Rated 3 out of 5 by Richard58 Points stay
Stayed at hotel on points. Room not available on arrival, despite request,(though Hotel was full), but was fresh and bright once inside. amenities for an exec room, a little on the basic side. No cotton buds, shoe cleaning kit, available.
Was kept awake by kids in room next door belting out Abba songs late at night and early morning. Could hear a lot of what was being said too in that room.
Hotel bar staff friendly and efficient, though a strange (cleaning like) smell lingered in the bar during the time I was there.
Internet worked efficiently, though object to having to pay GBP 16 per day for its use.
Hotel location good, which is a major plus.
February 27, 2012
Rated 1 out of 5 by LW2013 It's not worth the money spent
The front desk didn't well offer the SPG Platinum benefits upon check-in. The room seemed very old, so as the facilities. e.g., the air-con control button was out of order. The toilet flush was out of order too. A worker came for cleaning window at 8am-ish, then followed by housekeeping ring at 8:30am. Not really good timing for guest.
August 20, 2014
Rated 5 out of 5 by travelfrequent Escellent Service
Great guest room; Great Service. Management cares about its guests.
August 22, 2014
Rated 4 out of 5 by Zippe10 Great location, a little tired
I often stay at this hotel on business as it is in a great location. It has all the facilities you need, but it has to be said that the décor is a little tired, an is in need of a facelift.
August 21, 2014
Rated 4 out of 5 by Tom1954 One night on points Room 546
Our stay was on points during the Olympics and we were assigned room 546. The air conditioning worked well... we were actually cool until we turned the thermostat up. There was a large walk in closet. The safe did not seem to work. The bathroom was fine, water pressure and temperature fin. The shower in the bath worked but the space is small (no curved shower curtain... Towel warmer worked. no meals were taken at the hotel. Even though it is on Piccadilly, one can access from Brick Lane. it is about equidistant from Hyde Park Corner and Green Park tube stations. I plan to check in for two nights today, and will try to write a review on this upcoming stay.
August 12, 2012
Rated 2 out of 5 by Fenella Excellent position
This hotel is in an excellent position for shops tourist spots & theatres etc.But the two entrances are rather confusing, and the back one is better when arriving as reception is there, but the front entrance which probably most people would use is just a vast space, which you then have to walk through the bar area & up steps to find the reception, not good is you are dragging a suitcase, as there is no doorman at the front..... very strange for a hotel of this calibre!! Also no tea and coffee making facilities in the room, and bathroom VERY small.But the staff are lovely and try to be very accommodating.. Breakfast has a good choice of food. Cirtus restaurant not bad, but needs a childrens menu.Also | sent emails with my request for beds in the room, which had not been adhered to , and we had to get them to implement them on our arrival.
August 16, 2014
Rated 5 out of 5 by Ladylois55 Could not fault
My husband and I stayed for two nights and could not fault our visit to this hotel.
Our room was warm and cosy. We had a large marble bathroom and an view of Green Park.
All staff we encountered, were helpful and courteous. What more can you ask?
August 20, 2014
Rated 2 out of 5 by Kim161 Unimpressed for a SPG property
This hotel overall was not worth the money. The breakfast at 25 pounds was terrible and not worth it. we asked for some bread and a drink at the bar because tea and coffee are not in the room they said they would send it up. It took 30 mins and they charged a fee to bring it. The wireless is also not worth the cost and not free anywhere, not even the lobby. The noise traveled throughout and even on the 3rd floor the noise from an event kept us up well into the night. I complained and nothing was done. I was told a manager would contact me and they would give me points to make up for it, still no contact or points have been given, I wil not stay here again.
September 27, 2012
Rated 5 out of 5 by Judithecatlady Great location!
Our stay at this hotel was very nice. The location on Piccadilly was perfect - we were able to walk to most of the attractions we wanted to see. We really enjoyed afternoon tea, and all of our food and drink experiences were great. The staff was nice and helpful, and our overall experience here was excellent.
August 19, 2014
Rated 5 out of 5 by FrequentTraveller59 Fantastic stay
The Hotel is rich in atmosphere, spacious and comfortable suites and helpful staff.
Our stay has been wonderful and I any persons of Hotel staff that have taken care of us with kindness, cordiality and competence.
Mr Roman ( Reception & Guest Relation Manager) Miss Giovanna (Front Desk & Reception) and Mrs Pot (Restaurant Bracewells ,had a part in making our stay unforgettable.
. Thank you very much!
