Rated 5 out of 5 by OldDiver Great Location
Subway stop is a couple of blocks away so it is easy to go uptown to Lincoln Center or downtown to Broadway or further downtown to off-off-Broadway.
May 29, 2013
Rated 4 out of 5 by LE521 Sheraton Satisfaction!
You won't be disappointed! Great location, good prices, staff, rooms... you won't want to leave!
I just wish you didn't have to pay to use the gym.
November 10, 2012
Rated 5 out of 5 by Catire Fine service
I founf everything fine, clean and good service.
January 9, 2014
Rated 2 out of 5 by biztravllr555 Just "ok"
Second time I have stayed there where the room smells like urine. Additionally, extremely thin walls and doors...door slams, people yelling, etc...
April 8, 2013
Rated 3 out of 5 by Ffpedro Too big for its own good
Great room.... but luggage storage on 6 was understaffed, inconvenient and a waste of time.
Water pressure in shower was pretty much a joke
September 23, 2013
Rated 3 out of 5 by John26 wifi inadequate
In the meeting area (Convertion Center" I could never get on wifi, always "too many people already on." This is below standard for 2012 facilities.
October 10, 2012
Rated 3 out of 5 by Chas02 Escape NYC in December
I know it is busy around the Holidays, but hotel needed improvement.
December 31, 2013
Rated 5 out of 5 by cj53 Location, Location & Location
Location is excellent. Fully renovated rooms, makes you feel you are in a brand new hotel.
Great staff and full recognition of my platinum status.
June 9, 2013
Rated 4 out of 5 by erghammer quick business trip
The continental breakfast in the club lounge is a nice perk, if you can get it. It's much easier than shlepping out onto the street for something.
December 15, 2012
Rated 3 out of 5 by Michael31 I like the location of this hotel.
We had trouble with the cooling system. It was
reported daily but never fixed to or satisfaction. We were staying on the 49th floor in room 4936.
September 10, 2012
Rated 3 out of 5 by you3 Foods at the club lounge are poor.
Foods at the lounge are not good enough for royal customers.
January 2, 2014
Rated 5 out of 5 by Sorority Happy
Everything was great about the hotel, except didn't like the charge to keep our luggage in storage till we were ready to leave later that night.
August 11, 2012
Rated 4 out of 5 by Will84 It's always getting better
Depend on the staff you get, you get an excellent help or an unmotivated "I like to be at home rather than talk with you now" experience.
I had both in the hotel. My first sentence during the check in witch i heard was " It is not possible". My request was a really simple one. I just came one day earlier tan expect and wanted to stay one day longer.
Anyway. After he had a speech with his manager, everything was going well, except that he gave me not one information about the hotel. Even witch room category i get not what about the fitness center and noting eles what has to do with the hotel. Just my room number.
Not everyone at the reception is so cold and speechless. I had also a lady witch was helping me out by questions about the hotel with a smile and patience.
The staff in the Hudson Market restaurant wason the other hand always friendly and helpfull. If you want to have a short talk or an advise what to do in town, they help you out anytime.
The room was acctualy in the 34th floor with a stunning view. But in the bathtub were a few hairs. In a hotel like this is it for me definitly a no go. I had also a Pillow with red a red stain on it two days in a row. I wouldn't expect that as well.
The location couldn't be better. Times square and central park just a few streets away. Subway station around the corner. Superb.
Also never get any problems with the room key or internet access witch is not as a matter of course in a big hotel like this.
So in total i was quiet happy. But as I told in the title.... You can do it always better.
February 22, 2014
Rated 4 out of 5 by vinny29 Business trip
The staff was all excellent and happy to accommodate my needs. The Hotel location is perfect for visting Times Square and going to the theater.
January 17, 2013
Rated 5 out of 5 by Valerie76 Friendly and Courteous Starr
Everyone from the front desk to the dining room staff, were very friendly and very courteous. Requests for special needs were swiftly met.
August 19, 2013
Rated 4 out of 5 by VR13 Overall Excellence
This hotel is well located so that Broadway and many more dynamic areas of NYC can be accessed readily. We walked to most places of interest.
August 15, 2012
Rated 5 out of 5 by inav ms
hotel and staff were outstanding. room excellent
January 5, 2014
Rated 4 out of 5 by tgh68 Hotel very convenient to MOMA
Very comfortable and convenient. Wireless internet buggy and required a call to tech help to assist. Room on the smaller side but it is NYC.
February 17, 2013
Rated 5 out of 5 by e61st Thanks for Sandy Support!
Thanks for being so kind to me and my dogs during our Hurricane Sandy stay. We appreciate you allowing pets and making them feel so welcome.
November 4, 2012
Rated 4 out of 5 by Craiger2013 Nicely renovated hotel
Perfect location, newly renovated &
Very helpful, friendly staff. I highly
December 15, 2013
Rated 3 out of 5 by jamaica tv problems
CBS and NBC sound and picture were breaking up so badly that I couldn't watch them. Is Sheraton owned by the same company that owns ABC?
August 12, 2013
Rated 4 out of 5 by MW60 Improvements payed off!
Nice job redoing hotel rooms. Made use out of the club lounge, but found it much to crowded, almost uncomfortable except during off hours.
December 29, 2012
Rated 5 out of 5 by Bigapple13 Staff went over and above!
Such a busy time of year, yet everyone we encountered from management to housekeeping was amazing.
December 2, 2013
Rated 5 out of 5 by LewisJe3 Excellent!!
My stay was more than excellent. It was my very 1st time in NYC and I had a blast. The hotel staff, room, and view were amazing.
September 12, 2012
Rated 5 out of 5 by Nadiab Great staff, we'll trained
Great customer service, you really have outstanding staff
December 29, 2013
Rated 5 out of 5 by Tommy17 Great energy in the lobby
From the doorman to the receptionist to the lobby - a great inviting place!
December 19, 2013
Rated 3 out of 5 by mykla This hotel was O'kay
The maid did not clean the glass that we had use and the room was very small for 3 people, bed was also very hard. Location was great.
June 18, 2013
Rated 5 out of 5 by tommyboy Happy with my Choice
From the early check-in to the accessibility of the elevators I was happy. Price was reasonable compared to other hotels in proximity.
February 20, 2013
Rated 5 out of 5 by maui1980 This hotel's location is excellent,
The location of this hotel is excellent, central to many attractions, blocks to time square, rockefeller center, empire state building
February 4, 2013
Rated 4 out of 5 by hea42 great location
This was the perfect hotel for what i needed to do in the city. great location. close to transportation, restaurants and activities.
July 15, 2013