Rated 4 out of 5 by Katie923 Most comfortable beds and pillows! Great stay!
We stayed here Friday until Sunday and had an absolutely amazing time. The room was large and clean with possibly the best bed I've ever slept in. The mall and lots of delicious restaurants were just steps away!
The only drawbacks for us was that two large family reunions were going on so the hotel was very crowded. The pool was also small and pretty chilly and we didn't get to use it due to how crowded it was. Other than that it was a nice stay and we will return.
July 8, 2013
Rated 2 out of 5 by djm1156 Needs Improvement
First time visit. Disappointing, waited almost 20 minutes to check in, asked for adjoining rooms to interview, 408 and 410 are not adjoining, front desk said nothing they can do, couch and chair padding was terrible, you could fall into ! Cleaning room people arrived at 6PM, I asked for them to come back in a little bit, they said they could not, asked for a drink at the bar, bartender, left, come back 15 minutes later, asked for my drink, left again. I did too !
August 3, 2012
Rated 2 out of 5 by Lj45 this was my 2nd worse experience with this Sheraton Galleria within the past year.
The intial room suite assigned I was in for all but 10 minutes the room was dingy dirty couchb& curtain sheers, ripped carpet upon entry for me to trip and wouldn't heat. I wastransferred to different suite. The next morning daylight revealed dirty comforter bed linen while exited shower I pulled hung linen towel that was dirty. There was a blown out vanity light the closet door was leaning against wall. The bathroom vent was filty and mold around lower walls.
February 24, 2013
Rated 5 out of 5 by DavidR My favorite
If you're a Platinum member, this is your hotel. You'll get every benefit.
Great breakfast, plenty to do within walking distance.
If you go to Atlanta for work and have a car, stay here. If you want to see the sights, stay elsewhere. I work, come back to my huge room with takeout food from one of the hundred nearby restaurants, couldn't be happier.
Staff is always great too, not always the case at a Sheraton. For what I need, this is an absolute 5-star.
January 9, 2013
Rated 2 out of 5 by kantaford Double charges, and dirty laundry
Check in was pleasant and smooth. But I found out when walking into my room, suite means you have your room split into smaller rooms - it speaks nothing to the quality of the accommodation. This hotel had the most annoying tv system I've ever seen, consistently switching from regular tv to the "pay us even more" menu options. I received WiFI, which was stated to be $X.xx per room per day. When receiving my bill I was charged for each device, which was NOT as it was advertised on the signup form accessed through the browser (which I only had to do once, not for both devices). Lastly, I noticed during my shower that there were dirty towels in my bathroom, that didn't belong to me. Ew. Upon checkout the clerk at the front desk obviously didn't care about my concerns, and I honestly don't think he even looked in my general direction.
May 14, 2012
Rated 3 out of 5 by Hardrock04Actual Atlanta Sheraton Galleria, September 2013
No frills property, reasonable prices and close to downtown if you are driving. Staff was friendly; they recognized my status at check in. This location was more than suitable for business travel. There is a mall across the street, 1000 feet (give or take) with numerous restaurants. The food at the hotel is pretty weak. I have stayed at this location 3 times in the past year. With that said, I would not consider this for either family or romantic travel.
March 1, 2014
Rated 5 out of 5 by Linda54 Very accomodating!!
Everything was great! I brought friends for a women's event and they were very impressed with our accomodations. I love that as an SPG member we get special treatment. And of course with being with ladies we liked having the mall at our back door!! I especially want to thank Tristen for being so helpful when I requested by phone a late checkout. That was wonderful!! I have nothing but good things to say. I would defininately stay there again if needed.
June 26, 2012
Rated 3 out of 5 by GaGirl99 Pricey
I was very disappointed to find out wifi is NOT complimentary. Sheets were not in the room for the pull out sofa bed. I had to call twice to get a top sheet and a fitted sheet. When the security guard came to bring the top sheet, he was rude. TV did not have some of the standard channels and parking was pricey considering the price of the room. Location was great for the Cobb Galleria, but service and amenities are not what was expected for the price.
March 13, 2013
Rated 5 out of 5 by JerseyChic07305 Weekend Getaway
This was a nice hotel for a quick stay for the weekend. It was walking distance to the Cumberland Mall. In addition to that there is a great deal of entertainment and dining facilities to include Cheescake Factory, P.F. Changs, Maggiano's, etc. The price for parking per day is $8.00 and the internet is $9.95 per day. The pool isnt that big but if youre trying to get a quick swim done it will work for you. The room was indeed comfortable and spacious.
November 7, 2012
Rated 1 out of 5 by Christy10 Will never stay here again
Upon check in and getting to our room, we learned that they were doing renovations, so there was constant drilling, to the point where we couldn't even watch TV or get rest after our drive there. I would think that if there are renovations going on, the hotel should at least notify you before your trip. When we asked about it, there was no offer to move us to another room, where it might not be as loud. Also, the bathroom had an area where the wallpaper was coming away from the wall and you could see mold collecting there. I also think it should be more clear, when making reservations, the amenities that you have to pay for. I have never stayed anywhere that charged extra for parking and did not offer free in-room Internet access. I think it is ridiculous that a hotel ranked as highly as the Sheraton, would charge for these basic things.
