Rated 4 out of 5 by Hajustin This hotel is good enough.
Except for the bed (we expected Sleeper bed which is a trademark for Sheraton hotel) everything was good. The beds in our room were too soft. Also the room key which had an access to the Club Lounge didn't work in the elevators. We tried 3 different elevators several times until it worked. (I still don't know why the room key didn't work. Other people had the same problem tool). But we will go to this hotel again next time.
July 28, 2014
Rated 4 out of 5 by Gils This hotel was close to the area golf courses
We enjoyed our stay. The wi-fi could have been in the rooms.
July 31, 2014
Rated 3 out of 5 by Beach52 Hotel's close proximity to shopping and boardwalk
Hotel staff appear caring and helpful.
Rooms definitely could use updating.
Housekeeping was good. However, one duvet cover appeared to have just been washed, and was completely wrinkled.
Coffee vendor which had been in the lobby in the past was gone - that was a loss.
In order for the Atlantic City area to be a success story, everyone needs to upgrade their properties.
July 27, 2014
Rated 4 out of 5 by tilou beautiful hotel
we liked this hotel very much a little bit far from the beach but it was ok, a lot of shopping at the outlets ,it was a great week ,we will go back !!!!!
July 29, 2014
Rated 4 out of 5 by MagicM1 Slept like a baby
The minute my head hit the pillow after a long day of meetings I was fast asleep in a comfortable king sized bed!
July 28, 2014
Rated 1 out of 5 by Fab50 In need of a face lift
Very disappointed in the condition of this location. The experience was unexceptable, loud and in need of cleaning.
July 28, 2014
Rated 5 out of 5 by PAW777 WONDERFUL LOCATION
THIS IS AN EXCELLENT AND COMFORTABLE HOTEL. THE STAFF ARE ALL VERY FRIENDLY AND HELPFUL IN EVERY WAY. THE LOCATION IS PRIME, 4 BLOCKS AWAY FROM THE HUSTLE AND BUSTLE OF THE BOARDWALK AND LOCATED IN A GREAT OUTLET FOR SHOPPING. COULDN'T OF ASKED FOR ANYTHING BETTER. THANK YOU FOR A GREAT 2 DAY STAY.....
July 26, 2014
Rated 2 out of 5 by StaceyP This Hotel Needs Improving
Rooms especially bathroom not cleaned well. previous guests hair on bathroom floor. Strong bleach smell from sheets and pillow cases. A/C would not keeps us cool while sleeping and would go on and off frequently. Vending machine not working on our floor and the floor below us. Vending machine needs updating and sells caned sodas. Fifteen dollars to watch a movie that is on red box already. Have to pay for WiFi .
July 23, 2014
Rated 4 out of 5 by Flood0719 This hotel is one the best
We had a leak from the bathroom toilet tank, the response to fix it was excellent.
Best Stay at a Hotel.
July 26, 2014
Rated 3 out of 5 by Dancemom96 Average hotel for the price
The hotel itself is fine. The staff was extremely pleasant and attentive.
My biggest problem was the extra fees. While I realize the taxes are beyond their control, there was almost $50 in taxes in fees added to the bill. That doesn't include the 9.99 per day Internet access which I refused to pay.
Add that to the prices in the gift shop ($4 for a can of Pringles?)
July 23, 2014
Rated 4 out of 5 by MJ80 Atlantic City stay
We arrived before check in and our room was not ready. We parked our car and went off to the boardwalk. We came back hours later and checked in. We had a nice complimentary upgrade since our room had not been ready. The room had a beautiful view of all the hotels and ocean. However I was disapointed in the cleanliness of the room. Over all the room was clean and it wasn't until the next day that I discovered something that quite upset me. The blanket that I sleep in had a stain on the end and had been tucked into the bed. I slept on a used and soiled blanket. I brought that to the attention of the staff and I was given a new blanket. The next night I slept peacefully. I realize that the upkeep of each room is timely but that should have been noticed. I also realize that the blankets aren"t changed for each guest. I knew the comforters weren"t but not the blankets. That left an uncomfortable feeling.
July 27, 2012
Rated 1 out of 5 by MGNick Avarage
Unprofessional, Jallian was very rude and she didn't want to explain or help on any question I had and also she hanged up on me when I was trying to be a nice and get some info I was looking for. Very disappointed
May 26, 2014
Rated 1 out of 5 by dp1218 Filthy
This hotels guest rooms are in dire need of renovation. Stains on rug, stains on wallpaper (in the spots where its not peeling off), mold in shower, stains on ceiling, stains and rips on chair and old stained bedding. Made the mistake of looking under the bed for something and it clearly has not been vacuumed in months. There were items from the many guests before me.
