Rated 5 out of 5 by lesismore This hotel was awesome
My stay at this hotel was comfortable, pleasing, and overall awesome. Staff were all friendly. My room was clean...I had everything I needed. I appreciated the free wifi daily....and the incentive for "green" housekeeping.
June 23, 2014
Rated 3 out of 5 by James2007 Disappointed
We were very excited to spend a night at the Cavalier. We have been there before. I usually check hotel rooms once I arrive in the
room and this time was no different. There was what looked to be blood marks on our bed cover, I called Guest services right away and whoever I spoke with didn't seem overly concerned. I called again and someone eventually came up to look at our bed cover and had a new cover brought in. What bothered me was that I don't believe the top bed cover had been changed from the previous guest. Also, after going into the washroom, as I was opening the door I noticed something brown in colour smeared on the door below the handle. I had already contacted guest services once and didn't want to doing again, so I used one of my Clorox wipes from camping to clean the door.
I am not sure we will visit again :(( I am really disappointed with the cleanliness of our room and the lack of sense of urgency in having the issue dealt with.
July 29, 2013
Rated 1 out of 5 by vb31 romance package??? really??
arrived at the hotel after having booked romance package, which included late checkout if available, I had to ask, them prompt the front desk clerk to look at our reservation, which would include a late checkout til 4pm if the hotel was available. I was able to have a checkout til 3. I asked if the sparkling wine and chocolates were in the room, blank stare...they were sent up, but merlot not sparkling and only half a bottle. Dinner in the lounge, steaks tasted like they were boiled...odd Breakfast was included in romance package, we asked desk in the morning when we came down where the breakfast was, we were directed, a nasty breakfast to the tune of 35.00 which we had to fight about because our breakfast was to have been included They eventually went to the front desk to check and the lady came with breakfast vouchers which had not been given to us at checkin. No apology, appears they didn't much care...the room was fine..the romance package a joke...what a shame
April 7, 2014
Rated 4 out of 5 by JamesZ A Good Experience
Overall, a good experience. Nothing spectacular, but quality stay.
I did not try the restaurant, but the lobby bar staff was very attentive and efficient.
I was surprised that the hotel was quite so far away from the airport. And, with the construction that is currently going on the morning shuttle rides can take quite some time.
March 22, 2013
Rated 4 out of 5 by Lizzy58 Thumbs Up!
Our stay at the Sheraton Cavalier was great! The room was comfortable and clean and had everything we needed. Of particular note were the staff - whether it was the server in Colors, or the young man cleaning the elevator, or the woman cleaning our room, or the desk staff - all very friendly and helpful. I will stay there again!
April 2, 2013
Rated 4 out of 5 by DD32 we'll be back !
stayed here for a business conference and enjoyed the food, the service, the slightly early check-in and the waterslide.
all good. will stay again.
June 30, 2014
Rated 5 out of 5 by Meltdown For Only One Night
When I fly into Calgary the Sheraton Cavalier shuttle picks me up from the airport(please provide a tip to the driver, this is just plain Canadian courtesy), if the shuttle is going to be twenty minutes or more the general manager(Curtis Fernets) has agreed to refund the receipts to have a taxi bring me to the Sheraton Cavalier. Upon entering the clean glass entry doors and meticulously detailed entry(Stampede week is the only acceptation), I am greeted by the Staff with the best in class business respect in the hotel industry. I chat the staff up about what their passionate about(HINT:just below their name on the name badges). I am upgraded to the Club floor with all the requests I have made through my SPG account. Get to my room do a quick survey of the housekeeping(great job by the way). Setup my laptop on the complementary internet. Head down to the Core Performance Gym and get my workout completed. Go back to my room clean up and head to the Club Lounge and have some appetizers and meet some new friends in the Club Lounge. Read the local paper and wonder back to my room for the night.The Staff arranges a taxi ride for me in the morning, and by request, phones my room to ensure this is completed before I retire for the evening.
To Anyone Reading This Post:
The best thing I ever did was become an SPG member(by the way to join is FREE!)
Platinum membership has it's benefits.
Have a Safe Intentional Travel Experience With SPG.
