Rated 4 out of 5 by Ohio2014 Our Stay
We were very pleased with our weekend stay at the Sheraton at Station Square, Pittsburgh, PA. When we made our reservfations we requested a river view room and that is just what we got. It was beautiful and will definitely ask for this view again on our next visit.
August 11, 2014
Rated 5 out of 5 by Marine17 Nice Hotel close to all
We were spending the night at the same hotel my son was as he was leaving for the Marines the next day. Our room looked over the water and some of the City (Pittsburgh/Station square) it was beautiful! The variety of restaurants to choose from was great. The staff was very helpful & friendly and the shuttle service was appreciated. The only down side I had plenty of hotel packages to pick from & I took the cheapest but if I would of known about city parking (at least an extra $20) and the food in the hotel was pricey I would of picked a different package to save more money. Other than that very nice stay!
June 24, 2014
Rated 5 out of 5 by Ferg008 Most Impressive
The King Parlor room was the nicest room/suite I have had at any property in the last 3 years. From size to layout to decor it was most impressive at the Sheraton price point.
August 12, 2014
Rated 2 out of 5 by Rob67 Renovation needed
Older property in need of renovation.
June 9, 2013
Rated 4 out of 5 by Tamsue baseball game
I love staying here when we go to Pittsburgh for a baseball game because you can ride the Gateway Clipper boat to the game and back to the hotel for $10 - so much fun!
August 11, 2014
Rated 2 out of 5 by leaang Needs a good cleaning & update
The bed was comfortable but the room was dirty. There were peanut shells and other "dirt" along the edge of the bed frame when my husband went to look to see if any of our things were under there. The bathroom had moldy grouting and the water would run off the sink counter if any got on it which then meant the board under the sink was dirty because nobody cleaned it and the floor would get very slick and wet. We were in a conference room for a wedding and there was still food on the floor - looked like nobody had vacuumed and we had a crawling baby who we had to watch closely because of these food particles. My brother in law was in the rest room and a Sheraton employee was in there on the phone. When he went to wash his hands the Sheraton employee said something to the extend of "can you keep it down, I'm on the phone". My brother in law said "excuse me" and the employee walked out. I thought that was TERRIBLE and he should have reported it to the hotel manager. We got an event discount but I would NEVER pay full price for this hotel. We paid $150/night and that was even pushing it. The only good thing was the location - so close to every thing we had going on that weekend. One plus, the girl bar tending Saturday & Sunday was superb- very friendly and helpful!
August 30, 2012
Rated 2 out of 5 by Janey20 This hotel needs improvement
The only thing this hotel has going for it is the great location. We stayed here a few years ago and it was a disappointment then. The bathroom sink was stopped up and it was difficult to regulate the water temperature in the shower. The breakfast staff hasn't changed; they are slow and disorganized. We had to ask several people /times to get bowls for the buffet, water for tea, and they started to clear the table before we had even finished eating. Paying to park when you depart is a nightmare; you pay a machine and they make it so complicated, you can't figure it out.
July 9, 2014
Rated 3 out of 5 by Nini56 Experienced some problems.
Our food was very good; however, there were no sugar/creamer packets left in the room for our morning coffee in our room. Had difficulty using the room key. Also, our parking receipt was unreadable when trying to validate. The clerk in lobby was unable to help us.
August 8, 2014
Rated 5 out of 5 by GrandmaK GrandmaK
Stella, at reception desk, went above and beyond to assist us with our registration. It was very much appreciated.
August 10, 2014
Rated 2 out of 5 by Manju Like a cheap motel
Room smelled faintly of cigarette smoke. For the star rating and listed price, didn't expect paper cups, dinged up furniture and 80s beige theme. The air in the hotel was stale, and my wife in I took deep breaths of relief when outside, which is saying something in Pittsburgh. Biggest complaints: 1) Room heater was wildly erratic,and more like what I would expect in a cheap motel. Room was cool but turning up heat to highest setting only brought up heat a few degrees, over several hours. Turned it down, to below the setting where it had been cool, when going to bed, then woke in the middle of the night at what felt like 100 degrees, which gave me a severe headache. Had to turn on AC, which worked well.
2) Went to front desk at 9:05am to ask about getting some Advil for my headache, as the gift shop was closed. Was told the gift shop should be open (starting at 8) but that if it was closed, the time of the clerks return should be displayed. The front desk attendant then pointed out the clerk, who was standing in the lobby reading a poster or something. Instead of calling out to the clerk and asking her to open up for me, the receptionist told me to go look in the shop window for the return time. Instead I went directly to the clerk, who told me she would be back in the shop at 9:10 then proceeded to walk to the gift shop, unlock the door, and lock it behind her, at 9:09. At 9:10, she walked to the door and unlocked it. The customer service training at this hotel seems to be absent.
