Rated 3 out of 5 by Timeoff Water and fire alarm suprises
Without any notice, the water was disconnected one evening and went well into the early morning hours. We never received any communication after the inconvenience. Although seemingly out of management's control, the fire alarm sounded around 4am with people exiting the hotel quickly. No communication was sent to guests for the inconvenience. Location was oceanfront, but food options are limited to the hotel, unless one uses shuttle, taxi or rent car. Too constrained.
May 23, 2012
Rated 4 out of 5 Dog friendly
We had a last minute need for a dog friendly hotel in Key West for one night before flying out. The Sheraton Suites Key West met and exceeded all our expectations for our puppy. We can't say enough how welcomed we felt when entering our room we were met with with a huge Sheraton doggy bed and a food and water bowl set into another Sheraton mat. Just outside our room down the stairs was a designated area to walk our puppy ! Thank you Sheraton Suites Key West.
August 11, 2013
Rated 3 out of 5 by Janet01 Pluses and minuses
The shuttle van is a big plus with this resort as parking downtown can be a challange. Each room is a suite.The beach is directly across the street with easy access. The resort was prety quiet except for the guest's dogs constant barking and wooden walkways. The pool was adequate, but lounge chairs were scarce during the sunlight hours. Limited ocean view rooms.(21/194 rooms). Designated smoking areas need to be enforced.
March 4, 2014
Rated 5 out of 5 by MannyMiami Pet-friendly...?
While the facilities were clean and comfortable, I came across a few surprises. As I checked in at the hotel was considered to be pet-friendly, I was informed that my 14 lb pet would not be allowed on the shuttle bus. Nor would he be allowed to sit on the floor at my side in the hotel restaurant's dining room.
I certainly would have preferred to have been given full notice of this as I made my reservations and before traveling with my small pet to Key West.
November 28, 2012
Rated 5 out of 5 by Wayne64 Perfect stay
From the moment I arrived at the hotel, I was thrilled with everything from the first staff member, to the ease of check-in, the beautiful room, and the overall beauty of the entire property. I can't wait to go back.
May 4, 2014
Rated 5 out of 5 by Stacia410 Hotel has great features.
We had a wonderful stay at your beautiful Hotel. The rooms were large, clean and comfortable. We had a large group and were able to stay in the suite. The bar and the pool was very relaxing and drinks were good. Great happy hour and we relaxed in the hot tub also. Hotel was clean and friendly. The only problem was the bartender was a little short and rude. Coffee in the room was nice. We rented the bikes for a ride through the town which was our favorite.
December 12, 2012
Rated 2 out of 5 by ToddS Mold in Room
As a platinum member, I was treated very well upon check-in and received a room upgrade to an ocean view room. However, after a couple days had passed, my wife and I discovered large areas of mold in several spots around the room. Upon check out, I informed the front desk of the mold issue and showed pictures. There was no apology...beyond the mold issue, the hotel is pet friendly and we were reminded of it every night. I realize the hotel can't control a barking dog, but I'd rather not spend a vacation listening to dogs barking.
We were provided a free breakfast due to platinum status, however we only ate at the restaurant twice. The food was marginal at best and they were short staffed leading to a lot of unhappy customers.
There are plenty of places to stay in Key West with far better locations. I would not recommend this SPG property.
June 19, 2013
Rated 4 out of 5 by Kball51 Overall very nice
My wife and I just spent a week at this hotel and were very pleased to say the least. The suite was very spacious , clean, and comfortable, with a beautiful marble bath. I would have preferred a slightly firmer mattress, but that's just personal preference. The staff was very friendly, and helpful; especially Petie the concierge who was right on point with all of her reccomendations. We will definitely stay here again. A points bargain
March 3, 2012
Rated 5 out of 5 by RichYG Excellent experience!
I dropped off my cell phone on the shuttle. After I reported to the front desk, staff began to call the driver to search the bus. My phone was returned to me so quickly!
