Sheraton San Jose Hotel

  • 1801 Barber Lane
  • Milpitas,
  • California
  • 95035
  • United States
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See room terms and details for information about rollaway and/or extra person charges.

Admittance Policy

Guests must present a credit card and valid identification in order to register at the hotel. Guests must be at least 21 years old to occupy a guest room.

Rated 4 out of 5 by 168 reviewers.
Rated 5 out of 5 by Excellent Customer service.... I have stayed here maybe 3-4 times last year. I can not say enough of how much I appreciate the customer service here, from Angel to Hannah to Ryan and everyone else! Thanks You, every time I stay here Im extremely happy with the service. I am plat and I do get recognized for it, but I do have some small issues. Why is the breakfast in the lounge so bad? What happened to snacks? Please just issue breakfast passes to the restaurant and trail mix or rice crackers for snacks. My room was fully functional except my tv had issues and all the lamps were unplugged. November 25, 2013
Rated 2 out of 5 by Not the greatest sheraton We had purchased breakfast with our stay, which I forgot about, until late that night. When we checked in the front desk person said nothing about it and gave us nothing in the way of information or vouchers. The night clerk brought a couple of breakfast vouchers which had no time on them. We checked out at 11:00, evidently too late for breakfast, but instead of refunding the breakfast as I requested, the front desk clerk insisted on getting us breakfast to go, which we ate out of plastic trays in the front lobby. TACKY! Also, the bed was not a sweet sleeper bed which is why we choose Sheraton as our favorite hotel. Too top this off, when we got home we received an invoice with extra charges on it. I have yet to figure that out. November 6, 2013
Rated 1 out of 5 by This hotel was infested with NATS I don't recommend this hotel if you have a pet peve about flying insects. I especially was disappointed that they were also swarming in thr restaurant called "the bistro". Just looking at the name I assumed it was going to be nice but it was also infested with nats. Aother than the flying insect problem the property was beautiful the room was nice but again had to sleep wih blankets over my head to avaid the nats. May 23, 2014
Rated 3 out of 5 by This time a disappotinng experience In the past I stayed very often with the Sheraton and I was always very happy. This time the stay was very disappointing. I had my family with me and house keeping service was a nightmare. A bag with clothes disappeared and was not recovered. We had to ask front desk 5 times for additional towels since there were always too little towels available after housekeeping has done their job. I only got excuse when I approached the hotel staff, but nothing changed. The only compensation for the unsatisfying service was a breakfast voucher for two persons. I will give the Sheraton SJ one more try next time I'm travelling on business ... April 18, 2014
Rated 4 out of 5 by Excellent SPG Recognition I was following a tour group to check in this hotel which I believe the room rate paying by the tour operator is way below the standard rate. But to our suprise, when I mentioned I was a SPG Platinum member, the front desk officer was offering me an upgrade to a suite! Among our group, I am the only one that staying in the Suite while the rest was just getting a standard room. What a compliment by SPG Elite Member benefit. Guess they are wondering why I am so special to get a suite room with the same price paying for the tour. September 8, 2012
Rated 3 out of 5 by Gold service Hotel is older, mostly caters to business clientele. We are Gold Members, used points, no room available on Club Level, asked if we could apply points toward access to club:answer no. Received a $5 dollar gift certificate for using green option, not applicable to room service. Just didn't feel very "Gold". March 15, 2014
Rated 3 out of 5 by Adequate stay Had guaranteed reservation with request for high floor, away from elevators, late arrival. No recognition of SPG Status; received room on 2nd floor near elevator. During check-in, was not told of amenties or "green" options. Went to elevator and discovered that the hotel has SPG floors. Went back to ask for higher floor -- told that hotel had no openings (no attempt to work with me for 4 night stay). In contrast, checkout was easy, courteous and efficient. Cannot comment on amenities due to work schedule. October 15, 2012
