Rated 5 out of 5 by Pmck Great stay
It was our first stay at this hotel. They were great. We had wonderful rooms with DC view, great breakfast buffet and shuttle to metro or restaurant at the metro line. The staff was wonderful. Gave us a better rate on parking. I recommend you use the sign for not changing towels and making bed. They give you $5.00 for each stay. We used it n breakfast. Get the shuttle early for metro otherwise you have to stand but still okay.
September 28, 2012
Rated 4 out of 5 by Ronnie Not a good deal after all
I got a good rate on our 2-day hotel stay however when you factor in the cost for internet access and daily parking isn't wasn't a good deal after all. The hotel is very nice and the staff members were great. We wouldn't stay there again because of the cost for parking. The location and view of Washington, DC is fabulous! This is such a nice hotel and for the two days we stayed there was never a concierge on duty.
November 30, 2011
Rated 3 out of 5 by RAW22 NYE stay
While booking, agent suggested Club leve; indicated additional amenities included. Upon checkin we were disappointed that Club level wasn't available & had been closed for Dec for repairs. Also, hotel restaurant was very limited; meals were "one price" only which seemed like an effort to capture more money from NYE Promotional event, but turned into inconvenience for hungry guest; left w/ limited menu options.
January 3, 2013
Rated 2 out of 5 by schooltrip school trip
I checked in again with a school trip. My lamp and tv did not work. I did not receive my requested wake up call and luckily woke up on my own but was late to meet my group. a large percentage of the 200 room keys did not work. My room key stopped working again and had to be rekeyed again. The shuttle driver brought 14 adults to a taxi stand because the four requested taxis never showed up.
The driver left us on a street corner at 6AM where there was one taxi with not enough room for all and quickly drove away leaving us stranded not knowing where we were on a dark deserted street. In the morning the staff would not give out to go cups for the coffee and if they did would not give lids leaving us on a bus with cup of hot coffee with no lid. I just thought that the staff could care less about our guests. I think that I would avoid sheraton from now on since the service was so bad
October 11, 2012
Rated 3 out of 5 by kyshel Mgmt fixed some issues
We had some issues with the shuttle service (to Harris Teeter and return). Ast mgr Claire made an effort to correct the matter after the fact. We appreciated her actions and left a thank you note. We encountered another shuttle mishap the next day but chose not to mention it. We'd probably return to this hotel for a few short stays. Location is convenient to airport but nothing very close by w/out shuttle (which is dubious at best).
Bar service was exceptional--albeit all bar prices were insane--food and beverage. If we didn't have vouchers, we would not have spent any time there. Wine prices are way way too high per glass.
Room service charges were also excessive--$6.95 for room service + $2.95 delivery? THEN TAX was added. THEN a tip was expected? Since is an overpriced bottle of red wine ($33) billed at nearly $50? It is here...
Pool was closed as well as gym--no notice when we booked.
September 20, 2012
Rated 5 out of 5 by Carol46 Restaurant
The manager of the restaurant for morning breakfast was vry kind and accommodating there were 2 waitresses that were very kind also, my husband was diassapointed that grits were not at the breakfast buffet and I believe the waitress was Yolanda , ordered them special for him
We also appreciate that our little dog can stay here. Accomodations are very nice. Thank you for a wonderful stay
December 27, 2012
Rated 1 out of 5 stinking rooms
though I made my reservations two months in advance I was cramped up in the annex and not the main hotel. The room had a peculiar stink and a big wet spot. At my complain the room was changed and this next room also had weird smell. The annex floor i was on had no access to elevator. It was a big inconvenience going back and forth to main hotel where the event was, with young kids
October 15, 2012
Rated 1 out of 5 by neenaw Worst hotel I ever stayed in
This was the worst experience I've ever had at a hotel. The carpets were so stained I could have played dot-to-dot on them, the shower curtain was stained (had to leave notes to housekeeping to change it TWO days in a row until it was finally done#, towels were poor quality, no frig or microwave #got my fridge for free because there were so many issues with my room#, hotel restaurant had extremely poor quality of food and outrageous pricing, at $244 per night #DISCOUNTED rate# they could at least provide complimentary breakfast, but do not. The Starbucks in the lobby ran out of coffee!!! On the last day of the conference we were told there wouldn't be tea or coffee available for us, but we could purchase it from the Starbucks. DID I MENTION THAT THE STARBUCK'S RAN OUT OF COFFEE!!! Terrible location; nothing within walking distance #not that you would want to walk around in this neighborhood even during the day). I was basically forced to stay here because I was traveling for work. I've already recommended to the planning committee this venue be deleted from the list of possibilities for next year's conference.
