Rated 3 out of 5 by Gen27 The end of the Hall
I was given the last room at the end of the hall on the 10th floor. I know I was being given government rate but I still feel that some of these problems should have been fixed prior to my arrival:
1) The Bell Man took my suitcase to my room and then told me he could not lift it due to having a recent surgery. It seems you should have bell man that can do the job.
2) Every morning while I was drying my hair the breaker in my room would go out and I would have to wait to have it re-set.
3) The room was just dirty..hair in the tub, stains on the wallpaper.
4) Not nearly enough plug ins for cell phones, PC, etc.
5) The pillows on my bed were a joke..It took 4 of them stacked up to equal one.6) Lastly, at checkout the desk clerk took my keys and I had to go back to get one so I could leave the garage.
August 27, 2012
Rated 3 out of 5 by Joe56 Don't count on the restaurant
I stayed here for business on recommendation of a coworker. The hotel is OK -- it's old and a bit run-down. The rooms are small, but well-furnished. Staff ranged from amazing (one gentleman spent 10 minutes telling me about local restaurants after he asked me how my day was in the elevator) to atrocious (the woman working the bar the second night I was there managed to ignore me until I gave up and walked to a nearby restaurant). All in all, not a terrible place, but I wouldn't return.
March 12, 2012
Rated 5 out of 5 by KimPA Great Stay
I have never had a bad experience at a Sheraton, only good ones. I do wonder why the hotel dining room is not open on a Sunday evening? Is that because nobody is there on a Sunday evening, so staffing the dining room doesn't make sense? Room Service worked out well and Mohammed was attentive and helpful. Other people I remember for their helpfulness were Rhonda and Sharon at the front desk, Alma and Kevin in the dining room and the two gents who got me safely to and from the airport.
October 1, 2013
Rated 2 out of 5 by MaMare10 Disappointed
I pulled up for valet parking, NO VALET. Carried in my own bag and briefcase. Waited in line. Checked in, still no valet, car parked by front door. Front Desk Agent said he would park my car after he checked me in. Left breakfast notice on door for the next day to have breakfast in my room. No breakfast, called down to Room Service, talked to someone who could barely speak English, she said no order on order. I said Cancel it. Ready to leave room, phone rings, Room Service said to stop by and pick up coffee and a muffin if interested. WHATEVER! Stopped at Front Desk, same agent from the night before. Told him what happened, he said I would not be charged for Valet parking. I checked my account, I have been charged $44.00 for who knows what. I will never stay there again. Bad service, bad all around!!!!!
June 17, 2013
Rated 5 out of 5 by SalesGuy Work traveler beware
Business travelers with colleagues need a place to conduct business and the only place to meet your colleagues is in the lobby bar area, however the staff seems to have an issue with iit and turns the music up loud. This has happened several times on multiple trips with different staff. Even as the only occupied table in the middle of the day, your requests to turn the music volume down are ignored. The facilities are great, but they don't understand the business traveller!
November 27, 2012
Rated 5 out of 5 by Villa Awesome experience
This hotel met and exceeded our expectations.
April 25, 2014
Rated 2 out of 5 by TK45 Extremely disappointed- Gold SPG member
This was my 2nd visit to this Clayton Sheraton hotel and will be my last. It was not the hotel cleanliness but the staff and being double billed for parking and then charged for the bottled water in my room (no where was there any indication of cost)- Normally this is an amenity in SPG Club Level. First time I have ever been told that I was not eligible to go to the Club Lounge, that it was only for Platinum members. Not that this was a big deal, just the way the staff relayed it was very condescending. My husband, who never says anything negative, even commented that he was suprised at how rude the staff was.
My experience with other Sheraton's have all been stellar and Sheraton goes above the bar with their professionalism and making you feel welcome. This was truly a disappoining experience with this Sheraton hotel.
November 4, 2013
Rated 5 out of 5 by MindyLindy Great experience
I was disappointed that the hotel does not provide complimentary wifi in rooms (although you may access it for free in the lobby). That being said, everything else was great. This is an up-to-date, well-maintained facility. The rooms are clean and comfortable with basic amenities for a business trip. Catering for events is tasty. Overall the staff is helpful; though, during breakfast hours the restaurant appeared to be slightly understaffed. I had a pleasant stay.
March 6, 2013
Rated 4 out of 5 by Firelion Good hotel
The facilities are nice, all the employees are great, beds and showers are nice, everything feels fresh and clean. It was a bit surprising that wifi is an additional cost. With the cost of a room being what it is, wifi really should be free for paying guests. That said, this hotel will remain in my top 5 picks for when I travel to St. Louis each month.
