Sheraton New Orleans Hotel

  • 500 Canal Street
  • New Orleans,
  • Louisiana
  • 70130
  • Stati Uniti
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Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve and check into a room.

Rated 3.8 out of 5 by 587 reviewers.
Rated 3 out of 5 by Good Location But Mixed Experience When we arrived we were given a good room on a high view with a lovely view over the river. Unfortunately, when we arrived in our room, the bathroom was not clean. We called guest services and we were told this would be dealt with immediately. We left for a drink at the hotel bar and returned 90 minutes later to find that no one had been by yet. The bathroom was then cleaned within 30 minutes - after a second call to guest services.The first night we received 3 unrequested wake up calls between 2:30 and 3:30am - so not a good first night. Our only other real issue was a fuse blew in our bathroom while using the hair dryer but this was fixed within 15 minutes. Overall an attractive Sheraton in a convenient location - but needs to iron out the service/ quality control issues. June 26, 2014
Rated 1 out of 5 by Can it really be called a "hotel"? Beautiful lobby and nice lobby bar. >Housekeeping was an abomination. Did not pick up newspapers off floor by trash can, no fresh soap, no fresh shampoo, or conditioner, no fresh bottles of water. >the room was nice except no closet doors on the closet; who wants too view that while relaxing in the room? >elevators were extremely slow; and no it did not matter what time of day or night it was! In addition, sometimes the key pad announced the car to wait for and other times it did not (only could read it), and the car assignment needs to stay on the key pad a lot longer. The wait was so long at times, you forgot what car you were waiting for. >Starbucks coffee must be a cheap grade that is being provide in the rooms; not much flavor > Most SHOCKING of all, I called for a turndown service for that first evening, and the guy did not know what I meant ( honestly) and once I carefully explained it, he said in the most certain terms that Sheraton does not offer that service ! June 30, 2014
Rated 3 out of 5 by don't bother overpriced for what you get June 11, 2014
Rated 5 out of 5 by Great overall Our stay in this hotel was fantastic; the staff was very attentive, the hotel was clean, reasonable prices and great location. However, if I have to pick at an area that needs work is the pool. The water was a little hazy and it would be great if it was a tad warmer. June 9, 2014
Rated 4 out of 5 by Nice, great location, minor issues. While I loved the rooms, and location, there were some minor things we took issue with. The service was so-so at times. While the staff was friendly, they didn't seem to react or sufficiently answer my concerns on an issue, that my credit card was not only charged within hours of my check-in, but added almost $200 to the estimated amount. I was not notified that this might happen, and when I brought it up to the Front Desk, I didn't get much response, and when I kept asking, she pointed to the notice of 'debit' cards having a larger amount held. I told her it was a credit, not a debit card, and was told it was the same. How about telling me that when I check in?? Our bathtub needed help as it wouldn't drain, they responded quickly and it was fixed, and our phone wouldn't work...we couldn't use it...they fixed it quickly as well. The restaurant was good, the service was OK, but the staff had to go to the 2nd floor to get our food? So was slow. And..no bathrooms on the lobby level...had to take an escalator to the 2nd floor to access. June 30, 2014
Rated 3 out of 5 by NOt Arrived in the 21st Century I liked this hotel very much HOWEVER I was VERY surprised I did not have free internet access in my hotel room. I had to pay?! And not even once, the service only lasted 24 hours and had to be renewed! Outrageous! I would never stay in another Sheraton hotel again for business. June 30, 2014
Rated 5 out of 5 by This hotel takes care of you! We had a Uniglobe conference at the hotel and everything was excellent from the meals served, the meeting rooms to the hotel rooms themselves. We had an awesome time at the Sheraton. Also a great location, very close to the French Quarters. Steve J June 8, 2014
Rated 5 out of 5 by Excellent service My stay at the Sheraton New Orleans was awesome. I was there for a convention and everything was prepared and the catering was amazing. I loved the variety and quality of foods and the service of the staff. June 8, 2014
Rated 5 out of 5 by Great Business Hotel We enjoyed a great conference at this wonderful hotel. It was a beautiful hotel, a great location and close to everything. Met and exceeded my expectations. June 8, 2014
Rated 2 out of 5 by Good - Needs Improvements Overall the hotel is good. Room was clean and spacious. Towels are old with stains. Need to replace them. Toilets would not flush unless you kept holding the handle down. Air conditioner did not work well at night when sleeping. Kept shutting off, got hot and uncomfortable for sleeping. June 29, 2014
Rated 5 out of 5 by WOW extremely busy this weekend but still received friendly service throughout my stay. June 9, 2014
Rated 5 out of 5 by Great location Great Location. I feel Home away from home. my room was very clean, comfortable . Good Lighting. Bath room was very clean and full of amenities. Good wifi connection . good speed. Restaurant food was good. enjoy bar at night. Very Happy my stay. Omar June 7, 2014
Rated 4 out of 5 by Great location Excellent amenities, located close to the French Quarter and the River Walk. Staff are friendly and helpful, I would definitely stay here again. June 30, 2014
Rated 5 out of 5 by Ms. Very accommodating staff! Excellent location with respect to local attractions!! June 9, 2014
