Rated 5 out of 5 by Tippi22 Conference Facilties
Great layout, ease of access & number of breakout rooms excellent.
July 14, 2014
Rated 5 out of 5 by WayneF Great serive
The staff was extremely accommodating and helpful when I told them my luggage did not arrive with me. They provided free of charge the essentials to hold me over til my luggage arrived and provided info on a nearby mall to buy some clothes. The entire staff was always super friendly. If and when I return to Vancouver, I will certainly stay here.
July 2, 2013
Rated 4 out of 5 by OldSeaSalt Under staffing North Tower
There was no concierge service at the North Tower. There was never anyone at the desk. Had to walk to the South Tower to obtain umbrellas when raining which it does often in Vancouver.
The reception desk only had one staff and there was always a line to get help or information.
The Valet/Bell Captain at the South Tower was exceptional.
June 26, 2012
Rated 2 out of 5 by Alienintheus Dated decor and noisy aircon
Very disappointed with this hotel. Dated un attractive decor and extremely noisy aircon - I wore earplugs and could still hear it! My second night, I moved to a different room and then experience a broken toilet that wouldn't flush and a continuous beeping alarm sound from the fire alarm speaker. Needs improvement!
September 18, 2013
Rated 5 out of 5 by Ridgeroad Great value near St. Paul's Hospital
We needed a place to say close to Vancouver's St. Paul's Hospital. The Wall Centre is right across the street and we did not expect the priority treatment. But we cheerfully were given a 'compassionate' rate which really helped with the travel costs. The service was great and the Vegetarian Panini is fantastic.
November 30, 2012
Rated 5 out of 5 by freesarah Best Hotel Experience Ever
I stayed here last week for a conference. I have to say I dont think I have ever experienced better service from a hotel. Every single staff person was beyond professional and helpful. I am extremely impressed with the consistency and friendly nature of the service. The room was beautiful A fabulous experience.
April 29, 2013
Rated 5 out of 5 by Brinkie Excellent location for business as well pleasure
As a SPG member it is always nice to be recognized as such. That is the main reason my first choice of hotels is with Starwood. Amenities and staff were of the high quality I expected. Thank you for a most pleasant stay
May 30, 2014
Rated 4 out of 5 by CWSPN Enjoyed my stay
Every August since 2009 I attend the Supernatural TV show convention at the Sheraton & always enjoy staying at this beautiful hotel. My only issue is that there aren't many choices for meals on site and that my air conditioning wasn't cool enuf to sleep well. The rest was great. See you next August!
September 17, 2012
Rated 5 out of 5 by BPsuper Hotel exceeded all expectations
Immaculately presented, centrally located to shops, restaurants, tours, transport. Indoor pool/gym a bonus. Friendly staff. Huge rooms.
June 3, 2014
Rated 5 out of 5 by din1964 great hotel
awesome hotel wish i could reside there
October 14, 2014
Rated 5 out of 5 by DMR12 Met all expectation!
This hotel met all expectation as a Sheraton with a clean room, well decorated, comfortable bedding. Easy to get via YVR train.
May 31, 2014
Rated 1 out of 5 by NorthBayTourist Great location but no help from staff
I am SPG Gold and booked this on points. I had asked for a room in the North Tower to be closer to the restaurant and bar and was told that points' bookings are always in the South. Parking lot was full-I asked for a spot and was told to use Valet.
August 29, 2012
Rated 5 out of 5 by Fireflies Vancouver Wall
Great location for exploring. We walked around everywhere! (Tour busses available to extend your range) Hotel room was clean and we loved the big windows. Someone seemed to always be available at the front desk in case we needed them. :-)
August 16, 2013
Rated 5 out of 5 by Dick002 Excellent staff and facilities
We were treated very well, Fast responses from all staff. Tasty food. Comfy and roomy room, with a great balcony.
May 28, 2014
Rated 5 out of 5 by Rick54 Wonderul rest!
We recently toured Europe and finished our trip with a stay in Vancouver. We were very pleased with the hotel but the bed was by the far the most comfortable bed we experienced on our trip. It helped make our stay very enjoyable!
May 6, 2012
Rated 1 out of 5 by DBMM Unsatisfactory
At check in no recognition that I am Gold Member. Room was the smallest room I have ever stayed in. Phoned for room change but told no rooms available. This is my first and last stay at this hotel..SPG program not working for me.
May 10, 2013
Rated 5 out of 5 by Hefcat01 Beautiful!
Excellent room, very comfortable and quiet. I particularly enjoyed the "master switch" for the lighting, a terrific idea to help to reduce waste. This hotel location is perfect, and the grounds are beautiful.
September 15, 2013
Rated 3 out of 5 by Marty2023 Great views!
Overall a terrific hotel. Very close to great restaurants on Davie Street. However as we were packing up to leave, we discovered two beer cans under the bed...A bit of a downer to an otherwise great weekend
April 10, 2013
Rated 2 out of 5 by FraserMac CLUB
Having arrived early evening after a 14 hour trip we were looking forward to a couple of glasses of wine and a snack in the club lounge. BIG DISAPPOINTMENT, no complimentary alcohol. In the bedroom, no stocked mini-bar. Have been an SPG member for 20 years and travelled to many Sheratons World Wide and never experienced a dry club or no minibar at this level. There was no mention of complimentary alcohol being unavailable in the club on hotel information, had there been, we would not have elected to stay in this property.
