Rated 2 out of 5 by Gpsarros Great location, but hotel is a dump
The location is awesome. The hotel not so much. Definitely needs a major overhaul.
October 21, 2012
Rated 5 out of 5 by Murphyxx Outstanding experience
High class hotel in a great location. The concierge staff are superb.
June 13, 2013
Rated 3 out of 5 by FrequentGuest123 Sheraton Park Lane London
Overall experience is fine. The variety and quality of food especially the breakfast can be substantially improved.
July 27, 2014
Rated 5 out of 5 by MegaFrank41 Superb in every way
It starts with location and The Park Lane Sheraton is superbly located for visitors who want to see downtown London and all its wonderful attractions. One can walk to The Tower of London, The Eye, The Abby and end with a walk through Green Park and St. James....along the way they can stop and see Churchill's War Rooms of WWII.... what a day! And the best part you end at your hotel...which has the finest overall staff of any hotel we have stayed at in London...food, pub, Tea Room are all excellent...and, importantly, the consignor's are very helpful....
August 4, 2013
Rated 2 out of 5 by Charlietravel Great Location but a very tired and old rooms
This was an extremely disappointing stay for me and my family. Chose the hotel based on location which is the one redeeming feature of the place.
Having paid for a suite to treat my mum for the weekend - we found the room and furnishings very shabby ( and not in an antique/cool way)with holes in the sofas and stains on the desks and floor. The bathrooms admittedly original features could still do with improvments. The tea and coffee service in room a complete joke, the kettle lead doesnt even reach any sockets in the room so you end up paying high room service fees. Internet extorbitant at £16.95 for 24 hrs and virtually no wireless access in the room save the odd pocket of signal that waivers in and out of reception. Breakfast was very poor quality for the money, lukewarm, inattentive staff and uninspiring range. Maid service was poor, beds were made but rooms not actually tidied up and glasses etc not replaced with clean ones. Queues at reception to check in and out at least 5-10 mins for premim card holders....
Staff were very friendly and tried to help especially the doormen but getting anything resolved esepcially regarding internet is not going to happen - and blaming your 'internet service provider' is not an excuse in a 5* hotel when you charge the rates you do! I did complain at check out and the only response i got was ' we gave you a good view' !All in all a weekend that was supposed to be a treat ended up being a shabby joke, I won't be staying again!
December 3, 2012
Rated 2 out of 5 by MTexas Tired in London
The positives are this hotel has big rooms..but they need HELP! We had 2 rooms and the A/C was not adequate in either. I called 3 times about the A/C and finally gave up. The elevators are very slow and trapped people twice during our stay. The staff was friendly but there was never a door man when we needed one. We had to go on the street and flag our own taxis. Certainly not run to the quality of other SPG properties. Great location!!!
July 22, 2014
Rated 1 out of 5 by Matt35 Run-down hotel with good location
The hotel really didn't meet my expectation and it isn't worth Sheraton brand.
- hepful staff (for platinum guests at least)
- central location
- nice, art deco interior (but old run-down furniture in certain rooms)
- wifi connection is really bad inrooms overlooking to green park
- rooms overlooking to the inner yard (more percisly overlooking to the roof of the lobby) has no central a/c, only standalone machines with pipes going thru the windows
- in rooms on the 8th, one can hear the central a/c on the top of bulinding non-stop, the a/c vent in the room is in front of the bed (the air comes into your face directly), whenever you or your neighbor open the tap or flush the toilet there is a very loud noise coming from the pipes for a minute long. Imagine what if your neighbor comes home during the night and goes out to the bathroom when you are asleep.
- airco issues inthe lobby and restaurant. I was actually sweating one morning as the a/c didn't work at all and no windows were open
- everything is very old in the hotel and it really needs a full renovation
July 25, 2014
Rated 4 out of 5 by Ken38 Problem
We got our room at 5 PM, brought our luggage up and went out. It was hot outside so we turned the air conditioner on. When we returned around 11 PM, the room was very warm, warmer inside than outside
I feel that I am due some points for this, as we had to leave the windows open all night
July 24, 2014
Rated 1 out of 5 by Desperatelyseekingquality Less than Mediocre-needs major upgrade
The only good thing going for this hotel is it's location and its concierge (who was very helpful). Sheraton was never a very good brand and this hotel certainly doesn't help.
This hotel is in serious need of an upgrade. the building is impressive from the outside and so is the main bar, however, everything else, including the rooms needs to be brought up to date, especially the circa 1920's bathrooms. This hotel seems to cater for tourists that never travel or Brits coming for weddings at the ballroom to get plastered
December 7, 2011
Rated 3 out of 5 by Louise90 Disappointing
Stayed one night which was quite enough. Whilst the property had clearly once been a grand old building, apart from the room where afternoon tea was served, it had seen better days. The staff on a bleak reception were surly and the 'Classic' room was small and certainly not up to 4 or 5* standard. The bathroom was old and fairly grim. This was in fact a room we had been given because we had complained about the size of the first one. All in all, a very disappointing stay and surprisingly so for a Starwood property.