March 22, 2014
Rated 5 out of 5 by dar1950 Great Stay
We upgraded to the club level. Food was excellent. Enjoyed the dinner fair as well as the hot breakfast the next morning. This is a great value and saves gas and time trying to find a restaurant. The indoor pool was really nice too. I would suggest that in the king suite the bathroom should be larger. It was cramped and didn't have enough space, only had a small glass shelf over the toilet and a regular sink. Location is great, easy access from the freeway.
August 13, 2012
Rated 5 out of 5 by grove424 excellent staff
My stay was enhanced by the attentiveness of the staff from the front desk to the bar to the club lounge.
April 18, 2014
Rated 2 out of 5 by MplsDrew Sneaky Nickel and Diming
Overall rooms were clean, and hotel was well kept. Bar was nice.
I've never stayed in a place that charges it's guests for parking, and ten dollars per day PER device for internet access is beyond ridiculous. These items simply do not have any cost associated with them. Not once did I even need to show my parking pass on the way out to any person. I could have very easily just continued taking the paper parking tickets on the way in and just driving out.
September 6, 2012
Rated 5 out of 5 by Firelion Thank you for a great stay,
To Mr. Ron Juneman.
I wanted to write and express my gratitude after our stay this past week. We travel to St. Louis every few months for my work and our sons Dr. Visits at Barnes and Children's Hospitals. Your staff was so pleasant to deal with, they knew the answer to every question and were very helpful. Our room was very clean and comfortable and we hope to see you again on our next visit.
Please thank your staff for making our stay so great.
November 4, 2013
Rated 1 out of 5 by Michael53 I dare you to show this review
The staff were fine but not overly helpful. I had to park on another block and I don't know if I parked in the right place, so the parking is terrible. We were kept awake till 2:00am by loud guests and the staff did not deal with the problem till I threatened to leave. This is the loudest hotel I have ever stayed in with doors slamming and you hear everything. I have stayed in campers that have larger bathrooms. It would have been fine for just me but I can sleep in a tent and be comfortable for that matter I wish I had slept in my tent I would have rested. Then breakfast was served till 9:00 now when you don't get to sleep till 2:00 you will not be up by 9:00 so it messed up my entire day. I dare you to post this one as I don't want to be mean and I didn't fuss about it when I left but it really left me with a bad feeling about Sheraton
October 3, 2012
Rated 5 out of 5 by monk01 Great all around experience
One of the rare complete experiences in business lodging. Great room, clean and well-tended facilities everywhere, and a friendly but "real" staff. A special shout-out to Rhonda at the front desk. She's friendly, witty, devoted to her job, and "real"!
April 3, 2014
Rated 2 out of 5 by Robert123989 Pretty Poor
Coffee was not replinished.
3 Guests, but only 2 towels daily.
Room service cards not available.
Had to wait in the lobby for 20 minutes to get a room service card.
Room service was delivered late both days, by as much as 15 minutes.
In general, I'd give this hotel a 'fail' rating as service was sub-par across several different areas.
March 17, 2014
Rated 2 out of 5 by Unsatisifed poor service
very disappointed during my stay, feel free to contact me and i can explain rather then blast the staff on line
April 13, 2014
Rated 4 out of 5��by Latib Recent visit
A satisfactory stay. Staff was very pleasant and helpful.
April 16, 2014
Rated 4 out of 5 by BethLA Lovely people
I have to say that although it seems cliche, I feel like I really did experience the famous Midwestern (I know; not Southern) hospitality that I had heard of. This was a nice hotel to start with, but everyone was so friendly - even maintenance staff is passing saying a genuine hello! - that I was touched. I'm from the Los Angeles area; which I have never thought of as rude, but is perhaps too fast-paced to slow down & say hello as much.
February 25, 2013
Rated 3 out of 5 by Atraveler2 Recent Stay
The things that went wrong - the printer woulk not work, nor could they get it to work. And the alarm clock in my room went off two nights in a row at 3:45AM!? The first night, the maid should have turned it off whenever there is turnover, but I'll let that slide a bit. However what I can't let slide, is how it was turned back on the second night after I turned it off? Could only mean the maid is setting it to irratate the customers?
