Rated 5 out of 5 by RockyMountainSkiier Consistantly good
Our New York hotel of preference..and there are a lot to choose from! This hotel is well located, well staffed and well mantained. We know there won't be any 'weird' suprises so we keep coming back.
October 26, 2012
Rated 5 out of 5 by aidan26 great service and location
Fantastic customer service, rooms are spacious, clean and very nice. Located in center of Union Square close to everything. Lobby was beautiful, with a great coffee shop. We really enjoyed our stay.
April 8, 2013
Rated 4 out of 5 by parrothead58 great location
hotel is in very convenient location. it is very near to several of our favorite resturaunts and activities
2 minor draw backs
room size (king) a little cramped
check in time for SPG GOLD very slow
August 23, 2012
Rated 5 out of 5 by lildiff clean and comfortable beds
rooms are spotless; bedding and mattress super comfortable; excellent shower and courteous staff.
May 23, 2014
Rated 3 out of 5 by Baubie what heavnly bed?
several years ago it seems to me that starwood changed out the mattresses; they are hard, hard , hard. I could just as well sleep on the floor and won't be able to stay at shearatons in the future.
January 21, 2013
Rated 3 out of 5 by Annie4168 Uncomfortable beds
Although the room was nice and the reception staff very friendly, we had the worse nice sleep we've ever had in a hotel. The beds were soft and lumpy in areas and made it very difficult to sleep.
April 6, 2013
Rated 5 out of 5 by JRT1 Great Experience
Accommodations are excellent.
Location is great for first time visitors to experience midtown NY.
All staff very friendly and helpful on our first family trip to New York City.
March 12, 2014
Rated 5 out of 5 by klmsanders Awesome staff!
Amazing guest experience. All the staff were happy and engaged. Our stay - our way!
May 27, 2014
Rated 4 out of 5 by Flep Internet
Wifi internet in room kept cutting out, even with good signal strength. Internet is much better in Club Lounge and Lobby. No complimentary bottled water in room as advertised on website.
February 11, 2014
Rated 4 out of 5 by Sbaroi Excellent location
Location is excellent, room was ok, the staff was helpful. But I was surprised to see that you have to pay for internet in your room even in 2013 where wi-fi is pretty much free everywhere else.
May 30, 2013
Rated 3 out of 5 by Traveler1963 Housekeeping
Needs improvement. Didn't get to my room until late afternoon every day. Some days didn't even make the bed!
May 17, 2014
Rated 4 out of 5 by JeffTerry Great Location
A great location nearby Times Square and theaters. Steak House across the street .
NY Waterways Ferry bus drops you off 2 blocks away, so easy trip from NJ. Friendly staff and pleasant room.
January 9, 2014
Rated 3 out of 5 by JS04 Probably not again...
We arrived to the hotel about 11:30 am and our room was not ready. The SPG Platinum desk took my cell phone number and said they would call when the room was ready. We went back at 4 and still no rooms were ready, however when I pushed back a little bit there was one available.
I was embarrassed to bring my friends into the room, the shower had mold in the grout and was poorly cleaned. When I called the front desk to request a new room the attendant was rude and said it would be at least a couple of hours to get a new room. The Housekeeping manager, Diana came up and was astonished at how dirty the shower was and immediately called to have us relocated and our luggage moved. Surprisingly there was another room available immediately on the SPG floor, our first one was not. The new room was clean and comfortable.
During our stay (3 nights) we requested more body wash and shaving cream and our request was unfulfilled, in fact it was like we were asking to move the earth.
The SPG lounge was nice but always crowded, to the point that breakfast was standing room only. We chose to take our bagels and coffee back to our room.
Great location, fast elevators, and the helpfulness of the Housekeeping Manager were the only good things about this hotel. The SPG Platinum desk was rude and unaccommodating. When I go back to NY I will stay in a different location.
June 24, 2014
Rated 3 out of 5 by bellabop tough times
The first room I was assigned had a guest in it occupying the room. Very embarrassing walking in on someone. A large empty bottle of vodka was under the curtains and was not removed for 2 days.
August 3, 2013
Rated 5 out of 5 by Selena BEST HOTEL IN MANHATTAN
Great experience!!! The hotel has a very good location, we did not missed anything in Times Square, the Theater, the shopping, and the amability of the hotel personnel, we all had a great time.
