Rated 3 out of 5 by RR1010 Some problems
My room heater didn't work, shower head sprayed all over the bathroom and I saw the same food tray in the hallway for 2 days...
March 4, 2013
Rated 4 out of 5 by Mich12 Friendly staff, nice facility
I had a good experience - the staff was very friendly and helpful. The fitness center and pool area were large and attractive.
May 28, 2012
Rated 5 out of 5 by JerrodFFA Check In
Manuel made sure that our rooms were blocked together and accommodated us even though there was a large convention going on.
July 15, 2013
Rated 4 out of 5 by HUMBLE WMS
I was peased with the rapid service in the restaurants. Hotel staff were very friendly which added to my overall experienced.
February 3, 2013
Rated 5 out of 5 by Tway40 Great!!!!!!!!!!!!!
I love this hotel, just need to have more amenities like complimentary breakfast, for the price you pay for everything else.
July 19, 2012
Rated 5 out of 5 by BB1972 State Fair
THe hotel is convenient to the state fair park, it is easy to check in/out, and the rooms are always comfortable and clean.
October 3, 2012
Rated 4 out of 5 by BAZ24 Hotel Conference has nice features
Our AAFP conference was very enjoyable with excellent facilities and food. Your health spa is very nice as well.
October 1, 2013
Rated 3 out of 5 by Unsatisfactory Hotel needs attention
Customer service needs immediate improvement. Had to call several times for items that were promised to arrive shortly.
March 3, 2013
Rated 3 out of 5 by Milo What was liked
The rooms were nice and roomy. Bed was comfortable. Did not like not having free WiFi, and service in the common areas.
February 11, 2013
Rated 5 out of 5 by Beancounter Excellent Service
Even though there were many events at the hotel, parking was easy, the staff was attentive and the room was fantastic.
September 9, 2012
Rated 3 out of 5 by Mightychm Food/Beverage
I do not recommend the restaurant. The fried pot roast was very dry and was not very tasty.
The ice tea was not fresh.
December 3, 2012
Rated 5 out of 5 by mslou83 Great hotel
comfort of rooms was very good
January 2, 2014
Rated 5 out of 5 by Michele40 Great customer service!
All the staff went above and beyond to make our stay wonderful. Sheraton will be our first choice for future travel.
September 30, 2012
Rated 5 out of 5 by Scott Excellant Service
I found the staff to be some of the most courteous and kind people I have ever stayed with. Excellent job people!!!
February 1, 2013
Rated 5 out of 5 by Dave52 Wonderful Comfortable Room
Hotel is very comfortable and meeting rooms were roomy and convenient.
Hard to find evening and late night dining.
June 25, 2013
Rated 5 out of 5 by MailToMrBrown Great Experience
The staff was very precise with their advice and accommodating. I would stay again. Best hotel in Downtown Dallas.
April 1, 2013
Rated 3 out of 5 by Justices Mitchell-Reed
We did not have wash clothes only one the first night and none the second
December 3, 2013
Rated 1 out of 5 by Sasha I was exceedingly disappointed.
Upon arrival it was very difficult to get anyone to understand that I wanted to valet...I was asked three times before being given a ticket and my car getting parked. As I attempted to shower, the washcloth that had been rolled and placed neatly on the shelf had large rips and holes in it. (I took a picture of it for further reference). Upon leaving, I was made aware that although we were quoted a discounted price for valet parking, all of my sisters didn't receive the discounted price. As I was driving home, I remembered that I had left my phone charger in the room and it was very difficult to get a person to talk to and even the, I was told several different things about the method of retrieving it. I was initially told that I would have to wait until the new occupants of the room checked out (whether it was a day or a week.) In the same conversation, I was told that nothing had been turned in but they needed to check with the maintenance staff to see if it was on their cart, although it is the policy of the hotel that everything be turned in on a daily basis. I was later told "call back tomorrow". When I called back I got the same run-around. NOT IMPRESSED AT ALL!!!
February 25, 2013
Rated 5 out of 5 by SherrellG Upgraded!!!!
I was DELIGHTED to find out that I would be upgraded to an EXECUTIVE SUITE. It really was a treat. Thanks again!!
November 19, 2012
Rated 5 out of 5 by Choosy Bed size change
Requested king size bed after finding 2 queens in room. Very nice about changing and managed to do it - THANKS!!
August 9, 2012
Rated 4 out of 5 by MCNick Great Hotel
A beautiful hotel w. very curteous staff. Beautiful clean room. Only complaint: the bed was worn out and uneven.
May 19, 2012
Rated 2 out of 5 by Disapointed Attention to detail
4 day stay: lights not working, door keys not working, forget to leave wash cloths, forget to replenish sugar.
February 21, 2013
Rated 3 out of 5 by TEH1 Black Tie Weekend
Nice Hotel, great venue for Black Tie Dinnner Event, room was very clean -- my dog and I enjoyed our evening.
November 7, 2012
Rated 5 out of 5 by MissIda Nice Hotel
The hotel was large and had great amenities. I really loved the large workout room and relaxing pool.
September 22, 2013
Rated 5 out of 5 by JavelinaLeon Service
Amazing service! Inspite of the large crowd this weekend, we still felt like we were treated special. Thanks
September 6, 2012
Rated 5 out of 5 by DLove30 Will Return
My room was better than what I expected and the hotel staff was courteous.
November 25, 2013
Rated 5 out of 5 by Rock13 This hotel has great ammenities
This hotel had the best fitness center I've ever used. Staff was very friendly and helpful. Excellent stay.
January 31, 2013
Rated 3 out of 5 by Echoist A+ Customer Service, B- Everything Else
On average, customer service was very good. Although, yearn for better specials and less price gouging.
August 24, 2013
Rated 5 out of 5 by rnmelanieg stayed november 10,2012
stayed for the Margarita ball again. Excellent service and great room. Just wish WI-FI was free to guests.
November 15, 2012
Rated 5 out of 5 by Lyzz Beautiful hotel
Was a quick stay as I had to cut vacation short and head home but will definately stay here in the future.
November 27, 2012