April 26, 2013
Rated 3 out of 5 by Audreyk19 Sheraton Clayton Plaza Hotel St. Louis
The gym at the Sheraton Clayton Plaza Hotel in St. Louis is one of the worst I have experienced. The temperature is terrible. The gym is right next to the pool, which made the gym incredibly humid and warm. This needs to be controlled. Both elliptical machines I tried didn't function correctly either. These machines need to be serviced and improved. Other than that, the room was fine. The location is ideal for business.
December 5, 2013
Rated 2 out of 5 by Badger15 Disappointing
The Sheraton Clayton is a tired hotel that needs lots of updating. The fitness center is hot and stuffy thanks to the pool right next door. The hallways and elevators are old and dirty. The staff in the club lounge were not very helpful or friendly, and the food/service wasn't good. Granted I was there on a holilday weekend so maybe the staff just didn't want to be working. Still, some hospitality would have been nice.
December 3, 2013
Rated 4 out of 5 by loci221 Great Hotel
My husband, myself and our seven year old went to STL for a quick family weekend getaway. We had a great time at this hotel. The room was clean, the hotel had a great location and was easy to find, and the staff made our son feel like a little prince. The internet was super slow and the dining area were a little pricey (We ended up going down to the Loop for dinner). but other than that this hotel exceeded our expectations.
July 2, 2013
Rated 1 out of 5 by dialtone It took us 1 hour 35 min to check out
It took us 1.35 hours to check out ! First time I called to book my reservation they lost it. Second time my husband called and finally made the rezo. When we went to check out they just could'nt get the bills right. Our room was not cleaned one night, our room service did not match what we ordered and they charged our friend on his bill a breakfast bill he had already paid for which contributed to the bills being wrong.
October 16, 2013
Rated 4 out of 5 by Giacomo50 Stragetically located elegance
This hotel is easily accessed from Forest Park Dr., near Washington University Med School, equidistant from the airport and downtown, and in the center of the Clayton business district. Excellent facilities, but the up-charge for internet was excessive (the Business Center was closed by the time I arrived). Perhaps 30 minutes of free internet per day just to check email (as is common in Europe) would be a nice touch.
November 10, 2013
Rated 4 out of 5 by Spaz36 Good Hotel, Good Location
I read many reviews prior to staying at this hotel and a lot were negative. Overall we had a very good experience staying at the hotel. It was clean, did not smell (as some reviews indicated) and the staff was very accommodating. It was well located to visit downtown and the zoo. The only drawback was the breakfast, both in the restaurant and the club level. The food was cold, however the service was very good.
December 2, 2013
Rated 2 out of 5 by jo65ey63 Not My Best Stay At this property
As a Gold member I choose to stay at properties that offer the amenities I've grown to expect from the SPG program. I expected to use those benefits at this hotel. When I arrived I was not placed on an SPG floor and was told SPG Club access was not available to me. I would not have stayed at this hotel. I had plenty of more convenient options. When I went to the front desk to ask why i did not have access I was told it was only for Platinum members. The person at the desk seemed unconcerned about this issue and blamed me for not calling ahead of my visit if it was so important to me. She said she could give me access for $30 per night. I choose to pay this because I planned my 4 night stay around the access with my meeting schedules.
We also had one day that our room was not serviced.
This was my 3rd stay at this property and will be my last.
I do love the benefits of the SPG Gold membership but this visit was extremely disappointing.
February 22, 2014
Rated 4 out of 5 by deputysk Overcharged
I made the reservation taking advantage of the special birth year rate. When I arrived I upgraded to a suite for $40 extra. When I checked out I found that I was no longer getting the birth year rate on the second and third night. Instead I was charged $80 plus tax above what had been proposed when I made my reservation and checked in. Having the rate changed after I've checked in makes the hotel unacceptable.
October 9, 2013
Rated 4 out of 5 by Sacha A Weekend at the Sheraton
Everything about the Sheraton was excellent except for the lack of elevators. Staff was professional and accommodating but the wait for the elevators was between 15-20 minutes most times we used them. Staying on the 15th floor did not make it easy to use the stairs. Don't know how the hotel can solve the elevator problem but it is definitely a negative for the hotel. The lobby flowers were beautiful last w/e.
July 25, 2012
Rated 3 out of 5 by Penz I was disappointed
The hotel was extremely busy due to a wedding. We were not part of the wedding. When we checked in, we felt rushed. Later that day, I tried to ring guest services and the front desk to request a 2nd robe. Tried multiple times to no avail. Finally used my CELL PHONE to call the hotel and got through!!! The excuse- we're soooo busy. If this is the way you treat your SPG members, I feel sorry for other guests.
February 28, 2012