Rated 5 out of 5 by JD47 This hotel was very comfortable and perfectly located
I stayed here with my 15 year old daughter for a 3 day treat. We had booked last minute and got a good deal on what i think was a standard room?The reception staff were exremely courteous and helpful. The lounge area was elegant and warm, with a harpist adding to the ambiance!Our room was quiet with very comfortable twin beds, walk in closet and large bathroom, in which the fixtures and fittings weren't 5* but perfectly ok.All very clean, staff friendly, hotel location perfect!
November 19, 2012
Rated 2 out of 5 Disappointing
The room was old, with precarious heating system. Shower was always either too hot or too cold. No recognition of SPG Gold status to get a better room. But the worst was that I was charged GBP 7.50 for making a short call to the SPG Customer Service. Hard to believe I had to pay more than USD 10 just to briefly speak to SPG given the fact I was calling from Sheraton! When I complained the front desk told me there was nothing they could do. I will not stay in this hotel again.
October 15, 2012
Rated 3 out of 5 by Scott1988 Disappointing this visit
We've stayed several times at the Park Lane Hotel in London, and we very much enjoy the convenient location and comfortable beds. This most recent stay (May 31st), our room (#506) was very small, with little room for us to open up our suitcases and maneuver about. Also, the air-conditioning was not working properly (needed after a rather warm day in London). So, disappointing for this last visit, but have had good luck here before and plan to stay here again in the future.
June 2, 2013
Rated 2 out of 5 by London2011 Disappointing
Technical standard not up to date:
1. In 2011 one would expect free internet access in a hotel at this level, specifically in an executive room. The access one could buy was rather expensive.
2. More electrical outlets are required these days in order to be able to charge mobile phones, PCs and Ipads etc. in parallel.
3. No coffee or tea options in the room
4. The bathroom was large, but cold and smelled of cigarette smoke most of the time.
1, The location is very convenient
2. The Palm Court is very nice
3. The room was spacious
4. The breakfast was medium, crowded and noisy. Not worth the money.
5. Food in the Palm Court was very good
6. The bed was also very good (as always at the Sheraton hotels)
7. Reception areas and corridors would benefit from a general upgrade, specifically the carpets.
December 14, 2011
Rated 3 out of 5 by Globaltraveler25 Hotel needs updating
The lobby of the hotel is nice and warm however, the rest of the hotel needs a face lift. My room desperately needed a paint job and the furniture was dented and splintering. I asked the front desk if my room was indicative of the rest of the rooms and received a "Yes, that is our standard room". The concierge was less than helpful when I was asking directions to make a client meeting, Overall, I would not stay at this hotel again except the location was not bad.
December 12, 2011
Rated 4 out of 5 by Brryman Great Position
Hotel well placed, staff are excellent, rooms a bit dated
April 26, 2014
Rated 5 out of 5 by welsh Home from Home
It's all about the staff at this hotel. It's very classic London hotel kind of the Downtown Abbey of hotels. Duty Manager Andrew has to be the best in the business nothing too much trouble before I arrive he ensures all is as it should be. The Manager and Front Desk manager always come and say "Hello" particularly if there's rugby being played somewhere. Warmest of welcome's from Concierge to Palm Court staff particualry when they get to know your name!!
October 18, 2013
Rated 5 out of 5 by PLASTICMAC13 THE FINEST PAD IN THE LAND.
I'm certain that if The Queen didn't reside at Buckingham Palace while in London Town she'd be resting her royal head at The Park Lane.
Bravo and Blessings to the staff and management for providing everything anyone may need for a truly delightful stay.
My beautiful wife and I are already looking forward to a return visit. The Park Lane ROCKS!!!
October 7, 2012
Rated 5 out of 5 by BryanC Great Service
A great stay. We stayed during the last week end before Christmas, London was extremely busy, but the hotel catered excellently for my family and I (2 x Children 8 and 6), and the staff made it easy to forget the chaos outside. Car parking arrangements were excellent. (underground, attended garage), and the Hotel Reception & Check in/out was quick and easy. Breakfast was great with a mix of Hot and Cold Buffet, with accommodating opening hours.
December 24, 2013
Rated 2 out of 5 by BC12 A disappointment
I stayed at this hotel a number of years ago and was very pleased. it is clear, however, that they have not maintained the hotel at all over the years. From the dingy lobby to the dirty hallway carpet, it did not bode well for our stay. The guest room was a complete letdown; dirty walls, cracked tiles, sink and tub; filthy grout and windows. The furniture in the room was completely mismatched and in very worn condition. A true disappointment for abrand
October 2, 2012
Rated 3 out of 5 by Passie Needs renovation
Although the location is great, the rooms and corridors are in desperate need for renovation.
