Rated 4 out of 5 by KDLA Good Hotel
Have stayed at this hotel numerous times before. Rooms are always clean and the staff pleasant. Due to the hotel always at, or near, capacity, Platinum recognition, by way of room upgrade is not to be expected. Because of the number of guests using the club lounge can understand managements decision to remove the hot hors d'oeuvres from the evening snack, but they are missed! Kudos to "Tommy" who always seems to recognise returning guests and provides really superb service in the club lounge.
One 'request', please ask the house keeping staff to be a little more quiet in the morning. They seem to start work around 9am and their loud 'chatter' in the hallways wakes up guests trying to catch-up on their sleep.
September 23, 2013
Rated 5 out of 5 by Gildasmom Oasis
After a horrible trip from Montgomery replete with 5 hour weather delay... on the plane ,off the plane, back on the plane and bogus shuttle soaking wet with rainwater dripping on me,we arrived at your lovely hotel. We were met by a very attractive wecoming young woman(whose name I can't remember-sorry) who had us checked in very quickly. Our rooms were so nicely done and very comfortable. From the first member of your staff to the last, everyone was friendly ,polite and accomodating. I look forward to a return stay and will recommend the Sheraton Times Square without hesitation
September 16, 2013
Rated 5 out of 5 by Duckie3 Great hotel and service
Excellent location, excellent hospitality and service. Thanks to Mr. J. Lomitola and Ms. E. Turkewitz for their professional and courteous help. This was not our first visit and we look forward to come again soon!
May 22, 2014
Rated 2 out of 5 by Stacy738 Disappointed
We had previously had a great experience with Sheraton the week before in Philadelphia, but this hotel was very disappointing. We couldn't check in when we arrived, and were told to come back a few hours later; the bag check room was full; when we were finally able to check in at 5.30 our room had not been cleaned from the previous occupants - and it took over an hour to get it ready. Parking was highway robbery and not clear at all that the charge is per 24 hours - and as we were 2 hours over is was $100 not $50. Room service charges turned a $12 kids meal into a $27 expense - before tip! Location is great but with hundreds of hotel within yards, not worth the $400+ charge we incurred ($500+ with parking).
October 21, 2012
Rated 1 out of 5 by RMJ7777 A Carnival of Incompetency
I've tried to stay at this hotel on two separate occasions and must say that it is an absolute nightmare. Incompetent staff and a management that seems unwilling/unable to stand up to them and produce change. I would recommend sleeping in a back ally in Times Square before staying at this hotel!
October 18, 2013
Rated 5 out of 5 by MPBOS WE LOVED THIS HOTEL ......WE WILL BE BACK!!
We had a wonderful stay at this hotel-
The room was immaculate and the bed was extremely comfortable! The location was superb; only a short walk to the Museum of Modern Art, Rockefeller Center and Times Square! The front desk reception couldn't have been nicer-
We will be back soon...Thank you!!
December 14, 2011
Rated 4 out of 5 by theyankees3 The big apple
Overall we were very pleased with our experience . There was only one thing that I think should absolutely be mentioned that was very disappointing. We stayed on the club floor. My husband and I bought a bottle of wine so we could enjoy it in our room. We requested the male bartender to open the bottle for us and were told there would be a 25 dollar corkage fee. The bartender had a very nasty attitude. !!! Funny enough my husband then asked the concierge to give him a bottle opener and the gentleman said just ask the bartender and he will be more than happy to open it for you.
August 24, 2012
Rated 2 out of 5 by soxtr7 Great location
This hotel is in a great location, but the rooms are tiny. Our room was clean and newly renovated. The worst thing was that you had to pay $3.25 a bag to the bell hop to hold your luggage before and after check in/check out. Also if you arrive in a car there is no one to help you with your bags.
November 15, 2011
Rated 2 out of 5 by ALO72 Uncleaned room
The hotel lacked the professionalism of other Starwood hotels. The room was not cleaned and when I called to let them know they switched me to a managers office in which the phone just continuously rung with no voice mail. Finally, when we managed to find someone to complain to they offered to clean the room at an inconvenience to me (the customer). Other people on my team had bad experiences as well. For example, one team member was locked in the elevator on one occasion and on another occasion was forced to switch rooms at 2am because the heat was broken.
