Rated 5 out of 5 by deerisle Beautiful Property
I had a wonderful stay at this property. I was attending a conference at this hotel, and the front desk staff kindly arranged for a Platinum upgrade. The room was wonderful and clean. The service in the club lounge was excellent, and the food was on par to slightly better than other club lounges in major cities. I was very pleased with the service throughout the hotel. The location was also very nice. I was visiting in January, so I didn't get to explore too much of the city due to the weather, but the hotel appeared to be near lots of activities. There are also lots of restaurants and shops within walking distance.
I would definitely return to this property and bring my family if we took a trip to this part of the west coast.
February 18, 2013
Rated 1 out of 5 by Pozzy Green doesnt mean not making beds!
I had a wake up set for 4:45am the first day. I never received the wake up call. We left for the day at 9:00 to return about 2pm and the room was not made. We came back at 6pm and the room was still not made so we called front desk and they sent some one up to make up the room. Their idea of making the room up was making the bed. We used the coffee maker in the morning it wasn't emptied the sugars or creams weren't replaced. The bathroom wasn't cleaned.
November 12, 2014
Rated 4 out of 5 by Holyloktar Great hotel; room keys need help
This hotel is in the city center of Seattle and a perfect location to get to anywhere. The Sound Tranzit station is just a block away where you can take the train to the airport, the stadiums and anywhere in between. It is within walking distance to Pike's Market which is always a fun place to walk. It's also within walking distance (a few blocks) to the Underground tour which is quite interesting.
I stayed at the hotel for three nights and unfortunately had to have my card re-keyed every single night. It's quite frustrating to get back to the hotel expecting to crash after a long day of work and have to go back down to the front desk to have the card re-keyed. I can sort of understand one night, but two in a row? Something needs to be fixed.
July 5, 2012
Rated 4 out of 5 by KRE123 Only one issue...but a big one in my book
I came down the elevator and someone had spilled an entire glass of red wine in the elevator - all over the floor and running down the inside of the door - note I was in a walking boot with a bad foot and had almost slipped getting in to the elevator. I alerted staff immediately. Two hours later I came down and happened to get the same elevator and the mess was still there - when I again noted this to staff I was told there was a "cleaning schedule" so it would be taken care of when the schedule for that elevator came up.
September 8, 2014
Rated 3 out of 5 by R2LOrcas Good Location Very Average
I have stayed at all Starwood hotels in the Seattle/Bellevue area and this was hands down our least favorite. It meets all the prerequisites but is uninteresting. I can't speak for all the rooms but ours was sparsely decorated (large room with no seating) small tv and nothing much more. It was loud and we didn't have hot water one morning. The lounge, bar, and daily grill all are OK. None exceeding but most meeting our needs. The location is very good for shopping and visiting the market etc. I would chose the Westin or W first. The Daily Grill is neat and the staff was friendly but seemed to be inexperienced and the food was well below our expectations. Both self-park and valet are terribly expensive, but that is someone to be expected downtown.
December 19, 2012
Rated 2 out of 5 by RLHSFO71 Do SPG. Elites matter anymore?
You always market a separate check in line to expedite check n and check out. The Seattle Sheraton elite check in position isnkt roped off and it's confusing for everyone. That said it eliminates a benefit that you're promising to platinum members like myself. Example: When I'm in a hurry to check out and there's a line 20 people deep I can't get checked out in timely manner and I don't want to cut the line because its not clear to the 20 odd people in line as to who can or cannot use the spg elite desk. This really needs to be improved.
August 3, 2013
Rated 3 out of 5 by twobittedtodeath Hotels likes to two bit you
It's bad enough that you have to pay $11/night for internet in your room, which you can get for free in the public spaces (ie even hallways), but they even cheaped out on the use of their own coupons. I took the green options (no housekeeping) for environmental reasons as well as the $5 coupon. Was told it would be redeemed for any food or stores in the hotel...so I decided to enjoy those chocolate bars in the hotel; turns out they were NOT allowed use for the $5 coupon. Guess they don't make any profit on those $4 chocolate bars...
October 11, 2012
Rated 5 out of 5 by BBTBuffet Bring back the buffet!
For the most part, our experience at the Seattle Sheraton was excellent. We were disappointed, however, that the Grill did not offer a buffet on Thanksgiving evening. Two members of our group were planning on a buffet like the one you offered last year. We hope you bring back the buffet in 2015!
November 29, 2014
Rated 5 out of 5 by Peter47 Location , service and value
The tail end of a wonderful 45 wedding anniversary trip to the U.S. from Australia for my wife and I.
Everything seamless . Sheraton still is our home away from home.
Really enjoyed the Halloween themed breakfast in the club room. Our grandchildren loved the photos we sent them of the Witches fingers , ghost eggs , mummy sausages etc.
and -- we will always remember the Chihuly Glass garden . Simply breathtaking . Well done Seattle !
November 6, 2014
Rated 5 out of 5 by Bex123 Well worth the price
Our room was perfect! The bathroom sparkled and the bedding was crisp and clean. Our room was very quiet, with a great view of the city. The valet parking was prompt and courteous. We were even given a couple boxes of chocolates when our car was delivered.