July 27, 2014
Rated 4 out of 5 by GRP1921 Good Business Hotel
I spent two nights here at the end of October. The hotel is easy to get to in the NE part of the City. Close to the airport and with several restaurants nearby it is a good location, especially if you don't need to be right Downtown. Also, if you have a family, the two waterslides in the pool are great for the kids.
November 5, 2012
Rated 5 out of 5 by Val13 Will definitely stay again
We got an amazing deal on this hotel. Because we stayed on a long weekend we got our 3rd night free! The staff are awesome and were always happy to do anything to make our stay special. And everywhere we went they would go out of their way to put a smile on our 2 year old daughters face. We got complimentary breakfast and evening horderves with our stay and both were always fantastic. I was expecting a little more from the pool area. I thought it would be bigger with a few more things for our 2 year old to play with, and it was always super busy when we went. But we went every night of our stay and still had a blast. We were able to take our daughter down the slides which she LOVED! There was always a line up for the slides but we never waited very long. The location of the hotel was great as well. We were close to everything we had planned to do like the zoo and the spark center. All in all we loved our stay and will definitely staying again the next time we are in Calgary :)
May 21, 2013
Rated 2 out of 5 by kirbowla Disappointing
As a platinum member, I have stayed at this hotel many times over the years. Unfortunately, as staff change so can service levels. I was particularly frustrated during my stay at this property last week because the staff would not listen to what I was telling them I needed. I was in town for my Grandmothers 99th birthday celebration and my two sons were joining me. I asked for a room with a king bed and a pull-out sofa. As I said this the staff heard 'suite.' I repeated the sleeping configuration that I required. What did the staff do? They put me in a suite with a single King bed and no pull out sofa. I had to call down for a cot. The staff immediately informed me that I would be charged an additional $15. Customer service is negatively affected when the staff jump ahead of what they assume the customer is asking for instead of actually listening to what the customer is requesting. I have been very loyal to this property and I really felt let down by the hotel this time around.
December 9, 2013
Rated 3 out of 5 by PrairieGirl42 Disappointing response; no upgrade
I had requested an upgrade to a club room. Somehow the request was lost or not forwarded to the hotel. When I asked if i was on the club floor, I was told 'Yes" then discovered that this was incorrect. I was told by mgmt that "I was just a Preferred Member" and no action was required. Very disappointing.
November 9, 2012
Rated 4 out of 5 by TylerTheRegular Very happy with service
I have been staying at the Cavalier in Calgary for many years. i was in a real bind this time and Gary was able to get me a room when no onw else could. He went above and beyond with phone calls etc to set this up for me. From a platinum member it is much appreciatd.
April 12, 2014
Rated 5 out of 5 by LeGaul67 Excellent stay!
When I arrived, I was upgraded to a suite at no additional charge. The lounge has a good variety of breakfast foods and Henry's Pub is a great place to eat - 20 wings for $5.00 on Wednesdays! Overall a great hotel. Always enjoy staying here while in Calgary on business.
April 18, 2014
Rated 5 out of 5 by GuyGuy13 Comfortable
This was my second stay at this hotel and both times I have found it to be quiet, comfortable and possessing all the amenities I desire. The kids have a great time, the food is good I love the breakfast smorgasbord and the menu in the restaurant.
May 13, 2014
Rated 5 out of 5 by TheNotoriousTLC A comfortable stay for a family of six (& two dogs)
My wife and I have always been very impressed with the hotel and how everything has exceeded our expectations, so we decided to escape Edmonton for a night and bring the entire family with us for a day at the Zoo and a relaxing evening by the pool followed up by a movie.
At first, I was a little worried that a family of six and two dogs wouldn't fit into a hotel room comfortably. Imagine my surprise when we opened the door to the Executive Suite.
Not only was it large enough to fit all of us COMFORTABLY, it was in a great location (across from the pool, next to the elevator and ice machine). Oddly enough, the room was super quiet despite the location - we didn't hear a peep from people coming off of the elevator, nor did we hear anyone coming out of the pool.
In the morning, because the Club Lounge was closed, we were able to use a breakfast voucher in lieu. Excellent service, great food.
All in all, this hotel never ceases to amaze. My family and I will definitely be returning in the future.
