Rated 3 out of 5 by mama1968 This hotel has great potential
Clearly, this hotel has invested in improving rooms and has great potential. The beds are comfortable, new linens, and charming. The shower took 5 minutes to warm at 7 am on a Saturday. Unfortunately, the walls are thin and I was awakened multiple times by the room next door and people in the hallways.
The staff was mixed in terms of hospitality. The first receptionist could not see that I had reserved one of my rooms for two nights. She told me she would get a manager to approve this. Instead, she helped another customer and called the manager to help that customer! I approached an assistant manager who graciously helped me. The breakfast has great variety. Some of the fruits were great and a few (pineapples and melons) were aged. Beautiful window in breakfast area with great ocean view and fantastic location on the boardwalk. Too bad the renovation of this room had poor finishing touches (wallpaper seams in middle of a post for example). Sadly, housekeeping mistook my white nightgown hung on a bathroom hook for a towel, and management has not yet contacted me about this. Overall a decent hotel for VA Beach at a premium price. We loved it because of the location for our kids.
June 29, 2014
Rated 4 out of 5 by John3 Meeting Stay
The hotel was nice, friendly staff, nice meeting facilities, the pool and public areas were very nice. The room was a bit dated and there were problems with the plumbing in my room that the maintenance staff attempted to fix, but couldn't.
June 26, 2014
Rated 5 out of 5 by bobbyjoe bobbyjoe
Not having pens and paper set at classroom tables is my only complaint. That is a basic that all hotels have done in the past, it cheapens the appearance of the meeting room. If limited service hotels provide this I would think it would be a no brainer for a full service hotel.
June 26, 2014
Rated 5 out of 5 by Deb2911 Fantastic Staff
As an SPG Gold Member, the Staff was incredibly helpful and accommodating in changing my reservation at the Westin Virginia Beach to the Sheraton Oceanfront. AND they were able to accommodate me both Friday and Saturday nights with no change or cancellation fees. I will definitely be back!!!
June 25, 2014
Rated 5 out of 5 by Backagain21 "Everytime I walk through the door, something Wonderful happens!"
My 7yr old said this coming in the door the second day! Our kids beds were made with their favorite stuffed animals and their blankets tucked in! Our room was just perfect, quite, clean and plenty of space. I planned our family vaca here because of how close it is to the beach, great food/service, and basically feeling like we were at an all inclusive resort! Can't wait to get back...Job well done Sheraton!
June 25, 2014
Rated 5 out of 5 by Hank41 This Hotel has great features and staff
Great hotel with awesome staff.
June 23, 2014
Rated 4 out of 5 by TravelingMan Business Trip with a beach bonus..
I have stayed at this hotel a few times, it has always been pleasant enough. This time I was able to stay during a nice summer night. Great food, great view, great service.
June 21, 2014
Rated 5 out of 5 by TDT3 Very pleased this time around
We have used the Sheraton Oceanfront many times in the past. It seems that they have stepped it up in the customer service area. The staff was extremely pleasant, always greeting and eager to serve. The breakfast buffet was consistently good as well as the food at the outside restaurant. We will definitely return to the Sheraton Virginia Beach Oceanfront!
June 20, 2014
Rated 5 out of 5 by Mike353 Great location and great staff
Patty and I stayed with you last week as we traveled from NY area to Raleigh; we had an incredible room and appreciated the Platinum upgrade to the cabana suite!! THANK YOU!
We were especially impressed with Bekah at the front desk...she was a gtreat first impression for your facility.
Also noteworthy were Samantha and Kelly at the pool bar and resturant. They were both very professional and knowledgeable about the local area.
We will definately come back again for a longer stay.
Mike and Patty Milner
Rear Admiral, US Public Health Service (Retired)
June 18, 2014
Rated 5 out of 5 by Donny777 Vacation
Staffs at the front desk were helpful when we checked in. We had a very relaxing stay and my wife loves the bed. Kids loved the pool and the beach.
June 17, 2014
Rated 5 out of 5 by Chris66 Very nice hotel
I enjoyed my family vacation at Virginia Beach Sheraton. Our suite was very clean and staff accommodated our requests promptly whenever we needed something. I plan to come back next summer with the kids!
June 16, 2014
Rated 4 out of 5 by Jocko1 Service
Check in less than satisfactory. Check-in time not included on reservation confirmation - it should be. Was told check in is 4pm - put on early checkin list at 1:30 pm. was called by desk at 3:30 after witing in line to get that information. Room was fine.
2 young men - Valet/bellmen greeted us at first arrival in front - full of helpful info. Two real Sheraton assets - best welcome I have had in a long time - if only they had known about wait for check-in.
Good clean property - food for Va. State Bar 50 year Brunch was excellent.
June 15, 2014
Rated 5 out of 5 by CecilleMGS Great Service and Hotel! Highly recommended
This hotel has done a great renovation and improvement. I was pleased with my stay years ago and now was really really great! The staff were wonderful. From the front desk, I wish I could remember her name, the lady who checked us in... she even helped us set up the roll away bed. The female servers for 2 consecutive mornings when we had breakfast were amazing and top notch service. Overall, great stay and would highly recommend.
