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1 номер 1 номера (-ов) , 1 взрослый 1 взрослых , 1 ребенок 0 детей
Rated 4 out of 5 by 203 reviewers.
Rated 4 out of 5 by Internet needs some work Internet is not acceptable for a business hotel. I often start out wired, that flakes out and I switch to Wi-Fi which for some reason then works. Still gets pretty slow in the evenings, they need to beef up the back-end. Also the Wi-Fi coverage is inadequate. I was on one of the preferred floors--8, and I still couldn't get a signal in various parts of the room. Other spots were fine. Needs work. April 5, 2013
Rated 4 out of 5 by GET AN INTERNET BOOSTER! It is incredibly frustrating how bad the wireless internet connection is. Spotty, in and out, weak connection, and virtually impossible to stream video. After long days of work it is difficult to connect with any device (laptop, iPad, iPhone) and the signal drops constantly. It's really frustrating, especially given you're in the heart of Silicon Valley. You MUST make an investment to make this better. March 31, 2013
Rated 3 out of 5 by Good for Milpitas/Fremont Despite the hotel name, this hotel is actually closer to the Milpitas/Fremont area. There is a big Asian community in the area, with restaurants and shopping. Hotel is a bit dated, but the staff is nice and friendly. Right next to the freeway, so the noise level is high if you open the window. The club lounge is convenient and exactly what you would expect with its services. March 31, 2013
Rated 3 out of 5 by Unusable Internet The internet speeds are so slow, made it impossible to work from hotel. Tried both wired and wireless. In addition, the configuration with work space right next to TV is not business traveler friendly March 22, 2013
Rated 4 out of 5 by Excellent Hotel for Business Travelers Because of Service I have been staying at the Sheraton San Jose Hotel every week for the past 5.5 months, and I am very happy with my stay. Mind you, this is a very simple Sheraton, but what the hotel lacks in location, high-end decor, they more than make up for it with their customer service. Everyone who works at the front desk, Chris, Jason, Tammie and others have made my stay enjoyable over the past few months. They are always there to take care of everything for you. Small examples, when I would check back into the hotel on Monday nights, any of my dry cleaning would already be placed in my new room. The staff is tremendous and I would like to thank them all for their great service over the past few months. March 12, 2013
Rated 4 out of 5 by Noisy In-Room A/C Unit It is very roomy and clean. The only issue we had was the AC unit, it is loud (sleep is distrubed) when it is on. March 12, 2013
Rated 5 out of 5 by Very nice room and staff Very nice room and staff. First time there, but I will return. February 4, 2013
Rated 2 out of 5 by Needs improvement No acknowledgement of platinum. No water of coffee replenished in room one day. February 2, 2013
Rated 5 out of 5 by Recent Customer Service Experience at Sheraton San Jose This was my first time writing a hotel about a stay, and I feel compelled to just paste the letter I sent to the manager. Staff should come here for training: Dear Mr. Langley or Customer Service Representative, I recently stayed at the Sheraton San Jose Hotel in Milpitas and have to say that the personnel and the customer service they delivered was beyond expectations. I travel a lot and spend about 2 months out of the year in hotels, and I've never written about the service delivered by hotel staff, so this is a first for me. I was taken aback by the friendly, warm initial phone call to reserve my pick-up (I believe I spoke with Carol or Sharon). My ride to the hotel was entertaining and informative, as Ryan told me about things and sights to see in San Jose. He checked me in quickly and was also helpful when the printer jammed and greeted me and asked about my stay whenever we saw each other. The friendly and efficient service delivered by Kelly was also exemplary, as she set up a couple of taxi pick-ups for me on Sunday afternoon and then again for the following Monday. I didn't have to wait around, either -- just went about my business, checked later when I returned to the hotel, and everything was set up! The service staff at both the bistro and restaurant were also friendly and informative, but unfortunately, I forget their names. My decision to stay at the Sheraton San Jose was purely price-based, but, based on my experience this weekend, your property will be my only consideration whenever I'm in San Jose again. Thank you for a wonderful experience and I hope the quality of the service and friendliness of the staff will always be there when I happen to be around! Very gratefully yours, BT January 24, 2013
Rated 4 out of 5 by Business Stay Stayed here a night on a quick business trip. Wasn't there long enough to have much to say: Pros: - Clean, well appointed room - Nicely landscaped courtyard area with pond, pool, fitness center and spa Cons: - Internet was not free, this would affect decision for my next stay January 23, 2013
Rated 2 out of 5 by Hotel need to improve internal communications Every time when I stayed at this hotel, and indicated late check out at 4pm when I checked in, often time at check out date, even with the "Do Not Disturb" sign on the door, I still get house keeping coming knocking on my door. And upon calling the front desk, they either told me they have no indication that the system has late check out, or they told me they have no idea why house keeping was knocking. This totally ruins the guest's rest, and the mood of staying there when this kind of screw up keep happening. January 22, 2013
Rated 4 out of 5 by Cable TV and SPG member recognition Cable TV was not functional for 2 nights in a row in spite of reporting the outage. SPG membership was not reconginized though I am a long time SPG member. Did not get a preference to stay in SPG reserved room. January 22, 2013
Rated 3 out of 5 by Clean, but thin on standard amenties Pros: Clean/comfy beds and bright/clean baths. Cons: No WiFi service in my room, and staff did not correct this problem after being notified. Not that it would have mattered, as WiFi is not included, not even for SPG members, and is absurdly expensive. And it is misconfigured-- couldn't even use "iPass" to connect through the hotel WiFi. A/C unit in my room was very noisy. Hotel restaurant was horrible and pricey. January 22, 2013