December 7, 2011
Rated 3 out of 5 by Sweenem Short Business Stay
Short London stay for business disappointed with value I expected from such a grand hotel.
Room was probably one of the smallest rooms I have ever stayed in.You could barely get passed the entrance and bed with the luggage. Room and window so small that I needed lights during the day despite the blazing sunshine Bathroom dated and whilst clean looked grotty. Shower not what expected - no adjustable shower head, taps were scalding
No complientary tea/coffee in room. I understand these were available by calling down to guest services - however when I am just up and jumping in the shower don;t want someone calling to the room.
Disappointed wifi was additional extra and expensive.
Chose this hotel from a list of company used preferable hotels - but would probably choose another next time,
July 17, 2014
Rated 3 out of 5 by Pflowen Great location-not 5 star!
My wife and I stayed in this hotel for 2 nights. I have always been impressed with the hotels in the spg chain. This hotel is rich with history, but unfortunately the hotel really shows the age. The lobby/loungue area is very nice but the hotel rooms are very plain and lack charm. As a gold member we were upgraded into a delux room, however, based on the room we got I would hate to see what the basic room is like. Despite this I would recommend this hotel but by no means would I ever say its 5 stars. If you booked it with a rating of 3 stars you would be happy with the room since you would not be expecting what every other 5 star spg hotel offers.
May 5, 2013
Rated 4 out of 5 by IndianLawyer1 Bad reviews possibly exaggerated - good hotel
I recently submitted a bid on PriceLine for a 5 star hotel in London and with my bid eventually being accepted by The Sheraton Park Lane Hotel on Piccadilly. And after our mostly pleasant stay at the hotel, I have to say that either the Park Lane quickly got their ducks in a row in response to several bad reviews or most of the negative reviews are over-exaggerated. Either that or most of the American reviewers don’t take into account that European accommodations are more expensive and sometimes are not as nice as they are in the States for a comparably priced hotel. Granted the Park Lane is old and could probably use a facelift. But my wife and I had a wonderful stay at the Park Lane and we would most definitely stay there again - if the price is right.
Initially after reading all the mostly negative reviews about this hotel, I must admit I immediately set out to get a refund or anything and everything I could do to get out of the Priceline reservation. I usually take a few bad reviews with a grain of salt. But with the more than several bad reviews being written about the Park Lane, I was obviously very concerned. But after being denied a refund or any other recourse, we decided to make the best of the situation and enjoy ourselves. But before we checked in, I contacted the hotel management directly via E-mail, shared my concerns over the negative reviews, and made a few special requests such as no smoking preferences and possible early check-in. And to my pleasant surprise, the hotel staff was very pleasant and helpful and our room was ready for check-in at 9 am. Yes - a 9 am check-in. Since we were coming from Stuttgart, we wouldn't be jet lagged and were to the contrary ready to hit the ground running. And we did just that since our room was ready at 9 am. Even if it hadn't been ready, the hotel has luggage storage which we did use on our last day there.
As far as the negatives of this hotel, there weren't that many and they were minor. Again given the different standards between US and European hotels, this hotel probably wouldn't rate a 5 star in the States. But at the same time it was very elegant, historic, and clean. Regardless, the only negatives I can think of are the hallway floors did creak when you walked on them, a sign of old age. But that wasn't a big issue with us. Also, the bathroom lavatory had one faucet for hot water and one faucet for cold water. So in other words, you couldn't get warm water to come out of the faucet. The shower had a "regular" faucet and we had no problems with inconsistent water temperature. I will agree though with one reviewer that stated the shower curtain was a bit too short for the tub although we didn't have any problems with getting water on the floor. And since my Priceline bid was accepted, the price for a London hotel was pretty good. However, I would have hated to have paid full price for the same room, which I think at the time was approaching $400 US per night.
Now for the positives - and there are many. Fantastic location! You are less than a five minute walk in either direction on Piccadilly to a Tube stop and about a 10 minute walk from Piccadilly Circus in one direction and Harrod's in the other direction. And along the way to the Green Park Tube stop, there are numerous places to have a more decently priced breakfast, including a Pret and a Starbucks. If you're flying into Heathrow, the location is also fantastic since you just have to get on a Piccadilly Line train at Heathrow and stay on until you get to Hyde Park Corner or Green Park Tube stops. You don't have to change trains. Although the Paddington Express is probably good for other hotels, the Park Lane's location and convenience essentially nullifies any time you would save by using the Express since you'd have to change trains at Paddington. The area around Buckingham Palace is also just across the street. And I could go on and on about the location. The only other thing that would have made the location better is if it was right next to a Tube stop. Otherwise, the location can't be beat.