I am so happy with the experience. There is nothing more I could ever ask for! Thank you so much!
April 20, 2014
Rated 5 out of 5 by hpob48 Never fails to impress
Every time I go to Key West I always stay here. From the manager Fotis who sent me my cell charger after I left it in my room to the front staff Jonthan and Tameka were great and even Taylor G are amazing. These individuals are amazing which I have to give Fotis extra recognition for hiring these people for seeing that they will go above and beyond to treat there guests great. Cant wait to stay there again soon.
October 22, 2012
Rated 4 out of 5 by LatinEddy Vacation w/ herons & iguanas
My wife and i had agreat time in this resort in Dec 2012. We were looking to take a few days mental break from our christmas family vacation in miami and key west did the trick. Our first couple dyas there we saw a beautiful blue heron and a colorful iguana. My brazilian/marine biologist wife thought we were back in the Pantanal at first. The rooms were quite spacious.
Easy access to all the hot spots in town.
April 9, 2013
Rated 5 out of 5 by Lovely02 Wonderful Anniversary
The suite was very spacious, clean and beautiful. The large walk-in shower was great as well as the nice and fluffy king-sized bed. A special thank you to the staff for allowing us to check out late and for recognizing our anniversary by sending us champagne and key lime pie. The hospitality was wonderful and couldn't we couldn't have chosen a better place to celebrate. Thank you Sheraton Suites Key West!!!
October 8, 2012
Rated 1 out of 5 by JenniferP Dirty, Moldy and Overpriced!!!!!!!!!!!!!
The cleaning staff didn't clean the room and we had to call the front desk for clean towels annd toilet paper. The bedroom's partition wall was rotted and molding. TV remote control didn't work.
Although the bed was comfortable.
February 1, 2012
Rated 4 out of 5 by Schaefer65 Next to the Beach
We visited Key West for our 25th Anniversary with Family, The access to the Beach is Wonderful, Shuttles to downtown are Great, Pool is Great, However the Morning Breakfast Buffet Staff needs ALOT of training. They do not accommodate groups over 4 at all. Other that than the hotel was very nice and we would go back.
March 17, 2014
Rated 5 out of 5 by DON43 Great stay at Sheraton Suites Key West
All of the staff were professional, courteous and friendly, starting with Check In and all the way to checking out. We were impressed with the consistent, friendly service we received from the Concierge, All Shuttle Drivers, as well as food and beverage staff. Only one Housekeeper was rude and late in cleaning room. Overall a wonderful experience in a picturesque setting.
August 7, 2012
Rated 4 out of 5 by Pedroboy Very pleasant hotel
Enjoyed our stay at this hotel: large-sized rooms, lovely heated pool, quiet location, free parking, shuttle to town, bike rentals, easy access to nice beach. Given that there is a fridge, coffee maker and microwave in the room, a couple of real glasses and cups (spare us the plastic and paper cups!), plus a couple of plates and some basic utensils would seem in order.
January 16, 2012
Rated 3 out of 5 by FloridaSunshine12 Attitude adjustment required
Room was not ready at promised time (4 pm) and staff was unapologetic.
I have stayed at many fine SPG properties and have almost always experienced very high level of service and quality.
Perhaps the wonderful sunny ocean side Key West location allows this property to have lower standards because they know people will be staying no matter what attitude is displayed.
June 23, 2012
Rated 4 out of 5 by Mike01746 Great spot when traveling with family
Spent 5 nights (4/15-4/20) and loved it!
Rooms are fantastic, suites are very comfortable and clean. As always, staff was friendly, knowledgeable and courteous. Shuttle to Downtown was easy and when full they ran another. Enjoy Key West without the hassles and noises of downtown (unless you want it!). Kids loved pool and grounds are well kept and very lovely.
April 24, 2012
Rated 4 out of 5 by colin26 Nice hotel, needs better maintenance
Well positioned across from a beautiful beach, close to Key West airport, with great staff, especially Goose and Andrea, and very good suites. Negatives were a weak WiFi signal and small worms living in the shower.
