Rated 2 out of 5 by ethan81 very disappointed
Being a SPG Gold member and have spent quite some nights at different SPG properties, I have been satisfied with how they usually try the best to accommodate with an upgrade, for instance, to the club floor, as long as availability is allowed. I called this hotel one day ahead when i was considering a stay with my family over there just to inquire about the possibility of an upgrade to a club room. To my surprise, the MOD told me that they would not offer any complimentary upgrade to gold members even if vacant rooms are available. Well, we cancelled the reservation and stayed at another property instead which had no problem offering an upgrade as usual. Very disappointing experience overall.
August 8, 2014
Rated 5 out of 5 by HelenD23 Wonderful Hotel
The staff is wonderful, very helpful and makes you feel right at home.
Hotel is convenient, quiet and they go out of their way to make your stay as good as it can be.
August 8, 2014
Rated 5 out of 5 by Zebra007 Favorite Stop in Houston
The staff is really what makes the difference. It was hard to get to because of road service, but that has been completed.
August 4, 2014
Rated 3 out of 5 by Scot23 Not impressed
My company made reservations for me with their corporate credit card. However, the staff at the front counter informed me that I had to put the room on my credit card instead. Personally, I would not return to this Hotel because of the front desk staff, and the company I work for is quite upset with the situation.
August 4, 2014
Rated 5 out of 5 by blinky GREAT SERVICE BY DAISY AND STAFF
Was a great stay very good service, and clean rooms!!! also good club lounge
August 2, 2014
Rated 4 out of 5 by BryanKCMO Nice Property
Very nice hotel overall and has free parking!
July 31, 2014
Rated 4 out of 5 by gampy BREAKFAST
We'd like to see the restaurant offer the services of the buffet line cook to prepare our eggs as we like them everyday instead of weekdays only. It is very difficult to co-ordinate getting our toast and meat items while waiting for our eggs to be served. If we get one, the other chills down right away. We have stayed at this hotel several times and we would recommend this hotel to others
July 29, 2014
Rated 2 out of 5 by Thegrandaughter Good but needs work
The beds in the hotel used to be so comfy they were very hard. The elevator had a locker room smell and needed to cleaned, and also bed furniture had a hole in room 404. Not top rate but descent I guess.
July 21, 2014
Rated 4 out of 5 by Bigfish77 Sheraton Brookhollow, Houston, tx
Friendly and knowledgable staff. Clean and quiet rooms with very comfortable beds. However, rooms have no refrigerator or microwave, and gift shop was never open to buy needed supplies. Otherwise, our 3 day stay was relaxing and enjoyable.
July 20, 2014
Rated 4 out of 5 by csj0017 Business Travel
I have stayed at this location quite a few times when I have to come to Houston. the rooms are fairly comfortable. The staff, both at the front desk and on the phone at guest services, were very accomidating and able to meet all my needs. I would recommend this location to anyone coming to Houston.
July 14, 2014
Rated 2 out of 5 by Red1973 Vice President
Unsatisfactory Unsatisfactory. Unsatisfactory.
July 13, 2014
Rated 5 out of 5 by bmw2014 Great hotel for business.
Nice hotel for business. Convenient location. Pool area very nice. Food/beverages were excellent. Service was good. Room was quiet and comfortable. Covered parking available at no extra cost. Only negative was spotty internet service but I also have a wifi card available so not a big deal. Would definitely stay here again.
July 12, 2014
Rated 4 out of 5 by convention2014 Hotel Staff
Hotel staff were very friendly and attentive. Top notch.
July 10, 2014
Rated 5 out of 5 by Sal1029 comfy beds
I don't usually rest in a hotel, the bed made it easy to sleep
July 7, 2014
Rated 1 out of 5 by Miserable1 I had a Miserable Stay at the Sheraton Houston Brookhollow
The front desk clerk was miserable and took over an hour to check me in. There was a fire alarm at 2 AM (with no apologies), the room didn't come with a single dresser to put clothes, and my key consistently didn't work. The air conditioner was broken and after 3 hours of waiting for it to be fixed, they finally moved our room. They are incompetent, at best, in this hotel.
July 7, 2014
Rated 4 out of 5 by MichaelFtWorth Issues Resolved
Had a couple of minor issues, but they were quickly resolved by hotel staff,
July 7, 2014
Rated 5 out of 5 by Alejo92 Great location
Great location but I do hope they finish the construction on the roads around the hotel soon,
June 4, 2014
Rated 3 out of 5 by Vw23 This hotel was a little disappointing
As a platinum member,when I checked in I aske d for an upgrade.They gave me a suite but it was designed for handicap.I wish they would at least tell me this when I checked in.