The plumbing is just awfull with either burning hot water or icy cold water (from the sinks and shower; without changing anything).
You have to walk through the restaurant to exit the hotel on Piccadilly which is quiet annoying when you're having a nice and quiet (btw excellent) high tea.
Price/quality it's exspensive compaired to other SPG hotels in London.
December 5, 2012
Rated 3 out of 5 by PaoloLA Average
Was there 1 night last week. Definitely not a 5 star as advertised! Very old and dated. Room was not very clean, especially the bathroom. Staff was OK but when I went to talk to concierge at 6 pm no one was there. the bellhop guy told me he went on a break...he tried to help me, and was very nice, but he did not know much about restaurants, etc. I can't believe they had no one at 6 pm! Location however is fantastic! Will stay there just for that...
January 9, 2012
Rated 3 out of 5 by DavidM1 Good value, but...
As has been noted elsewhere, no way this is a 5 star hotel. Then again, I doubt they ever get 5 star money for it either, but would be upset if I had to pay that much. There is virtually no lobby and the elevators are slow and only 2 of them; one was out of commission for entire time (5 days) we were there. Great location and our room was very nice, tho complementary coffe service was "instant" rather than brewed. Internet service was querky.
July 8, 2013
Rated 1 out of 5 by TP12 This hotel needs a serious upgrade
How do you treat a group that books 9 months in advance, booked upgraded studio suites with multiple requests for upper floors facing Green Park, spends over $19,000 (US) while staying 28 room nights...you give them some of the crummiest rooms in the hotel...literally. All but one room faced the back alley, 3 of the 6 rooms were the 'elevator rooms' (room 128, 228 and 428) sharing the elevator wall. Totally disappointing won't return...
October 19, 2012
Rated 4 out of 5 by FloridaDiver Lovely room, very convenient
Beautiful room, with a huge bathroom. Great location, close to the Green Park tube station and many sites. The only gap was service at reception. When I checked in and also when I tried to check out, the queue was long. Appear to be under-staffed. Myself, and several guests, also commented on how very slow the elevators are. Allow extra time if you have luggage and are checking out. Room was quiet and the bed was very comfortable.
November 18, 2013
Rated 5 out of 5 by ZR11 Excellent stay!!!
I spent 5 days in this hotel with my wife. Excellent view from the room overlooking Green Park. Staff was very kind and honored my SPG membership level.
Breakfast superb, Shepherd Market with nice and cosy restaurants just one corner away.
I was reading with slight concerns the reviews before I booked this hotel - I was ensured by Ms Kuras that they will pay attention to my room allocation. Thank you, it was indeed a memorable stay!
May 28, 2013
Rated 1 out of 5 by mverseve Reluctant attitude at Frontdesk & Bar
Front Desk was not willing to respect reservation made for a Classic room - King bed nor were they willing to offer alternatives while hotel not being full.
Ended up in tiny room with small Queen bed.
Various basic elements in room were missing (Iron/Hairdryer)
Bar staff was not willing to adapt the bar bill to respect the SPG Gold privilege/discount. Front desk had to do so during Check Out - but not without a series of comments.
July 17, 2012
Rated 5 out of 5 by Barlaw3603 Perfection
Stayed for 2 nights. Location is perfect for tourists being right on Piccadilly. Walk across street and be at Buckingham Palace in 10 minutes. Close to Harrods, Piccadilly Circus, West end theatre etc.
Hotel was clean and all staff we encountered were very welcoming and friendly. The beds were very comfy and air conditioning was a bonus as London was in the midst of a heat spell.
Would highly recommend this hotel to anyone.
July 28, 2013
Rated 5 out of 5 by shoetraveler Excellent Stay in Sleepy Area
I typically stay in Covent Gardens or Knightsbridge, so Picadilly isn't my usual area - that being said the staff was excellent. Every request was easily, quickly & politely attended to. I really enjoyed my stay
April 4, 2014
Rated 1 out of 5 by rgsg One of the Worst Experience with an SPG Property
Other than location, this hotel has nothing to offer. Poor quality small rooms with old furniture, dismal service, and complete lack of care from the Duty Managers and the Room Service. Unsafe property to stay because the small rooms are packed with junk furniture that minimizes the walking space and increases the potential of running into an hard object while moving around in the room. Climate control is primitive.
