Sheraton Pentagon City Hotel

  • 900 South Orme Street
  • Arlington,
  • Virginia
  • 22204
  • Estados Unidos
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Rated 3.9 out of 5 by 290 reviewers.
Rated 3 out of 5 by Needs improvement Requested room on club floor with a view of DC 8 months in advance. Upon arrival had room with view of road construction. Woke up by jackhammer every morning at 6:30 AM No other rooms available. Others who made reservations later had view of downtown DC. Pool was closed for renovations along with fitness center. Fitness center was moved to a small room. September 5, 2012
Rated 3 out of 5 by Alternate room, noisy neighbors, broken thermostat I arrived at 8pm and my room wasn't ready, so I was placed in a comparable room. It wouldn't have been an issue were it not for the paper-thin pass-through doors that enabled me to hear my neighbor's calls all night, including those of the other person on the phone. Different neighbors the next night, but just as loud. Thermostat was off quite a bit. When my wife called to have it fixed, the solution from maintenance was just to increase the temperature on the thermostat by about 10 degrees (set to 80-something degrees). The carpet by the door had some noticeable wear and tearand is due for a cleaning. Aside from that, the bed was really comfortable. April 4, 2014
Rated 5 out of 5 by Outstanding customer service This was not our first stay at the Pentagon City Sheraton and it will NOT be our last. The staff was really attentive to our needs. A special shout out goes to Sevena! She was a joy to interact with. She made us feel really welcome. You can tell she loves her job. Job well done Sevena (I hope I spelled your name correctly). December 9, 2013
Rated 2 out of 5 by not business traveler friendly if you drive to this hotel, it may be ok. Shuttle ran over forty five minutes to an hour late on Friday Sept.27,2012. When mentioned to Mr. Lee one of the supervising mgr. fool of excuses and I had to be the one to suggest to speak with drivers. My room was dusty and first floor restaurant cafeteira not very clean and slow service September 28, 2012
Rated 1 out of 5 by Nothing but Problems! Where to start. - Didn't have the king room I reserved - Moved me to another room - Couldn't charge anything to my room as they had a different person listed in my room - Was told parking was $6 when actually it was $22.50 - My shower filled up to my calves during a 20 min shower which is disgusting! It wouldn't drain! -Pool Closed July 27, 2012
Rated 5 out of 5 by Expectations exceeded While my travel is limited to one or two trips from Savannah, GA to the Far East yearly, I've been doing so for 14 years, usually stay in very nice hotels, enjoy good food, and expect great service. The only negative aspect of my stay at this Sheraton was the bedding which is typical these days even in better hotels. There was a bottom sheet, top sheet, and a comforter/quilt which doubled as a bed spread. The latter was too hot but using the top sheet only wasn't warm enough. I don't understand prioritizing the savings in house keeping labor over guest comfort when sleeping. What's needed is a blanket and light bed spread so guests can adjust as they wish. Beyond that the room was very nicely appointed, clean, and spacious. The reason for my visit was the Medal of Honor ceremony on March 18, 2014 at the White House and all awardees and their families stayed at this hotel. Otherwise I would have tried to find lodging in Washington that was less costly. On the evening of the 17th the Army held a reception in the hotel attended by approximately 300 people. Hotel personnel staffed this event and all were exceptionally courteous and professional, and the food great. Though I only had breakfast on two mornings in the hotel restaurant, I've never had such good service. I did the buffet and the diversity and quality of food was superb. As well, I was very pleased with the interface I had with house keeping and front desk personnel. The airport shuttle ran every 30 minutes and was timely and comfortable going/coming. March 25, 2014
Rated 5 out of 5 by My Favorite Washington, DC Hotel Another great stay at the Sheraton Pentagon City Hotel. Staff greeted me by name and took care of my every need. They always treat me as a regular guest and upgraded me to a suite with a gorgeous Capitol view. Food and service in the club lounge are the best in ten years of staying here. I'll be back. October 29, 2012
Rated 5 out of 5 by great services from the pickup at the airport, I was very pleased with the staff and the services I received. The shuttles to the Metro were super convenient, great views out of my room window, and a surprisingly quiet night of sleep were all very welcomed. Will stay again when I bring the family for sightseeing October 27, 2012
Rated 4 out of 5 by Excellent SPG recognition Hotel is old, but nicely maintained. Recognized me by name and status immediately and provided drink/appetizer and breakfast vouchers since lounge was closed. Hien the bartender wasn't helpful or friendly and most at the bar were not very happy with his lack of service. December 31, 2012
Rated 3 out of 5 by 24 Hour Gym above Club Floor Rooms?? This was a total disappointment to be woken at 5-5:30 both mornings.. I am from Chicago so really 4-4:30 for me! By people in the gym running on treadmills and dropping weights on the floor right above my head! Not the best design for a building nor a reward for loyalty! November 24, 2012