Rated 4 out of 5 by Fantastic service The staff and service is great. They always recognize me and greet me, and if I need something it arrives at my room within minutes (even if it is in the middle of the night). Gym is ok. Pool looks nice. The 2 things that could make this hotel are: - lounge upgrade - I enjoy the dishes that I served, but it would be great if there was more variety. Especially the breakfast choice is extremely limited -air conditioners - they are really loud, luckily I could do without as it was not that hot. August 18, 2013
Rated 5 out of 5 by perfect weekend getaway This facility is the perfect weekend getaway. The rates actually go down on the weekends . there are several attractions within just a few miles of the hotel. I came to down for my daughters b-day we spent the day at great america. and came back to the hotel to enjoy their beautiful pool area which is salt water by the way. the staff is friendly and makes you feel right at home. both donald and odessa are awesome and truly standout out as an asset to the team. thank you for your hard work September 20, 2012
Rated 3 out of 5 by Staff was nice but poor processes I asked about the rate since I was there for a client event - took 3 trips to the front desk to get an answer over 48 hours. They offered and I accepted the green program - but no one told the cleaning staff. March 13, 2014
Rated 5 out of 5 by Excellent all around. Stayed for 2 nights. Nice and friendly staff. Great area for local attractions. It is recommended if you are in the area and looking for a place to stay. I booked King room, was looking for 2 queens room, I kindly asked if there was anything and staff was friendly to accommodate. Appreciate it. May 20, 2014
Rated 3 out of 5 by OK, but overpriced Cons - The hotel was nice, the room was clean overall except for the bed. As I was turning in for the night, I pulled the covers back and saw several small dried blood drops in the sheet. They looked dried, but the cleaning staff should have seen them. Also for having Starbucks coffee, my wife couldn't drink it it was so bad. Pros - Good location , staff was courteous, pool and spa looked nice, but it was too cold to use them. January 21, 2013
Rated 4 out of 5 by Love coming back Excellent staff! Good location next to all highways is a plus too. :-) Some room don't have a fridge, some don't have a working desk, room dining menu needs updating, but I always prefer this hotel against others in the area: due to the super-friendly staff it always feels like home. And for my points above: call and tell your needs in advance, they will always find the room, that fits you. October 21, 2013
Rated 5 out of 5 by Much Improved I stopped using this hotel several years ago due to several disappointing qualities, including a hopeless fitness center, with poor equipment and short opening hours. The fitness center is now great, and other concerns have been resolved. Fine front desk staff and a nice Club Lounge. Facilities are clean and in good repair. Good SPG program recognition. Before leaving, I booked three more weeks. April 13, 2013
Rated 5 out of 5 by Great Service and Good Facilities The front desk staff was warm, welcoming and recognized my SPG Platinum status right away. My exective floor room was spacious and had a balcony (rare in hotels these days). The executive floor lounge is open 24 hours a day with a computer, tea coffee and cold drinks. The gym well was equipped. The outdoor pool was large enough to do laps. The meals at The Bistro were good. Overall, a good stay. September 6, 2012
Rated 2 out of 5 by Where is the Platinum experience? I have been at this location for 75+ nights this year ... and apart from more points, I did not feel any difference in 0-25 nights, 25-50 nights, 50+ nights platinum and 75+ nights platinum experience ... well, just the key sleeve color changed. The reservation system is so outdated; it still 'remembers' status when I booked, not when I checked in. Wonderful, isn't it?!? October 18, 2013
Rated 3 out of 5 by Good for Milpitas/Fremont Despite the hotel name, this hotel is actually closer to the Milpitas/Fremont area. There is a big Asian community in the area, with restaurants and shopping. Hotel is a bit dated, but the staff is nice and friendly. Right next to the freeway, so the noise level is high if you open the window. The club lounge is convenient and exactly what you would expect with its services. March 31, 2013
Rated 2 out of 5 by Sleep if you need a bed, that's what you get - if you're in for an experience, tough luck! May 18, 2014
Rated 5 out of 5 by Will return My husband and I have stayed several times at this Sheraton. The rooms are large, clean and the bed is very, very comfortable. The pool, and weight room are great. All the hotel staff we encountered were very helpful. The shuttle to the airport was very convenient and on time. My only disappointment was the bar and restaurant service. September 20, 2012