Congratulations to all staff.
June 10, 2014
Rated 5 out of 5 by Chuckatuckcreek5 Great stay
Staff wonderful, rooms recently updated, clean and beautiful. On the 2nd floor overlooking ocean and pool, still quiet at night even though sand soccer games kids were running around loudly early on. The only complaint we have is the sheets, while soft and beautiful, make a lot of noise when you move. Really, they crinkle and make a sound when you move. Bad. But we had a great night, would highly recommend.
June 9, 2014
Rated 5 out of 5 by Fliphkd98 Perfect hotel
The hotel exceeded my expectations and the staff was excellent.
June 8, 2014
Rated 2 out of 5 by Javman Room for improvement
I was expecting better service overall.
June 8, 2014
Rated 5 out of 5 by DebfromBoston Excellent hotel!
Wonderful experience! Very pleasant staff and the most comfortable bed ever :)
June 8, 2014
Rated 4 out of 5 by SusanandBob This hotel is a great location for family fun!
A beautiful facility right on Virginia Beach's boardwalk provided the setting for a wonderful weekend. The staff were extremely friendly and made us feel like family, and the food in the restaurants was very good and reasonably priced.
June 5, 2014
Rated 4 out of 5 by momofjjnbri Nice hotel
We enjoyed our stay. The hotel and the staff is nice. The housekeepers did not vacuum while cleaning our room. I would not usually complain but with a crawling baby in the room, it needed to be vacuumed. The heated indoor pool did not feel heated to me at all, it was cold. Bathroom in our room was very small. Overall, we enjoyed our stay at Va. beach and can't wait to come back.
June 3, 2014
Rated 4 out of 5 by HRN1 first stay
Exercise roon needs to add better weights.
June 2, 2014
Rated 4 out of 5 by EJK347 Showers are best served hot
No hot water in the shower...On check out I informed the desk. I got the usual "I could care less" attitude. I was told maintenance was aware of the problem and were working on it. How about I'm sorry for your inconvenience...something? I've stayed at that hotel probably half a dozen times over the years, not sure I will return
May 29, 2014
Rated 5 out of 5 by review864 great view and staff
Typically look for Westin, Aloft so sheraton was not my normal stop and was pleasantly surprised. Nice room and view and great staff.
Music too loud for dinnertime, More appropriate for late night, Decide to dine elsewhere
May 27, 2014
Rated 5 out of 5 by May28 Oceanfront experience at its best
Hotel provides great service; food was excellent; decorum was very inviting. The section of the beach is very scenic from the patio...an experience to be sought by guests.
May 27, 2014
Rated 5 out of 5 by Angelo1933 Great hotel at a great location
We love staying at the Sheraton Beach Front Hotel because of the service, amenities and the location. The staff is friendly and supportive and always welcomes us back.
May 24, 2014
Rated 5 out of 5 by Greg5 Awesome Stay! - My review from yelp right after our Stay
The Hotel and Staff has surpassed our expectations. Everything has been spot on and service has been really good. Visiting on our anniversary from Philadelphia, it has been a true get away. Located in a peaceful section of VB and right at the beginning of all the shops on Atlantic ave.. We will be back, no doubt!
May 22, 2014
Rated 5 out of 5 by TravelGA The feature I loved the best was the ocean view.
I enjoyed hearing the waves. It was so relaxing and it helped me sleep. Because of the events I attended. I didn't get a chance to see any of the events/attractions. I planned to visit again soon to take in the nightlife and other attractions.
May 21, 2014
Rated 5 out of 5 by Elfy All around great experience
Our stay was awesome. The hotel is clean and the staff is very accomodating. The food was outstanding. I would go back again just to have the food.
May 20, 2014
Rated 5 out of 5 by CindyToys Great Mother/Daughter weekend
Spent last Saturday - Monday at Sheraton Virginia Beach and had a wonderful time with my adult daughter. We also brought our dog for the first time to the beach and had a pet friendly room. Everyone from the front desk giving us SPG drink coupons, to the bell men and bar staff - were very personable and welcoming. The location right on the beach is fabulous, the indoor pool was nice (a bit too cold for outdoors) and we enjoyed walking the boardwalk and the free concerts over the weekend. The only complaint was that the hot tubs did not work by the indoor pool. They were warm but no bubble action. We would definitely come again.
May 20, 2014
Rated 5 out of 5 by Roberts5 great time - home away from home
wonderful time - enjoyed so much the Beach Music Cruise-In - Sheraton staff is always so accommodating - Fusion Bar people are the best on the beach and our waitress - Stephanie - was awesome - looking forward to coming back soon
May 19, 2014
Rated 4 out of 5 by CKP1 Nice Hotel
We enjoyed ourselves for our short stay. The hotel was nice, the view from our room was beautiful, and as usual we love the fact that Sheraton is pet friendly. Other than the fact that it was quite chilly for the middle of May we had fun and wish our time there was a little longer.
May 19, 2014