December 1, 2014
Rated 4 out of 5 by Disapponted Disappointed
We stay here every Christmas (and sometimes in between). We always stay in the club level and pay extra points. This time, the reservation was not correct (we were not in the club level) but the staff gave us access for $15. The new tower we found to be very noisy: slamming doors, road noise (11th floor), etc. It is a very central location, which is why we always stay here. Just a bit disappointed with the hassle this time. We also have never found there to be any benefit in the Gold membership with Starwood as far as upgrades.
November 30, 2011
Rated 1 out of 5 by havebusinesswilltravel The worst customer service received at a sheraton to date.
First of all, I have stayed here before, I have given this hotel a good review in the past, and obviously every stay can be different. Unfortunately this stay was, and currently is not up to par. The whole reason for this negative review is customer service. My wife checked us into the hotel as I had to stay late at our office. I will say it’s my fault I did not put her on the reservation so she had a hard time checking in. Once checked in she was "upgraded" to a room that did not appear to have been cleaned. At this point she did not want to deal with the hotel because of her ordeal checking in so I called in from the office. The person on the phone was quite rude to me and in a very glib tone tells me "well sir, she is more than welcome to go down to the front desk at any time to change rooms" Okay, I say well can you move her to a club floor lounge as we are platinum members. He says there is room, so my wife goes downstairs and she is moved not to the club floor but to another lower level room in the other towers, she is not excited but at least it is clean. I called in to speak with the manager about all this and am told she is busy, Okay so I leave a message. I am not even given the courtesy of a return call to my message. Frankly I am floored. My wife likened it to feeling like she "booked on priceline" and was given the second class citizen treatment. There are several 4 star hotels in downtown Seattle that are cheaper; we book at SPG properties for our platinum status, and the service that comes along with an SPG property. The ball was dropped, and dropped miserably on this stay. Again, this is not a comment on the hotel as a whole, it’s a comment on how we were treated this stay. Maybe it didn’t help that we stayed at a St. Regis the night before, but should not all SPG properties aspire to have that level of customer service?
April 16, 2012
Rated 5 out of 5 by Flub One Exception
We loved this hotel, it's location is perfect the condition of the hotel and upgraded rooms are great. We reserved a deluxe room and were fortunate to be given a corner room which we really enjoyed the extra views of the city...thank you.
We had one slip and that was we had our do not disturb sign on until after we got back from breakfast at 11am and the staff didn't come back to clean after we removed the sign so we had no clean towels,glasses etc. We called down and only got towels delivered no other cleaning service.
June 11, 2013
Rated 1 out of 5 by disappointedtraveler1 Service Needs Significant Improvement
During our four night stay in Seattle my fiancé and I had continuous service issues with every aspect of the hotel. Restaurant service was unsatisfactory and problem resolution impolite. After the first night we attempted to switch hotels but could not do so due to a pre-paid reservation. We are both Starwood Gold and would expect more from a hotel at this category. I have a block of 40 rooms booked at the Sheraton for my wedding in August and as a result of this I am considering moving the block to a new hotel.
March 4, 2014
Rated 2 out of 5 by FrequentBusinessTraveler Poor SPG Recognition and Service
Check-in is disorganized. I've stayed at this property close to a dozen times in the past year. There is a check-in line for SPG gold/platinum members that is significantly slower than the regular check-in line. On 2 occassions now, I've had to wait an excess of 20 minutes to check-in which is completely unacceptable for any hotel. Didn't get upgraded to a club room despite the fact that the person before me was asked to pay to upgrade to a club room and decline meaning there was at least 1 club room available.
July 7, 2013
Rated 5 out of 5 by sereneab Great hotel for enjoying a weekend in Seattle
This hotel was in a great location for a weekend trip to Seattle. We were visiting the city to go to a Seahawks game. Very close to the train station and shopping and restaurants. The room was well designed, a nice size and the bed and furnishings were all comfortable. The lobby was very welcoming, and although we didn't spend time in the lobby they've made a nice effort to make it inviting. It also has a nice restaurant, good lounge and room service. I'd stay at this hotel again and recommend it to friends.
November 5, 2013
Rated 4 out of 5 by GWT1954 Seattle Sheraton
This Sheraton is not the fanciest I've stayed in but it has all the other amenities. Great location, close walking distance to bars, restaurants, shopping, light rail stop from airport, etc.
But what sets it apart is the great staff that works here. Very knowledge and always with a smile, willing to help in any way they can.
About the only bad thing to say is if you drive a car, you can only valet it at the hotel. Otherwise there are other parking garages close by that you can park at for a cheaper price.
January 22, 2014
Rated 4 out of 5 by KIDZRNSeattle Weekend get away
My daughter and I come this same weekend every year. She attends a convention nearby and I enjoy the hotel and the city. Staff are very friendly. We stayed on the club floor and the lounge with cont. breakfast and yummy evening snacks with hot dishes like chicken in puff pastry made it worth the little extra. I had a small problem Friday and Rose, the evening manager, was wonderful and took care of it right away! I love the wonderful beds and the toiletries have a incredible fragrance. Be back next year!!
