Rated 4 out of 5 by CodyandRiley Indebted to hotel staff / security
Very pleased with our one nite stay at this Sheraton NYC location. I am indebted to the hotel staff/security people (thanks Sal!) for finding and forwarding credit and other cards I happened to leave in our hotel room. The Sheraton people were on top of it and I received the credit/other cards via mail in a matter of days - thanks Sheraton! Dave
March 18, 2013
Rated 4 out of 5 by CSP29 Check-in
While the associates registering guests were polite, I never saw enough staff to keep the lines down. Wait time for rooms to be ready varied from 0 to 5 hours. Waiting to get into my room meant that I was not as prepared as I needed to be for meeting with the hotel staff about our convention. I stayed behind the power curve all week as a result.
August 4, 2012
Rated 4 out of 5 by Jeanette83 Great location
Very small room that was nicely decorated. The thermostat is controlled by movement, when you are in bed sleeping, the room temperature can get very uncomfortable.
The morning water pressure and temperature were unacceptable. I couldn't wash my hair. The water was tepid to cold.
I really liked the location of the hotel and the customer service.
May 3, 2013
Rated 5 out of 5 by Mike56 Great location, wonderful amenities
My family has stayed at this hotel several times. The breakfast buffet at the club level was perfect for us. It had great fruit and healthy food selections and the attendants were very friendly and efficient. The fitness facility was first class. Among the best! Our check-ins have always been handled quickly and without problem. We shall return
July 24, 2012
Rated 3 out of 5 by Floridays Some surprises
The lobby was unusually crowded daily. Took over 20 minutes to get an elevator to our room on check in day. Were given wrong times for the club room breakfast at check in. Club level was usually crowded and no seats were available. Location is exceptional but all the other issues make it less than desirable. We will be going back to the Westin.
December 10, 2012
Rated 3 out of 5 by Bruno1984 Well located hotel, poor spg recognition
This hotel is ideally situated in midtown manhattan. The rooms are very comfortable, but the toilets are quite small and not so easy to use. My spg gold status has not been recognized properly, and I could choose my free gift only upon request. Check-out formalities were long, the agent had issues in finding my e-mail address in my spg account.
December 2, 2012
Rated 5 out of 5 by MKAtlanta warm welcome after long absence
I came to NYC for a weekend after months away. The hotel management remembered me in-person from many frequent stays over past years. Less than an hour after checking-in, a bottle of wine, and a bowl of fruit were sent to my room along with a hand-written note from Kenny - the manager on-duty. Talk about warm hospitality from a big NYC hotel.
August 1, 2012
Rated 4 out of 5 by Carlo Great Location
When ever we travel to Manhattan, New York, we always stay at the Sheraton.
The hotel is very clean and the rooms are fantastic. There is easy access to the subway station on the corner and plenty of restaurants in the area. All of the points of interest (Times Square / Radio City Music Hall and other attractions are within walking distance.
December 19, 2012
Rated 4 out of 5 by Spock Good location, lives up to Sheraton Brand
Staff was prompt and helpful and recognized my gold status and gave me a nice room with as much a view as can be expected in NYC! Great location around midtown Manhattan.
Bed and room was clean and comfy. We did have a corporate reception event at the hotel and it was well catered. Didn't have time to experience the bar or coffee downstairs.
April 16, 2013
Rated 3 out of 5 by TChap12 Front Desk Staff Under Qualified
The front desk staff and management were unconcerned with efficiency and process. Their attitude was one of customer dismissal, and their demeanor was not welcoming. As an SPG flagship my expectation for the Sheraton NY Hotel and Towers would be one of customer service excellence not the substandard mediocrity their staff regularly provides.
July 30, 2012
Rated 4 out of 5 by LD222 Recent Stay
The hotel was very nice. Room was clean & tidy. Location was great. Short walking distnace from the heart of Times Sq. (5 min).
The staff are very friendly and knowledgeable. All you need to do is ask!
The bed was too hard (over firm) for my liking. However, since it's close to the office I was working with, I definately would staty again.
May 17, 2013
Rated 1 out of 5 by lsr510 This rooms has a great loacation
I was disapointed from arrival. Ad a 75 might Platinum I would expect more. I was on a room on the 9th floor with a view of a rood. I did not get the upgrades from my suite night awards as I was told the hotel was gull but spoke to a gentlemen on the 44th floor who was not even in the program and he was upgraded to a suite.
December 9, 2013
Rated 5 out of 5 by YALE Great Hotel for NY
I've travel to NY often and the Sheraton Towers NY is my home away from home. The hotel is conveniently located with the the metro right outside its door and all the activiites in the city.
The hotel staft, especially those woking at the Executive Lounge, are wonderful people. It's help to be a regular there as they know you and greet you.
May 26, 2012
Rated 5 out of 5 by Gretchen A Good Night's Sleep
I loved the room at the Sheraton Times Square because it was so condusive to a good night's sleep in the heart of NYC! The bed was oh so comfortable as were the bed linens and pillows. The room was quiet and the air conditioner was working properly and was very quiet.
I will return to this perfectly-located hotel on my next stay in NYC.
