シェラトン・ニューヨークタイムズスクエアホテル

  • アメリカ合衆国
  • 10019
  • ニューヨーク,
  • ニューヨーク
  • 811 7th Avenue 53rd Street
  • マップ

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Rated 3.7 out of 5 by 1995 reviewers.
Rated 3 out of 5 by Get Better Shower Curtains Although in a great location and with courteous staff, the shower curtains within the hotel are an inferior product. Every time I came into the room, the entire room smelled moldy because the shower curtains smell. April 29, 2013
Rated 5 out of 5 by Plusses and minuses Accessible room (for those w/disabilities) had a "desk" chair w/out arm rests. I can't rise from such a chair. Upon request, staff exchanged my chair for one w/arms and a seat 20" AFF. Thanks! Elevator door jambs are inconsistent w/all other hotels I've ever stayed in. You look, and instead of seeing the floor you've arrived at you see the number of the elevator. Very confusing. I got off on the wrong floor several times because you can't see the floor number on the door jamb. Pls fix this! Servers in the DR aren't paying enough attention to the diners. Two servers came into the room to serve one man his dinner. I raise my hand & wave. Wanted to modify my order. No server noticed my waving - they didn't look at the rest of the DR - only at the one man who they were serving and he was sitting near the kitchen. Also, I told my server when I ordered that I'd need help when leaving (chairs do not have armrests). No server to be found when I was ready to leave. Another guest helped me up from my chair! This is very bad. Servers were in the back. DR was not busy - only 4 tables. Me, a deuce, another single and a 4-top. Snowy Thurs AM; needed to get a cab. Ramp to outside was not salted or shoveled at 7:30 when I went out to get a cab. Slippery. Please salt/shovel sooner or more often. Fri AM ramp was clear! :) Room was wonderful, although I'd prefer a firmer mattress and a grab bar outside of the bathtub. I had to hold onto the shower curtain rod to stabilize. Would have preferred a low-threshold shower rather than a bathtub. Loved the window shades! Closet was great; sufficient # of hangars. Thx. February 15, 2014
Rated 3 out of 5 by hotel Not alot of amenities. Very expensive and not many options in the hotel for food options. Just not very impressed with staffing and the concierge was not accurate with times and options of tourist information. August 14, 2013
Rated 5 out of 5 by GREAT CUSTOMER SERVICE!! I would like to say "Thank You"! to the staff at the hotel. EVERYONE (Front Desk, Concierge, Bag Check Area, Doorman, etc)I encountered were very polite, friendly and extremely helpful!!! GREAT CUSTOMER SERVICE!! March 11, 2013
Rated 3 out of 5 by Clean but snug Great location, courteous staff. Queen room rather small but clean. Bathroom snug. Could have used better lighting at mirror. Please no smoking outside at front door--had to wade through smoke smell at all hours! September 21, 2012
Rated 5 out of 5 by Cool Place The hotel really maximizes it sapce to give you the best overall quality hotel experience. The room was clean, comfortable, and well furnished. Its also well within walking distance from everything that you need. October 15, 2012
Rated 5 out of 5 by Excellent hotel! Always enjoy this hotel! Excellent, central location in Manhattan. For those who do not want the typical "New York boxed room" and desire a spacious, comfortable room for your NYC stay, this is the hotel for you. October 27, 2012
Rated 5 out of 5 by Great hotel--Great Staff Check in staff went out of their way to accomodate our needs and special requests. Housekeeping was immaculate and responsive to our requests. Third time here and it will not be our last. Thanks for a great stay. September 11, 2012
Rated 4 out of 5 by Location, Location The Sheraton Times Square is all about location. The staff are helpful and friendly. The rooms are ample size and clean. The beds are comfy but would have loved a fitted sheet instead just a flat sheet on bottom. January 31, 2013
Rated 4 out of 5 by Great location Great location, bathroom is small, beds are not as comfortable as they used to be, wifi should be included for preferred members even tho they don't travel a lot, room phone should not have to be charged to work June 16, 2013
Rated 2 out of 5 by Would come back if improved service I stayed here twice, once as a gold member when I joined SPG and once when I was platinum. I never received an upgrade passed the club floor. the rooms are very tiny and you can hear the noise from the next room. April 13, 2012
Rated 5 out of 5 by Great Location and Staff I was welcomed to the hotel by Christian at the Preferred desk. He had honored my request for rooms close together. Couldn't have asked for abetter location! December 4, 2013
Rated 5 out of 5 by Amazing staff and location! The staff at this place is amazing! Meredith was fantastic in helping with every question I had and Edwin knew what he was talking about! Also the concierge and lady on night audit were very helpful. Great Stay! June 11, 2013