April 1, 2012
Rated 2 out of 5 by JWHouTx Low occupancy does not mean better service
I stayed in this hotel for two nights. After the first night, I approached the front desk for a late check-out the next day. The staff there asked me to check back in the morning. I realized I didn't mention I was Gold so asked her if they made any exceptions for their Gold Elite members and she actually looked at me and said, "Is that in the brochure?"
Another staff member has now also started working behind the counter and obviously wanted to help and I welcomed it. Yes, she said, I was right for Gold level and above, but I would still have to check back in the morning. I've never been told this at any property before. I mention that I always hate to wait until the morning to ask because the front desk is so busy with other things. "Oh, we won't be busy tomorrow morning," she said. Why then, I asked, can't you just give me the late check-out right now if you know occupancy is so low that you won't be busy?
It's just the way we do it to verify.
It may be just the way they do it at THIS Sheraton, but it isn't the way Starwood properties around the world do it.
Add this to this:
- Was put on 4th floor (there are preferred floors higher and my notes for each reservation clearly request higher floors)
- The "updated" TV does not have an HDMI port
- Bathrooms still outdated
- For breakfast, instead of meeting and greeting me, the hostess flags me down from the back of the restaurant where she seats me.
- The wireless Internet access is about as fast as a 56K modem. Yes, K!
If it weren't for the logo on the building, I would have sworn I was in another brand of hotel all together.
May 28, 2012
Rated 5 out of 5 by JimmyT Great Location, Staff and Amenities
I have been staying at this hotel for the last 10+ years and it has always been a pleasurable experience. The staff is always attentive and the accommodations are very nice. The hotel is currently undergoing a renovation, and from what I have seen so far this year it will look great once finished. I definitely will be staying here again.
August 4, 2014
Rated 3 out of 5 by maddog85 payment issue
Paid up front with my debit card for the 2 nights, and they go on to freeze my credit card for 400.00 which i left for any extras. Went to make a large purchase that week and to my surprise I was told that an authirization from the hotel had been put on my card. How embarassed I was when I went to make that purchase. I call hotel and get a run-around.Also, was promised a 5.00 voucher for no room service and never recieved it until I asked about it at check out, They gave me one but it was useless, I could only could use it while I was staying there. It would have been nice to have since our group dropped a ton of cash at he bar.
April 2, 2014
Rated 2 out of 5 by chief965 hotel
I had the impression I was bothering the employees when I asked for something. the breakfast was horrible, as was the wait staff. I left the building and drove to a McDonalds in the city rather than eat there the second morning. the only outgoing and friendly people were the Valet and shuttle driver
August 5, 2014
Rated 2 out of 5 by Mark123v Below SPG Standards
I recently stayed at this hotel and upon entering the room received a smokey smell. This cleared up somewhat after the AC ran for a while, but it was still mildly present.
We had unpacked for the most part when I also discovered the bathtub still contained dirt from the last guests' stay. I brought this up to the front desk and they were fairly responsive. Since we we had unpacked, it seemed a hastle to move all our stuff to another room so we did not. We were instead told a make good adjustment would be made to our starwood points. I hope to receive this in the near future...
We also made use of the pool faciilities which were fine, but with small kids had to be careful. I am told the pool will undergo renovations and I hope this also means fixing some sharp concrete edges around the pool that one could easily get cut on.
Overall below average for a starwood propert though the lobby area is wonderful including the bar there. The staff there was friendly and responsive even though we had energetic children in tow.
August 5, 2014
Rated 5 out of 5 by TinaB26 GREAT HOTEL IN THE AREA
My husband and I planned a weekend getaway we picked this hotel. Great Great is all I can say. We walked in and we felt so welcomed and it felt like we was home which was a great feeling the staff was amazing and helped us with everything which was great! We stayed 3 nights it was the best. It's close to food and shopping and bars which my husband really loved we stayed on the 14th floor club level WE ARE SO HAPPY WE are club members!!! Because the view was amazing and it was great to get water and coffee every day when the room was cleaned and bed was made when we was out. The pool on the weekends is really busy but on Sunday its open 24 hours and it was the best because we got to go for a swim before bed and I will tell you right now the sauna they have the steam room I loved and so did my husband. The bar was great because you can go down and have a few drinks and not have to leave your hotel. The train was great that passed by the hotel it did not wake us up at all or anything. We loved watching them pass was great. The room service all I can say was AMAZING!!! The food is sooo good. The parking was great as well 18.00 dollars a day we parked and did not drive at all for the weekend which was great because its so close to everything we did sight seeing around the area and did some shopping downtown. This hotel is great super great very clean and the staff is just amazing they make you feel sooo welcome and make you feel like you are home which is the best. This would be my favorite hotel in Pittsburgh and my husband would agree with me. This is top 1 of our pick and we will be staying here for everything now. If you want a nice and fun stay you should pick this hotel because you will feel welcomed and feel like you are home and they have everything for you which is great and the gym and pool and all the other things that come with the hotel is really great. We are very happy with our stay and we will be staying here from now on with football games and any sport event or just getaways Thank you staff for amazing stay you all did a great job keep up the great work we will be back soon. Booking a trip back in April
March 12, 2013
Rated 4 out of 5 by rfs47 Excellent location
We attended a wedding reception in one of the hotel's banquet facilities. The food was wonderful and the sleeping rooms, very comfortable. Our only negative - front desk staff and cleaning crews need more training.....
