Rated 4 out of 5 by Bob1212121212 Sheraton Waikiki from Gold Perspective
Initial confusion re: the bedding. Email confirmation confirmed 2 double beds, but had to make 3 phone calls to switch room from a King to the confirmed 2 doubles. One lady on the phone sounded "burdened" by the request. Did not get name.
Upon check in - great SPG Gold recognition. Derrick at the front desk was Fantastic and went above and beyond to ensure a great experience.
Upon asking for the late 4pm check out - it didnt happen. I have never been denied it at any global SPG property so was a tad upset about that. We planned our time at the Sheraton with the assumption we would get the late check out. Spoke to Mgr Brian Chan and he offered an abbreviated late check out of 1pm but was disappointed I could not receive the 4pm entitled late check out.
October 15, 2013
Rated 5 out of 5 by Bkbroome Great pool!
This was my third visit to Sheraton Waikiki. I chose this over other properties mainly for the Club Lounge access (lovely spot for breakfast or to chill in the evening) and the pool. Having an adults only pool is a brilliant idea! The pool attendants were great too, especially Filippo.
The rooms are basic but have what you need. It's a large hotel and you're always in a crowd once you leave your room. That said, the facilities are great and the staff is very friendly. Restaurants are ok but there are plenty of other options nearby.
August 3, 2013
Rated 4 out of 5 by RP30 Great location and friendly staff
I would stay here again as the location is one of the best and the hotel is right on the beach, which is a big plus. Secondly, the staff was very nice. The only bad thing that happened and I don't think the hotel was able to control, was a guest in our hall who kept smoking and the smell would come into our room every time. Although security was called in to investigate since the hotel is 'smoke free', I think the guest just ignored it and continued on. I spoke with Brian, the manager about the issue and he was very understanding and offered to move our room and also comped our resort fees due to the issue. I think the fact that the hotel had their manager and security looking into the issue really meant a lot to me and because of that, I would come back.
July 18, 2013
Rated 3 out of 5 by Taiko2 Beware
-We arrived early, just before lunch and were allowed into 1 of 2 booked rooms.
-First shocker, we are forced to pay a 'resort fee' of $25 per room per night which includes parking and Wifi access. Not needed but we had no choice.
-Pubik (k=c) hair in the shower and on the toilet were a real let down after running around all day.
-Couldn't hook up to the WIFI, and several staff members were unable to assist. Several hours and tries later, a capable staff helped.
-The free water we were forced to pay for ($25) was not in our room.
August 13, 2012
Rated 5 out of 5 by Sherrie59 Exceptional Setting
What an exceptional setting for Sheraton Waikiki right on the beach with stunning vistas.We recently stayed at this hotel and enjoyed the excellent facilities this hotel offers, such as from a swim from a well laid out pool straight on to the beach, Hammocks to rocking chairs to get you totally relaxed from the moment you step into this amazing hotel.It was never to much trouble for the guest services and Aloha Landing ..what an excellent idea, staff there were fantastic in helping you get to your destination without any worries.
February 23, 2013
Rated 2 out of 5 by Betterluck Need improvement
We arrived early and the systems went down they could not make room keys. I have been traveling and had not received my new PLATINUM card and the person at check in did not even acknowledge that I was an SPG member, then when I came back down to get my room key I told Amy I was a member, she stated this is a GOLD card and I had to ask her to look up my status and she did not seem happy. If you do not like to work early shifts!! May need a new job, really do not need to be at the front desk. 1st person you see!!!
March 20, 2014
Rated 1 out of 5 by BR058 Too big, too impersonal, poor recognition
this is an oversized hotel that is so impersonal and very focussed on serving the tour groups from Japan and Korea as well as large convention groups. The lounge makes most second rate cafeterias look professional, the range of food and its unhealthy nature is appalling. The cleaner left their dirty cleaning toothbrush, They closed the main feature pool one day at 3pm - actually 2.30pm as that's when the staff needed to start closedown to meet 3pm - this was to cater a large convention. The guest services desk is is slow due to excess demand and friendly service levels are low. As for platinum recognition, no personally signed welcome letter, or special welcome plate - only time this has ever NOT happened. Not the place for welcoming personal, relaxing stay ...
November 30, 2013
Rated 5 out of 5 by JasonB101 Overnight stay for 3rd wedding anniversary trip
My wife, myself and her mom & dad were traveling to Maui and Kaui with a stop in Honolulu for the night. I picked this hotel for the airport shuttle and that was perfect.