June 12, 2014
Rated 5 out of 5 by Missumo Very Nice Hotel.
Found the hotel to be close to all the DC attractions
September 19, 2014
Rated 3 out of 5 by USMC1 Needs improvement
Requested room on club floor with a view of DC 8 months in advance. Upon arrival had room with view of road construction. Woke up by jackhammer every morning at 6:30 AM No other rooms available. Others who made reservations later had view of downtown DC. Pool was closed for renovations along with fitness center. Fitness center was moved to a small room.
September 5, 2012
Rated 2 out of 5 by jack511 Customer Service is miserable
No one there ever answers the phone. Awful Service.
September 19, 2014
Rated 3 out of 5 by Lewis58 LINENS/ SLEEPING/PARKING
We had to call for (wash clothes) towels there were none in the bathroom, but they were delivered very shortly.
The room was great but the bed pillows were needed to be replaced, made sleeping very difficult, when we found out the hour was late was unsure if new ones could be provided.
There was a neighbor who ran in and out their room until 4:00am closing the door very hard each time, so our rest was broken.
Parking prices were to expensive for the weekend.
September 8, 2014
Rated 2 out of 5 by rickinsept not business traveler friendly
if you drive to this hotel, it may be ok. Shuttle ran over forty five minutes to an hour late on Friday Sept.27,2012.
When mentioned to Mr. Lee one of the supervising mgr. fool of excuses and I had to be the one to suggest to speak with drivers.
My room was dusty and first floor restaurant cafeteira not very clean and slow service
September 28, 2012
Rated 1 out of 5 by Travist77 Nothing but Problems!
Where to start.
- Didn't have the king room I reserved
- Moved me to another room
- Couldn't charge anything to my room as they had a different person listed in my room
- Was told parking was $6 when actually it was $22.50
- My shower filled up to my calves during a 20 min shower which is disgusting! It wouldn't drain!
July 27, 2012
Rated 5 out of 5 by 15underpar Outstanding customer service
This was not our first stay at the Pentagon City Sheraton and it will NOT be our last. The staff was really attentive to our needs. A special shout out goes to Sevena! She was a joy to interact with. She made us feel really welcome. You can tell she loves her job. Job well done Sevena (I hope I spelled your name correctly).
December 9, 2013
Rated 5 out of 5 by RIRichard My Favorite Washington, DC Hotel
Another great stay at the Sheraton Pentagon City Hotel. Staff greeted me by name and took care of my every need. They always treat me as a regular guest and upgraded me to a suite with a gorgeous Capitol view. Food and service in the club lounge are the best in ten years of staying here. I'll be back.
October 29, 2012
Rated 5 out of 5 by Georgiasdad great services
from the pickup at the airport, I was very pleased with the staff and the services I received. The shuttles to the Metro were super convenient, great views out of my room window, and a surprisingly quiet night of sleep were all very welcomed. Will stay again when I bring the family for sightseeing
October 27, 2012
Rated 4 out of 5 by CaptSR Excellent SPG recognition
Hotel is old, but nicely maintained. Recognized me by name and status immediately and provided drink/appetizer and breakfast vouchers since lounge was closed.
Hien the bartender wasn't helpful or friendly and most at the bar were not very happy with his lack of service.
December 31, 2012
Rated 3 out of 5 by Drew56 24 Hour Gym above Club Floor Rooms??
This was a total disappointment to be woken at 5-5:30 both mornings.. I am from Chicago so really 4-4:30 for me! By people in the gym running on treadmills and dropping weights on the floor right above my head! Not the best design for a building nor a reward for loyalty!