June 2, 2014
Rated 4 out of 5 by Dolly18 Comfort!
We stay @ the Sheraton Brookhollow frequently because it is an excellent hotel~~staff go out of their way to accommodate our needs.
May 28, 2014
Rated 4 out of 5 by Kala Comfortable room
Room was very comfortable; our SPG standing was not recognized (although my sister's was) Pool was not open the first two days of our stay due to pump problems, but we were able to enjoy it on our last day
May 20, 2014
Rated 4 out of 5 by sudy90 Sudy2014
The hotel was very nice. The pool was great. The only problem, which was not a hotel problem was construction made getting their a pain.
May 19, 2014
Rated 4 out of 5 by kevandcan Pleasantly surprised
I was pleasantly surprised at the quality of the hotel and the service from the staff. I will definitely be back.
May 17, 2014
Rated 1 out of 5 by ts06928 Watch for suspicious transaction on your bill!
It's second day after checkout I'm "fighting" with hotel and trying to explain them that they charged my credit card for 60usd for dinner that I didn't order. I ask them to show the bill from restaurant with my signature. They can't do this but transaction still is on my invoice. To other guests: ALWAYS TAKE HARD COPY OF YOUR FOLIO DURING CHECKOUT AND DOUBLE CHECK ALL YOUR TRANSACTION ON IT IF YOU DONT WANT TO WASTE YOUT TIME AFTER THEN TRYING TO INVESTIGATE FOR WHOSE DINNER YOU PAID :)
May 4, 2014
Rated 4 out of 5 by Will830 Hotel worth the price
hotel is comfortable enough, even though there is some road construction.
anyway, send me the e-copy of hotel bill for my staying.
May 3, 2014
Rated 2 out of 5 by DavidR Stardard Sheraton, Terrible Location
The map makes it look like it's right on the interstate, but there are no exits.
Coming from the North, South, or West it's nearly impossible to get to; is only convenient if you're on 610W.
Rooms are basic, needs some updating.
May 2, 2014
Rated 5 out of 5 by THD65 Terrific Staff
To start at the front desk - everyone is so friendly. I have stayed here often and never had a bad experience. Sara, the front office manager is great. I usually eat breakfast in the Hotel and the restaurant staff- Dee, Mandy and Cathy are always smiling and offer top notch service from the second you walk into the restaurant. Rachal with catering has always been so helpful with our events. Great attitudes from the entire Hotel Staff make my trips to Houston a real pleasure.
April 29, 2014
Rated 4 out of 5 by Robert24 Hotel = Building + Staff
In a world where reality is not perfect, it is nice to find places where the hotel experience is truly augmented by its staff. This is one of those places, where hotel staff made the difference in what would otherwise be a less than perfect stay.
April 16, 2014
Rated 3 out of 5 by Pete11 The staff makes this hotel
I was going to rate this hotel as "needs improvement" but changed it to average because the things I didn't like about it are things they really can't do a whole lot about. When I checked in the staff was very attentive and friendly. I was asked whether I wanted a room in the front of the hotel or the back. I said it didn't matter and it didn't. The back rooms look out over a parking garage and the front rooms look out over a highway under construction. Access to this hotel is made more difficult because of this construction. My other complaint with this hotel is that there is nothing around it within walking distance. Nothing. If you don't have a car you are not going anywhere unless you take a taxi. They do have a shuttle to the Galleria and the 290 shopping but that is only at specified pick up and drop off times. The food at the hotel restaurant is good but the restaurant is under construction also so you are staring at a blue tarp while you dine. I also noticed that the granite top to the room divider had a lot of dust on it. There are 2 TVs in the dining room, one on sports, one on a movie (with subtitles, no sound of course so they won't bother you if you don't want to watch). Other than the fact that half the chairs face away from the TV, of the remaining half many of them are situated so that there is a post between you and the TV or you are just too far away. The room was OK. It was very comfortable and clean. I did miss the fact that there was no fridge in the room. A minus for an extended stay. The pillows were awesome and the room was quiet. There was free Wi-Fi and enough desk space that you can do some work. The TV was nice with a wide selection of channels. Room service was prompt and the food was good. The entire staff is polite, friendly and attentive. For a business traveler with transportation or a car the hotel is OK. It will meet your needs for business in northeast Houston for short stays. If you are planning a vacation trip, the hotel would not meet my needs.
April 10, 2014
Rated 5 out of 5 by Tulsa Wonderful
wonderful service and a beautiful property
April 7, 2014
Rated 5 out of 5 by Dolly18 Great comfort!
This is a great hotel ~~~front desk is awesome, the room set-up is good, and the Club Lounge finally has a worthy chef!!
April 5, 2014