Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • United States
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Rated 3.7 out of 5 by 2128 reviewers.
Rated 5 out of 5 by exceptional for such a great location in the heart of everything good in nyc you and your staff do an amazing job!! March 22, 2014
Rated 4 out of 5 by Great location We really enjoyed our stay in NY and this hotel was in a perfect location. We were able to walk to most sites or easily catch a cab with the help of the doorman. Rooms were very comfortable. The only issue we had was poor water pressure in the shower. April 23, 2013
Rated 5 out of 5 by Hotel Staff so helpful A special thank you to Jade who was working on the reception desk during the big Saturday snow storm. She was instrumental in relieving the stress of whether to check out or proceed to the airport by providing us with reservation options. December 16, 2013
Rated 4 out of 5 by An amazing hotel I found the staff to be very courteous and helpful. The rooms were clean, the views were amazing and the upgrade to the Concierge Level was well worth the $50/day extra. The hotel is very well located and most areas of the city are withi easy reach. June 26, 2012
Rated 4 out of 5 by Older Hotel But Still Fine This hotel is comfortable and in a great location. They've put money into keeping it up, like the lobby area (open spaces), and good for people watching. While the rooms could use a facelift, still a fine option for NYC as it offers all the services. April 3, 2013
Rated 3 out of 5 by Would Not Stay Here Again For the price paid per night, I was extremely displeased with the hotel amenities and customer service provided by this hotel. I have never had this poor of an experience with a hotel of this caliber. It took 3 calls down to room service (and an hour of my time) to get a menu brought to my room because one was not left in there. I also think it is a dis-service to customers to charge $10/day to utilize the fitness facility. Exercise in and of itself is already a barrier for many people so it is not in the best interest of your customers to create another barrier to exercise. I believe it is also the responsibility of the hotel staff to ensure ALL paying customers are having an enjoyable experience and to monitor for any situations that would cause an unpleasant experience. We had individuals on our hallway who were using recreational drugs (i.e. pot) and it smelled up the entire hallway. There was also a person 2 doors who thought it would be ok to loudly practice his/her trumpet playing. Overall, it was not an enjoyable experience (especially compared to other very nice hotels I have stayed at). The only good experience we had was with one of the receptionists who upgraded our room to a king size bed and added "free" wifi to our stay. April 1, 2014
Rated 5 out of 5 by hotel meets the needs of visiting NYC theatres museums and Art events Great location, steps off Times Square with easy access to subways. Secure outside environment without unwanted pedestrian congestion. March 13, 2014
Rated 5 out of 5 by Great location, outstanding staff I stayed at this hotel just for a couple of nights, I asked the concierge for a recommendation for a restaurant where I could bring clients, they were spot on to my needs, overall the staff made everything possible to make my stay a pleasurable one. December 4, 2012
Rated 5 out of 5 by Top Place To Stay Great place to call home - Easy to check in and then get out to the Streets of NYC ! March 25, 2014
Rated 5 out of 5 by Sheraton NY Times Square is Awesome !! I had an awesome time staying at the Sheraton NY Times Square this past weekend. It's in a great location and the rooms are great- very comfy beds. The staff is very friendly, helpful, and made ever effort to meet all my needs. One word- AWESOME !! May 20, 2013
Rated 4 out of 5 by Welcoming and Staff helpful Customer service was very gracious enough to send me wine and cheese. It was a welcome surprise and greatly appreciated for my stay at the hotel. I had trouble with opening the wine and a gentlemen in housekeeping was kind enough to open it for me. October 9, 2012
Rated 4 out of 5 by Very nice hotel Very nice hotel in a very good location. It is VFM. However the only thing I would say that breakfast on club lounge should be much better because I am used in European club lounges and breakfast is far better than what was offered in this property March 4, 2013
Rated 5 out of 5 by Can I bring the bed home with me? This is the most comfortable bed I've ever slept in! The room was a bit small, but very clean. We had problems with the toilet not flushing, but spoke with a building engineer who was able to fix it in a timely manner. Staff was very professional! August 7, 2012
