Rated 5 out of 5 by DebbTam Winter Wonderland
I took my granddaughters and daughter to the Cavalier for a 2 day break. We all had a great time. We went to Carver's for dinner and all the staff were attentive to our needs. They made my granddaughters feel special, stopped to talk to them, asked them directly what they wanted. We are planning another stay in February. Thank you Sheraton Cavalier, you made our getaway fantastic.
December 30, 2012
Rated 5 out of 5 by iakam Weekend getaway
Great Sheraton to stay at. My son had loads of fun at the pool. the SPG member benefits were awesome. Centrally located to everything I wanted to see and do. The staff was awesome! The beer was great
August 19, 2014
Rated 2 out of 5 by 2k9parents Bitterly disappointed
We have stayed at the Cavalier many, many times and received really fantastic treatment, even during Stampede week. So our hopes were high when we booked this week-long stay commencing Sept 8, 2014. However, none of the service we are accustomed to receiving was forthcoming from the get go. The room we were allocated was filthy - we complained and were moved to another room; no apology, no move on the part of management to ease our discomfort. The new room was marginally better. The new bathroom actually had hair and other filth in it - the room itself had ring marks on the table surfaces and dust abounded. A housekeeper looked in, agreed with us and had staff clean up a bit - just a lick and promise!
Furthermore, we have ALWAYS been upgraded to the Club Floor, but were not, this time around, even though there were rooms available. We were told we would have to pay $45/night if we wanted access to the Lounge. We wanted to pay in points == we have nearly a million in our account, but the day manager on Sept 8 refused!
This whole experience was just so off the charts bad we just could not believe it.
The night manager (Chris) a few days days later was super nice, though, and helped us through a difficult time when our license plate was stolen.
Has the management changed? The last time we stayed at the Cavalier (2012) our experience was 100% better. Because of our pleasant stays over the years we return to this particular hotel time and time again. Now we just don't know.
September 14, 2014
Rated 4 out of 5 by SPGL2 Long time visitor to this hotel
I have stayed at this hotel on business trips for many years and admire it for the constant upkeep and renovations. It maintains a high level of maintenance and appearance both in its public areas and guest rooms. The quality of staff and training is also evident. One thing, regardless of your Starwood Membership standing it is difficult to obtain a room upgrade at this hotel.
October 29, 2012
Rated 5 out of 5 by Sandi46 Another great stay
The hotel lobby is comfortably luxurious with well appointed rooms.
The room was over sized with soft bedding and very comfomfortable beds.
The restaurant was bright and had a good selection of breakfast (the only meal I ate on site) items at a good price point.
The bathroom was compact with up to date fixtures. I loved the large walk in shower, rather than a tub combo!
April 15, 2013
Rated 4 out of 5 by Jack10 Good Hotel but needs to fix WIFI
Hotel was newly remodeled and was very close to the Shaw offices. The WIFI and the internet access needs improvement. It works but is inconsistent performance dropping my VPN connection and Webex calls regularly.
August 14, 2014
Rated 4 out of 5 by Gret Some suggestions for the water park
I am concerned regarding the safety of children in the pool area.
Please consider an attendant at the top or bottom of the slide and to enforce the "no diving" suggestions written on the edge of the pool.
As well the attendant could monitor the overcrowding in the hot tubs.
Persons folding the towels do not appear to have any ability to perform these safety duties.
April 7, 2014
Rated 5 out of 5 by captainhappy Calgary Weekend
First time to Calgary and selected the Sheraton based on various reviews. The older looking exterior gave way to a very elegant, modern and well maintained lobby and main floor certer. Room was very nice and overlooked the pool complex. Great fun for kids and the hot tub.jacuzzi was a well respite after long days. Close to shopping, restaturants, etc. WOuld stay again.
October 14, 2013
Rated 5 out of 5 by Nana54 Great service
The most friendly place I have ever stayed. From the time we arrived we where early and they helped us get settle in sooner. The restaurant service was so friendly even with messy children. The most important was how clean it was very impressed
August 5, 2014
Rated 5 out of 5 by ZaphodGold Another great stay at the Cavalier
There was a time when I was staying at this hotel monthly when travelling down from Edmonton. This is the first time in nearly 3 years that I've stayed here, and it is still a great property.