October 25, 2012
Rated 5 out of 5 by gingy The amazing staff in club lounge
The staff in the club lounge was really nice and helpful when we arrived at the end of the breakfast, and they got us muffins, bagels, etc.., above and beyond what they had to do.
March 3, 2014
Rated 4 out of 5 by Art68 Would Return
Overall this is a good property. The lobby area can get a little crowded. Staff is generally pleasant. Expect to spend a bit of time waiting for the elevators from morning until early evening.
June 16, 2013
Rated 4 out of 5 by Doug Location
Perfect location for what I needed (business). Room was well appointed and clean. My only gripe was that the TV control didn't seem to work. I did not call for help as I stayed only one night.
May 8, 2013
Rated 2 out of 5 by Mike6z Uncomfortable- poor service
I was very excited to stay at this hotel. Confirmed a room for a king size bed, for myself and finance to celebrate our engagement in NYC. We arrived around 5pm for check-in, and about 45 minutes later we were able to Valet the car, where I felt I was being herded like cattle.
After an extensive wait at the front desk, we were told that my confirmed King room would not be available until 10 PM due to an airline booking out a large number of rooms. This is absolutely outrageous, we needed to get ready for dinner so settled for a small two double bed room. My girl and I like to be close, but no two adults should have to share such a small bed, as there is no room to roll over without falling out of bed, which I did. I found the staff unsympathetic and very cold. Poor customer service.
I have stayed at other SPG hotels, including the Westin right down the street where the service was far superior and accommodating.
I was outraged and will never recommend this hotel, especially for the premium price during the holiday season. Beware, unless you like to be herded like cattle, then by all means, enjoy.
January 16, 2014
Rated 5 out of 5 by Nat66 Good value for money
Great Location, friendly staff, nice premises. However no bar fridge available for personal use - mini bar extremely expensive eg. $7.50 for a bottle of water and a very busy Foyer and lifts.
December 19, 2012
Rated 4 out of 5 by BenFromParis This hotel has a great location and a good comfort for NYC
I recommend this hotel to anyone who wants to explore NYC in great conditions especially for a short stay. The location is perfect 5 minutes from Times Square and 4 minutes from Central Park.
April 9, 2013
Rated 5 out of 5 by Cocoa916 Great location!
This has been my 6th time staying at this hotel. Fantastic location, near Times Square. Not too far from Central Park and the Javitts Center. Enjoyable Club Floor.
April 1, 2014
Rated 5 out of 5 by DJL45 New York Trip
Great location and accommodations for a family trip or romantic getaway!
May 28, 2014
Rated 4 out of 5 by Mich51 NY comments
Beds are somewhat small and too firm. Not really comfortable. Hotel should look into having staff more frequently tour the hotel to pick up completed room service orders and empty glassware.
September 3, 2013
Rated 3 out of 5 by apap Not sure I would go back
The bed was uncomefortable. I felt they did not check the room before I entered. It was clean, but the toilet did not flush, and the TV would not turn on.
One of the receptionists was rude.
January 16, 2013
Rated 5 out of 5 by erin0484 Great Location, nice hotel
Visited NYC for Christmas. GREAT location. Walking distance to Time square, David Letterman, Radio City Music Hall. Nice rooms, Staff was very helpful and friendly! Would gladly visit again.
February 14, 2013
Rated 5 out of 5 by Hast48 My stay in NYC
This hotel was wonderful. Great location and the staff was great! Loved the Club Lounge. Thanks for a great stay!!
May 12, 2014
Rated 4 out of 5 by FL14 This hotel is popular with large groups
Hotel had several large groups and/or conventions ongoing during our stay. If you want to avoid congested lobbies, etc. be sure to ask before booking.
April 16, 2014
Rated 4 out of 5 by Hetak8 Great update to this convenient hotel
I used to stay in this hotel every week for 3 months as a consultant back in 2006. The updates are fantastic. Looks like a completely different hotel and the rooms are much nicer. thanks!
December 4, 2013
Rated 5 out of 5 by vhcstr Perfect Location
Great location and staff. Easy to get from the hotel to pretty much anything on the island. My 34th floor room was clean, quiet and comfortable. Already looking into booking my next stay!
November 19, 2013