Rated 2 out of 5 by Hall2013 Manager never contacted us
The room felt dirty and old. The carpet and walls had stains. We received poor housekeeping (e.g. no soap, shampoo, conditioner replaced for a 4 day stay). No free wifi. No acknowledgement of being an SPG. We requested that the management contact us while we were staying there and never received any call even now a week later. Front desk staff were nice, but otherwise a negative experience.
July 29, 2013
Rated 3 out of 5 by Karen39 I was told that sheratons are no longer giving free upgrades for gold status even when a room is available.
I was told that the Sheraton hotel chain will no longer be giving free upgrades for spg gold members. Sheraton will only upgrade platinum spg members. I was not upgraded and when I got my bill the hotel was trying to charge me for an upgrade when we were not upgraded. I was upset that hotels within the sherton chain are no longer giving gold members free upgrades when rooms are available.
December 30, 2011
Rated 4 out of 5 by Jake Mostly good and certainly comfortable
Staff was a little overwhelmed - though there were alot of soccer people there so they had their hands full. Perhaps some additional staff on when you know you're going to have a high volume/high maintenance occupancy such as a soccer tournament. Those people take up more time and need more attention than businesspeople. Still they tried hard and made us comfortable.
February 29, 2012
Rated 4 out of 5 by and1 very nice hotel, good location, great club facilities
Stayed in the club level and were delighted by the breakfast, evening supper and service provided there. The rooms were very comfortable, location excellent, the general feeling of being in a hospitable hotel environment.
the only minor negative was upkeep of fitness center equipment, one or two not working properly, equipment TV connections not working.
April 19, 2012
Rated 5 out of 5 by VictoriaF Two nights great overall
Dispite many tiny needs (forgot razor, TV accidentally unplugged, arriving very late) the staff was endlessly patient and fast with fixes. Young front desk folks, very busy at times, always helpful with speed. Lots of well-behaved quiet dogs! I don't anticipate need to return but if I do, wouldn't hesitate for a second to stay here with my dog. Thanks!
February 24, 2013
Rated 5 out of 5 by JudyVW56 Wonderful hotel
This is an outstanding hotel. All of the staff were very friendly and service-oriented. I felt valued and appreciated. I would definately stay there again. It is an older building, but lots of updates and very nice rooms and services. I would have liked to have a small refrigerator in the room--but that's just me! Staff were all so helpful and nice.
July 23, 2013
Rated 5 out of 5 by hfiers Excellence
This is one of the best hotels we have stayed at. We did not expect this to be so as we traveled from Phoenix to Detroit. Large room, all amenities, location off highway, excellent staff, great price. On our return trip, we returnedfor an extended stay due to a winter storm. Everyone was very accommodating to us.
November 26, 2013
Rated 1 out of 5 by alkj The staff essentially forgot we were there
Prior to check in called prior to check in and requested extra pillows. on check in we were told they were in the room. They were not. Had a major plumbing issue when the toilet and and tub backed up into and overflowed through the sink contaminating our toiletries as it flowed over onto the floor. Maintenance was great, showing concern that the part was going to have to be ordered. I had to request another room then was asked for out original room key before we even got the new room key. No one from Sheraton ever got back with us that day or the next. We did not even get the wake up call we asked for. We felt as though they wanted us to disappear. .Poor service at the grill for breakfast. Had to go back to the kitchen both mornings to get someone to seat us. when we finally went to the front desk on Sunday morning the response was "not again". We were not alone in that problem. It was a theme with all the diners in the grill. Food was great once we got it.
May 6, 2013
Rated 2 out of 5 by BoilerSal Restaurant Issues
Understaffed and the quality was horrible. We finally decided to go to the buffet since no server acknowledged us for 15 minutes. The pancakes were rubbery and one couldn't even cut them with a knife. It took over 30 minutes to get a glass of water after repeatedly asking for a glass. Glass was brought and it was dirty!
May 13, 2013
Rated 5 out of 5 by MsH40 Wifi Connection
My hotel stay with Sheraton was a good one, the only down side to the hotel would be the limited availability of WiFi in the hotel rooms. You are able to connect in the lobby and meeting rooms however, to use it in the rooms you are required to pay or connect to your At&t service if you have it.
November 8, 2013
Rated 2 out of 5 by Margie22 Airconditioning isn't working
We have always stay at the Sheraton Uptown and have never had a bad experience but this last trip our airconditioner wasn't working properly, and we asked to change rooms and they didn't they just kept saying they sent someone in to fix it. Not! They didn't even comp us for anything to help with our stay..
June 12, 2013
Rated 2 out of 5 by TNCInd regret staying here
We booked a "King Size room with a view of the city" and got two double beds and no view. When we inquired about the error we were told they were booked and could not change our room. No refridgerator. The bathroom door did not close without jamming. There was a horrible smell in the room out entire stay.
