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Rated 3.9 out of 5 by 711 reviewers.
Rated 5 out of 5 by Excellent Stay! Location - perfect location with many convenient T stops, restaurants, proximity to the universities, Fenway and downtown. Service - above and beyond, hotel proactively upgraded us to a suite with a fantastic view of the Charles River and Fenway. Lounge - well staffed and maintained despite the crowds. I would prefer some hot breakfast items, but the breakfast was more than adequate, fresh and delicious. This will be our go to hotel in Boston for all future stays! May 21, 2013
Rated 4 out of 5 by Great location I could not ask for a better location in Boston. The only issue I had was the AC did not cool the room very well. July 26, 2014
Rated 4 out of 5 by Central to Sightseeing Hotel was in a central location with an amazing indoor pool and easy access to a shopping mall. Staff were expectional. Traditional room was average and needs to be modernised. Parking wasn't cheap at $40. per day. Wifi is available in the lobby at no cost July 25, 2014
Rated 1 out of 5 by SPG Recognition no recognition of being a SPG gold member. The room view overlooked rooftop equipment. The room had to be the worst view in the hotel. July 25, 2014
Rated 4 out of 5 by Good Hotel in good location This hotel has comfortable rooms and located in an area with great shopping and walking distance to many historical sites July 25, 2014
Rated 4 out of 5 by James Taylor Excellent location and professional staff. Room size and amenities can be improved. July 25, 2014
Rated 5 out of 5 by great location clean, efficient friendly staff July 25, 2014
Rated 4 out of 5 by Renovated South Tower The room was recently renovated and very comfortable. The elevators were terrible and need upgrading. They were slow and often bypassed the floor where I was waiting. July 24, 2014
Rated 5 out of 5 by My Sheraton Experience My stay at the Boston Sheration was well above my expectations, and Excellent in all ways, Sheraton will be my hotel of choice in the future. J R July 24, 2014
Rated 3 out of 5 by Good option when traveling on points. Nice place provided you are in the spg program. A bit pricey for facilities. Building could use an update. July 24, 2014
Rated 5 out of 5 by Great location, Staff and amenities My first time in Boston was very pleasant staying at the Sheraton. Great staff, always willing to help. Room very good and the facilities like gym, pool and elevators always great!. July 23, 2014
Rated 3 out of 5 by Somewhat Disappointed I had a room booked for 4 nights 7/12-7/16. The 1st night (7/12) I experienced a very noisy room. Every time water was used from adjoining rooms it sounded like the water was coming through the walls. At the end of the evening when I wanted to relax and enjoy some television I found that 4 or 5 of the listed channels could be received. Then, in the middle of the night the emergency alarm sounded for what seemed to be no apparent reason. I requested a room change the next morning and was promptly accommodated by TARA MILLS who showed great concern regarding my request. SHE WAS THE HIGHLIGHT OF MY STAY. After relocating to the South Tower I found everything to be acceptable, until early Tuesday (7/15)morning (approx. 5 AM), when the alarm sounded again. So, I had 2 good nights out of the 4 that I occupied your hotel. Not the best! July 19, 2014
Rated 1 out of 5 by Management Not Care About Guest On the first night, the alarm went off at 1:30 am and not one person from the hotel bothered to go into the exits to inform guest that it was a false alarm. No air in the exits, no one checked on guest. when arrived at the front of hotel people were walking around outside and inside lobby. I could hear a loud motor running, and finally went in lobby and there was someone working with either a larger sander or something. They were anounncing something about the alarm, but counld not hear. Went to the desk to ask if there was a fire and couldn't hear. was told false alarm. No one turned off machine and no one checked on guest. One woman was being helped by here daughters because she almost had a heart attack. On one cared about guest. When people started taking pictures of the person working with the machine, hotel workers came over to protect the worker. Then that got managements attention. That was not the only night it alarm went off in one week. July 21, 2014
Rated 5 out of 5 by This hotel is very conveinent to Boston sites Good people and good location July 23, 2014