September 7, 2012
Rated 4 out of 5 by mickeymouse14 Amenties
this hotel has all the amenities that you need in one place to have a wonderful stay.
July 1, 2014
Rated 4 out of 5 by roni17 Great Wedding site and the waterslide was fantastic
Our daughter had a fantastic time at the waterslide, what a great addition to our hotel stay. Our friend had her wedding reception at the hotel and Bernice and her catering staff were phenomenal; took care of everything with such professionalism and ease. highly recommend for weddings!
September 7, 2012
Rated 5 out of 5 by DebbTam Family Day
I took my granddaughters again for a 2 night stay. We had a great time. We seem to be seeing neighbours and friends coming for the weekends too. All of our needs were met. Hats off to the kids that work in the pool area. These kids make sure everything runs smooth and is taken care of.
February 23, 2013
Rated 4 out of 5 by RP27 Great Hotel, Unfriedly staff at the bar
Great hotel to stay at. Rooms were large and very clean. Check in staff were very friendly and knowledgeable.
On the negative side, the staff at the bar were unfriendly and didn't make anyone feel welcomed. They wouldn't even give us the food for the price advertised as the "special".
December 10, 2012
Rated 4 out of 5 by faedon72 Great family Stay
Great hotel, staff are all super friendly and helpful and go out of their way to ensure you are happy. Facility is great for families, we spent many hours in the water park. Room was great, lots of room to spread out and very clean. It is our hotel of choice when staying in Calgary.
January 4, 2013
Rated 4 out of 5 by bori Nice stay
My room was very comfortable. I was expecting more from its main restaurant. Food options close down at 11pm, so if you have a late arrival you should look to eat somewhere else. As a gold SPG member, I was not offered an enhanced option for my room at check-in.
March 28, 2014
Rated 4 out of 5 by PattiB12 Good conference experience
The food was very good and i felt the conference was a success.
June 30, 2014
Rated 5 out of 5 by Berwilly Great Hotel
I enjoyed my stay at the Sheraton Cavalier, family enjoyed the water park. I will definetely come again!
June 23, 2014
Rated 5 out of 5 by Jimtraveller Another Great Stay!
Another great stay at this SPG property in a very comvenient location.
The Club Lounge has a great view. The snack variety is great, and staff there is really friendly and helpful.
Had a greay breakfast at Colour Cafe, and the wait staff there was awesome!
July 7, 2013
Rated 5 out of 5 by Hoseinca Oasis Water Park
The water park was a hit with my grand children, ages 1 & 3. We arrived at around 8pm and went straight to the water park. They were exhausted after and went straight to sleep. We all had a wonderful experience.
The hotel was hard to find with our GPS due to road construction.
July 4, 2012
Rated 4 out of 5 by mg727 very good family hotel
Location is convenient for access to and from the airport and the rest of the downtown area (LRT is close by), the facilities are great especially the water park for the kids (and adults), and the Bistro is very accommodating by way of food choice and price for family dining.
July 29, 2013
Rated 5 out of 5 by Mawan2000 My 2nd home
I stay at this hotel one to twice a week. Staff is awesome, always greet with great smile and welcome me like an old friend.
Rooms are very quite and comfortable.
Hotel is close to shopping malls,theatre etc.
I enjoy my each and every stay
April 24, 2014
Rated 3 out of 5 by RATX Club Lounge is very small
The club lounge is very small and at Happy Hour they do not offer any complimentary beer and wine which happens at most other Sheraton's. Additionally, the prices for the wine at Happy Hour is similar to the bar downstairs..might as well just go there for more options.
July 19, 2013
Rated 4 out of 5 by JC57 Convenient
Room was quite warm even after resetting temperature on thermostat. Very nice room, but lots of noise in room from noisy street intersections.
Given all the medians and one ways, it is a bit of a pain to get into parking lot from the street.
April 10, 2014
Rated 5 out of 5 by Willett Love the updated rooms
I had a great stay. Love the cleanliness and quality of the rooms and finishings. Staff were great. I would definitely recommend this hotel. The breakfast restaurant "Colours" was very good and the steak at Carvers exceeded expectations.
April 14, 2014