August 5, 2014
Rated 4 out of 5 by bucco Excellent location and convenient
Perfect for visiting the city. easy access to a difficult city to manuever around.
August 7, 2014
Rated 4 out of 5 by MarcyHC front desk
I believe the front desk gives the first impression of the hotel. If the front desk people are sharing jackets, they shouldn't. The man's jacket was much to big and the woman's jack too small. Didn't leave a nice impression.
They were both friendly and responsive, however.
August 3, 2014
Rated 2 out of 5 by Dale58 Hotel was under construction
I had a major meeting here with 50 people and they failed to tell us they were REALLY under construction. The rooms, the conference rooms, the lobby. Communicaton was not good. In addition, it took me 30 minutes at 12:30 at night to check in AND, the printers were broken, There was no coffee service at coffee break.
July 31, 2014
Rated 4 out of 5 by Patrrick Good Hotel But Music Too Loud
Very comfortable rooms and nice public areas but the music through the PA system in the public areas was way too loud. I called the manager and it seemed he turned it down for a while but the next morning in was blaring through the speakers at 6:30 AM. Very annoying.
August 1, 2014
Rated 4 out of 5 by Emerald2014 Sheraton July Pittsburgh
Ensured the SPG number was added at front desk but was not given the SPG floor until I went down to change rooms. The first room was RIGHT next to an elevator and the entry of the room was filthy with a large black stain that ran about 8 feet into the room and a rancid odor. Not a great first impression. The next front desk lady moved me to 9th floor with the correct room. Maid was excellent!!
May consider opening up for breakfast at 6am and not 6:30.
July 21, 2014
Rated 4 out of 5 by cerecross experience
OK time great room and middle of the road restaurant and facilities
August 4, 2014
Rated 5 out of 5 by PHILLY58 This hotel has great views of the city
All the staff was extremely professional. The rooms very clean
August 4, 2014
Rated 2 out of 5 by Esmeralda45 Would never stay here again
The room looked old and didn't have 2 pieces of furniture that matched. We had to ask for a roll of toilet paper but, the cleaning people were very nice. We asked where the soda machine was and they said they didn't have any. We had to go to the bar and get a class of soda and carry it up to our room. We had the breakfast buffet that was very expensive and all the food was cold. There was only one bathroom open in the lobby and it was filthy. There was a competition going on there and all the people were sitting on the floor on both sides of the hallway. So you had to walk in between them to even get to the bathroom.
We went to a wedding there and that went well. The food was delicious and the wait staff was very nice and accommodating.
I had stayed at this hotel about 5 years ago and it was beautiful. I couldn't believe I would ever see a Sheraton this bad.
July 22, 2014
Rated 5 out of 5 by KKT2014 Great Experience
I stayed for 2 nights for a conference. The room was very clean, bed was comfortable, location great. Although all the surrounding restaurants were chains, you were walking distance to many local options. Walking distance to downtown cultural district and inclines.
July 29, 2014
Rated 1 out of 5 by Metro123 Very Disapponted
I was horrified when I found personal products left in the bedside table from previous guests. The room was dirty, as I discovered makeup smears on the walls of the bathroom and the wall paper was soiled through out. The concierge would not let me exit the elevator before he attempted to enter the elevator, literally pushing me out of his way. The noise from the train during the night and early morning hours were unbearable when trying to rest. The only good experience I had was my interaction with the nice woman at the reception desk when I checked in. I paid full price for this stay and was extremely unsatisfied.
February 28, 2014
Rated 5 out of 5 by Shermanite Awesome Hotel
The hotel was great, close to many Pittsburgh attractions and the hotel shuttle made it easy to get to a lot of them. The river view rooms are well worth the extra money. The only thing negative I have to say is that the hotel parking was a little pricey.
July 29, 2014
Rated 2 out of 5 by Momee Waiters
We ate there 1 time , it was terrible , no silver where , we ask the waiters came back 5 minutes later, no kectchup for my fries, my husbad has to ask the people from the next table for they kectchup , the second time I walk away , me and my husband wait for 15 m and no one came to even take our drink order , I live in Vegas and we have great service here in any resturante , you guys really need to work on that
July 21, 2014
Rated 4 out of 5 by Lynetteslp68 Great location
We enjoyed our stay as it was very well located. Room smelled like someone had smoked in it but we dealt with it.
We dId not think the bed was comfortable. The air condititioner ran often (shutting on and off frequently) but did not effectively cool room. As a result we did not sleep well.
July 26, 2014