July 22, 2014
Rated 4 out of 5 by rcgirl0209 AC Birthday Weekend
Spent two nites for my fiancee's 60 birthday. Enjoyed walking to boardwalk each day, but hotel was packed with teenage dance team competitors and we couldn't get far enough away. Would have preferred a higher floor to avoid the youngins' and their mamas. But overall, room was clean enough. View was not great. could have used ocean view.
July 22, 2014
Rated 5 out of 5 by DonMike Reallly enjoyed our stay
Pleasant staff. Nice room and bath. Could have used a better mattress but was comfortable enough. Will stay again.
July 24, 2014
Rated 5 out of 5 by mrjrl great
everything you need for a pleasant holiday
July 24, 2014
Rated 1 out of 5 by TG1234 This sucks
This hotel management staff sucks. I have booked a hotel for August 3rd and confirmed with the staff and when I call them they told me it was booked for July3rd. They do not honor the reservation for August 3rd. I don't want anyone to go through this. Please be aware
July 6, 2013
Rated 3 out of 5 by CO742 Broken Bed
I came to the hotel at 4:00am, after a long drive from NYC, and expected to have a normal sleep. However, my expectations were shattered because my husband's bed was broken, he barely slept, he woke up the next morning all grouchy, barely sleeping, and he still has back pains, until today.
July 21, 2014
Rated 3 out of 5 by Fidel2014 Disappointed
This hotel is beginning to show its age, but what was disappointing was the lack of cleanliness in public areas. Someone should go around sweeping or cleaning up the public areas for scraps of trash. The bed in 808 need a new mattress, the spring creaked every time I turned. For a weekend stay, I was also disappointed that breakfast brunch closed at 11am. We left the premise and ate locally.
July 20, 2014
Rated 5 out of 5 by Ellie381 Clean ample space and caring workers
I had booked a night in ballys for my daughters competition, when i went to check in they gave me a room with queen bed. I was with my husband and two children. What was i going to do with that. I called sheraton and celeste was so helpful , kind and considerate. Even though they had their own competion going on, she came through for my family and me in a very big way. Thanks again for all your help. I look forward to staying there again in the future!
July 18, 2014
Rated 2 out of 5 by MPJS Stay elsewhere
When checking in/out there were not enough luggage carts for the hotel guests. Because the pillows were extremely lumpy and very old I requested a feather pillow from the front desk. No pillow was brought to the room. I called again when returning for the evening and requested a feather pillow. The staff brought up a musty stinky pillow that was still not anything more than a lumpy mess. When returning to the floor there about 7 smelly trash bags and dirty laundry in big bags up the entire hallway. I had to call the desk to have it removed. The front desk told us the Jitney cam every 15 minutes which was bad information. We stood outside of the train station for 40 minutes waiting for a Jitney which never came. We took a cab and were late to our event. The gym area was soaking wet because people were working out in their bathing suits without drying off. Smelly, musty and dangerous to work out here. Who designs a gym where the people walk from the pool through the workout area onto hardwood floors? No free internet service or refrigerators available. The sheets were not big enough to cover the bed and kept coming off of the bed if you rolled over or moved. Very few channel choices on the TV and the TV guide was not very user friendly. Air conditioner could not be adjusted and was set/stuck on 62 degrees Farenheit, which is very cold.
July 23, 2014
Rated 1 out of 5 by JLARRIER Do not stay here if you want customer service
I booked 2 nights here (July 5-7, 2012) on a pre-paid rate, only to arrive and find out that my resevation was cancelled because they info was incorrect (pin changed). When I spoke to the manager, he advised that they have been trying since the reservation was made on June 16. Why would you not call me? I am a SPG platium member, and all my contact info was correct and in the system. On top of that, they would not allow me to give them another card because it was a pre paid rate, and they would not le tme boo a new reservation. I WILL NEVER RECOMMEND THIS HOTEL!
July 5, 2012
Rated 1 out of 5 by JM2319 Can we just get the toilet to work???
