Rated 2 out of 5 by kamaaina2 Needs improvement
Room phone not working and could not call front desk to report that TV not receiving signals therefore no TV. Bed decent but feather pillows much too soft and extremely uncomfortable and hot. Front desk at check-in didn't provide parking validation nor coupons for complimentary drinks included in resort charge. Found out about it when I rechecked front desk re parking. Complimentary drinks unsatisfactory.
July 26, 2014
Rated 4 out of 5 by Joey8409 Central to Everything!
I was originally booked in Ko Olina for a week but ended up checking out early to stay here. Ko Olina was great but too quiet after being there several days.
We booked here and found this place to be even better! The place was lively and we were able to walk to all the places we wanted to. We had dinner at the restaurant below and found the food to be fresh and tasty. There are two pools in case you have a family which was very nice and the staff was always attentive.
July 25, 2014
Rated 5 out of 5 by SSRM Hawai'i 2014
A big THANK YOU, for giving us a WONDERFUL 16 day vacation. Your staff, and Hotel are why we come back, and especially your Kai staff, who welcomed us every morning, we love you guys:-) and can't wait till we return. Also our cleaning lady, who had everything spotless upon our return each morning. Thank you again. SSRM
July 24, 2014
Rated 5 out of 5 by White7 Friendly staff and comfortable upstairs lounge
My family and I really enjoyed our stay at the Sheraton Waikiki. The staff was very helpful and friendly. We loved the lounge on the 30th flr. What a beautiful view! We found it to be kid friendly with the TV's and computers. I would also like to make mention a gentleman by the name of Damien that worked in the lounge upstairs. He always had a big smile on his face and was eager to help us in anyway he could. He was professional and very pleasant to deal with. He gave us tips on where to go and what to see during our stay. We will definitely recommend this hotel to others. Thank you for being part of making our trip that much more enjoyable.
July 24, 2014
Rated 5 out of 5 by TheEdzter007 What a great staff!
Thank you again for a wonderful stay. From check in to check out I was treated very special!
July 23, 2014
Rated 5 out of 5 by Jesneb This place has it all!
Love this hotel! Many places close by. I loved the atmosphere of the hotel restaurants but there was a very limited dinner menu and they didn't serve lunch. Mall across the street with a food court so that was super cool! The adult only pool was awesome!! Beds were SO comfortable and rooms were quiet.
July 22, 2014
Rated 4 out of 5 by 64Ohana The hotel is great for family fun!
The pool has fun for all ages - great kiddie section for infants and toddlers, a slide that suits young kids as well as big adults, an awesome infinity pool to get away from the kids (ha!) and a beautiful mermaid that entertains the kids while m/d are watching & relaxing on the side.
July 22, 2014
Rated 5 out of 5 by Robbert Excellent location and amenities
The location is perfect. The pools are amazing, especially the infinite pool. Staff was very accommodating and very responsive. I would highly recommend this hotel.
1-Room needs better attention to design and cleanliness. There were stains on the furniture and it just was lackluster. For $400+/night, I expect it to be perfect.
2-Check-in gal was OK. She spent more time telling me what I didn't get as a Gold Member. Didn't feel special at all. HOWEVER..checking out was a complete opposite experience. They made me feel very special by offering an amenity room and by schmoozing me in line while I waited.
July 22, 2014
Rated 5 out of 5 by Reni11 Loved staying at the Sheraton Waikiki!
My family and I had a wonderful stay at the Sheraton Waikiki. The resort is beautiful, the room was amazing, the area inside and outside of the resort had so many premium stores to shop at and it's right off of the ocean. The Infinity pool felt like we were right in the ocean. The staff was so friendly and accommodating, I didn't want to leave.
July 21, 2014
Rated 5 out of 5 by AlaKaiandMi This Hotel has Wonderful Accommodations for Children
My children absolutely loved the pool and the easy access to the beach. They swam their hearts out and slept in a nice, cool and comfortable room. Seeing the joy in their face was worth every dollar spent and a reason to revisit the Sheraton Waikiki.
July 21, 2014
Rated 3 out of 5 by Waikikifun Great view and access to shopping but limited services & amenities
We stayed in the ocean front view twin room with four family members. The view from the room was fantastic, it was like staying on the ocean. However, we were disappointed that the room was not completely prepared for four guests and limited amenities compared to the other same class hotels; there was no slippers, shaving kit, tooth brush & paste, shower cap, cotton balls & cutips, bath robes, shoe cleaning kit, and shower gel. if you want the slippers, the hotel charges for it. The extra bed was not brought in the room, and we requested the hotel staff at the registration after we settled in the room, but the bed and requested amenities were not setup in the room when we came back 5 - 6 hours later. So, we called the operator, and the house keeper finally brought the bed and extra towels, shampoos etc, but no tooth brush, slippers, and robes, and we asked again. We wished the room was set up completely for the number of guests before we checked in. Finally, the long hallway from the elevator to the room was very hot and we wished that the air conditioner worked better.