April 2, 2013
Rated 4 out of 5 by jeff great location, great service.
The location of this hotel is great. Only a few blocks from pikes market and the monorail. Upon my arrival, I was greeted by the desk clerck and acknowledged as a starwood member. I asked if the had a suite available and she upgraded me to a fabulous suite. The room was nicely decorated and so were the bathrooms. The lobby was open but the lounging area was somewhat hidden, but nice none the less. The club lounge was large and comfortable, with the best evening food selection I have seen from a Sheraton.
August 8, 2012
Rated 1 out of 5 by Joooohhhnnnn Poor
I often stay at Starwood locations - lines were not properly marked and i waited 30 minutes in a SPG line get to the front and they wouldn't help me and send me to the back of the regular line to wait another 25 minutes. get to the front and have to wait over 4 hours to check in to my room. Get back that night and room services takes over two hours to be delivered. If you know it's a busy weekend ramp up your stay to properly accommodate guests spending close to $400 a night for a room. Poor management.
September 17, 2013
Rated 5 out of 5 by YYCFLIP Awesome stay!
The check in was a breeze and the pet waiver was ready for me to sign as I have requested when I made my booking.
I booked two rooms and both were very comfortable and clean.
Heidi made the check out process very quick and easy. I had a slight complaint about my bill for one of the rooms and Heidi dealt with it in a very professional manner.
This was my 4th stay in this property and will keep coming back because of the genuine and caring attitude of the staff and they treated my pet like family.
July 9, 2012
Rated 5 out of 5 by DrPhil2 Great Hotel, Great Location
The hotel is very attractive and convenient for in-house conferences. Staff were very courteous and attentive. I ate in the restaurant only once but the food was very good. The hotel is surrounded by a variety of eateries ranging from fast food to pubs to fine dining, movie theaters and shopping and is only a 10-minute walk from the Pike Place Market. The airport is a 45-minute ride, but there are several options (cab for ~$45+tip, airport shuttles for ~$18, or Light Rail direct route for $3).
February 17, 2014
Rated 5 out of 5 by CruiseCritic Outstanding Customer Service
With being a travel agent I travel quite often and stay at a variety of hotels. The Sheraton Seattle Hotel is an outstanding establishment with superior customer service beginning with the doorman, who was very eager to assist us, all the way to the front desk personnel who paid close attention to our conversation and offered suggestions when appropriate.. All of the hotel staff were outstanding and very customer oriented. I highly recommend staying here and I too will be a repeat customer.
September 12, 2013
Rated 5 out of 5 by Lynne46 Welcoming room
Great weekend getaway for shopping, exploring the city, lots of great resturants, etc., all within walking distance. Was nice to come back after a busy fun day to our nice room with a view of the busy city below. Cannot wait to visit again!
November 17, 2014
Rated 5 out of 5 by Granny64 Wonderful Service in a Comfortable Environment
My granddaughter and I stayed at the Sheraton and were very comfortable. The service was friendly and efficient. I was very impressed.
November 23, 2014
Rated 5 out of 5 by irritated Treated like a second class citizen
unlike other SPG Hotels the Sheraton did not allow access to the hospitality lounge because I do not belong to the " Sheraton club" . That eliminated the possibility of a quiet area to socialize with friends. I felt less than welcome.
October 30, 2011
Rated 3 out of 5 by Sam69 Rooms Need Renovations
Staff were friendly. Didn't like the room. Rooms were renovated, but looked worn. Very little hot water in the shower. Water was just warm. Biggest complaint was the valet parking. We could not call ahead to have the valet bring the car out. We had to wait close to 25 minutes outside in the cold for the valet to get our car out. Finally, we wished SPG had told us about the Macy's Christmas parade. We had to drive 30 minutes around Seattle to get to the hotel even with a GPS.
November 29, 2011
Rated 5 out of 5 by Santosh Very Good!
We come to Seattle several times a year and always stay at this hotel. It is very clean and comfortable. It is located in central downtown, so everything is just at your doorstep.
It has the best pool and gym facilities of any hotel i've ever stayed at.
The one negative on this trip was the room was not very well cleaned when we checked in - there was play-doh in the safe, fruit and plastic cups under a table - kinda gross!
Other than that, we had another great stay here.
May 9, 2012
Rated 5 out of 5 by Joe48 Memories of past pleasure revived
This is the second time we've stayed here and our initial impressions were reinforced. We remembered the Chihuly glass displays in the lobby, and enjoyed them again. We liked the size and comfort of the king bed, and we were happy to find our memories were accurate. We were helped by the concierge (Lucie) to get a reservation to a favorite restaurant. Yet we also much enjoyed the food at the Daily Grill too. To top it off, the shower in our bathroom was terrific too.
May 30, 2013
Rated 5 out of 5 by santri1969 Large business traveller friendly hotel
Good location, large property suited to the business traveller - little run down and needs renovation.
November 17, 2014