Rated 4 out of 5 by jazz08 They like dogs
Once again we stayed at the Sheraton Cavalier on the last night of our three day trip home. We were welcomed warmly by the staff and check-in was a breeze.
Our room was clean, the beds were comfortable and we along with our two dogs felt very much at home. We all had a restful time and a good nights sleep
Best of all, they have a Starbucks in the lobby
May 19, 2013
Rated 4 out of 5 by Marine1 Cameron Clark's Stay
I travel very much in my job all over the world and every time I come to Calgary, my first choice of hotel is the Sheraton Cavalier hotel, and I have stayed at pretty much all of the high end hotels in Calgary.
The staff takes care of all of my needs and leaves me alone which I like and the resturants and pubs are friendly with good food at a good cost.
December 12, 2011
Rated 4 out of 5 by PDM5 Great beds - some changes needed
I really like this hotel for its location, parking and rooms. What does bug me is this is the only SPG property that requires you to sign a club lounge voucher and provide a tip to the club server. I have been to alot of SPG properties, and only here do they do this. Lighting in the bedrooms could be brighter for reading. Otherwise, a decent property.
September 9, 2012
Rated 5 out of 5 by Gouletset Best hotel ever
I booked this hotel online and when we got theyre it exceeded my expectations!! Beautiful rooms and bathrooms the waterpark was great for my kids- the pools coulda been a little cleaner but understandable with all the people coming and going. I needed towels and it was brought up within 5 mins! Great place and I have been recommending it to everyone!
August 29, 2012
Rated 3 out of 5 by James2007 Disappointed
We were very excited to spend a night at the Cavalier. We have been there before. I usually check hotel rooms once I arrive in the
room and this time was no different. There was what looked to be blood marks on our bed cover, I called Guest services right away and whoever I spoke with didn't seem overly concerned. I called again and someone eventually came up to look at our bed cover and had a new cover brought in. What bothered me was that I don't believe the top bed cover had been changed from the previous guest. Also, after going into the washroom, as I was opening the door I noticed something brown in colour smeared on the door below the handle. I had already contacted guest services once and didn't want to doing again, so I used one of my Clorox wipes from camping to clean the door.
I am not sure we will visit again :(( I am really disappointed with the cleanliness of our room and the lack of sense of urgency in having the issue dealt with.
July 29, 2013
Rated 2 out of 5 by kirbowla Disappointing
As a platinum member, I have stayed at this hotel many times over the years. Unfortunately, as staff change so can service levels. I was particularly frustrated during my stay at this property last week because the staff would not listen to what I was telling them I needed. I was in town for my Grandmothers 99th birthday celebration and my two sons were joining me. I asked for a room with a king bed and a pull-out sofa. As I said this the staff heard 'suite.' I repeated the sleeping configuration that I required. What did the staff do? They put me in a suite with a single King bed and no pull out sofa. I had to call down for a cot. The staff immediately informed me that I would be charged an additional $15. Customer service is negatively affected when the staff jump ahead of what they assume the customer is asking for instead of actually listening to what the customer is requesting. I have been very loyal to this property and I really felt let down by the hotel this time around.
December 9, 2013
Rated 4 out of 5 by JamesZ A Good Experience
Overall, a good experience. Nothing spectacular, but quality stay.
I did not try the restaurant, but the lobby bar staff was very attentive and efficient.
I was surprised that the hotel was quite so far away from the airport. And, with the construction that is currently going on the morning shuttle rides can take quite some time.
March 22, 2013
Rated 4 out of 5 by Lizzy58 Thumbs Up!
Our stay at the Sheraton Cavalier was great! The room was comfortable and clean and had everything we needed. Of particular note were the staff - whether it was the server in Colors, or the young man cleaning the elevator, or the woman cleaning our room, or the desk staff - all very friendly and helpful. I will stay there again!
