Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • Nova York,
  • Nova York
  • 10019
  • Estados Unidos
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Rated 3.7 out of 5 by 2246 reviewers.
Rated 3 out of 5 by SI Times Square The hotel is in a great location for the theater which is why we were in NY. The only thing we have that is annoying is the sound proofing in the rooms (or lack thereof). Toilets flushing, people talking. It was hard to get a full night's sleep. March 17, 2014
Rated 3 out of 5 by Satisfactory Hotel met our needs since expectations were low. Good location and serviceable. Bathroom smelled funny, hallway light wasn't working properly even after they said they had fixed it and the safe kept on braking since the battery was being held in by duct tape. January 5, 2014
Rated 5 out of 5 by Time Square was great Loved being there. My room had pretty thin walls as I could hear the neighbors on there phones, talking in their room or in the hallway late in the evening. That would be the only place of improvement. Staff was great. Breakfast was great. Really enjoyed my stay October 22, 2012
Rated 4 out of 5 by Good hotel with great location Hotel was a great stay and central to everything we wanted to see. Only problem was that conversations from staff and other guests in the hallways was really loud in our room. Hotel was great, staff super nice and friendly and overall really positive expereince. February 26, 2013
Rated 2 out of 5 by This hotel has a great location but dissapoints The staff and the hotel were not up to the task of handling the crowd created by the holidays and conventions. I am starwood platinum and while the staff attempted to be accomodating I was not treated very well. Our room was onthe club floor but it was dirty upon check-in including remnants from a previous guest in the toliet...gross. Upon complaining the cleaning problems were resolved and we were told our 12,000 points would be returned to our account and we would be upgraded to a better room the next day. The day crew indicated my account had been credited for 5,000 points and we were offered a change of room but it was hardly the upgrade we had anticipated for our troubles. In addition the elevators failed three times during or visit causing us 15-40 minutes delays to either access our room or exit the hotel. We appreciate the gesture of a bottle of wine and cheese plate but we would rather have enjoyed the guest room experience we have come to expect as a starwood platinum guest. Thank you for requesting our feedback. December 5, 2012
Rated 5 out of 5 by Great stay! Check-in staff was absolutely amazing. Very good room size for Times Square. Club lounge very practical with friendly staff. Excellent location. Coat check room very expansive (not operated by hotel...) and not able to access your car to store your luggages... May 21, 2013
Rated 3 out of 5 by The hotel staff is outstanding Most of the staff here has been very helpful. Especially Matt and Christopher at the font desk; Joy in billing and Sharon which I'm not sure of her department but she has helped with our reservations. Some your front desk staff are a bit sharp not very helpful. April 18, 2013
Rated 4 out of 5 by some comments A large comforter is not necessary in the summer time.It just gets in the way.The little radio on the nightstand was unusable(poor reception).Bathroom was very clean and nice.Staff was helpful and did a good job.The room even had a fairly good view of 7th Ave. September 2, 2012
Rated 5 out of 5 by Wonderful Hotel The Sheraton far exceeded our expectations! The hotel is lovely, rooms are comfy and clean, the staff was exceptional. We had a slight problem with our reservations at check in and they resolved it cheerfully and efficiently. I will definitely stay here again. June 10, 2013
Rated 4 out of 5 by Good location for tourists. Hotel and room were clean and quiet enough to sleep through city life. A lot of tourists and convention guests can make it busy. One annoying thing is that the hotel charges everyone (including hotel guests) $4 to store each piece of luggage. March 21, 2014
Rated 4 out of 5 by Much improved I had avioded this Sheraton for years because of the cheap furnishings and overall inadequacy of the rooms. At long last they've had a meaningful renovation and added comfort and eye appeal. I'd recommend now and will return. April 17, 2014
Rated 5 out of 5 by it is in a great location location is great but we usually have a t least 3 people stay in a room and the full size beds just aren't quite comfortable enough for two. Queen size beds would be great. . May 22, 2014
Rated 3 out of 5 by Excellent location Barman Business but not friendly at least with us Room we arrive late (midnight) but were told we were upgraded which wasn't true so why to tell us We were on 6th floor and it was very noisy during the week-end late night and early morning due to young group. May 10, 2013
Rated 5 out of 5 by My stay at the Sheraton New York Times Square My experience at the Sheraton New York Times Square exceeded all of my expectations. I thoroughly enjoyed my stay. The hotel is impeccable. The staff is very professional and extremely courteous. I will definitely return to this hotel at my next visit to NYC. June 15, 2013
