Rated 3.6 out of 5 by 1086
reviewers.
Rated 1 out of 5 by summer2012 Bad experience
The day of the departure the elevators for the high rise part were not working properly. Waited for 35-40 mins and ended up taking the stairs all the way down from 46th floor,being late for my flight The support staff was not helpful in resolving this issue, offering to take service elevators which were not working either. There was another set of elevators which worked for 21-28th floors but it was not communicated to us when we asked if there is any other way to get out other than taking stairs all the way down. For the amount of people that stay at this hotel, they should have managed it better and provide appropriate communications on the issue
May 14, 2013
Rated 3 out of 5 by BusTrav Poor Front desk service ruins stay
I arrived in NY early and had Platinum concierge call to see if there was a room for me. She told me there was but it would be a standard with no upgrade. When I arrived at the front desk I was told there was nothing available; within about 1 minute the women next to me was then given a room. When I asked why I was told because she was a Platinum guest. I informed him that I was a lifetime Platinum and he still said there was no room. When I protested further he said he would check with the manager. Funny thing he then found a room for me. Bottom line is they lied to me and it is unacceptable.
May 16, 2013
Rated 5 out of 5 by pburg Hotel was great.
Hotel was great but don't like a $14.95 per day charge if you want wifi. That needs to be FREE!
May 7, 2013
Rated 4 out of 5 by Hitchhiker68 Overall convenience and prestige
Great location, right in between, at few blocks to Times Square and Central Park. There is a steady crowdness at the gate and lobby, as a consequence of huge capacity in a 50-floor-tall building. This confirms that you are in the dynamic and populated Manhattan, which is why you are there for.. If you look for a cosy, warm and silent piece of corner, it will not be the right choice for you. Despite the crowd, elevators are very effective (a speed of 2 floors/sec) and take you up to your room without any hassle. Staff helpful, an issue resolved fast enough.
We have preferred a club room with lounge facilities and we are well pleased. A nice Manhattan view and coffee & internet services available for 24 hrs. In my next stay in NYC, I may prefer again.
May 15, 2013
Rated 4 out of 5 by BenA Convenient to everything
In NYC for work. This property is close to different subway lines. Gym is decent. Nice continental breakfast in the morning. Only complaint is that evening appetizers are only served until 7:30, so was unable to participate as I don't leave the office until 7pm. Rooms on the SPG floors seem small compared to other SPG properties.
May 16, 2013
Rated 1 out of 5 by janet dispappointing
terrible line to check in early in morning - then to pick keys over 30 people - should of had a line just to get keys.
concierge gave us misdirection re store opening hours
rude front desk staff when trying to adjust rooms charge from one room to another
misprinted key when we left one in room - didn't apologies when we went down to same front desk person who instead asked for id again - though we had just gone through the process 2 minutes
before!
asked room service to bring clean wine glasses to room and remove dirty glasses and old cheese tray...never came..
Chelsea great at front desk...sent us wine and tried to make our stay pleasant
May 6, 2013
Rated 5 out of 5 by Alisha77 Check In was great experience
We were greeted very warmly and professionally! Akada at the front desk made us feel like we were not only appreciated, but like guests in her own home! She is an amazing asset to your company!
May 5, 2013
Rated 4 out of 5 by Loulou Great Location
I had a fantastic holiday in NY, and part of the experience was a great hotel. The location is very central, you are within walking distance to many great sights. The rooms are comfortable and clean. The only drawback was the price of international calls, which the guests are not informed about. You expect a bit more, but not such an excessive bill. Thanks to the very understanding and professional Achmed on reception for sorting out this problem before we left.
May 14, 2013