July 20, 2014
Rated 5 out of 5 by Halsal Beautiful property right on the beach
The Sheraton Waikiki is the most beautiful hotel I have ever stayed at. Everything is open, breezy, upbeat, and inviting. Walking into the hotel is walking into paradise.
The hotel features its own beach and two pools. The slide looked fun, unfortunately, even though it was scheduled to be open from dawn to dusk, it closed before 5, so I never got a chance to try it. There are several restaurants, including a great pizza place right on the property. The shops and restaurants of Waikiki are a short walk away.
For SPGs, there is a very nice breakfast in the lounge located on the 30th floor. Between 4- 8 there is a very nice spread for evening snacks, as well as soft drinks, beer, and wine.
Most of the rooms have views of the ocean, Diamond Head, or the city. I enjoyed just simply sitting out on my balcony appreciating the majesty of Diamond Head. I often left my sliding glass open and enjoyed the sound of the waves crashing into the shore. Very peaceful.
What is not peaceful is listening to people talking so loudly in their rooms that it almost qualifies as yelling. Not pleasant to listen to, especially at 11:40 at night when you are trying to sleep. The pools close at 6 pm, however, guests ignore this and continue swimming in between yelling at each other, again as late as 11:40 at night. I could hear them from the 12th floor with my sliding glass door closed. You have to be pretty tired from all of your sightseeing in order to fall asleep despite the noise level both inside and outside the hotel. By the time I was on the plane flying home, I was exhausted from too many consecutive nights with inadequate sleep.
I would recommend the hotel have security remind people after 10 pm that the pool is closed, especially if guests are loud and rowdy.
Hard to top this property in regards to location, beauty, amenities, and of course- the ocean right at your feet. Just bring some ear plugs!
July 18, 2014
Rated 5 out of 5 by SydneyNick Family Wedding Group
We came to Hawaii for my daughters wedding , and required several rooms with guests coming and going on various dates.
The Sheraton made it easy.
Great service and kind assistance from all staff concerned.
Many thanks to Brandon Kaya and Julie Loo.
July 17, 2014
Rated 5 out of 5 by JasonB101 Overnight stay for 3rd wedding anniversary trip
My wife, myself and her mom & dad were traveling to Maui and Kaui with a stop in Honolulu for the night. I picked this hotel for the airport shuttle and that was perfect.
When we arrived we found the room booked was not available and had been upgraded to a suite. The staff and Manager on duty at the time helped with an wifi issue on my floor and bless her heart she went to a sister property hotel to get me a MiFi hotspot and that I will never forget that kindness and service.
In closing this hotel is perfect for location to Waikiki beach and close to everything, I will gladly stay there again.
July 17, 2014
Rated 2 out of 5 by pepperchina Not what I expected...not worth the $$$
This may be a nice hotel for some, but not for me...and not for the money I spent.
*Not enough poolside chairs
*Elevators & Hallways extremely hot, not air conditioned at all, I would immediately start sweating in the elevators...they were hotter than the outside temp.
*Rooms are basic, (could have been in Oakland)...not very clean and despite air conditioning units the room did not cool down.
* All the doors to all the rooms and bathrooms have a weird 1-2 inch gap so that you can SEE and HEAR people walking by in the hallway or using the bathroom in your room...very STRANGE and LOUD
*The furniture in lobby and common areas is worn and the cushions are stained.
*Seems to cater to a convention crowd
*Right on the Beach
*Fast elevators (when not stopping on 20 floors)
While this hotel is on the beach, it really could have been anywhere...I am sure to some this hotel is just right, but for the money I spent you would think my room would be clean, the doors reach the floors, and that the elevators would be air conditioned...
July 16, 2014
Rated 5 out of 5 by MLR7 Amazing location, facilities, and services
This hotel is the center of all the actions of Waikiki. They have a great system to run this huge property successfully. The staff is friendly. Fun, fun, fun place to stay and enjoy Waikiki
July 15, 2014
Rated 5 out of 5 by JohnAustralia Another excellent stay
It is always a pleasure to stay at the Sheraton Waikiki. I have just returned home after a wonderful two weeks. The staff are great, with a very helpful attitude - especially the Guest Experience Manager, Sheri Thom, who is a real asset and who exemplifies the spirit of Aloha!
July 14, 2014
Rated 5 out of 5 by Mahalo111 Very friendly hotel
Our recent family holiday at your hotel was perfect. I noticed from the senior staff down to the porter everyone knew there job & had a great attitude.
The hotel strikes me as a very well run place & full credit to the boss.
July 14, 2014
Rated 3 out of 5 by AGSO A hotel that caters for tour groups and young familie
Well located facility right on the water. Outlook from room was great. The room itself was a little tired and having a bar fridge next to the bed is somewhat noisy. Bathroom is adaquet but tired and dirty. Bed linen worn. Room servicing well below par, beds not made on several occasions, there was one exception to this which I reported. Response from guest service was good. Lift areas not air conditioned on our floor. Room was generally noisy with children playing in corridors and lack of noise insulation between rooms and floors. Overall I found it to be a hotel without any personality and lacks customer service.