Rated 5 out of 5 by Very Comfortable Simple one night stay in the city with my family. Very clean, comfortable room. Friendly check in. Needed a restaurant recommendation and got a good selection from the concierge. Lots of "stuff" within walking distance. Will stay here again without question. August 29, 2012
Rated 2 out of 5 by have stayed in the past; would not stay again I am a Platinum member. So many usual amenities (robe, water, potential upgrade, serious delay in getting my laundry picked up, etc. were woefully lacking on this stay. Response to the above problems was very slow, and in some case, non responsive. February 20, 2014
Rated 3 out of 5 by Floor was dirty I've stayed at this hotel before and thought it was great. But this visit was disappointing. Our hallway floor was very dirty - looked like it hadn't been vacuumed in days. Our room was clean enough, but not great. Location of this hotel is very convenient. December 9, 2011
Rated 5 out of 5 by Love this Hotel!! This is my 2nd. stay at your hotel. We loved the new upgrades in the decor and carpet! This hotel is classy and the staff is always so helpful and act very professional.I will only stay at the Sheraton New York Hotel when I visit N.Y.C. I Love your hotel!!! October 24, 2012
Rated 4 out of 5 by Overall one of my favorite places to stay in New York City Whenever I stay here I reserve a Club Level room. This time I was disappointed in the food they offered in the lounge. In the past there was a nicer assortment of snacks. Same with the continental breakfast. Need to step that up to what it was in the past. October 22, 2012
Rated 5 out of 5 by Great Location We have stayed here 3 times and are never disappointed. The staff is very helpful, with quick check-in. The location though is the best. It's within walking distance of Times Square, Central Park, Rockefeller Center and 5th Avenue. Love this hotel in NY!!! October 5, 2012
Rated 4 out of 5 by Great Conference Hotel I stayed here as an overflow from a conference down the street. I was surprised at the low rate (a conference perk) and pleased with the cleanliness of the freshly updated room. The only complaint I had was the room was a bit small, but hey, it's New York! March 7, 2012
Rated 5 out of 5 by Beautiful hotel great location! I originally booked the hotel in hopes it was clean and a decent location since I was traveling with my 11 yr old daughter. It exceeded every expectation! The rooms were clean, new and a nice size. Above all the location was the best, we walked everywhere! October 24, 2012
Rated 4 out of 5 by Great location This was a great location for our weekend visit to take in the Rockettes, see the 911 Memorial and see the area. Only problem was 2 of my 3 rooms were not ready upon arrival and linens not available for the lounge until 2-3 am which was very disturbing. January 1, 2014
Rated 4 out of 5 by Great stay, great location Comfortable beds, excellent service and a good nights sleep. Staff was friendly and helpful. I do wish the wi-fi was free in the rooms and the shower water pressure was a bit better. Overall, a great stay and I would stay here again, excellent location! December 25, 2013
Rated 5 out of 5 by This is a great place to stay Our room was great and the hotel location is great, near everything. All the main things to see in the city at this time of the year within 4 to 6 blocks. Only had to take the subway to 911 memo. Thanks for making our holiday visit to the Big Apple great. December 27, 2012
Rated 3 out of 5 by Wonderful location Newly renovated...but still cramped small rooms but this is NYC. But the location...can't be beat. Blocks from Penn Station/MSG, subway line at the corner, quick walk to Rockefeller Center, Radio City, great food everywhere and literally at Times Square. May 4, 2013
Rated 4 out of 5 by This hotel needs to improve guest service Very limited food and beverage facilities - bar service does not start until 3pm - food was marginal at best. Long lines to check in, check bags, concierge etc. I realize this is holiday season but level of service and staffing should be at max capacity. December 10, 2012
Rated 5 out of 5 by Perfect Stay From the elegant and sophisticated entrance, to the friendly, knowledgable and helpful staff to the clean, polished and ultra-comfortable bed and room....it was a perfect stay. Excellent location in NYC. It was nice to come "home" at the end of the day. June 10, 2013
Rated 2 out of 5 by Didn't feel like a Plat Reception didn't ask my about choice of welcome amenity. Besides access to the lounge (and the breakfast is....absolutely basic), there's nothing worth staying for the sake as a Plat. Will try other chain next time if I need to stay in Time Square area. February 11, 2013
Rated 4 out of 5 by maid service was terrible. The people associated with the hotel were very helpful and professional. However, the maid service was very poor. They never removed the garbage from the preious day . When they replaced the towels, they would remove four and only replace them with two. May 24, 2012
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