When we arrived we found the room booked was not available and had been upgraded to a suite. The staff and Manager on duty at the time helped with an wifi issue on my floor and bless her heart she went to a sister property hotel to get me a MiFi hotspot and that I will never forget that kindness and service.
In closing this hotel is perfect for location to Waikiki beach and close to everything, I will gladly stay there again.
July 16, 2014
Rated 3 out of 5 by Bo123 Great location!
Overall the hotel was good, not great. There are a few great things about it. Great = location, on the beach, next to shopping, very central Waikiki. Tourist hub for a lot of Japanese so the lobby is ultra bustling (some people think this is good, others hate it). Good = convenience, restaurants were good but a few are pricey, market in the lobby, Peet's, Ice cream, other shops, activities, pool tables in lobby, nice pool for kids and infinity view pool for adults. OK = rooms, standard rooms, beds are not very comfy and neither are the pillows
Bad = SPG members don't seem to get anything extra, in fact I got a room in the back facing the other hotels with courtesy loading dock noises at 6am every morning. Very disappointed. Don't stay here if you don't face the ocean
December 2, 2012
Rated 3 out of 5 by AmyBeth2014 Some problems
There was a lot of inconsistency at this hotel. We had perfect service by Jessee at the pool. He had told us that because we had the SPG wrist bands we could have as many towels as we wanted. Then one morning a girl gave us a hard time for asking for 2 each. She was pretty rude and asked if the other 2 people were coming. The wait staff by the pool was also inconsistent. Had great service one day and lukewarm the next. The best service at the hotel was actually from a guy at the Peet's coffee stand by the valet.
February 10, 2014
Rated 5 out of 5 by Judi99 The hospitality we received at this hotel was perfection!
Our vacation here at The Sheraton Waikiki Resort was one of the best. Our rooms were very clean, comfortable, and welcoming. We had nice views of the ocean from our balconies. They had all the amenities that we needed and provided shops that you could find necessities and gifts at.
Any contact we had with the staff were helpful and enjoyable.
We will recommend this hotel to family and friends. We will definitely return again.
Thank you for making our time so enjoyable.
April 20, 2014
Rated 3 out of 5 by Bobby47 The pool areas and the location of this hotel with its amazing views were its best features
The views Oceanside were amazing and the cleaning, tour and bell desk staff were excellent. The reservation staff were obviously overworked as they were not customer focussed and in many instances unhelpful and bordering on rude. The staff members who served us in Rumfire ensured that no tip was left and that we would never return there to dine (strange as there were very few diners in there anyway). Some of the pool / beach team were really good and others could do with some of the same training. The rooms were very average and in need of updating to warrant the room rates charged. Holes in Curtains and sheets is not a good look. There are many improvements needed but as this hotel has a large volume of occupants due to its location it is not likely that anything will happen soon.
July 20, 2013
Rated 5 out of 5 by Craig28 Superlative
This was our first time at the Sheraton Waikiki and as a Gold Preferred member I couldn't have been happier. The hotel exceeded our expectations in every way. I never once heard "no" from the staff--every response was "Let me see what I can do," and the answer was always "yes". We received an upgraded room with a fabulous view and more amenities than we could have ever hoped for. Even the recommendation from the bell captain for good pizza was dead on! We will DEFINITELY be coming back.
March 17, 2014
Rated 3 out of 5 by Alii Room condition/Concierge
Bath tub shower was clogged with standing water while taking a shower. Resort fee card states exercise classes are available. However these classes are not available every day. Should be noted on card depends on day. Room was freshly painted and looked great, however still had strong fumes. Concierge was unable to provide information in a timely fashion. Requested information 24 hours in advance of desired activity time. No information given. Felt as if the Concierge did not have time to be bothered.
July 25, 2012
Rated 5 out of 5 by GS808 "Service Charge" at The Edge of Waikiki
I am a kama'aina, and was more than happy to pay a mandatory 18% tip for a party of 6 at The Edge of Waikiki restaurant at the Sheraton Waikiki. I was NOT happy that they called it a "Service charge" on the bill, with another line under it labeled "Tip", implying that the service charge was not the mandatory 18% tip. It was very misleading. If we didn't ask our waitress what the "Service charge" was, we would have given her an additional 18% tip. This is not a nice way to treat the guests who may not ask what the service charge was for, or for non-English speaking guests.