April 2, 2013
Rated 4 out of 5 by GRP1921 Good Business Hotel
I spent two nights here at the end of October. The hotel is easy to get to in the NE part of the City. Close to the airport and with several restaurants nearby it is a good location, especially if you don't need to be right Downtown. Also, if you have a family, the two waterslides in the pool are great for the kids.
November 5, 2012
Rated 5 out of 5 by Val13 Will definitely stay again
We got an amazing deal on this hotel. Because we stayed on a long weekend we got our 3rd night free! The staff are awesome and were always happy to do anything to make our stay special. And everywhere we went they would go out of their way to put a smile on our 2 year old daughters face. We got complimentary breakfast and evening horderves with our stay and both were always fantastic. I was expecting a little more from the pool area. I thought it would be bigger with a few more things for our 2 year old to play with, and it was always super busy when we went. But we went every night of our stay and still had a blast. We were able to take our daughter down the slides which she LOVED! There was always a line up for the slides but we never waited very long. The location of the hotel was great as well. We were close to everything we had planned to do like the zoo and the spark center. All in all we loved our stay and will definitely staying again the next time we are in Calgary :)
May 21, 2013
Rated 3 out of 5 by PrairieGirl42 Disappointing response; no upgrade
I had requested an upgrade to a club room. Somehow the request was lost or not forwarded to the hotel. When I asked if i was on the club floor, I was told 'Yes" then discovered that this was incorrect. I was told by mgmt that "I was just a Preferred Member" and no action was required. Very disappointing.
November 9, 2012
Rated 5 out of 5 by TheNotoriousTLC A comfortable stay for a family of six (& two dogs)
My wife and I have always been very impressed with the hotel and how everything has exceeded our expectations, so we decided to escape Edmonton for a night and bring the entire family with us for a day at the Zoo and a relaxing evening by the pool followed up by a movie.
At first, I was a little worried that a family of six and two dogs wouldn't fit into a hotel room comfortably. Imagine my surprise when we opened the door to the Executive Suite.
Not only was it large enough to fit all of us COMFORTABLY, it was in a great location (across from the pool, next to the elevator and ice machine). Oddly enough, the room was super quiet despite the location - we didn't hear a peep from people coming off of the elevator, nor did we hear anyone coming out of the pool.
In the morning, because the Club Lounge was closed, we were able to use a breakfast voucher in lieu. Excellent service, great food.
All in all, this hotel never ceases to amaze. My family and I will definitely be returning in the future.
September 7, 2012
Rated 5 out of 5 by DebbTam Family Day
I took my granddaughters again for a 2 night stay. We had a great time. We seem to be seeing neighbours and friends coming for the weekends too. All of our needs were met. Hats off to the kids that work in the pool area. These kids make sure everything runs smooth and is taken care of.
February 23, 2013
Rated 4 out of 5 by roni17 Great Wedding site and the waterslide was fantastic
Our daughter had a fantastic time at the waterslide, what a great addition to our hotel stay. Our friend had her wedding reception at the hotel and Bernice and her catering staff were phenomenal; took care of everything with such professionalism and ease. highly recommend for weddings!
September 7, 2012
Rated 4 out of 5 by RP27 Great Hotel, Unfriedly staff at the bar
Great hotel to stay at. Rooms were large and very clean. Check in staff were very friendly and knowledgeable.
On the negative side, the staff at the bar were unfriendly and didn't make anyone feel welcomed. They wouldn't even give us the food for the price advertised as the "special".
December 10, 2012
Rated 3 out of 5 by jean101 Lack of communication
When we checked it there was no mention that half of the pool amenities were down. The sauna was down for a while under repair and so was the hot tub. Paying full price and not letting you know up front while checking in was unprofessional.
December 9, 2013
Rated 4 out of 5 by faedon72 Great family Stay
Great hotel, staff are all super friendly and helpful and go out of their way to ensure you are happy. Facility is great for families, we spent many hours in the water park. Room was great, lots of room to spread out and very clean. It is our hotel of choice when staying in Calgary.