Rated 4 out of 5 by big room, great location the room is larger than many in Manhattan. It includes a sofa/daybed that an extra person could sleep on and a large desk/dresser unit. The location is just 3 blocks from many subway stations and easy walking distance to Times Square and theaters. October 12, 2012
Rated 3 out of 5 by Good location; small room The hotel is well situated, close to many museums, shopping and landmarks. Our room, two double beds, was quite cramped. The small desk by the window was almost unusable. My experience, if you are Gold Elite, is that you receive a larger room. October 23, 2013
Rated 4 out of 5 by Hotel is well located The practical location of the hotel is good for meetings in Mid-Town. March 27, 2014
Rated 4 out of 5 by Great Hotel The room was cozy but extremely clean and comfortable. I have stayed in other hotels in NYC where the beds are to hard, the bed comfortable. Slept like a baby eery night. The staff is stellar and very attentive to our needs. Will stay again:) October 30, 2013
Rated 4 out of 5 by Good stay at Sheraton on 7th Ave. Check in was easy--I was able to get into the quicker SPG line. Otherwise, it was a long line and not moving quickly. Room was fine--bathroom was basically clean, but is already showing signs of aging after the recent big renovation. December 16, 2013
Rated 5 out of 5 by Nice place to stay in NYC Quick car valet and fast check in. Efficient and friendly staff to meet your needs. Elevators very fast and never a wait. Very comfortable bed and pillows. Great location for walking to theater, Lincoln Center, Moma and 5th ave. Enjoyed our stay. October 15, 2012
Rated 4 out of 5 by location location location I stay at this hotel once a month. Fantastic hotel with a Great location and very good staff both at reception as well as club lounge. My only negative comment is the club lounge no longer has fresh fruits for breakfast. Bring them back please ! September 10, 2012
Rated 4 out of 5 by Pillowcases and towels Pillowcases and towels had a sour smell, similar to what I've experienced in cheaper hotels. It was very off-putting, as I had to go through quite a few to find some that smelled fresh. Maybe your laundry should consider changing its detergent. August 26, 2012
Rated 2 out of 5 by Expensive and not satisfacory I was dissatisfied with my stay at the Sheraton New York. Big hotel with with good location but no customer and service minded staff. Had a good experience when booking the room via internet / reception but not with the service during the stay. December 4, 2012
Rated 5 out of 5 by Mr WCR Excellent room and service. Room needs more electrical plugs for devices. March 25, 2014
Rated 4 out of 5 by Excellent choice! This hotel attended our expectation with a great staff treatment, confort and excellent localization. March 19, 2014
Rated 5 out of 5 by The Staff is amazing!! From the moment we walked into the hotel to the moment we picked up our car. Every staff member was helpful, polite and smiling. A truely enjoyable customer service experience. Keep up the great work and awesome Guys out front of the building. February 11, 2013
Rated 3 out of 5 by Overcharges Disappointing. Twice I ordered room service and both times the prices charged on the bill were MORE than the in room menu. Overcharges ranged from $1 to $2 per item. The first room service delivery was on time. The second was 15 minutes late. June 25, 2012
Rated 2 out of 5 by Director The service was much under expected for the normal Sheraton standard I know. The staff in the reception seemed like they didn't care about customors and made a lot of mistakes. Very unprofessional. The cleaning of the room was not satisfying. December 4, 2012
Rated 4 out of 5 by Excelent location, facilities are very good for the price The hotel is great, convenient, its location is ideal for visiting the sights of Manhattan. The rooms are good enough, but a bit small when there are more than two people. Very friendly staff. I recommend it. I'll be back January 3, 2014
Rated 4 out of 5 by Great Location Was thrilled to have access to so many subways nearby, We had to go to Brooklyn for a wedding and it was easy. Business center was small. In room Internet cost seems ridiculous when you are already paying more than $00 per night for a room. July 26, 2012
Rated 4 out of 5 by Fantastic Front desk Manager I had a terrible experience upon check in which was resolved within an hour by Meredith the Front desk Manager. Excellent stay after she resolved problem.. Sheraton is lucky to have someone like that who really cared! Definitley coming back! December 11, 2012
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