March 1, 2014
Rated 4 out of 5 by Jeff101101 Bad Experence
Our stay was very nice except that the bathtub was clogged and was leaking on the bathroom floor. We called at 9:00 AM. They said they would be right up to fix the problem We left at 4 PM and no one came to fix the problems so we were forced to take showers in dirty water..
May 19, 2014
Rated 2 out of 5 by SassyTeacher1 Disappointed In New York
When I entered the hotel I was shocked and disappointed at the long line for registration. There was not enough staff available to handle the volume, even though the hotel was aware that there was a large convention coming into the hotel.
I found the sleeping quarters to be extremely small for the amount that we paid. I was very pleased with the cleanliness of the room and the availabilty of clean linens each day.
I found that the service in the resturant was excellent and the quality and variety of the food was good. I wish that the hours had been better for mid-day dining.
August 1, 2012
Rated 3 out of 5 by mickey14 motion control thermostat
great motion control thermostat, assuming cost is number one concern and not guess comfort. the hall was cooler than my room. couldn't set temp any lower than 65 and during the night the room temp would get warn enough to wake me. it would be a nice feature if the hotel could provide someone to sit in my room during the night while I sleep to keep the motion detector active and my room cool.
May 10, 2014
Rated 3 out of 5 by Mayday14 Poor customer response
I have stayed at this hotel in 2012 and 2013, each time for over a week. It was a good location. I found everything else average except for the concierge service which was of little help so I quit using it. This year I went to make my reservation for ten nights and they wanted payment for the full ten nights up front and non refundable if I wanted a decent rate. I emailed the hotel and asked if it would be possible to make the reservation at the rate quoted with a one night non refundable deposit. This seemed to be the policy of other hotels in the area. I was a past client and it was not in prime time. I did not even get a reply email. This is not very good customer service. I have since reserved at a brand new hotel in the same area, with free in room wifi for a better rate and the one night deposit policy.
April 25, 2014
Rated 3 out of 5 by dutchman1 Great location, bad service
The location is great, rooms are comfortable. My mother visited NYC for a week with a friend while I had already paid for the stay. Upon arrival the check- in counter told her the bill had not been paid yet. This was repeated during several visits to the reception. The night before checkout it turned out it had been paid after all, nobody could explain what the mix-up was. Staff was generally unhelpfull in both this particular case and in general. Too many guests, personel not informed/understaffed?. Nice rooms. Could be a great hotel if service would have been more adequate
August 13, 2013
Rated 5 out of 5 by StanMich Dr.
GreatLocation and personel
May 26, 2014
Rated 4 out of 5 by ronalsk Nice staff LOUD housekeepers
At check in i had a great experience. Years ago I was a SPG but my membership was no longer active, The guy who checked us in researched it and enrolled me again in a matter of seconds, then he asked the person who I was traveling with if he was a SPG and researched his account and made that active again too. He made us feel like a VIP. Rooms were great. The doors to the rooms need to be adjusted so they do not slam when people exit into the hallway. Each morning as soon as people left the hotel room you would hear doors slaming. There wa also an issue with the house keeping staff talking so lound in the hall that it would wake anyone up. Over all I would stay here again. Good location and value for the money.
September 21, 2012
Rated 2 out of 5 by bateswan Nightmare maid staff
My first night in the hotel set the tempo for my two week stay. The shower curtain smelled of mildew and the bath mat was already damp. Each day I had to request wash clothes, one day I was not given any and it took 50 minutes for the maid staff to bring the towels to my room. I complained to the hotel management twice and initially the maid staff ignored management; however, on the second complaint to the hotel management, the maid service improved. The second hotel manager thought giving me a complimentary bottle of wine would rectify the situation; however, I don't drink!
December 22, 2012
Rated 3 out of 5 by best1953 Lounge
Status of 44 lounge was very bad. Opening hours are short and personnel cleaning table did not care to touch with dirty protective gloves, being used for cleaning operations, the dishes of the customers
January 27, 2014
Rated 4 out of 5 by cdishman Joy made my stay
I have stayed at this hotel a few times and it is right in the middle of everything. The location is perfect for business or pleasure. As such, it is a VERY busy hotel, but they do a very good job trying to get to everyone. The hotel is very clean, the room was great. But what made my stay was Joy. She was working the reception desk at check-in, and she truly lived up to her name. She was kind, considerate and incredibly helpful. She did whatever she could to accommodate my requests, and even went the extra mile by providing detailed written instructions on how to get somewhere. (with tips and everything)
So while the hotel is good, Joy's attitude and obvious love for her job made my stay excellent. Thanks Joy!