The food and atmosphere were great, but it would be better for the restaurant to list the "Service charge" as "Tip" on the receipt and then label the second line as "Additional tip", as do other restaurants in Waikiki.
June 13, 2013
Rated 5 out of 5 by Mingyboy Family Spring Break Vacation
Excellent location and facilities for families wanting to experience Hanolulu beaches, shopping, dining and night life. Easy access to parking garage and walking distance to all that Honolulu has to offer in shopping and dining. Staff is extra friendly and helpful. Resort is extremely clean and organized even with the high volume of crowds. My family loved this place and we are planning a return trip already.
May 19, 2014
Rated 1 out of 5 by AlohaDeb Beach & Pool staff needs training, Hotel Manager needs to follow up on complaints- Unpleasant stay
We had a wonderful stay with Sheraton Waikiki 5 years ago, and this time we've decided to come back with our 2.5 yr old while being 6 months pregnant with my 2nd! We enjoyed swimming in the ocean & at the kids pool everyday! Until 2 days before our departure, I've decided to try out the Infinity Pool by myself and just to relax, but had to wait for my husband to change and bring my little one to the kids pool While we were waiting, I sat on the lounge chair and applied sunscreen lotion for my little one...
Within a minute, a pool staff (young kid) approached me, basically asked me to leave with my little one, told me that we're not allowed on the deck. I said, I'm not planning to stay with my little one, we're just waiting for my husband to come and take her to the kids pool. He seem very unhappy and basically wanted to kick me out of the place. I felt humiliated and 15 min later, I walked to the lobby and asked to speak to a hotel manager and told her what has happened. I told her, if any 16 yr old or younger is strictly not allowed on the deck and beyond at any moment, instead of being approached and asked to leave, maybe it's best to post a sign where it's visible so guests wouldn't have to go through the awkwardness. She did nothing and only said, I will definitely let the pool manager know.
I did not receive a phone call or message from the Pool Manager to follow up on this humiliation.
The next day, I walked by the infinity pool and saw a mom lying on the lounge chair, with her baby sitting in the stroller, I'm asking myself, why isn't that woman asked to leave? Was I discriminated and asked to leave because I am pregnant? I will not go back to this hotel again and definitely will not recommend you bringing your little one. They treat you like you shouldn't even be there. What a joke, after spending 5 days & 4 nights At Sheraton as a SPG member, I should have chose another hotel.
July 7, 2014
Rated 5 out of 5 by Dan2000 Great location
Perfect location, nice facilities. Need to add a second shower for folks coming from beach to pool area, one is not enough for 1600 rooms and thousands of guests.
August 27, 2014
Rated 5 out of 5 by George27 Great resort on the beach
Great rooms and all around amenities. The Infinity pool with nothing but ocean view was my favourite place. While my kids were out surfing in the ocean,my wife and I just relaxed in the Infinity pool. Almost like a sanctuary. The pool/beach crib had all the toys we needed to enjoy our 3 days stay. At night just walk the shops and you have a full vacation which satisfies all members of the family. Not to mention what a great staff at this place from check-in to check-out. Thank-you all.
August 17, 2014
Rated 3 out of 5 by HawaiiHiOh 6 nights; March 24, 2014;
Cleanliness & Odors: No odors or scents detected; Minor removable stains on sink counter and few black spots in shower grout;
Service & Staff: Justin graciously shuffled rooms to accommodate our requirements and to fix reservation confusion; Four other staff persons volunteered to do things that I did not even think of asking for; All staff we met were very friendly and helpful;
Sleep Quality & Beddings: Slept good; Bedding was clean;
Area Location: Fronts on Waikiki Beach; Cabana people courteous and not pushy;
Rooms- Location and Noise: 21 floor, west side, partial ocean view; Continuous A/C fan had to be turned off; Patio doors poorly sealed -- service truck’s backup beeps, beach bar music to midnight, adjacent roof a/c fans; Can hear people in hall, if they are noisy;
Breakfast Quality/Quantity: Huge breakfast buffet with large variety;
April 19, 2014
Rated 4 out of 5 by MJA2 Great location and amenities
Hotel offered a great view of Waikiki beach and the surrounding cityscape. The infinity pool and bar service offered in the pool is great and definitiely a highlight when you're looking ot relax and enjoy a beautiful view. Rum fire is a great location and night scene too for those looking to start/end the night in a nice location. The service (front desk, bell hop) was top notch- bags we're held for us both when we arrived and departed and everyone was very pleasant and professional.