September 24, 2014
Rated 3 out of 5 by CaliTraveler Overall fine but fixable inconveniences to note
After reading some other reviews, I totally agree with the comments on the staff needing better service training, both in general and for SPG elite guests.
SPG-wise, I was told that all the Platinum perks that they usually give you would have to be requested one by one, such as an available upgrade, or late check-out, or free internet. And even after late check-out was requested the day before, my key card was de-activated at the regular check-out time of noon so I had to go back downstairs for a new key in order to retrieve my luggage and check-out. For people in a rush to catch a bus or train or plane, this would be a huge stress.
A general suggestion for service would involve housekeeping and having it be a standard part of the cleaning (especially in between guests) to check that the clock alarm is reset to off. While staying over a weekend and trying to sleep in, the alarm went off at 7am both Saturday and Sunday!! As someone who can usually fall back asleep, it wasn't a huge problem but highly annoying none the less, especially when the expectation is for a leisurely hotel weekend.
June 27, 2012
Rated 1 out of 5 by Shin267 Staff didn't honor my reservations
I had three reservations. Hotel staff mixed them up and ignored mu requests. I felt I didn't treat as platinum member and had worst experience ever among Starwood hotel stays.
August 20, 2012
Rated 5 out of 5 by Caper1 Friendly staff, comfortable rooms
I enjoyed my stay, rooms clean, and comfortable, great view, staff friendly.
May 13, 2014
Rated 5 out of 5 by Cinderella88 Great spot close to everything
The view is awesome from the room of the city and ocean.
Close to Robeson street Granville street and all the fun of Vancouver.
April 15, 2014
Rated 5 out of 5 by RedInk This hotel is great for business travellers
The staff were so helpful and friendly; the room and bed were extremely comfortable; and I think they have the tastiest chicken sandwich through room service that I have ever eaten. A beautiful hotel.
October 10, 2014
Rated 5 out of 5 by Chell123 Home away from Home!
From the moment I arrived to the morning I left, I enjoyed everything about my room, location, & staff! And the awesome view, wow! I'll be back! :)
June 19, 2013
Rated 5 out of 5 by dofe Cafe 1 served wonderful food
We ate some of our best meals in Vancouver in Cafe 1. Our compliments to the chef. Highly recommend the lunch or supper.
February 13, 2013
Rated 1 out of 5 by mazie1960 disabled room
I had very high expectations which were constantly let down. We had 2 adults in the room only 1 large towel each and 1 small towel . Second day they put more coffee out decaf only and no cups. We used the microwave and coffee maker the power went out fuse blew in a hotel.? No pen and paper to write down an address or phone number.In the North Tower it's like your second class no concierge you can not get a luggage carrier they are chained together but no bell man was insite to help,so when you have a question wait in line with check in/out with only one person on the desk it can take quit awhile.The south tower is full of personal but in the pouring rain who wants to run over there to call a cab or get an umbrella?
The lounge has no T.V in it so Stanley cup we watched at the lounge across the street to unwind and watch the game. Room was clean with a comfortable bed the food is wonderful in restaurant. Pool and exercise area one of the best we have seen but no signs to tell disabled persons how to get to it as there are stairs at the end of the directive signage oops.We ran into another family who also could not get to the pool We eventually found the way by mistake still no signage?l
June 26, 2013
Rated 5 out of 5 by John31 Great hotel
Great hotel in great location. Friendly, courteous staff.
June 10, 2013
Rated 2 out of 5 by Raymond99 Little disappointed
Great location. Breakfast for $32 /person is ridiculous for what was served in a basic buffet.However the room was nice/ clean a little dated. Parking is terrible if your in South tower very limited spots. The green towel program ??? Put the card out the first night no towels replaced or bed made, didnt' put out the second night no towels or bed made, put out the 3rd night no towels or bed made. Is there housekeeping? other than that the staff was very helpfull.
September 28, 2014
Rated 4 out of 5 by JetsetterMom Vancouver Marathon Trip
The Sheraton is a very nice hotel. It is modern and sophisticated. it offered good ambiance and great staff! everyone was awesome!, specially concierge, they were very informative, offered printed schedules for bus, ferry and train. Hotel offered many amenities, I loved the complimentary WiFi and Starbucks coffee in my room, and had a great view of the courtyard, which was illuminated beautifully at night. It was great for our group team for the BMO Vancouver Marathon. the hotel is within walking distance from the finish line, Canada Place and downtown. I enjoyed the spa treatments after the race, and they offer a 24/7 cafe on the North Tower, which is always nice for early meals. Friday night I enjoyed their live music performing Latin Music and Jazz. over a complimentary glass of red wine. The sound was a little loud for the space, it would had been perfect it was 2 notches lower. I would had like to see a larger gym, specially having a large convention center on premises. The spa changing room shared the entrance with the Gym, the set up didn't flow. Having just run the half marathon, I was OK with not working out afterwards. The Spa was perfect! I loved my experience and trip to Vancouver. I will definitely recommend the Sheraton.
May 10, 2012