August 26, 2013
Rated 3 out of 5 by Darien28 Facilities of this hotel needs improvements
There are 2 elevators in the hotel, but apparently one of them has been out of order for a long time such that a metal plaque is permanently displayed by the elevator. This caused a lot of delay to the guests getting to their rooms. This is definitely not a SPG quality hotel.
August 18, 2014
Rated 1 out of 5 by sswan Worst SPG Experience I have ever had
After putting me in the smallest room I have ever seen I asked to move to a different hotel. They would not allow me to move without a penalty even though I was going to another SPG location. Instead, they gave me a larger room with a "King Bed"; a king bed is two beds pushed together. Whoever rated this hotel as category 5 is really at fault. Housekeeping slammed every door they opened.
October 9, 2012
Rated 5 out of 5 by Cr11 Very nice Hotel
We stayed at the Hotel the first time and it will not be the last.
We had a nice room for three guests and it was big and nice.
Some guest say it is old but I guess it depends how you look at it. I think it is old English Charme.
We loved the Hotel and would especialy like to thank Richard, Ricky and Antonio for their extensive help.
We had a great vacation and will be back.
May 8, 2013
Rated 1 out of 5 by LLIRE Not a good stay
I stayed with you on Monday night and the guests in the room beside me had a crying baby who cried solid from 9pm until 1pm and then intermittedly through the nigth and then again in the morning. I spoke t your guest services and initially they told me to wait to see if the crying would stop. When it didn't I called back to see if they could move me and they said the hotel was full and there was no way to move me which was pretty disappointing given that I could not sleep. Also I have stayed with your hotel twcie before and the first time, when i arrived you had no room for me despite the fact that I had a confirmed booking and at midnight moved me to a different hotel which was a 15/20 minute drive away with little apology and little other option. I wanted to flag both these issues as I always stay SPG but your hotel has fell very short of my expectations and I would not like to experience either of those experiences again. Thanks Olivia
October 2, 2013
Rated 4 out of 5 by Jon1 Fantastic location
The hotel was easy to find, just a 5 minute walk from the tube station. The location within London was perfect, just a 5 minute walk through the park to Buckingham Palace. Every member of staff were extremely polite. The room was a decent size and very clean. Good selection within the mini bar and the room service selection. Breakfast was delicious and was served within a fantastic time window. All in all we had a lovely time. If we had to be critical in any way then it would be the lack of communal areas within the hotel for a family with a small child to go. The bar and afternoon tea area wasn't very welcoming.
February 16, 2012
Rated 1 out of 5 by Rich2809 Worn out.
I did not like this hotel. It is worn out and dated. I had a suite and it reminded me of being in a low rent apartment. Awful. The suite was dim and dingy. It is just too depressing to write about. I did not get my room through price line etc so I paid a lot. Lots of better hotels in the area.
March 2, 2012
Rated 5 out of 5 by JoeNYC Beautiful location, excellent facilities
My fiancée and I stayed at the Park Lane following a long week of travels throughout Central Europe and it was PERFECT for 24 hours in London. The hotel is centrally located so we could easily walk to shops, restaurants, Buckingham Palace, parks, etc.
Terrific experience, I would highly recommend.
May 23, 2013
Rated 1 out of 5 by unhappyinLondon Not worthy of SPG BRand
I foolishly asked my travel agent to book a nice SPG hotel in London without looking at any reviews or details. When I arrived I thought the lobby looked dated and in need of a update. The room was even worse. There was nothing overtly wrong but very worn down and dated i.e from the 80's. I spent five minutes in the room and went back to the front desk to ask for a more up to date room. I was told that all the rooms were that way. I had my travel agent book another hotel and left. I was very disappointed that they did charge me for one night. I am going to be very reluctant to book at a Sheraton again.
March 30, 2014
Rated 1 out of 5 by Chan2312 Very poor
The hotel does not befit one with the Sheraton name. The fittings were extremely old, dirty compared to other hotels of this standard and the in room facilities very poor. Two examples are kettles and minibars not provided in the rooms.
July 9, 2014
Rated 3 out of 5 by MKBUK Could have been a great stay...
Great upgrade to a studio suite overlooking Green Park and very pleasant staff at check-in. We took advantage of a special offer of 50% off food and beverages on in-room dining and the food was delicious.
This stay was all set to get a five-star review, but then... the a/c didn't work and, because the walls lean inwards, the curtains do not hang flush against the windows resulting in lots of light coming in as soon as the sun was up. And when I complained that it was misleading that some of the food and beverages costs were not discounted by 50% -- no exclusions were listed on the offer -- I was told simply that it was not misleading. Clearly I must be stupid to be so misled!