Alright for a night or two but no more. As mentioned before pitched to tour groups.
Beach attendants Kendall and Nath should be complimented on their customer service.
July 12, 2014
Rated 5 out of 5 by Jack5959 Fireworks!!
Great visit! Don't know why SPG platinum members would want to stay anywhere else in Waikiki! Great upgraded room, great view of Diamondhead as well as the 4th of July Fireworks. One of the best infinity pools anywhere! Right in the middle of everything.!
July 12, 2014
Rated 3 out of 5 by Linda12341010101010 Great Location
Great Location and the best pool on Waikiki Beach. The rooms are small, more like a three star hotel MAX, lots of people, the gym is good but there are no windows or even a restroom in the gym, weird. The concierge line is forever long so research your excursions before and even book it prior to visiting. Also, the front desk line is long too. The location and pool is the best features, nice shopping too. They have a great photographer on site to take pictures too. Beautiful grounds! If you want more privacy and to relax, stay at Moana Surfrider or the Royal Hawaiian. Also, the pool chairs was $45 a day, who is going to spend $90 bucks for two guests on chairs when the Starwood property Sheraton Princess gives you to free chairs to go to the beach? Also, the internet is really slow which is included in the resort fee. I also felt the hotel was outdated. The rooms are super basic!
July 11, 2014
Rated 4 out of 5 by WacGen The best pools at Waikiki - great for kids
This is a great hotel if you are looking for a cultural experience.... a Japanese cultural experience. This hotel is frequented by Japanese tourists and, except for the staff, can fools someone into thinking they are in Japan. Fantastic and authentic Japanese restaurants are walking distances. The 2 pools (a multi-level w/ slide and an infinity pool) are great for times you don't feel like going into salt water. The beach is just steps away if you do. This is my second time at this hotel and will be back again in the future.
July 11, 2014
Rated 4 out of 5 by Taro This hotel has good fearutes.
Great location, wonderful view from the pool.
July 11, 2014
Rated 5 out of 5 by ruckus123 Simply the best!!
I have stayed at this wonderful hotel 9 stays (about 10 nights each stay) - and it just gets better and better every time I visit. The staff is fantastic, the location cannot be surpassed and the views and the pools are second to none in Waikiki. The best pools on the entire island of Oahu are without a doubt at the Sheraton Waikiki. A few staff members stood out and are fantastic ambassadors for the hotel - Isabelle, Cindy and Ropeta in Hapas, Jones in guest services/housekeeping, and Brett and Logan at the Edge Infitity Pool. The entire staff is fantastic though - so hats off to the entire team.
July 11, 2014
Rated 5 out of 5 by SaNaGe Home Away From Home
The location and service of this hotel makes it feel like our "summer vacation home" as my wife and I come here every year to celebrate our anniversary. The hotel has the best views of Waikiki beach and Diamond Head whether I'm in my room, having a drink at Rumfire or the Edge Bar, or while taking a dip at the Infinity Edge pool. Also the Guest Experience team managers like Sheri also helped make our stay this year better even before we checked in.
July 10, 2014
Rated 5 out of 5 by Jchang3 I Ping
My stay at your hotel was a very pleasant one.
Even before my arrival, Sheri Thom-Guest Experience Manager, communicated with me and answered questions we had before our arrival.
Hotel staffs were very courteous and pleasant to talk to.
July 10, 2014
Rated 4 out of 5 by Jil17 Great hotel
Me and my husband have a wonderful stay at this hotel. Hotel is located in the central of Wakiki Beach. Great restaurants and shops are near by. Hotel roon are nice and clean. I would recommend this hotel to anyone.
July 8, 2014
Rated 3 out of 5 by kurichan I had some complaint
We booked partial ocean view room.
Our room, however, had no ocean view.
We complained to customer service and we were told to go out to Lanai and look around for the ocean. We spend most of our time in the room but not on Lanai and we can not appreciate this kind of treatment. If this is your "Standerd" you should clearly state "Partial ocean view form Lanai but not form the room" at the time of booking. We wrote our complaint on your survey card and submitted to your staff but have not received any feed back.
We presumed one of your employee might have disposed of it and we stated again.
We also noticed that the rear side of your Lanai mesh chair is very dirty. It may spoil clothes of your customer. We recommend it to be cleaned occasionally.
July 8, 2014
Rated 4 out of 5 by OzFamilyof7 Sheraton Hotel mostly enjoyable
Our stay at the Sheraton was mostly enjoyable but we found that staff weren't on the same page with advice and instructions.
Several times we were given conflicting information by different staff and it was a little annoying especially when it cost us more than what was anticipated.But overall the majority of staff were great especially Gerrom (activities) and Sharon (pool staff). As far as being in the heart of town it was great location. Because we had young children with us it was great location for the beach.
July 7, 2014
Rated 5 out of 5 by Marnik BEST WAIKIKI HOTEL
I love the infinity pool, looks great! The best hotel we ever stayed in. Thank you!
July 7, 2014