Rated 2 out of 5 by Adequate Hotel has a great location but thats about it. Bed and pillows were terrible, way too much noise since I had a street level room and they nickel and dime you for everything. Room was clean but that's an absolute minimum. For what they charge I flat out expect more. September 21, 2012
Rated 5 out of 5 by Business Visit Hotels in DC were booked and this was good alternative for midway between airport and DC. Airport shuttle was very convenient. Too bad pool, spa and fitness were under construction, but didn't have any free time to enjoy temporary workout room (which seemed OK). September 24, 2012
Rated 2 out of 5 by Hotel was HORRIBLE I stayed in this hotel for an event. Yes, I am a preferred guest but it wasn't recognized. Didn't stay on that floor. Also my toilet wasn't working during my stay at all. Service was horrible......Don't stay here!!!! The food was pretty good (crab cakes). November 29, 2012
Rated 3 out of 5 by Not Told Pool Closed The rooms and staff were very good. However, I was attending a conference for 4 days and I selected this hotel rather than the conference hotel (or any of the hotels nearby) because I wanted to use the pool each day. However, the pool was closed. September 14, 2012
Rated 3 out of 5 by Recent Stay I might recommend this hotel but with a caution. The front desk was very disorganized. I had to call twice to get my TV fixed. But special mention to employees Jason who helped me at guest services (no concierge) and Gregg, shuttle driver. September 28, 2012
Rated 3 out of 5 by Average Starwood Property Bed was not the picture of comfort compared to other Starwood properties. Additionally, more and more hotels are allowing guests to plug in additional inputs (Apple TV, gaming systems) into the televisions. This hotel does not have that. June 24, 2012
Rated 2 out of 5 by Rude Front Desk and Dated Decor During my checkin expereience Lamar was very rude and disrespectful to me and his fellow peer. Being a Plantium member I am entitlted to an upgrade including Club Level and Suites. Lamar intruded upon the conversation I was having with the gentleman checking me in and bluntly told me there were no suites available for my 3 night stay. The gentleman who was orginally checked me had confirmed there were suites available. Lamar explained to me that my only upgrade was a Club Level room which really has no difference than any other room. According to the spg app as a Platinum guest I am entitled to Club Level Access and a Suite. I think Lamar needs to understand first not to be rude and intrusive to his fellow teammates and secondly not to guest of the property. The hotel is also dated the rooms need to be upgraded to same level as other Sheratons. My stay in New Orleans and NYC was much better than this property. Also I ordered room service one night, in which I ordered a burger to be cooked medium and it came back well. The beef lacked flavor and substance. January 23, 2013
Rated 1 out of 5 by This hotel should have better customer service 1- we ask for coffee at night, we get next mornining, 2- Room service knoked at the door early because she want to clean 3 - No free internet they charge $12.50 for each devise 4- They charge $22.50 for car parking February 24, 2013
Rated 1 out of 5 by Don't stay here! The pool was closed all 5 days of stay and we were not given another place to go. We were told the day before so there was no time to book somewhere else. Men working outside windows all day. February 14, 2012
Rated 2 out of 5 by avoid this place Room was not made up for 2 of the days of our stay..We requested linens which were not brought up so we had to go down to front desk to get it taken care of.Hotel restaurant has poor service October 7, 2012
Rated 1 out of 5 by Disappointed Needed to change rooms 3x due to mildew like odor and electrical, phone and plumbing problems. Very disappointed in hotel's slow responsiveness and the lack of maintenance overall. December 12, 2012
Rated 5 out of 5 by Thanks. Your staff was friendly and helpful. From check in through check out we appreciated the way that you and your staff helped to make our stay enjoyable. Thank you. Mr. Gallagher February 18, 2013
Rated 5 out of 5 by Stay duiring NDP's The Summons Became friends with the cheff, the girl at the reception desk, operations manager. All went the extra mile to bless me as I took part in NDP's The Summons. October 8, 2012
Rated 5 out of 5 by Outstanding service During hurricane Sandy, the hotel provided the most wonderful service and support to our event. The service was so great that no one was inconvenienced. November 1, 2012
Rated 5 out of 5 by MCM 2012 Great location to stay for the MCM. Friendly, helpful staff! We used the shuttle to the Metro every day and it made it so easy to get around town. November 1, 2012
Rated 4 out of 5 by Friendly staffs and clean room Overall I have a good experience with this hotel. The hotel has everything I needed during my stayed, it has heated pool, gym and good breakfast. January 3, 2013
Rated 4 out of 5 by Great location, lousy outlets The location was central however parking was expensive. The outlets were also loose therefore preventing any chargers from staying in. January 7, 2013
Rated 1 out of 5 by Below Expectation The service at the hotel was well below my expectation. Basic amenities were not included. It was a disappointing experience. October 19, 2012
Rated 5 out of 5 by Evacuation Emergency lights are needed in the rooms. We had a 2 AM evacuation and no lights in the room. September 27, 2012
Rated 2 out of 5 by Complaints Car had water damage in garage. TV volume could barely hear, reported, nothing done. October 7, 2012
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