November 30, 2012
Rated 1 out of 5 by SPGLIFETIMEGOLD Worst Starwood Hotel Experience
I have spend a total of 374 nights at Starwood hotels and your property in London was terrible.
The room had an incredibly noisey portable AC unit that made horrible rattling noise all night. I even checked out early wasting my "Free 5th night" just to get out of there.
June 30, 2014
Rated 5 out of 5 by VacationerJack Perfect location for central London
This was my 3rd stay at the Park Lane Sheraton (pleasure trip). The hotel staff is nearly as perfect as the location in Central London (Mayfair). With two Underground stations nearby, the hotel is ideally located for tourists seeking access to the theater district. Within walking distance are multiple "must visit" landmarks and parks. I have stayed at other hotels in London, but I keep coming back to this one.
July 26, 2012
Rated 3 out of 5 by Rich987 Disappointing service
Air conditioner (or something) was leaking in our room. Carpet was soaked. Came back to room with company and blower/dryer was running full blast to dry the room. Room was unusable most of the day - no explanation, no apology, no notice of when room would be available. I spoke with front desk and they seemed unconcerned. Very odd service. Only offered compensation was to remove a $10 Internet charge.
July 28, 2013
Rated 1 out of 5 by Guari A major disappointment
Been a member of SPG for 20+ years and did not expect such a bad experience. The room (233) was old and deteriorated, bathroom sink rusty, the toilet flush wouldn´t work properly, the place heater (??) simply a joke. View to an ugly rooftop/ watertank. Internet charges very high. For that I paid 250 pounds w/o breakfast. Requested late checkout and it was denied. So much for SPG recognition!!!
November 7, 2012
Rated 2 out of 5 by P412 Dismal
I selected the hotel based on its location and my long association and gold status with SPG, What a mistake! Request for an early check-in after an overnight flight from the USA, ignored. Disinterested personnel at reception. Probably the most dismal room I've stayed in for a long time: limited natural light, poor facilities - not even a working power point for American devices. Very sad.
September 30, 2012
Rated 2 out of 5 by blahblahblah123 Not worth the Frustration
The hotel has a good location, but is "hit and miss', with both the quality of the rooms, services offered and billing.
You can have a great room or a tiny cramped room with limited internet access. I noticed a major error in my credit card charges that teh hotel had made and had to bring it to the attention of the hotel where they were not very prompt at all in correcting.
December 8, 2013
Rated 5 out of 5 by PAtraveler55 The staff at this hotel are helpful.
The staff at this hotel are very friendly and businesslike. The platinum breakfast was very good, especially the country ham. Concierge was very cordial and helpful. I love the location which is near green park underground and bus stop. Business facilities are available for printing. I always stay at this location when visiting London. Hard Rock Cafe just a few doors down the street.
August 3, 2013
Rated 5 out of 5 by rabbit Location, Location
This hotel is within easy walking distance of many sights, parks and restaurants. It is also very close to a metro line station, Green Park,
The hotel service was congenial. The food in the Citrus restaurant was very good, and there is a very comfortable area for drinks and afternoon tea. The hotel room was quite large and comfortable. I would definitely stay at this hotel again..
May 9, 2013
Rated 1 out of 5 by TBMB Underwhelming.
Very disappointing for such an iconic building in a fabulous location. Room facilities were basic although had a large & comfortable bed with good quality linen. Shower over bath impractical, bath badly chipped (shame for such a lovely original bath). Tea tray had to be ordered & then very basic (i.e. sachets & no biscuits), one small complimentary bottle of water between two people - not good enough. Corridors & reception area stark with no styling - no luxurious furnishings or artefacts as you would expect of a 5 star hotel. However,in contrast the Palm Court room was beautiful and wonderfully furnished. Bar staff unhelpful & curt. One reception staff member unhelpful in dealing with points raised on checking out. This hotel cannot be compared to the other five star hotel next door where we stayed the night before. Apologies for being negative, but it is representative of our disappointment in our stay.
August 31, 2012
Rated 5 out of 5 by Edward8 Small things
The overall experience was great. There were a few small things however. The stopper in the sink was broken. There was an ironing board but no iron. The room 424, was excellent however it was noisy due to trash pick-up in the early mornings and the service carts being stored outside the room. The staff was outstanding and responsive and overall the room and stay was excellent.
May 15, 2013