While I didn't get onto the spg floor (7th), I was upgraded to a suite which was quite nice. Beside the elevators, but there was no noise at all. A very comfortable room.
December 5, 2011
Rated 5 out of 5 by RefiningRuss Great experience
I have been the presenter at a number of classes at this location. During the most recent visit I found all staff exceptionally courteous and friendly, and the catering group very attentive to all my needs. The food provided was exceptional. A job well done by all members of the hotel staff. I could certainly recommend this hotel as a site for your meetings.
October 25, 2013
Rated 3 out of 5 by GRP1921 Some What Let Down
I have stayed here several times for business and have always been treated well and enjoyed my stays. This past weekend I attended with my family for pleasure for 1 night. We had 2 adjoining rooms on the third floor. Unfortunately the rooms we received were directly over the rooftop air conditioning / ventilation units - absolutely no view. As a gold member I would have hoped for an upgrade, but given that the hotel was very busy I fully understand that this may not have been possible. However, I'm pretty sure we could have been placed in other non-preferred rooms that had some sort of view. I advised that I may need a late check out and was advised that the best I could get was an extra hour. I had to advise that I was a gold member and could have until 4pm if necessary. Neither of the above are show stoppers but based on previous stays I was disappointed. I'll still stay here but I will hope for a return to past experiences.
July 24, 2013
Rated 4 out of 5 by jazz08 They like dogs
Once again we stayed at the Sheraton Cavalier on the last night of our three day trip home. We were welcomed warmly by the staff and check-in was a breeze.
Our room was clean, the beds were comfortable and we along with our two dogs felt very much at home. We all had a restful time and a good nights sleep
Best of all, they have a Starbucks in the lobby
May 19, 2013
Rated 4 out of 5 by Marine1 Cameron Clark's Stay
I travel very much in my job all over the world and every time I come to Calgary, my first choice of hotel is the Sheraton Cavalier hotel, and I have stayed at pretty much all of the high end hotels in Calgary.
The staff takes care of all of my needs and leaves me alone which I like and the resturants and pubs are friendly with good food at a good cost.
December 12, 2011
Rated 2 out of 5 by LWBK Unable to accomodate travel schedule
Arranged early check in ahead of time due to flight schedule. Arrived at hotel and room not available for 5 hours with no reasoning other than 'we're busy'. No other options available other than bags checked. Number left to contact when room available and never contacted. Others had checked in ahead of me.
June 28, 2014
Rated 4 out of 5 by PDM5 Great beds - some changes needed
I really like this hotel for its location, parking and rooms. What does bug me is this is the only SPG property that requires you to sign a club lounge voucher and provide a tip to the club server. I have been to alot of SPG properties, and only here do they do this. Lighting in the bedrooms could be brighter for reading. Otherwise, a decent property.
September 9, 2012
Rated 4 out of 5 by moon678 This hotel has a great staff
I thought that the staff was very friendly and helpful. The lady who made coffee downstairs was very nice and welcoming. Also had to sit in the bar area for some time one night working on a presentation with a coworker and the scene was perfect. Not too loud but enough going on that it wasn't boring. Overall a good experience!
June 2, 2014
Rated 5 out of 5 by Gouletset Best hotel ever
I booked this hotel online and when we got theyre it exceeded my expectations!! Beautiful rooms and bathrooms the waterpark was great for my kids- the pools coulda been a little cleaner but understandable with all the people coming and going. I needed towels and it was brought up within 5 mins! Great place and I have been recommending it to everyone!
August 29, 2012
Rated 5 out of 5 by MJP3 Great hotel!
The Cavalier never disappoints! We stay often for business and the staff is always great, the rooms are clean and modern and the hotel is in a great location. Free parking, occasional upgrades, great service, full amenities.
August 1, 2014
Rated 4 out of 5 by Mocha Great hotel
Although it was a two night stay, location was good. I only wish they would have upgraded me to club lounge as I usually am. Slight disappointment. Overall experience was good.
August 9, 2014
Rated 3 out of 5 by James2007 Disappointed
We were very excited to spend a night at the Cavalier. We have been there before. I usually check hotel rooms once I arrive in the
room and this time was no different. There was what looked to be blood marks on our bed cover, I called Guest services right away and whoever I spoke with didn't seem overly concerned. I called again and someone eventually came up to look at our bed cover and had a new cover brought in. What bothered me was that I don't believe the top bed cover had been changed from the previous guest. Also, after going into the washroom, as I was opening the door I noticed something brown in colour smeared on the door below the handle. I had already contacted guest services once and didn't want to doing again, so I used one of my Clorox wipes from camping to clean the door.