Rated 4 out of 5 by Great time! The hotel was definitely everything we expected. I think we would have been happier when the construction was done so that we didn't have to hear the noises from the floor below but other than that it was great. May 24, 2012
Rated 5 out of 5 by First stay, great stay. This was my first stay at a Sheraton, I work in HR at a Sheraton in CT so my expectations were very very high- everything was great- the food, the front desk and the location. I loved the Sweet Sleeper mattress. December 20, 2012
Rated 5 out of 5 by Great hotel Great hotel that met my needs. January 16, 2014
Rated 2 out of 5 by Equipment not good Iron didn't work TV remote didn't work Had to screw the shower head back in For $350 a night I would expect more 20 minutes we got another iron Not sure when they came with a new remote as we had left the room June 28, 2013
Rated 4 out of 5 by Excellent location This hotel have an excellent location. The first time, the room was ok (floor 49) but the second time, my room was very tinny (room 1953). The hotel looks good, little old but in general was a good experience. June 25, 2013
Rated 5 out of 5 by Outstanding location Service,location,and professionality fit the description of this fine hotel. January 6, 2014
Rated 4 out of 5 by The best possible location I strongly recommend this hotel as one of the prime best location in time square. It is just a few blocks from time square as well as from Central Park. Don't be confused by other's description this is the one. December 30, 2012
Rated 5 out of 5 by Hotel's positives Hotel's location was superb. Close to all attractions and far enough away from the crowds of Time Square. Beds were extremely comfortable and the room was very quiet. There was no noise from the street. September 3, 2013
Rated 4 out of 5 by I must compliment this hotel on there front desk staff. Two areas to mention, A little more space for luggage rack between mini bar and dresser in kings size bed rooms. It would be nice if the local PBS television station was in the house cable system with sound. May 4, 2013
Rated 5 out of 5 by This hotel is in a great location We were within walking distance of everything. Rockefeller Center, Central Park, Times Square, 5th Ave and the Theaters! The hotel is very clean and the staff was very polite and helpful. October 22, 2013
Rated 4 out of 5 by My Stay at the Sheraton This hotel offers a great location for tourists and the business traveler. The property manages at a high occupancy. Decent work out facility and meeting rooms. Starbucks offered in the am is next level. April 27, 2013
Rated 4 out of 5 by Nice Hotel My daughters and I spent last week in New York at this Sheraton. The location is excellent. A short walk to Times Square, central Park, subways, Rockefellar Center, etc. The hotel is well maintained and the rooms were nice. The staff in general is very friendly but I found the individuals handling the front desk to over promise and under deliver. Upon check in the gentleman offered to upgrade us to a corner room. Upon checking there was not one available that night but he said to stop back the next day and he would have one availble and we could move. The next day when I went back, the man on duty said nothing had been done but he again would have one ready for us the next day. Again I went back and the woman working said he did reserve one but it wasn't clean yet and she would have the keys delivered to our room. I explained we would be heading out in an hour and she said it would be about 5 minutes. Surprise no keys were delivered so we gave up. In general the hotel was very nice but don't believe it when they promise you upgrades. I would have preferred he never said anything. June 24, 2013
Rated 5 out of 5 by Great staff The staff are always friendly and helpful. Left a bag behind in the room. Security gave us a call once the cleaning staff found it. Each employee went beyond their job description. Many thanks to you all. May 19, 2013
Rated 5 out of 5 by NYC Visit The hotel overall was excellent and a great location--tonly two items for suggestion, will be even better when rennovations are cpomplete and the check in process is slow, could improve the service there. May 16, 2012
Rated 4 out of 5 by Good Hotel, Good Location The hotel is located close to points of interest like Times Square, Broadway, Central Park, Rockfeller Center and 5 th Avenue. It is also easy to use the Subway from this hotel. Room is clean and silent. January 13, 2013
Rated 3 out of 5 by This hotel needs better sound-proofing Every morning, I got woken up by noisy tour groups checking out, shouting, doors banging and people talking loudly across the corridors. It is just very uncomfortable to be awaken rudely every morning. June 23, 2013
Rated 5 out of 5 by AMAZING EXPERIENCE!!!! This hotel really knows how to treat it's platinum guests. The staff was very curteous and friendly. Not to mention the Suite upgrade that I received was very nice. I am looking forward to my next stay. March 11, 2013
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