Rated 2 out of 5 by Disappointing Experience Hi, I'm an SPG Platinum customer and have been staying at the Sheraton Boston Hotel every week for the last 3 months. I've had some very unpleasant experience during my stay from 7/6 to 7/10. My room AC wasn't working. When I called the front desk they sent an individual for repairs (I wasn't in my room during that time). When I returned the AC wasn't fixed. Instead the solution was to turn it off. If staying in a warm room wasn't enough, on one of the nights a false fire alarm at 3 am was another thing to deal with. Finally, when I raised this at the time of check out in the front desk all the representative had to say (with a laugh) - "No worries Sir, the AC will be fixed before your next visit". I'm very disappointed with the staff's attitude towards customers. Hope you guys improve. In the meanwhile I'm looking up other hotel alternatives in the same price range. Regards, J July 18, 2014
Rated 5 out of 5 by Great Access to City Hotel stay was wonderful, Comfortable beds, clean rooms, and service was excellent. In heart of Boston and close to downtown sites. July 21, 2014
Rated 4 out of 5 by Better Customer Service/Staff Responsiveness I was in Boston for a major conference from July 13 - 17, 2014 and this hotel was listed as a conference participating hotel. With that said one would think that the hotel would be prepared for a large influx of guests. I checked- in at 2:30pm on Sunday, July 13 and was told that rooms were not available. This was understandable since official check in time was 3:00pm. The clerk took any cell number and indicated that I would be contacted when the room was ready. I never received a call and on checking back at 5:30pm found a long line – almost out the door, for regular check-in. I instead went to the SPG desk only to be rudely informed by the clerk there that since I wasn't a preferred member I couldn't check- in there. After explaining that all I needed was a room key, her attitude changed somewhat - but the damage was already done. I should also add that there was also a long line for check-out 4 days later due to insufficient staff. During the stay there was a false fire alarm at 4:45 am one morning and in speaking with other hotel guests, it was noted that there was a similar occurrence two nights prior. Therefore, one would think that the problem that triggered the false alarm earlier would have been corrected. The room had a non-working coffee machine. This was brought to room service's attention early in my stay but it was never replaced. Overall, although my stay was good, I expected better from the Sheraton brand and am not sure I will voluntarily stay at this particular hotel again. July 22, 2014
Rated 3 out of 5 by Club Level Concerns Our 3 night stay in Room 2804 was less than spectacular. There were 3 persons in our room and it was exceedingly small. I thought being on the club level we would not have had such a small room and bathroom. The continental breakfast on floor 29 was adequate. It was certainly discomforting on 7/15 at 5:20 in the a.m. to have the evacuation notice sound. I understood it happened at 1:30 a.m. on 7/13 also. July 17, 2014
Rated 2 out of 5 by SNA Conference Two middle of the night alarms went off in my 5 day stay. When I checked out I wanted to pay for the refrigerator that I requested and did not get right away (had to call and remind them of it) on my credit card not the company I work for. The check out system was down and they could not process the charge at the time and the charge had to go on the company card. July 18, 2014
Rated 3 out of 5 by Sheraton Boston - good location Good location. Close to the Convention Center and Shopping Mall. July 21, 2014
Rated 5 out of 5 by chief operations good very good location good service good July 20, 2014
Rated 4 out of 5 by The stay was OK. Nothing Wow. AC unit was noisy and staff unresponsive. I was attending a meeting at a nearby venue and stayed here for 4 nights. The location of the hotel is wonderful with excellent access to shopping, dining and other amenities. However, the staff was not very responsive. I was sitting at the bar watching a soccer game and no one offered to help for 20+ minutes. The staff was moving around but completely ignored me sitting there. I would have loved to order a beer but decided not to and left. In addition, the room I was assigned to was small (which is OK) but the AC unit was terribly noisy. The noise would disturb my sleep at night. Overall, an OK experience. I expected more for the price. June 20, 2014
Rated 5 out of 5 by Boston Blackout I was a guest at the hotel during the blackout in downtown Boston in March. You see a different side of people during a crisis and I must admit I was very impressed with the professionalism of the staff. Safety first - I was greeted at the rear entrance by serious but polite security guards. Halls were lit with emergency lights and other common areas (rest rooms) had an ample supply of glow sticks to light the way. The hotel provided food and beverages (free food is good) and the staff was very friendly. I checked out in the morning after a comfortable (but dark) sleep and the woman at the front desk was extremely nice. I had the impression she worked the evening shift too. Other than the cold shower in the morning, it was a really pleasant experience. March 17, 2012