July 15, 2013
Rated 1 out of 5 by brently55 This hotel is awful
Everything about my stay was bad. The front desk was clueless, they assigned me a room that hadn't been cleaned, the room I did end up getting was filthy and in disrepair. Breakfast was not up to par.
May 21, 2014
Rated 5 out of 5 by JMC2013 it is in a great location
location is great but we usually have a t least 3 people stay in a room and the full size beds just aren't quite comfortable enough for two. Queen size beds would be great. .
May 22, 2014
Rated 5 out of 5 by TeachPlus Location!
My husband and I stayed three nights for a conference. It was so great to stay right in the heart of NYC. We have visited the city many times but this was our first time staying in Manhattan. We were offered a free upgrade upon our arrival and were thrilled with the view of Times Square from our 33rd floor room. Exceptionally fast elevators and efficient check in.
May 11, 2014
Rated 4 out of 5 by coast2coastpaul Hotel needs check-in help
Everything was more than satisfactory, including staff responsiveness to a room change request. BUT the checkin process was slow, and under staffed on a busy Saturday there were only 2 checkin staff for many people
May 20, 2014
Rated 3 out of 5 by MrDoc Lounge Disappoints
The Hotel is very well situated and undergoing renovations. The Rooms are well maintained and effecient.
Staff is pleasant but can see that they are challenged because they are being overworked, and cannot deliver Front Desk Service.
The Lounge for Breakfast is just short of a disaster. TOO SMALL and overcrowded that takes away from any positive experience The Food itself and variety is good, but NO PLACE to enjoy.
Still very good Hotel, and will re-visit.
If they can overcome their Service shortfall, would be a great experience.
Platinum Status Member for Several Years
January 1, 2012
Rated 5 out of 5 by lildiff clean and comfortable beds
rooms are spotless; bedding and mattress super comfortable; excellent shower and courteous staff.
May 23, 2014
Rated 4 out of 5 by Dancer54 Good value in Midtown
The property is a real solid value for the over-priced Midtown area. It's a large property where a few details seems to get lost through the cracks. A few examples: room service food left in the hallways for up to 24 hours, a housekeeper refusing a request for two bottles of water, a remote that didn't work and required us to go to the lobby for replacement, not replacing the fee water one morning, making up the room after 5 p.m., etc. It would be nice if the two fee waters a day was standard and that they didn't charge for Internet access.
March 14, 2014
Rated 5 out of 5 by lotusblosm In the heart of it all
Very happy with the Sheraton New York. The staff was friendly and helpful, the rooms were very clean and the location is perfect if you're looking for staying in the action. Close to everything and the subway is nearby so it was perfect.
August 22, 2012
Rated 1 out of 5 by bahavoc Terrible
No Hot Water on a Monday Morning from 6am-730am. Late wake-up call. My room had a foul smell. Thank goodness I only had to stay one night. Terrible experience all around. Really disappointed.
May 20, 2014
Rated 3 out of 5 by JJM1 Disappointing Stay at Sheraton
I was extremely disappointed with my last stay at this hotel last week. While I have stayed in this hotel 12 times in 2012 - this past stay was very disappointing. In the morning, I noticed the ceiling in my bathroom was leaking - I notified both the front desk and the service desk to address immediately. As a result of the leak, I had to wrap up and check out very quickly and the staff did not do anything to address the inconvenience for the leaking occurance. While I know nothing could be done to prevent the event, the staff reaction for the inconvenience was extremely disappointing, especially given that I have stayed at this hotel 12 times this year and am a premium member with Starwood. Very disappointing stay.
October 21, 2012
Rated 3 out of 5 by HarveyB Clean is Critical
Checked in and room smelled like mildew. Checked around and it was the shower curtain. I called the front desk, told them about it and 3 hours later when we got back from dinner nothing was taken care of. I called again, they said they would send someone up. Then a housekeeping supervisor came in, asked if there were any issues, I told her and she asked if i reported it. i told her the front desk said they were sending someone up. it was finally taken care of but shouldn't have been an issue in the first place and i should not have had to call down twice, hours apart.
February 25, 2013