October 17, 2012
Rated 3 out of 5 by Boo189 Smoke and Mirrors
Choose this hotel after searching the internet and looking at photos and reading reviews, and it was a great location. I was so dissappointed. We had booked a king room on the concierge level and the only one they had left was a handicapped room. They didn't offer a king room on another level with concierge axcess - that would have solved the problem in the beginning. The next afternoon we moved into another king on a lower level with axcess. This was a hassle for everyone involved and we spent an uncomfortable night in a handicapped room. There were no bathrobes available as advertised. Also disliked the bedcover. They use a sheet over a decke and in the course of sleep, that top sheet falls away and you are touching bedding that countless others have touched. YUCK! They need to put a cover on that decke. I don't recommend this hotel and will look to another chain for future travel. If you do choose this hotel, pay the extra $ for the concierge level. The breakfast was wonderful both days.
April 4, 2013
Rated 5 out of 5 by Chuck Albuquerque Uptown
The hotel was nice and clean. the location is great also. Located next to a mall and a very large shopping center with many restaurants and specialty shops. Located next to a Trader Joe's (wine), Wine shop with cigars, and a very nice Target. Restaurant choices were great, at all price levels.
May 6, 2013
Rated 2 out of 5 by Coke7193 Junior suite
Right away we were disappointed. We were supposed to get a room with a view of the city. Instead the view was a roof of a/c units. Then housekeeping didn't want to empty the trash. Then checkout is at noon and housekeeping came in at 9:00 am and said they needed to clean. Was not happy.
April 17, 2013
Rated 5 out of 5 by Hernandez20 Excellent Customer Service
Uptown Sheraton hosted an orientation for the company I work for. The food and amenities were awesome and the staff was attentive and gave the best customer service ever. Special mention to Emily for making the orientation a success. Great job uptown Sheraton you guys are awesome
September 8, 2013
Rated 2 out of 5 by KAG1 This hotel was disappointing.
I was disappointed. I stay in star wood properties all the time. This hotel did not live up to the star wood brand. I could not recommend. The staff was poliet, but several incidents occurred and when I brought it to their attention, no one took action.
October 7, 2013
Rated 5 out of 5 by TLC2013 This hotel was very comfortable.
After driving for 20 hours my husband and I decided to stop and find a hotel room. This hotel offered a great government rate and the staff were very friendly and helpful. Our room was comfortable, quiet, and very clean. I would definitely stay here again.
July 1, 2013
Rated 1 out of 5 by goldengrammy Not this one
dried blood on pillow, broken metal doorstop on floor that I stepped on, called before booking room about ballon festival and was told to go to site and book and information, cost much more that if I had booked thru you.
October 16, 2012
Rated 4 out of 5 by BookLover Room Service needs work, but otherwise great place to stay
The hotel was delightful. Food delicious. Only problem was Room Service lost meal once, and entire order once (they gave me second meal free, so that was ok, but I was starved by the time I got the food 2.5 hours after placing order). The 37" TV in room would have been great if it hadn't constantly froze and pixilated: also, number of channels extremely limited. Otherwise, All staff wonderful, in Lounge, Starbucks cafe, front desk, Reservations, restaurant, etc. Very happy with room, Club Lounge, housekeeping (except for their yelling in Mexican down the hallways early in the morning -- Dios mio!!), bellmen, room service delivery, restaurant wait-staff, etc. All wonderful. Will definitely be staying there again.
April 15, 2014
Rated 5 out of 5 by Stlfaninca Always meets our expectations
We are originally from the Midwest and travel back there often and Albuquerque is exactly halfway between the Midwet and our home in California. This is always where we stop. It doesn't get any better.
August 9, 2013
Rated 5 out of 5 by Bunny Great nights sleep!
The beds at the Sheraton Albuquerque Uptown are extremely comfortable. It is a great place to stay! The rooms are large and the staff is friendly and very helpful.
We highly recommend this hotel!
January 24, 2013
Rated 5 out of 5 by dfjtaos Beauiful and modern!
We stayed at this hotel years ago...love the upgrades! Rooms are beautiful and comfy, staff is very nice and attentive. Very accomodating for our requests. Food is fabulous!
January 29, 2013
Rated 5 out of 5 by Minilini Wonderful time in Albuquerque
Wonderful hotel right under the Sandia mountains. Great staff, great room. Very convenient to all visitor sites. Food was good, too.
October 25, 2013
Rated 5 out of 5 by MiMiAR The hotel staff were great.
The hotel staff went out of their way to be very accommodating to all of our needs. From special requests to extra items. The shuttle service was great.
July 15, 2013
Rated 5 out of 5 by CJ64 MORE THAN EXPECTED
HADN'T STAYED SINCE RENOVATIONS. WHAT A GREAT SURPRISE. ROOM WAS LARGE, CLEAN, AND COMFORTABLE. 14 YR OLD GRANDDAUGHTER WAS WITH ME AND SHE LOVED IT.
January 27, 2013
Rated 5 out of 5 by JAM78 IR-4 Meeting
Stayed here during the IR-4 conference. The service, food, people were great and the stay was excellent. Well managed hotel.
September 20, 2013
Rated 5 out of 5 by Manju Excellent Service
We enjoyed our stay and the facility is excellent. Especially appreciated the service of the Assistant Director of Guest Services.
March 31, 2012
Rated 5 out of 5 by Earl59 Great Service
It had snowed over night during our stay and the staff went out into the parking lot and cleaned off the cars. That is service.
February 22, 2013
Rated 5 out of 5 by Boots49 Loved the place
Wonderful hotel. Staff helpful and room was perfect.
It was nice to have a Starbuck in the hotel too.
September 29, 2013