April 18, 2012
Rated 2 out of 5 by Chrispie Good front of house, poor standard rooms
Although this was a five star hotel, and the facilities and front of house is excellent. The quality and standard of the room and bathroom was poor, I have stayed in local bed and breakfast with much better standards of room
October 7, 2012
Rated 5 out of 5 by LAGal Great customer service
I got myself in a pickle and the front desk manager Kia was fantastic. She went beyond the call of duty to help me and for that this hotel has my loyalty. Overall, this is a wonderful place to stay while in London.
June 21, 2013
Rated 2 out of 5 by Rennie Room needs an overhaul
The room I stayed in was very tired and needed a refurbishment and overhaul. The bathroom looked like it was something straight out of the 50's. The free standing airconditioning unit also cheapened the experience.
October 7, 2012
Rated 4 out of 5 by Gigi7 more than what I expected
I read some reviews that were not so good but my experience was very satisfactory. I emailed the manager myself and told him I have asthma and what we needed and they gave us an upgraded room for SPG gold member that was beyond what I expected. Very nice, big, clean and have a sofa too. Thanks Kieran for making sure we got the room we needed.
All the staff were friendly and met all our needs. The location is excellent. I will for sure use this hotel again if I return to London.
June 18, 2014
Rated 5 out of 5 by FTL2k Great experience
I'm a regular at Sheraton Park Lane (over 20 stays so far) and I've decided to write a review that would summarize my experiences here.
As mentioned in many reviews here it is true that the hotel is in a perfect location - just few minutes walk from Picadilly Circus, Westminster, Hyde Park, Oxford Street etc. It is placed in an almost 100-year old building, which has both advantages and drawbacks. It is great if you want to experience the old-school London, because all the interiors and rooms in the hotel are arranged to match the 1920's style which makes it pretty unique. On the drawback side - it probably affects things such as heating / air conditioning effectiveness and sound-proofing of the rooms (some of which can get a bit noisy, especially when close to elevator shafts). That said, I have to admit that I've never had any issue if I've found a room not suiting my needs and asked the reception staff to change it.
Overall I've had a great experience staying there, with good facilities, attentive and helpful staff (especially front desk) and very good Platinum recognition.
April 26, 2013
Rated 2 out of 5 by Ronitli22 Not 5***** not even 4****
Shabby, old and far, no internet for free. Checkin was too long, although very friendly.
No coffee or tea availability in the room
Will not recommend it,
December 11, 2013
Rated 5 out of 5 by Makeuptiffy Perfect location and feels like London should
The hotel is charming and beautiful. It's close to everything but not crowded or over stimulating. I loved it. I would and will go back as soon as possible!
November 22, 2013
Rated 5 out of 5 by OMJ59 Great location, great hotel.
I was a bit concerned reading previous reviews of the hotel. The concern was completely uncalled for as the hotel and our rooms were excellent. The hotel is an older hotel and the rooms have the flavor of the era in which it was constructed, with many modern updates.
The location was fantastic as we were walking distance from the Green Park underground station which connects one anywhere in London. Buckingham Palace was a short (5 minute) walk through Green Park, and we were fortunate to be in London for the birth of Prince George Alexander Louis. Needless to say, being so close to the palace was a plus.
The shops of Oxford Street and Bond street were also a short 5 minute walk, as well as Piccadilly Square and Trafalgar Square-10 minutes away. Harrods was also a quick 10 minute walk. Everything was basically at our doorstep.
The staff was extremely attentive to our needs, and Stuart at the concierge desk assisted us in a number of tours during our stay and is to be commended for his efforts.
To sum up, my family and I were very pleased with our stay and look forward to staying at the Sheraton Park Lane when we next visit London.
July 29, 2013
Rated 3 out of 5 by Lupin52 Could do better
We were impressed by the location - a good central position. We liked:
positive check-in experience
very comfortable bed
we didn't like
the aged decor and furniture ( we had 2
large tables in our small room)
the large air-conditioning unit taking
up even more space
no complimentary water in the room
expensive wi-fi charges
no tea and coffee-making equipment
in the room
breakfast hot buffet - leathery bacon,
pale sausages, tasteless mushrooms
and soggy hash browns and why
doesn't the hotel have an egg chef?
We had a good weekend but aren't sure that we would choose to stay in the Park Lane Hotel again unless improvements
January 25, 2012
Rated 5 out of 5 by ErickWa Great stay at the Park Lane London
Ideal location in central London and on the Tube from Heathrow, great prices, wonderful service - will definitely visit again
November 14, 2013