September 16, 2013
Rated 4 out of 5 by MaryAnn21 Excellent Location
The hotel's excellent location is within walking distance of many great attractions within Times Square. The subway stop directly on the corner of the hotel is very convenient. It takes you to Battery Pary, 911 Memorial, Herald Square, Yankee Stadium (just to name a few). This is my second stay at the Sheraton and I would stay there again.
June 7, 2013
Rated 5 out of 5 by gingy The amazing staff in club lounge
The staff in the club lounge was really nice and helpful when we arrived at the end of the breakfast, and they got us muffins, bagels, etc.., above and beyond what they had to do.
March 3, 2014
Rated 4 out of 5 by RRW1910 Fantastic front desk experience
We arrived before check-in time and Matthew F registered us, but couldn't give us the room yet. We set off for shopping and the theater and returned six hours later to a packed lobby. Matthew happened to see us and delivered us our room keys without further waiting in line. What a terrific customer experience.
December 31, 2013
Rated 5 out of 5 by LisaDWV Edwin at Preferred Guest Check-in gets A+
Edwin checked us in. He was professional and quick and very friendly.
March 18, 2014
Rated 4 out of 5 by Jason4400 My visit
Everything was great other than the fact that when I checked in at 9 pm they did not have the type of room I requested so they gave me a room with a fold down bed. I will say the bed was pretty good but not as good as a regular bed. A minor issue, I still slept well, and the rest of the room was very clean and had nice decor, just small.
March 17, 2013
Rated 4 out of 5 by chaneldy Guest check in
My check in was great. However, I added my sister's name to the room so she can pick up the key the following day. I gave her room # 3035 instead of 5035. The check in staff was mean to my sister when 3035 wasn't under my name. Then my sister asked her to look under Mandy Chan instead. I was surprise the staff would be mean to my sister.
June 26, 2012
Rated 5 out of 5 by al70 Great Stay!
This hotel is clean, comfortable, convenient and everyone at the hotel tried to accommodate us in every way. The parking is a relative bargain for 24 hours in Times Square NYC. Booking though SPG was an entirely different story because they have no idea of the capabilities/policies of this property. However, do not hesitate to stay here!
November 26, 2012
Rated 3 out of 5 by carolann63 Not quite up to standard
The best feature of this hotel was the bed. Magnificent! The bathroom was too small the shower only just good enough. Couldnt get wi fi. Wasnt luxurious enough for what they charged. Asked the staff on ticket sales for a map they made me queue at the concierge counter for half an hour when it would have taken them 1 minute to get me one!
January 6, 2013
Rated 4 out of 5 by RLBKNY courteous staff and very pleasant stay
I read the reviews and some of the negative comments surprise me since i have been an SPG members since 2002. I stayed at starwood/spg hotels and resorts and had no major problems. I checked in at the SPG desk in five minutes, rooms was clean, employees were courteous and helpful and plenty of security personnel visible to the guests.
September 8, 2013
Rated 5 out of 5 by Patty First time in NYC
We had 4 days to see it all and we did! Everyone at the hotel was wonderful. Though very busy and crowded, I waited for service less than 3 minutes everywhere - front desk, concierge, bell captain... EVERYTHING was great! We were also in the center of EVERYTHING! THANK YOU Sheraton NYTS for making this part of our trip smooth and easy!
May 7, 2013
Rated 2 out of 5 by Johann Disappointed
I and and have been a SPG Platinum member. I had two rooms for 5 days each. I was not upgraded in either room. I had to request bath robes and one they gave had a hole in it. Not what I would expect from this hotel. Went to the bar one evening, and that was a disaster. Poor choices, not very clean & the service was almost non-existent.
January 8, 2012
Rated 4 out of 5 by Jerry56 Sheraton NY
Stayed in the hotel before without issues. Check in was quick and easy, staff very competent and personable. Room was fine. Only problem was the shower/bath tub had black hairs in the corners that had to be rinsed out before my use. Not completely comfortable with the cleanliness in the bathroom, though everything else appeared clean.
May 3, 2013
Rated 5 out of 5 by Lisa Great location!
Wonderful and easy check-in! Great job from the valet and bellhop! Sundeep at the registration desk made us feel very welcome! Muhammad R. In the Club Lounge was always courteous and professional every morning! Definitely made our first trip to NYC an enjoyable experience. Would stay here again since this hotel is close to everything!
April 5, 2013
Rated 4 out of 5 by jason222 Mostly Good
In general we were very happy at this hotel. The room was fine, we had 4 to a room but only 2 coffee cups (paper) that were not replaced for 2 days. Biggest bug bear was the bar that was very popular but understaffed. It took ages to order a drink or food, staff were great though, just need more of them.
Overall very happy with hotel.
December 13, 2012
Rated 5 out of 5 by tkeith2467 sheraton NY, still keeping it together
hotel is just north of TS and very busy, but the staff was great and no long lines at check in. room was recently renovated with nice updated furnture. hallways were clean and showed little wear and tear.
February 24, 2014
Rated 5 out of 5 by Kibo Great Location
this hotel has a superb location at the crossroads from Central Park, the 5th avenue and the buoyant Times Square.
it has just been renovated so the rooms are great and offer great space.
the hotel has huge capacity but you don't really feel it.
the only disappointment was the continental breakfast served at the executive lounge.
August 26, 2013