February 17, 2014
Rated 3 out of 5 by Marcina Almost always a great place to stay until
I travel quite a bit for business and have to come to Atlanta quite often, love to stay at thsi hotel, it's clean, close to everything, the rooms are perfect size, bed comfortable etc. I stayed last week and the staff was not as accomodating as they usually are, tried to check in at 2:45 and there were no rooms available the internet did not work in my room at all (5 days), door was broke couldn't, changed rooms, bill wrong, SPG points not added
September 5, 2013
Rated 3 out of 5 by Klktck Disappointed
We chose this location for a recent trip as we like the location & this was one of our favorite hotels in the past. However, the Galleria was below par on this visit. The revolving door at the front was broken, we had whole sections of wallpaper falling off the wall and both sets of shears on the windows were torn. This is not the level of quality we are accustomed to as Starwood owners. It looked like the room had been a site for a frat party.
December 19, 2011
Rated 5 out of 5 by KYgirlinGA Pleasantly Surprised
We stayed here for a night out and were so pleasantly surprised by how nice the hotel, room and staff were for the price that we are already planning on coming back for our next date night!! The rooms were more than comfortable and clean and the staff did everything they could to make our stay enjoyable! We travel a lot and have stayed in many hotels and would say this is one of the best places we have stayed and you can't beat the price!!
December 19, 2012
Rated 2 out of 5 by grayson58 bugs in the bed!!!!!!
Everything was great until we went to bed. I don't know if this hotel allows pets however, I awoke in the middle of the night itching like crazy. I had very small ticks about 10 attached to me and I think a lot of flea bites. As far as we could tell this was only in the bed. We moved to the pull out sofa bed and that was fine. As much as we love the Starwood brand we will never stay here again. Room number 1017 needs to be treated.
May 16, 2014
Rated 3 out of 5 by LJeff The best of times the worst of times. People vs. Gym.
The hotel is a typical Sheraton, however, it is on the tired side of these facilities.
The hotel personnel were top notch. Friendly, helpful, proactive. You couldn't ask for more from a much higher priced hotel.
The gym on the other hand is terrible. It is among the worst I've visited. It needs to be gutted and totoally refreshed. I stay in SPG properties for the gym facilities. I would not stay here again for that reason alone.
November 6, 2013
Rated 2 out of 5 by jay55 dissapointed
this was my second time staying at this hotel and this experience was terrible. The sink in the bathroom was clogged,the sliding door between the bedroom and bathroom did not work,so there was no privacy.the telephone in the bedroom did not work and i complained everyday but no one came to fix it.instead they gave us a free breakfast buffet on sunday.the parking lot is dark and isolated and there is no free wifi access in the room
June 27, 2012
Rated 2 out of 5 by James1010 Five star price at a one star hotel
Wow, now I know the meaning of second class citizen. I was stuck in the far corner of the unfinished building. The ceiling was unfinished and the hall way looked as if a construction crew had just left without cleaning up. The walls were stained, vents not clean and what appeared to be black heel marks along the wall way. There was no room service the first day of my stay and I had to call and request room service the second day.
November 27, 2012
Rated 2 out of 5 by Jen2004 Not what we expected
At check in the front desk employees were not equipped to handle the volume of patrons. Seemed confused about the 'Be Green' e-mail I had received a few days before about no room service. I booked 2 rooms together and we were separated by 4 floors. However that was easily fixed. We were the for the Metro Atlanta Fire Conference and this hotel was the only participating hotel of this function. The staff was very clueless about the event, shuttle services for the fire fighters and events that would be taking place at the hotel.
The room was also not what was expected. The carpet is falling apart with strings coming out. The outlets in the bathroom and worn out and should be replaced. I could not bet the blow dryer to stay in the outlet to dry my hair. The lights were difficult to work. All the lamps seem to be connected to a wall switch we could never find.
May 20, 2013
Rated 2 out of 5 by johnson1954 Improvement Needed
After having a bad experience with a Sheraton Hotel in Greensboro, NC, I decided to give it another try. Well this hotel was not much better. The key cards for the elevator and the parking garage did not work. They advertise getting extra points for not doing a thorough cleaning of the room, but when you call for towels, you need to do it a day in advance it takes them hours to bring towels. I was there for my sons graduation. They offered a shuttle to the convention center, however this was not well organized. You ask at the front desk for the shuttle, but other guest just come down and get on the shuttle and because you asked at the front desk, you get left standing. my stay was again a joke. I am not happy with Sheraton Hotels. I don't expect anyone to address my concerns since I am still waiting for someone to address them from my 8 day stay at the Sheraton in Greensboro, NC.