November 24, 2012
Rated 2 out of 5 by Mhef Adequate
Hotel has a great location but thats about it. Bed and pillows were terrible, way too much noise since I had a street level room and they nickel and dime you for everything. Room was clean but that's an absolute minimum. For what they charge I flat out expect more.
September 21, 2012
Rated 5 out of 5 by SpringBreak2012 Business Visit
Hotels in DC were booked and this was good alternative for midway between airport and DC. Airport shuttle was very convenient. Too bad pool, spa and fitness were under construction, but didn't have any free time to enjoy temporary workout room (which seemed OK).
September 24, 2012
Rated 2 out of 5 by Wilson0128 Hotel was HORRIBLE
I stayed in this hotel for an event. Yes, I am a preferred guest but it wasn't recognized. Didn't stay on that floor. Also my toilet wasn't working during my stay at all. Service was horrible......Don't stay here!!!! The food was pretty good (crab cakes).
November 29, 2012
Rated 3 out of 5 by London14 Not Told Pool Closed
The rooms and staff were very good. However, I was attending a conference for 4 days and I selected this hotel rather than the conference hotel (or any of the hotels nearby) because I wanted to use the pool each day. However, the pool was closed.
September 14, 2012
Rated 3 out of 5 by Pavisitor Recent Stay
I might recommend this hotel but with a caution. The front desk was very disorganized. I had to call twice to get my TV fixed. But special mention to employees Jason who helped me at guest services (no concierge) and Gregg, shuttle driver.
September 28, 2012
Rated 3 out of 5 by JJ15 Average Starwood Property
Bed was not the picture of comfort compared to other Starwood properties. Additionally, more and more hotels are allowing guests to plug in additional inputs (Apple TV, gaming systems) into the televisions. This hotel does not have that.
June 24, 2012
Rated 2 out of 5 by NotCustomerFocused Rude Front Desk and Dated Decor
During my checkin expereience Lamar was very rude and disrespectful to me and his fellow peer. Being a Plantium member I am entitlted to an upgrade including Club Level and Suites. Lamar intruded upon the conversation I was having with the gentleman checking me in and bluntly told me there were no suites available for my 3 night stay. The gentleman who was orginally checked me had confirmed there were suites available. Lamar explained to me that my only upgrade was a Club Level room which really has no difference than any other room. According to the spg app as a Platinum guest I am entitled to Club Level Access and a Suite. I think Lamar needs to understand first not to be rude and intrusive to his fellow teammates and secondly not to guest of the property. The hotel is also dated the rooms need to be upgraded to same level as other Sheratons. My stay in New Orleans and NYC was much better than this property. Also I ordered room service one night, in which I ordered a burger to be cooked medium and it came back well. The beef lacked flavor and substance.
January 23, 2013
Rated 1 out of 5 by Mackthe55 This hotel should have better customer service
1- we ask for coffee at night, we get next mornining,
2- Room service knoked at the door early because she want to clean
3 - No free internet they charge $12.50 for each devise
4- They charge $22.50 for car parking
February 24, 2013
Rated 1 out of 5 by Tom53 Don't stay here!
The pool was closed all 5 days of stay and we were not given another place to go. We were told the day before so there was no time to book somewhere else. Men working outside windows all day.
February 14, 2012
Rated 4 out of 5 by OldFriends2014 Outstanding Customer Service
I checked in early and was provided with a great room. The service at the front desk was outstanding! My room was clean and spacious with a great view of DC. The restaurant was dissapointing. The omelet cook was slow and somewhat inattentive, and her station was dirty. She used the same rag to clean up the omelet skillets that she used to wipe off her station...kind of gross! The buffet fruit selection was very good. Parking was a challenge due to blocked off spaces on the first level of the garage...didn't see why they were blocked off.
August 25, 2014
Rated 2 out of 5 by jes123 avoid this place
Room was not made up for 2 of the days of our stay..We requested linens which were not brought up so we had to go down to front desk to get it taken care of.Hotel restaurant has poor service
October 7, 2012