Rated 3 out of 5 by Company meeting Hotel was nice but the construction noise was very distracting during our meeting June 30, 2014
Rated 2 out of 5 by 2014 IFT This hotel is "tired" and in need of a physical and cultural makeover. The rooms beds are past their prime and the furnishings and decor are outdated (10th floor). The customer facing staff seems to be indifferent to hospitality and methodically goes through the check-in process. June 29, 2014
Rated 1 out of 5 by HORRIBLE PLACE I was on the 44th floor, TV did not work, Elevators did not work for the entire stay, had to use the stairwell, power was off for full day, could not relax in the room. Management did nothing or offer anything for the inconvenience of the stay! Upon check out, they asked if I was inconvenienced? Then offered some ridiculous points to their club program - REALLY? I said, NO! They then asked what would you like for us to do then? I have yet to see any promised room credit! I will never stay there again nor do I recommend the place! June 23, 2014
Rated 3 out of 5 by The rooms were dusty The rooms were dusty and dirty, the food was not good, especially lunch for the conference I was attending. June 30, 2014
Rated 4 out of 5 by This hotel is good Our stay was find. The room were nice, clean and the bed was comfortable. The pool was small. Be alert in the lobby a person came up to me and asked me for money. June 29, 2014
Rated 4 out of 5 by Dont' get room service Had room service for breakfast. Prices were outrageous. My spouse's eggs and toast were cold. Coffee was lukewarm I ordered yogurt and fruit .....got a small container of Yoplait strawberry yogurt. June 29, 2014
Rated 5 out of 5 by Conference I stayed at this Hotel as a result of attending a conference. Both the Conference facilities and personal accommodations were very good. Family enjoyed the pool and local cuisine and attractions. June 20, 2014
Rated 5 out of 5 by I would stay at this hotel again! I loved everything about this hotel! Only problem, drunk guests in a suite beside us that kept us up until 3:30 AM, they were in the hallway being very loud. We should've called the front desk. Besides that, it was a wonderful hotel. The staff were very gracious! Very comfortable beds and pillows! We really enjoyed our stay! When we go back to NOLA, we will always stay at the Sheraton! Great location too! June 2, 2014
Rated 4 out of 5 by mrs Excellent people on the phone(specifically, Shannel) and the morning Front desk on June 25. June 29, 2014
Rated 5 out of 5 by Fantastic Stay We were in New Orleans for our five-year anniversary and chose the Sheraton New Orleans for our home base. The hotel could not have been more perfect for our trip. Everything from the central location just outside of the French Quarter, to the wonderful Executive Suite we were upgraded into, to the luxurious and well-appointed Club Lounge, all contributed to a wonderful experience at the hotel. However, the real differentiator for us and the reason we will come back and recommend this hotel to others is the true hospitality we experienced from the staff. We met Mr. Jim Cook, the GM for a cocktail and had a wonderful conversation spanning various topics (including lunch restaurant recommendations). Nikki and Yolanda helped us celebrate our anniversary in style with sparkling wine and chocolate-covered strawberries. The staff in the Club Lounge was pitch-perfect and happily chatted with our two-year-old daughter all throughout the day, whether during breakfast or during evening appetizers. Anyone staying in New Orleans should strongly consider the Sheraton. You won't be disappointed. June 5, 2014
Rated 5 out of 5 by Awesome location! Couldn't ask for a better location!! June 20, 2014
Rated 5 out of 5 by Perfect location The hotel's location allows for the ability to walk to many places of interest and is just a couple blocks from Bourbon Street. In addition, the street car is just a block from the hotel. My only disappointment was the high cost of parking and a small frig for an additional fee, no microwave and none available. I am accustomed to the Sheraton having these amenities as standard items in the room. Staff was superior, they went out of their way to meet and exceed expectations. We had a great time, great location. May 26, 2014
Rated 5 out of 5 by The staff went above and beyond The staff was amazing. I had several boxes mailed to the hotel for the conference I was attending and they kept track of them and delivered them to my room. Then offered to take them to the conference that was at another location. They also mailed back the boxes I needed returned after my stay!!! The room was clean and comfortable and conveniently located within walking distance of the French Quarter and the trolley was right out front for other attractions. And most importantly, I have to know what brand that mattress was!! I have never slept so well at a hotel. May 19, 2014
Rated 4 out of 5 by Overall a good experience This hotel was very convenient to most area attractions. The staff was very friendly, providing information on what to do and see. The lobby area is big yet inviting providing plenty of seating to relax and enjoy a morning coffee or an evening drink. At night, I was pleased to see security checking for room keys before entering the elevators. All in all, we had a good experience with this hotel. June 25, 2014
Rated 5 out of 5 by Great Time! The staff and amenities at this hotel were perfect. We stayed here with 2 other couples and were treated like royalty from check in to check out! We will definitely stay here again. June 3, 2014
Rated 4 out of 5 by recent stay My stay continues to be great with the exception of the horrible tv controllers. Every room I have had you have to press the buttons hard and it is slow to respond. There is no channel line up or easy way to navigate. This needs to get fixed. June 26, 2014
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