November 3, 2013
Rated 5 out of 5 by spy212 A Real Fun Property
From the moment that we have arrived, all staff have been very friendly and professional. They have been very helpful. The property is a bit aged, but well maintained. The rooms are spacious and clean. The restaurants serve up pretty standard meals that are well prepared. Everything was in order and nice for a very busy hotel. The only drawbacks were - two days the housekeeping staff did not refill our bottle water, and one day they did not get to place enough towels in the room.
September 19, 2013
Rated 3 out of 5 by Dissapointed2012 This hotel has a great location but.....
Althought this hotel has a great location in Waikiki this also contributes to the over crowding! We couldn't even sit at either of the pools, we had to keep checking back to see if we could get a seat to sit and enjoy the facilities. When we arrived we waited in line for quite a while to check in,our room smelled of cigarettes and we had to move to another floor. We were told someone would bring us new keys but we ended up having to go back down to get them. Pretty dissapointing!
July 25, 2012
Rated 5 out of 5 by ICDoc Sheraton Waikiki October 2012
xx02 suite is very nice. Bedroom view is of Diamond Head and evening bar music is easily heard and enjoyed. Sitting area view is of ocean. Both rooms have lanais which are great for sitting, viewing, snacking and just plain relaxing. Wi-Fi is spotty around the property. Wi-Fi is included in the daily extra charge but it is a 24 hour period. One must go through the sign-up hassle every day when the connection drops out. The connection should remain for the duration of the stay.
October 21, 2012
Rated 5 out of 5 by AmyR76 The best property I have ever stayed
From the moment we arrived, we felt like the most important guests in the hotel. All of the staff went above and beyond at this property. I travel 90% of the year for business and this was by far the best experience. Very clean, great for families or business. I was there for business and brought my family for vacation. It was perfect. Lots to do, food and beverage choices, beautiful view and room was much larger than expected.
April 21, 2014
Rated 5 out of 5 by Aloha777 This hotel is getting better every year
Since my first stay at Sheraton Waikiki Hotel in 1985 I can say for sure that everything is just getting better there every year: the service, the rooms, the bars and restaurants, the pools and absolutely THE STUFF, I will always remember their Aloha smile... In Celebration of Aloha!
June 5, 2014
Rated 5 out of 5 by Jesse45 Private Business Owner
Upon entering the hotel, the open air lobby makes it magical as the sand sculptures set the tone to make you feel like you're really in Hawaii. The room was beautiful seeing surfers, the ocean, mountains and often turtles. Both pools are my favorite as paddled into the ocean as well. Food quality was superb with great local artists daily at the Rum Fire. Wish the Sand Bar stayed open later to enjoy the outdoor evening breeze. Overall, great place and I will be back.
December 19, 2013
Rated 2 out of 5 by Aloha123 Leaning lounge staff!
Stanley Rabut, great at remembering names and drink preferences!! Very attentive and courteous.
On a different note, the SPG staff at the front desk could take some lessons from Stanley. They have poor communication skills, lack customer service skills, and have no issue letting members wait 45 minutes while they go "fix the problem"!!!
If I were to recommend this hotel based just on the Leahi service, I would. My overall experience was less than satisfactory.
December 11, 2013
Rated 5 out of 5 by lammy4you Definitely would come back
We booked Club Level room at Sheraton Waikiki for a week in July so our our room was on the 30th floor with full ocean & diamond head views. Club Level was an excellent choice since we barely spent extra money on foods/drinks . People who works at Leah1 Club Lounge always provide great service with a smile . We'd like to thank Stanley-our daily host at Leah1 & Rosemary-our house keepper for making our trip more pleasant & memorable. See you next year. Mahalo!
August 6, 2012
Rated 5 out of 5 by Queenmommy This hotel treats platinum members well
My family stayed here for five nights and had a great time. We have stayed at this hotel numerous time and am glad to see management try to make improvements over the years. We did not get an upgrade to a suite so the room was a little small for 4. The best thing was access to club level. The food, drinks have improved. The staff is always very nice.
The only thing I would suggest is to allow platinum members complentary access to beach chairs on the beach.
August 24, 2013