January 4, 2013
Rated 5 out of 5 by Jimmy Another Great Stay!
Another great stay at this SPG property in a very comvenient location.
The Club Lounge has a great view. The snack variety is great, and staff there is really friendly and helpful.
Had a greay breakfast at Colour Cafe, and the wait staff there was awesome!
July 7, 2013
Rated 4 out of 5 by mg727 very good family hotel
Location is convenient for access to and from the airport and the rest of the downtown area (LRT is close by), the facilities are great especially the water park for the kids (and adults), and the Bistro is very accommodating by way of food choice and price for family dining.
July 29, 2013
Rated 5 out of 5 by Hoseinca Oasis Water Park
The water park was a hit with my grand children, ages 1 & 3. We arrived at around 8pm and went straight to the water park. They were exhausted after and went straight to sleep. We all had a wonderful experience.
The hotel was hard to find with our GPS due to road construction.
July 4, 2012
Rated 3 out of 5 by RATX Club Lounge is very small
The club lounge is very small and at Happy Hour they do not offer any complimentary beer and wine which happens at most other Sheraton's. Additionally, the prices for the wine at Happy Hour is similar to the bar downstairs..might as well just go there for more options.
July 19, 2013
Rated 5 out of 5 by lamd98 Loved the Club upgrade
Felt very welcome here, thanks to the Manager who happened to walk by when we checked in. We upgraded to Club and will do so from now on, loved it! We always use different hotels when we visit Calgary, but the Sheraton Cavalier will be our first choice from now on!
January 21, 2013
Rated 4 out of 5 by brucehp enjoyed my stay but bathroom smelled of smokers
Nice hotel, convenient to the airport, plenty of restaurants near by. Only negative was that a previous occupant had definitely been smoking in the bathroom of this room. Not a really strong smell, but not what you want to face first thing every morning.
October 29, 2012
Rated 5 out of 5 by Tmc18 Fantastic pool
We had a fantastic stay at this hotel. All of the staff were friendly and helpful. We loved the pool. Our kids could not wait to get back on the watersides when we woke up in the morning. We will definitely stay here again on our next trip to calgary.
July 6, 2013
Rated 3 out of 5 by Superstar Perfect for large groups of kids
This Sheraton caters to families, and groups of kids. If you are looking for a peaceful and quiet place to stay you may want to consider other Sheratons. Everything is up to the standards you would expect of these hotels and the staff is very friendly.
August 16, 2012
Rated 5 out of 5 by Sportsmom Friendly Staff - again!
Once again, I was greeted by friendly faces everywhere I went. Every staff member that I met smiled and said hello, and the front desk staff practically jump to the counter to help you. The attitude of the staff really makes the stay extra enjoyable.
February 21, 2012
Rated 5 out of 5 by JasonS My kids want to go back
We stayed at the Sheraton cavalier for two nights and we had only planned to stay one. When the kids saw the waterpark, they were hooked. My spouse and I were impressed with the style and cleanliness of the rooms. Overall a great stay! Will be back!
September 26, 2012
Rated 1 out of 5 by monday What?
We drove in from Saskatchewan to do some shopping. We had stayed here before. My wife wanted to stay overnight and have a hot bath after a day of shopping. $239 room and no bathtub! We were very disappointed.
November 28, 2013
Rated 5 out of 5 by DSfarms Awesome Hotel
I have stayed here many times before , both business and pleasure. The rooms have been renovated and are the nicest anywhere. I love the glass showers! The staff is friendly , helpful . The food was incredible and delicious. I enjoy staying here.
March 19, 2012
Rated 2 out of 5 by Michael168 Poor Customer Service
We left a bag of clothing behind in the room. We left 4 messages over 2 days for the hotel's Lost and Found, Adminstration, and Management, and have not recieved one response from anyone. We are very disappointed with the lack of responsiveness.
September 2, 2012