August 11, 2014
Rated 4 out of 5 by etcurtis Paid parking
I think it interesting that you charge for self parking and in-room internet for your paying guests, SPG or not.
I was in town for the Georgia Association of REALTORS convention at the Galleria and chose the Sheraton which advertized a covered bridge connecting the hotel to the Galleria. In fact, to reach the bridge you had to walk across a highway and an area between two pedestrian bridges that made up the rest of the way.
January 31, 2013
Rated 4 out of 5 by Melinda40 Business trip
My stay here was for business reasons and the location was excellent. It was within walking distant of great shopping and dining as well as the work facility for me. The only disappointment was in the wifi signal from my room was horrible. I could not get or keep a wifi signal for more than a minute. I have a on-line webinar that lasted 3 hours and I have to spend the bulk of it in the hotel lobby just to stay on-line.
October 10, 2013
Rated 4 out of 5 by Chancellor This hotel has a great staff
I really enjoyed my stay at your hotel over the past 3 days. The suite was spacious, I was very surprised. Your staff was excellent. They always seem to have a smile and a friendly hello. The bed was comfortable and great pillows but the pull-out sofa bed was just the worst! That is my only negative comment I have about our stay. So convenient to all of our meetings. Food and shopping choices were excellent. Thanks.
February 5, 2014
Rated 3 out of 5 by jim4529 nothing works quite like it should
nice place, but not quite as advertised. we were supposed to have a suite with a sitting area and a separate sleeping area, but instead got a bed on one side and another bed on the other side. not a huge deal, but that's not what our reservaion confirmation told us we had booked. the toilet kept running the first night, so I had to fix the tank myself to get it to quit. Finally, we were offered "free in-room internet" as a Gold memeber, but ti wouldn't connect. I called tech support ( no one in the hotel was able to help) and after working on it for about 15 minutes to no avai, they said they would call me back. They never did, and I never did get the wifi to work. Had to go to the lobby every time.. The location of the hotel was okay, and the staff was excellent, as far as what they were able to do. If you want a spiff for your Star Points, DON'T choose the free wifi.
February 17, 2013
Rated 4 out of 5 by Mckey Great value!!
Great location, can get to anything in Atlanta from here without trouble. Can walk to ANY type of dinner/nightlife you would like from hotel. Get fridge in room, separate "living" area, 2 large flatscreens, bar area, bathroom with separate enclosed shower/commode, fast elevators, plenty of FREE parking, all for a price that is difficult if not impossible to beat without staying at a discount property.
June 3, 2012
Rated 3 out of 5 by CW1000 Minor issues
I rented 3 rooms all rooms had some sort of issue. One room the toliet would not flush all the way 2nd room the phone did not work 3rd room the closet would not open. They offered to switch one of the rooms to another but that would have put the person on a floor that was 10 flights down and full of screaming kids. FYI the elevators are SOOOOOOOOO slow expect to wait atleast 5-10 mins for the elevator
July 25, 2012
Rated 5 out of 5 by Andy113 Well Done!
I really appreciated how welcoming the staff were. Rooms are amazing!
November 2, 2014
Rated 4 out of 5 by Printer12 Meet my needs
I stayed here for an event at Cobb Galleria. Room meet my needs but I counted off for room comfort because the sofa springs seemed to have been broken or something. When I sat on the sofa I kept going almost to the floor. I'm pretty sure it was a sofa bed and I'm glad I didn't have to sleep on it. Can't imagine how uncomfortable it would have been. This was the only issue and not a deal breaker.
September 13, 2012
Rated 5 out of 5 by lisa84 perfect weekend getaway!
I booked this room for my sons 8th birthday getaway. We had a blast with the indoor pool. Room was perfect,love how the bed was separate from the sitting area. Staff was friendly,I couldnt get early check in like I wanted,but the stay made up for it. Close to downtown Atlanta attractions. Didn't like that there is no free wi-fi in rooms,only downstairs.Also, restaurant in hotel was too pricey.
March 11, 2013
Rated 4 out of 5 by tlwest0 Needs Updating
Pros: All rooms are suites. Very roomy
The location is great.
The value is great
The pool has a great indoor/outdoor setup
Pull out bed is large
Cons: The drains were partially clogged.
The curtains were dirty and ripped.
The microwave was circa 1980.
The pillows are terribly thin.
There is no hot tub.
The TV channel selection is poor
Pull out bed mattress is thin and uncomfortable.
December 31, 2012
Rated 4 out of 5 by SPGmember Hotel nice, neighborhood and many of the guests were sketchy
Nice hotel, but area in huge decline. Many of the Guests looked like thugs...at the pool their children were rough, loud heavy splashing and rough play around our young children but more so around a father with his year-old baby. Ex:12 teens and pretend doing cannonballs, also racing and Marco Polo around the young children without regard an parental supervision. Poor language....
May 13, 2013