Rated 4 out of 5 by Nice hotel nice price Competitively priced, easy access to and from highway, clean and comfortable, pleasant staff. Biggest complaint- have to pay for wifi! July 19, 2014
Rated 3 out of 5 by Awesome Location, Dated Facilities This hotel is pricey, as would be expected at any downtown Boston location. The Sheraton is convenient to Fenway, the Prudential center, Boylston St., and Neuberry St. It serves as a stop for all the tour trolley lines, making it a great ground zero for historical sightseeing. The hotel is well maintained and clean, and the neighborhood seems safe.I found the front desk staff to be exemplary. My only criticism is that the property is slightly dated. The common areas and room decor seems to not have been updated since the 1970's. The rooms are averaged-sized, but the bathrooms are slightly cramped. There was an effort to provide extra electrical outlets for phones, iPads, etc, but there never seems to be enough. Our room was quiet - not bad for an urban setting. However, we were on the 14th floor. July 12, 2014
Rated 5 out of 5 by Club Level We had a very smooth check-in and found our room to be very nice, liked the furniture leaving enough room to move around, shower setup ok but all nice and fresh looking, great view and liked the internet for free in the club room. We too were confused with the idea of not using the club lounge for evening appetizers and when we went to the Side bar, we did not find a buffet but a menu with few choices. As it happen we end up eating light dinner there and it helped with our bill. Overall we had a great visit. January 31, 2012
Rated 4 out of 5 by centrally located Stayed here with my two daughters and granddaughter. There is a mall connected to the hotel with a Duncan Donuts and a nice Starbucks in the lobby so you have a couple good choices for breakfast. The T is around the corner(or through the mall, which is nice late at night or if it is raining). There is a nice grocery store close by.The Duck Tour is right around the corner, and Newberry Street for shopping is is a short walk away. The staff was always very helpful with any of our questions. The room was a nice size with a small refrigerator, which was very helpful with a 6 year old(I bought her some milk and cereal for her breakfast and some yogurts for snacks). We had a great trip June 28, 2014
Rated 5 out of 5 by Best Hotel in Boston This hotel has everything you could possibly want or need. We stayed 5 nights and it was absolutely perfect. The Director of Front Office Operations, Alex, assisted with pre-stay details of our reservation. Mr. Lee, Front Desk Supervisor, checked us in. Both gentlemen were extremely helpful, polite and personable. The room was very clean and spacious. We had a fabulous view of both the Charles River and Fenway park. There were always plenty of taxis waiting outside the hotel if we needed to go somewhere outside of walking distance. The Sheraton is within walking distance to Fenway park, tons of shopping and amazing restaurants. It also has a fantastic restaurant inside the hotel. We had dinner in the bar one night and room service for breakfast on the day we left. Everything was hot, quick and delicious. I’ll definitely be back. June 1, 2012
Rated 5 out of 5 by My room mate had only one bad experience. Though I had no problems with my stay at the Sheraton, my room mate said of an annoying experience at this stay. (I'm a bit perplexed on why my roommate and I had, kind of, a different experience......A cab picked ME up at the front of the hotel, but my room mate complained to me that he almost missed his pick up, because he HAD TO be picked up at the side of the Sheraton hotel. He said, otherwise, he had a good experience........I LIKE THE SHERATON HOTEL THAT GIVES ME THE OPTION TO USE THE HOTEL COMPUTER! :-) July 7, 2014
Rated 1 out of 5 by this hotel staff was not helpful I had an employee rate when I got there the front desk told me " I saw your rate but there is no confirmation of my reservation I called the person, he called and give the them the confirmation the say no he has to have a letter from his boss before they could accept it. it was $94/night and they decide to charge me $239.20/night they don't give point on my spg it was my wedding day I say ok whatever it was very disappointed that day January 8, 2013
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