Rated 2 out of 5 by shellenberg Some things never change
Have stayed at this hotel for a corporate event the past four or five years and have seen no improvement in the facilities, which are quite dated.
February 3, 2014
Rated 5 out of 5 by gkamri Dallas Stay
I found the hotel very comfortable. The group rate we enjoyed was extremely favorable for Dallas. The room was quite pleasant and the food was very good.
October 21, 2013
Rated 4 out of 5 by DH212 Just Average
The staff is excellent, but mold on the tub wall, sends the message about attention to details. Also, bathrooms just show high use and in need of update.
June 12, 2013
Rated 1 out of 5 by slade304 Not worth the money!
This room was way overpriced. There were gnats flying around our room and the tub drain was slow. Front desk was not helpful. Will never stay here again.
January 4, 2013
Rated 3 out of 5 by Rich Excellent function space
Hotel needs improvement carpeting, etc, elevators. Restaurants need additional improvement in menu selection and quality of food.,
March 20, 2014
Rated 4 out of 5 by froglover Disappointed with the Price
For $180 plus taxes a night -- I was shocked at the rooms and that there was not a breakfast included as some people got them and some did not.
February 10, 2014
Rated 5 out of 5 by Linda18 This hotel was first class all the way!
Check in was smooth and efficient. The staff was couteous and helpful, the room was really very nice. I would recommend the hotel to friends and family.
September 25, 2012
Rated 4 out of 5 by Conservationist Large Convention
Attended the ASHRAE national convention. Well attended and the conference center and meeting rooms easy to get to. Food at the hotel was also very good.
January 31, 2013
Rated 2 out of 5 by Nickname3214654 Very unsatisfied for price paid
For the cost of this hotel, we were very unsatisfied because of the following:
-King size room was very small. We couldn't close the door to the bathroom while on the toilet and had to squeeze in the shower. Two people cannot get ready at the same time.
-Self-parking is $21 per night.
-We called for extra pillows and they said they were "out" and offered no apology or other assistance.
-We ordered a side of eggs for breakfast that cost $5 and were not good.
-There was a dirty chopstick on the floor of our room left from a previous guest.
-The facilities are not as modern as you would expect; however, all the furnishings are modern and nice.
-They charge over $50 to your banking account for "incidental charge" without telling you. It IS taken off if there are no incidents to your room, but still - to have $50 that I couldn't spend in my account was frustrating.
-The waiter in the sports bar was not very helpful.
-The bed was clean and comfortable.
-The bartender was helpful and friendly.
We hope with some improvements to be able to stay at the Sheraton again, but at this point I would not book another reservation there.
October 7, 2013
Rated 5 out of 5 by geeman Exceeded my expectations
a great hotel. wonderful, friendly staff. The gym was amazing - i wish i had more time to workout, as I would have definitely made more use of the gym.
August 26, 2012
Rated 4 out of 5 by RS11 Hotel was okay for business meeting
Restaurant food and drink was overpriced. Room next to elevator with lots of elevator noise / whine until about 1 in the morning.
March 18, 2014
Rated 5 out of 5 by NazTBK Good location
Ample conference space and good location within Dallas
May 16, 2014
Rated 2 out of 5 by TskTsk1974 This hotel needs better service
Person cleaning my room did not properly do so nor did they stock it correctly. The parking attendants were unresponsive when I asked for assistance.
July 10, 2012
Rated 4 out of 5 by George10 NO Hot water
Stayed in Dallas downtown property, There was NO hot water in the bathroom lavatory though there was hot water in the bathtub. How is that possible?
November 4, 2013
Rated 5 out of 5 by csanantonio Attended conference
Staff was very responsive and cordial. Room was spacious, clean and comfortable. Service was excellent.
April 16, 2014
Rated 5 out of 5 by Wes38 Most enjoyable
No significant problems. We were a bit disappointed with storage space for clothing and misc items.
April 19, 2014
Rated 4 out of 5 by MISR Nice hote and facilities
Overall had a great experience.Nice rooms and facilities but the menu options at the restaurant are very limited and need more variety.
February 21, 2014
Rated 5 out of 5 by Nett38 Great Rooms
The rooms are very comfortable and the hotel staff is super couteous. The front desk staff is well trained and provides excellent customer service.
November 12, 2012
Rated 2 out of 5 by swdatam Not uses to stay in a hotel on bussness trips
Not good for what I needed to performed.
- internet server was extra
- parking was extra
- Ref was extra
My work suffer because of the extra fees
December 23, 2012
Rated 2 out of 5 by Kevin15 Not very helpful
Conceirge staff was not helpful. Gave us wrong directions, told us no restaurants were in walking distance not true. Had to call for room cleaning
January 21, 2013
Rated 5 out of 5 by hawaii2012 Going Green
I think it is great that the hotel is trying to go green. The incentive of receiving a reward for not having your room clean is an excellent idea.
August 20, 2012
Rated 4 out of 5 by JJT2 October Stay
Most of the staff here is helpful and friendly. My room smelled like smoke and the front desk representative moved me to another room immediately.
November 14, 2012
Rated 3 out of 5 by littlefinn Nice hotel but....
There were roaches in the lobby and in the meeting halls where my business conference was held. Also, the water pressure in the shower is awful!!
September 30, 2013
Rated 4 out of 5 by mjs1960 Sheraton for TCTELA
I was too warm through out most of the hotel and conference center. the blankets on the bed were too warm as well I kept waking up hot all night.
January 21, 2013
Rated 5 out of 5 by Jim53 Easy to get around
Sheraton Dallas Hotel was a great location for my trip to Dallas a number of nice restaurants within walking distance easy access to from Airport
May 3, 2013
Rated 5 out of 5 by singphoto58 Perfect for a day long meeting
I came in the night before and spent the night for a meeting the next day. The staff was friendly and helpful and I had a delightful stay.
January 27, 2014
Rated 3 out of 5 by Kevin1111 Great location
This hotel is great if you need to be located downtown with easy access to DART. This is one of the main reasons for our selection of the hotel.
October 7, 2013
Rated 5 out of 5 by Coachbosh NABC experience
My wife and I had a very comfortable stay for about 6 days. Staff very personable and attentive to needs.
April 10, 2014
Rated 3 out of 5 by GD13 Service needs improvement
Extremely long lines and lack of recognition of SPG status and fact that my daughter's wedding brought over 25 rooms to the hotel for a weekend.
August 8, 2012
Rated 4 out of 5 by heatherk Good Stay
Really the only thing that bugged me was that my room did not have any wash cloths. Plenty of towels and hand towels just not any wash cloths.
November 22, 2013