As far as the room itself, the size was comparable to many hotels I've stayed in in the States. My wife absolutely loved the firm King bed although it was a little too firm for my tastes. There was a heated towel rack, the bathroom was a great size, and I didn't smell any smoke or mustiness in the common areas as one reviewer mentioned. And I would be able to smell smoke a mile away since I don't smoke and I'm allergic to it.
Bottom line, I believe most of the negative reviews on the Park Lane are over-exaggerated and probably come from people who are used to a five star level equivalent to the Four Seasons on Maui or some other exotic location. Again granted the hotel is a little old and could use a facelift. But the old charm of the hotel, including the art deco design in the Ballroom area, and its fantastic location make it a true gem of London hotels. Again, I'd have hated to have paid full price for the same room. But when we come to London again, we'll probably try Priceline again and hope that we get this hotel once again.
Music City USA (Nashville, TN)
March 26, 2012
Rated 3 out of 5 by Richard58 Points stay
Stayed at hotel on points. Room not available on arrival, despite request,(though Hotel was full), but was fresh and bright once inside. amenities for an exec room, a little on the basic side. No cotton buds, shoe cleaning kit, available.
Was kept awake by kids in room next door belting out Abba songs late at night and early morning. Could hear a lot of what was being said too in that room.
Hotel bar staff friendly and efficient, though a strange (cleaning like) smell lingered in the bar during the time I was there.
Internet worked efficiently, though object to having to pay GBP 16 per day for its use.
Hotel location good, which is a major plus.
February 27, 2012
Rated 3 out of 5 by mhdalmia Great Hotel
1. All the staff was very cooperative and attitude was to be of help.
2. Ancient building makes it quite different from the modern hotels. Inside provides all facilities of a modern hotel.
3. Practice of Green Choice by SPG needs to be expanded by other chains.
4. I was disappointed that in spite of being Life Time Platinum Member I could not get any upgrade.
5. I had to wait very long before I was given a room. I am aware that check-in time is 3 PM but most hotels make special efforts to reduce the waiting time.
6. While waiting I left my bags with the concierge on which they put a sticker for identification. While taking it off the adhesive being strong left a lot of torn paper on the grip which was almost impossible to remove. Quality of adhesive needs to be improved or the adhesive should not touch the handle by providing a big adhesive free loop.
7. Breakfast room is rather small for the size of the hotel. If any special request has to be met most probably kitchen is not close by which slows down the service. This further increases the waiting.
July 22, 2014
Rated 1 out of 5 by BLRBusinessTraveller Poor Condition; Poor Value
You can get far better quality in London & just as well located.
Room - very small; poor condition with carpets stained, furniture from 1960(?), chipped paint, badly fitting doors. I had one carry on bag and couldn't open it out on the suitcase stand as the room was too small.
Bed - comfortable and clean
Tea Tray - none in room, but can be requested for free (why not have this in the room like every other hotel?)
Bathroom - awful, like something out of a 1 star b&b. Cheap, chipped. Shower curtain couldnt be opened properly.
Breakfast - good choice buffet, very slow if you order something
Concierge - very helpful.
July 1, 2014
Rated 2 out of 5 by Terry116 This hotel is tired
No offer of a newspaper on check in.
No porter service what so ever. After an overnight flight from Hong Kong I do not appreciate dragging my luggage to my room.
Only 1 bathrobe provided for 2 guests along with only 1 bottle of water.
I appreciate that the hotel is old in comparison to Asia Pacific hotels, but the tiredness is also reflected in the overall demeanour of the staff . The room for my first night was a box on the 3rd floor, but thankfully after a request a move to the 7th floor was forthcoming. Badly cracked tiles in the shower is not a good look!
July 10, 2014
Rated 4 out of 5 by Neo60 Great hotel right in the middle of London
Hotel is conveniently located right next to Green park and Hyde Park and very close to Oxford street, Buckingham palace and many other great places
July 22, 2014
Rated 4 out of 5 by Tom1954 One night on points Room 546
Our stay was on points during the Olympics and we were assigned room 546. The air conditioning worked well... we were actually cool until we turned the thermostat up. There was a large walk in closet. The safe did not seem to work. The bathroom was fine, water pressure and temperature fin. The shower in the bath worked but the space is small (no curved shower curtain... Towel warmer worked. no meals were taken at the hotel. Even though it is on Piccadilly, one can access from Brick Lane. it is about equidistant from Hyde Park Corner and Green Park tube stations. I plan to check in for two nights today, and will try to write a review on this upcoming stay.