I am not sure we will visit again :(( I am really disappointed with the cleanliness of our room and the lack of sense of urgency in having the issue dealt with.
July 29, 2013
Rated 5 out of 5 by Lisa2267 This hotel has comfort figured out
We travelled to Calgary for a team tournament and found the hotel very efficient, comfortable and accommodating. They kept our whole team together with our rooms which was a bonus. Pool was enjoyed by all the kids. Would have been nice to have a fridge in our room (not bar fridge) to keep our extra food, drinks for the tournament
April 7, 2014
Rated 4 out of 5 by JamesZ A Good Experience
Overall, a good experience. Nothing spectacular, but quality stay.
I did not try the restaurant, but the lobby bar staff was very attentive and efficient.
I was surprised that the hotel was quite so far away from the airport. And, with the construction that is currently going on the morning shuttle rides can take quite some time.
March 22, 2013
Rated 4 out of 5 by Lizzy58 Thumbs Up!
Our stay at the Sheraton Cavalier was great! The room was comfortable and clean and had everything we needed. Of particular note were the staff - whether it was the server in Colors, or the young man cleaning the elevator, or the woman cleaning our room, or the desk staff - all very friendly and helpful. I will stay there again!
April 2, 2013
Rated 1 out of 5 by vb31 romance package??? really??
arrived at the hotel after having booked romance package, which included late checkout if available, I had to ask, them prompt the front desk clerk to look at our reservation, which would include a late checkout til 4pm if the hotel was available. I was able to have a checkout til 3. I asked if the sparkling wine and chocolates were in the room, blank stare...they were sent up, but merlot not sparkling and only half a bottle. Dinner in the lounge, steaks tasted like they were boiled...odd Breakfast was included in romance package, we asked desk in the morning when we came down where the breakfast was, we were directed, a nasty breakfast to the tune of 35.00 which we had to fight about because our breakfast was to have been included They eventually went to the front desk to check and the lady came with breakfast vouchers which had not been given to us at checkin. No apology, appears they didn't much care...the room was fine..the romance package a joke...what a shame
April 7, 2014
Rated 5 out of 5 by OmaNaomi Nice property, good location!
Second stay here, great location, tons of parking, even aa covered parkade, very important for us when hauling a car trailer. Only issue was thermostat not working in room 626, was a little chilly, stuck at 18.5 degrees.
July 21, 2014
Rated 4 out of 5 by Kpoz42 This hotel needs to warm up their swimming pool!
Our room was very comfortable, the staff was very friendly, the bed was wonderful, but the swimming pool was way too cold.
August 11, 2014
Rated 4 out of 5 by GRP1921 Good Business Hotel
I spent two nights here at the end of October. The hotel is easy to get to in the NE part of the City. Close to the airport and with several restaurants nearby it is a good location, especially if you don't need to be right Downtown. Also, if you have a family, the two waterslides in the pool are great for the kids.
November 5, 2012
Rated 4 out of 5 by Jody77 Left an e-reader and they shipped it to me
I left my e-reader int the hotel room and the manager personally retrieved it the next day when I called. They were able to ship it to me, and was very happy with the service I was provided along the way.
July 21, 2014
Rated 5 out of 5 by Val13 Will definitely stay again
We got an amazing deal on this hotel. Because we stayed on a long weekend we got our 3rd night free! The staff are awesome and were always happy to do anything to make our stay special. And everywhere we went they would go out of their way to put a smile on our 2 year old daughters face. We got complimentary breakfast and evening horderves with our stay and both were always fantastic. I was expecting a little more from the pool area. I thought it would be bigger with a few more things for our 2 year old to play with, and it was always super busy when we went. But we went every night of our stay and still had a blast. We were able to take our daughter down the slides which she LOVED! There was always a line up for the slides but we never waited very long. The location of the hotel was great as well. We were close to everything we had planned to do like the zoo and the spark center. All in all we loved our stay and will definitely staying again the next time we are in Calgary :)
May 21, 2013