March 10, 2014
Rated 5 out of 5 by Nanc739 Customer Service Excellence
Customer service is alive and well at Sheraton Key West! Special thanks to one and all...especially the ladies in concierge, shuttle drivers (Ed), cabana staff (Carolyn) and dining (Goose).
Very clean and beautifully landscaped facility.
Quiet and restful. Convenience...all areas...all staff - very accommodating.
September 2, 2013
Rated 5 out of 5 by Dodge76 Great Trip
Drove to Key West from Tampa Bay. This place is away from all the noise and traffic of downtown Key West. Shuttle bus takes care of all the driving. Took us to and from every 30 minutes. The rooms are large, clean and up to date. The pool and staff are great. Will return again. Thanks Mr. ED for not leaving us !!!!
October 24, 2012
Rated 5 out of 5 by Maria333 Close to beach and Duval Street
Hotel was close to beach and major attractions. We just had to cross the street to get to the beach. Room was clean and spacious. Pool was clean and well kept. The kids really enjoyed the amenities. Just wished we could have stayed longer. Will definitely be returning. Staff was very accomodating to all our needs.
September 1, 2013
Rated 5 out of 5 by kkcakeklady would stay again
although this hotel was not near old town key west, it had free shuttle service since parking is difficult in town. Room was large and spacious and clean. If you fly into Key West airport, you could really walk to the hotel. Breakfast was okay, nothing special with the buffet, many better and fun eateries in town.
November 13, 2011
Rated 5 out of 5 by EricFTL Exceeded expectations
I have stayed at this property 4 previous times. The property is perfectly located on the island. It is only the only beach in key west. The shuttle to the tourist area is perfect because parking is difficult. The pool area with hot tub is very nice. The landscaping and colors are true key west!
November 5, 2013
Rated 5 out of 5 by Harrisgumby Very nice hotel
After reviewing several hotels at Key West, it looked like this one had the most positive comments, very few if any negative.
We made our choice based on this research and were not sorry. The accommodations, staff courtesy and location were excellent.
We would definitely return to this hotel.
April 20, 2013
Rated 3 out of 5 by SheilaD Didnt meet expectations
Everyone was very nice here, but really just a motel that's been spiffed up. Room decor was brand new and very comfortable. I thought $300 was too much to pay for this motel that was trying to be something else. There are better choices especially for the $$$. Nice not being right DT-too noisy and crowded, but this place is really far ! We are walkers and couldnt do it more than one-one way. If your going to be a motel might as well be off the highway for half the price. Pool was amusing- Tiny little motel pool and than they put a rock waterfall next to it to make it feel like a resort. We had a crummy room with no lanai and view of parking lot.. Being a gold member doesnt mean anything here.
February 27, 2012
Rated 5 out of 5 by Mike738 Anniversary trip
We spent a night here for our anniversary trip to Florida. Fantastic location, great property with a nice room and very comfortable bed. Plan to come back because there's much too much to see and do in two days. If we can manage it, this will likely be where we stay next time, too.
November 14, 2011
Rated 4 out of 5 by rtatwk Great location and staff
Beautiful grounds with parking and a very attentive staff. Had a few minor issues in the room with a drippy faucet at the kitchenette and the TV in the living room portion. Could not get channels to change. No big deal since I only watched TV a little in bed before sleep.
July 15, 2014
Rated 5 out of 5 by GoTarHeels Bonnie
We stayed at this wonderful Sheraton resort the 18th and 19th of March, 2013 in Key West. The facilities, the staff, the amenities and the location were top notch. We would definitely stay here again when in the Key West area of Florida. Thanks for a relaxing and memorable time.
March 25, 2013
Rated 3 out of 5 by Orlando Great location
This hotel has a great location, rooms are average (definitely nothing fancy) but property is well kept. It is right across from Smather's Beach which is great. I'd like to see more options in your room to be able to cook and have more fridge storage.
April 1, 2013