August 12, 2012
Rated 2 out of 5 by Kim161 Unimpressed for a SPG property
This hotel overall was not worth the money. The breakfast at 25 pounds was terrible and not worth it. we asked for some bread and a drink at the bar because tea and coffee are not in the room they said they would send it up. It took 30 mins and they charged a fee to bring it. The wireless is also not worth the cost and not free anywhere, not even the lobby. The noise traveled throughout and even on the 3rd floor the noise from an event kept us up well into the night. I complained and nothing was done. I was told a manager would contact me and they would give me points to make up for it, still no contact or points have been given, I wil not stay here again.
September 27, 2012
Rated 2 out of 5 by Pumba2 Great Location but Tired
The location couldn't be better. The hotel itself is tired. The A/C wasn't up to the hot weather. Was not recognized appropriately as a VIP Platinum SPG Member. Been here many times before, unlikely to come back.
July 21, 2014
Rated 5 out of 5 by klt40 Excellent Platinum recognition/benefits
Excellent Platinum recognition with upgrade to 2-room suite! Full buffet breakfast for our family of 3 included. When our room wasn't ready, due to the previous person having a late checkout, we were given a temporary room to take a nap since we just came off a long flight from the states. Hospitality was very appreciated!
July 19, 2014
Rated 1 out of 5 by CLC2013 Puts SPG to disgrace
As an SPG member I have never been so disappointed with a hotel. The staffs customer service was below average, rude and did not care about the customer or being an SPG member. They had no knowledge of events in London at the time. The food was average and so was the wait staff. The staff in Citrus were rude and took forever to acknowledge customers. It was like they had to finish there duties first before serving a customer. The reception staff were arrogant excepts one gentlemen. Embarrassing that I had a friend who works in tourism checking out the hotel to and would not recommend this for Famils either. The name Park Lane should be removed to Budget Lane.
June 25, 2014
Rated 5 out of 5 by FrequentTraveller59 Fantastic stay
The Hotel is rich in atmosphere, spacious and comfortable suites and helpful staff.
Our stay has been wonderful and I any persons of Hotel staff that have taken care of us with kindness, cordiality and competence.
Mr Roman ( Reception & Guest Relation Manager) Miss Giovanna (Front Desk & Reception) and Mrs Pot (Restaurant Bracewells ,had a part in making our stay unforgettable.
. Thank you very much!
August 26, 2013
Rated 1 out of 5 by Panpan1945 Room description
The room I was given is below any standard of Sheraton hotels. I left all my clothes in the suitcase because there were no shelves. The decoration of the room was non existent.
July 20, 2014
Rated 2 out of 5 by SilvinaBA Expectations not met
Really surprised by the law level of this hotel. Thought that Sheraton would have a minimum level of facilities to offer.
Room was surprisingly small and old. No fridge in it. Very few elements for guest comfort.
Really not worthy at all the money that should be paid for a room.
July 19, 2014
Rated 1 out of 5 by sswan Worst SPG Experience I have ever had
After putting me in the smallest room I have ever seen I asked to move to a different hotel. They would not allow me to move without a penalty even though I was going to another SPG location. Instead, they gave me a larger room with a "King Bed"; a king bed is two beds pushed together. Whoever rated this hotel as category 5 is really at fault. Housekeeping slammed every door they opened.
October 9, 2012
Rated 1 out of 5 by unhappyinLondon Not worthy of SPG BRand
I foolishly asked my travel agent to book a nice SPG hotel in London without looking at any reviews or details. When I arrived I thought the lobby looked dated and in need of a update. The room was even worse. There was nothing overtly wrong but very worn down and dated i.e from the 80's. I spent five minutes in the room and went back to the front desk to ask for a more up to date room. I was told that all the rooms were that way. I had my travel agent book another hotel and left. I was very disappointed that they did charge me for one night. I am going to be very reluctant to book at a Sheraton again.
March 30, 2014
Rated 5 out of 5 by Cr11 Very nice Hotel
We stayed at the Hotel the first time and it will not be the last.
We had a nice room for three guests and it was big and nice.
Some guest say it is old but I guess it depends how you look at it. I think it is old English Charme.
We loved the Hotel and would especialy like to thank Richard, Ricky and Antonio for their extensive help.
We had a great vacation and will be back.
May 8, 2013
Rated 1 out of 5 by LLIRE Not a good stay
I stayed with you on Monday night and the guests in the room beside me had a crying baby who cried solid from 9pm until 1pm and then intermittedly through the nigth and then again in the morning. I spoke t your guest services and initially they told me to wait to see if the crying would stop. When it didn't I called back to see if they could move me and they said the hotel was full and there was no way to move me which was pretty disappointing given that I could not sleep. Also I have stayed with your hotel twcie before and the first time, when i arrived you had no room for me despite the fact that I had a confirmed booking and at midnight moved me to a different hotel which was a 15/20 minute drive away with little apology and little other option. I wanted to flag both these issues as I always stay SPG but your hotel has fell very short of my expectations and I would not like to experience either of those experiences again. Thanks Olivia
October 2, 2013