Rated 3 out of 5 by unreliable internet service stay after stay i stayed at this hotel in march. i could not use their internet without manual intervention by the "service" provider. Their excuse: I use an Apple laptop! I came back this week and had the same issue. Shift manager intervened personally and got me internet. their comment " still working on that Apple compatibility!" June 30, 2012
Rated 5 out of 5 by Very helpful staff We booked a cabana suite which happened to be on the third floor without elevator access. The night we arrived, the manager helped carry all the luggage (thirteen pieces) up to the third floor room and wouldn't accept any tips from us. The staff was very friendly and provided immediate assistance when requested. September 21, 2012
Rated 5 out of 5 by Very happy with hotel stay This was the first time I stayed at this hotel and will continue to book when I come to the area. I found the rooms very clean and check-in/check-out process very efficient. The employees with whom I came in contact were nice and professional. One feature I really took to was the "green" program. September 17, 2012
Rated 5 out of 5 by Had a great stay (with great SPG Recognition) Check in was great. The staff was professional and very helpful with restaurant suggestions. As a gold member on a personal paid stay, I was upgraded to a very nice suite. Everything about my stay was very good. We did not have breakfast, so I cannot comment on that. October 23, 2013
Rated 5 out of 5 by Great, as always Sheraton once again delivered a great staying experience. I'd recommend the San Jose Sheraton for sure. May 16, 2014
Rated 4 out of 5 by Pleasantly surprised with with the new Fitness Center I use to travel frequently to the SJ Sheraton Hotel. I was very happy to find the new and improved fitness center. It had good natural light new equipment and a much more enjoyable enviroment. Although, not large it is adequate and a huge improvement over the prior room. September 24, 2012
Rated 5 out of 5 by Loved the club floor! I was offered automatic upgrade because of gold status. I asked for a club floor upgrade and my request was granted! Thank you so much! I loved the club floor amenities. Breakfast was OK but evening snacks were excellent. January 12, 2012
Rated 5 out of 5 by Wonderful hotel We were on the SPG floor and the rooms were very nicely decorated and the beds and pillows excellent. In fact the next night I stayed in a hotel in Hollywood that was 4 times more money and these beds were better. July 15, 2013
Rated 3 out of 5 by Unusable Internet The internet speeds are so slow, made it impossible to work from hotel. Tried both wired and wireless. In addition, the configuration with work space right next to TV is not business traveler friendly March 22, 2013
Rated 5 out of 5 by Recent Customer Service Experience at Sheraton San Jose This was my first time writing a hotel about a stay, and I feel compelled to just paste the letter I sent to the manager. Staff should come here for training: Dear Mr. Langley or Customer Service Representative, I recently stayed at the Sheraton San Jose Hotel in Milpitas and have to say that the personnel and the customer service they delivered was beyond expectations. I travel a lot and spend about 2 months out of the year in hotels, and I've never written about the service delivered by hotel staff, so this is a first for me. I was taken aback by the friendly, warm initial phone call to reserve my pick-up (I believe I spoke with Carol or Sharon). My ride to the hotel was entertaining and informative, as Ryan told me about things and sights to see in San Jose. He checked me in quickly and was also helpful when the printer jammed and greeted me and asked about my stay whenever we saw each other. The friendly and efficient service delivered by Kelly was also exemplary, as she set up a couple of taxi pick-ups for me on Sunday afternoon and then again for the following Monday. I didn't have to wait around, either -- just went about my business, checked later when I returned to the hotel, and everything was set up! The service staff at both the bistro and restaurant were also friendly and informative, but unfortunately, I forget their names. My decision to stay at the Sheraton San Jose was purely price-based, but, based on my experience this weekend, your property will be my only consideration whenever I'm in San Jose again. Thank you for a wonderful experience and I hope the quality of the service and friendliness of the staff will always be there when I happen to be around! Very gratefully yours, BT January 24, 2013
Rated 3 out of 5 by Average to low visit No one acknowledge my status, no room upgrade nor any SPG benefits Old room, leaking toilet, un functional thermometer and noisy AC November 17, 2013
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