Rated 3 out of 5 by OK, but overpriced Cons - The hotel was nice, the room was clean overall except for the bed. As I was turning in for the night, I pulled the covers back and saw several small dried blood drops in the sheet. They looked dried, but the cleaning staff should have seen them. Also for having Starbucks coffee, my wife couldn't drink it it was so bad. Pros - Good location , staff was courteous, pool and spa looked nice, but it was too cold to use them. January 21, 2013
Rated 5 out of 5 by great pool Great pool that's open in the winter. Perfect for laps and great surrounding ambience. January 15, 2013
Rated 1 out of 5 by Red tape This hotel has been spoiled by the number of people they have basically living there week to week. I feel like every time I walk in (on a weekly basis) they've instituted a new policy that makes my life more difficult. First, I can't book the company rate online, only in person at the hotel. Then, I can only book for a minimum of THREE nights and I cannot make any changes to my reservation. Seriously?! January 10, 2013
Rated 5 out of 5 by close to airport and many ammenities great place to stay. we have stayed here several times and they always treat us royally. would recommend this place always. January 2, 2013
Rated 2 out of 5 by Hotel Need Improvement Room was older than we expected based on pictures and our previous stay, there was popcorn on the ceiling, remodel and updates definitely needed! We stayed for our wedding night, they didn't offer any extra upgrades or anything even after most of our out of town guest we referred to this hotel. Rates were the same if you booked online regularly, or even higher. guess they don't care about customer loyalty, it's sad. January 2, 2013
Rated 4 out of 5 by Heating in the bath room The bathroom did not appear to have any heat December 31, 2012
Rated 5 out of 5 by Great transformation - great vibe this was not the greatest place to stay previously, mediocre property, uninspired service, kind of blah, but convenient for Milpitas meetings Something happened - all the staff humming - - great vibe happening, made you feel very welcome. Gym transformed - very good. Club lounge small but superb, again the fellow there was very pleasant and helfpul. Bar: joined by colleague for wine tastings - great idea; could use some healthier app options. My room actually not the greatest - was cold, heat was not working and the TV was not working, but still left with a great feeling about hotel, and when I noted the room issues on departure, they were genuinely concerned. Someone is managing this property superbly well. December 31, 2012
Rated 5 out of 5 by Excellent Hotel As usual, I was treated with respect and given an excellent room. It is always a pleasure to stay at the Sheraton in San Jose. December 23, 2012
Rated 5 out of 5 by Beautiful hotel with great customer service I stayed at this hotel for one night. The front desk staff was great and provided excellent staff during my stay. The room was clean and modern with an outstanding bathroom, and a balcony with a view of the courtyard/pool. I would definitely stay at this hotel the next time I am in the area. December 23, 2012
Rated 5 out of 5 by One of my favorite hotels I can't say enough nice things about this hotel. I have stayed here around 5 times, and each time has been great. Large hotel with a nice restaurant and bar on site. Large outdoor pool and one of the best fitness rooms I have seen. Wonderful conciege room, open even on weekends. Paper delivered to room, even on weekends. The entire hotel is incredibly clean and well maintained. The staff is friendly and helpful. It is a little out of my way for the account I service here, but well worth the drive. December 19, 2012
Rated 4 out of 5 by Great hotel in Milpitas I was staying at the hotel for the company's party and I'm glad that I made the right decision. The room is clean and big, with a king size bed, a desk and a sizable flat screen TV (i.e. 36"+). The price - during the holiday season - is a deal and a half. The staff is trustworthy and friendly. I left a piece of jewelry (although not expensive), and when I remembered 3 days later, I called the hotel and it's still there for me to pick up. The only downside to this hotel is the catering food (for the party) which was less than par, and the movie rental was expensive. My husband didn't see the screen well and he accidentally clicked on the rental button. When we checked out, the rental fee for one movie was $17.99, which equal to the price of purchasing one. Other than that, I would highly recommend this hotel for anyone who come Milpitas/San Jose area. December 19, 2012
Rated 4 out of 5 by Nice hotel Hotel was comfortable with convenient amenities. I think that there are some improvements that could be made to make it more east coast traveler friendly (particularly if you normally wake up before 9 am EST). December 12, 2012
Rated 4 out of 5 by Great Staff Many shortcomings (and there were none in my case) in hotels can be overcome with enthusiastic, helpful staff. In this case the staff was terrific! Tammy and Hannah are two whom I remember, but everyone who was working during my four nights was extremely helpful. Thanks to all and consider giving the staff a nice Christmas bonus!! December 11, 2012
Rated 5 out of 5 by One of the best hotels Great hotel! Great management and staff! We have been staying at this hotel several times each year for more than 20 years. December 9, 2012
Rated 5 out of 5 by Ms The staff was great! The room was clean! December 6, 2012
Rated 4 out of 5 by Good accomodations Susan coordinated a lot of my sheraton SJ accomodations. She was amazing!! She helped me book everything and cancel other hotel reservations. She was patient, friendly and efficient! December 4, 2012
Rated 4 out of 5 by Good location and spacious appartments with pool and SPA Spent 1 week at this hotel. Booked a suite/ pool-side appartment which were spacious with a living room w kitchenette, a large bedroom and a large bath (separate toilet), TV in both living- and bedroom. Standard is above medium but it is not high quality or newly refurbished. Still a very good option to several other hotels at same fee range. Room-cleaning and rinsing (cloth) services are good and fast. December 4, 2012
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