I statyed at the Sheraton during a conference in June 2014. The location was very convenient to the Atlantic City Convention Center. However, the staff and overall service was disappointing. Starting with check-in, I asked the bellman about 5 packages that I had shipped to my attention. After looking for about 30 minutes, he told me that he had one package. I confirmed the delivery of all five through UPS. He said he could not find the others and then asked if I wanted him to bring me the package that was delivered. I told him that he needed to find the other four packages. Well 30 minutes later, they appeared but in very rough condition. After checking into my room, I noticed that the toilet did not flush. I called the front desk who said that she would have maintenance look at it right away. I left for a couple of hours and upon my return, the toilet still did not work. I called again and got the same response. By the following day, the toilet still was not fixed. I left a note for housekeeping and took the cover off of the tank. When I returned to my room late that night, the cover was still off the tank and the bathroom had not been cleaned - and the toilet still did not work!! After three days, the problem was never resolved. Upon check out, I told the person at the front desk about this and she offered to refund me the parking charge for 1 day - $12.00 - for my inconvenience. I told her not to bother. Really disapointing stay in a tired hotel with lousy service.
June 27, 2014
Rated 1 out of 5 by BEGEastQuogue Not SPG's Finest Property
This property is a very poor ambassador for the SPG brand. Filthy, from mold on shower curtains to bloody bed sheets. I would classify this property as just gross. I have stayed in nicer roadside motels. If you stay here I suggest bringing a clean sleeping bag to put on top of the bed and an ample supply of your own cleaning solutions. Yuck!
July 20, 2014
Rated 3 out of 5 by Trey54 Atlantic City Experience
Staff were friendly, but need considerable training. Club status - Gold: Charged $120 for 3 late (4pm) checkouts-later corrected; Check-in I was not informed of the 4-7pm or 6:30-9:30 am drinks and food that went with an upgrade, at least not until the end of the 2nd full day when my wife arrived; was told by staff internet was a charge although upgrade covered that; safe did not work; and sink was clogged. Also, concierge didn't seem knowledgeable of public transportation system for city.
With that said, room was comfortable, clean, A/C good, beds comfortable, and late checkout was nice. Walking distance to casinos.
July 2, 2014
Rated 3 out of 5 by Skittles The Rooms need some TLC
This is the second time I have stayed at the hotel for the USTD Nationals, and the bed skirts were very dirty and stained. The pillows under the pillow cases are badly stained and dirty. I would not stay at the hotel if it was not for the convince of attending the competition. On a better note I do think the staff is helpful and tries to accommodate your needs.
July 18, 2014
Rated 1 out of 5 by 200ukiddingme worst hotel in years
Toilet flushed 1/2 the time. Shower pressure major issues - pipes screamed when water on - sounded like an alarm. Also heard same noise through walls so other rooms had it too. Noise an issue - could hear TV of neighbor until 12:30am. Requested a "quiet room". Outlet on left side of bed did not work. Towels and sheets felt like paper - not soft - impossible to sleep. Carpet was gross - needs replacement. Decoration was ancient in lobby and restaurant. Walkway to convention center had a horrible smell - overkill on carpet cleaner.
January 7, 2013
Rated 1 out of 5 by jdb2123 This hotel needs remodelling.
Rooms were disgusting, a dog was making in front of the elevator while i was getting off my floor. I know that the hotel is pet friendly, but they should dedicate one floor for the pets .The pool was closed when my daughter decided to go for a swim. Service was very slow and inadequate, not enough towels. Located far from parking. Unfortunally i might after go back to this lousy hotel, because of a dance competition my daughter is involved in it. I stayed at this hotel before, but this time i found it in a shamble. Starwood properties should do something about this. I am a gold member and very unhappy about what i had to endure with my family.
July 24, 2013
Rated 2 out of 5 by justme12 Slipping service
I've stayed at this hotel every December for the past 10+ years, as part of a convention. Things are slipping. No sound on the ONE channel carrying the Sunday night football game, which annoyed my husband; no CBS channel at all; a wheelchair had been ordered for me because I have a broken foot, and the staff could not find it; long times on hold. The one bright spot on staff was the woman who was head waitress/manager of Boulevard's Cafe who was excellent. In the cafe, where we had breakfast: pricey and mediocre (never a good combination). Hotel was dirty in public areas; I saw the same dirty, empty wineglass in one elevator 2 days running.
December 9, 2012
Rated 5 out of 5 by batgirl820 Sheraton Atlantic City
Great place to stay. Rooms always clean and I have never come back to a room that was not made up here. Food at the Tun Tavern was excellent. Overall, highly recommend this hotel.
July 19, 2014