Rated 3 out of 5 by follygirl Weren't able to check in until 4 hrs. after check-in time
The only complaint we had is that our room was not ready until after 7 p.m. and our daughter's room (she was staying with an entire high school marching band in a large # of rooms) was not available until after that!
November 1, 2012
Rated 4 out of 5 by reilly syracuse
Rooms clean,nicely furnished.
Easy access from freeway.
Parking extra but affordable.
Did not dine here.
September 2, 2014
Rated 4 out of 5 by syracusemom18 Great location
We loved staying here on the beautiful Syracuse campus. The restaurant and bar were convenient, the rooms very comfortable and clean.
August 19, 2014
Rated 5 out of 5 by RBH53 Clean and Quiet
I am very picky and have no complaints about this hotel. The staff was helpful in providing directions to the thru-way and even helped me find the hotel when I took a wrong turn.
I loved the French Onion Soup.
June 13, 2012
Rated 5 out of 5 by su50 Hotel stay was pleasant and relaxing.
Pool was great. Looked small, but I saw it was marked on the bottom which is good for laps. Must be 20 or 22 yards long, which is great for estimating how far you swam.
Only negative is paying for parking.
January 18, 2013
Rated 4 out of 5 by JAlba18 Last Minute Stay
Needed a place to stay for the evening and this hotel fit the bill. Only drawback was there was a wedding and conference going on which made for a much noisier evening and harder for my kids to get to bed.
August 8, 2012
Rated 4 out of 5 by Jerry119 Very Pleasant
Even though this hotel was under renovation, the hotel and room were meticulous. The staff was excellent and eager to help in any way needed. For my purpose, it was also within minutes of the airport.
January 8, 2012
Rated 5 out of 5 by Katrina1 Multiple Visits - Consistently Great
I have made frequent visits to this hotel while on business at the University. Always consistently great - front desk is friendly and helpful, rooms are well maintained. Great location, great service.
July 18, 2012
Rated 5 out of 5 by EWC65 This hotel is the best.
Even though we stayed under the Starhot programme we found the staff, room and food to be excellent. I was impressed when a staff member asked me to whom we were related within the Starwood company.
September 22, 2012
Rated 4 out of 5 by iTatiana great location
it is close to the university, hospital and only 5 min drive from the Destiny USA shopping and DINO BBQ. I wish the parking would be free.
August 6, 2014
Rated 5 out of 5 by Kathief Elevators
Trouble w/ Elevators - keys weren't reading causing problems getting to our floors. Otherwise no complaints, very clean and comfortable. Good food at Rachels. Room service quick & food came hot!
March 24, 2014
Rated 3 out of 5 by Hollis A Little Disappointed
The front desk staff were not very friendly. The walls are paper thin and we could hear loud, drunk people until very late at night both nights of our stay. We had a hard time getting any sleep.
March 24, 2014
Rated 5 out of 5 by ATB59 Great rooms, location and staff
Was there for my sons wedding reception, staff did a great job and we had a block of rooms. They gave us a great rate and everyone raved about the rooms.
July 24, 2014
Rated 2 out of 5 by Glenn9876 Unclean Room
Arrived shortly before 1:00 am exhausted after 8+ hours of flying and waiting in airports.
Upon arrival I received a warm welcome from Jim
After unpacking some stuff and while in the washroom noticed short black curly hairs in the bathtub, called down to reception to let Jim know and was offered a new room but did not have the energy to repack, go back down and check into another room so I declined.
Went to sit down on the couch to send off a quick email before doing so moved the white pillow/cushion to reveal a bloodied Kleenex and an orange sales tag.
Happened to glance at the alarm clock, it was a little over 3 hours off, but I had no energy to change it went to bed.
Unfortunately knowing that you are sleeping in a dirty room does not lend itself to a good night sleep so I woke up early and checked out.
There are many hotel choices closer and less expensive than the Sheraton, but I have had exceptional experiences at of the other properties and did not mind paying a premium price or driving out of my way.
Looking at other guests experiences it appears that I happened to get a bad room.
April 13, 2014
Rated 2 out of 5 by Jill27 staff issues
In Rachel's, we were not approached by a waitress. We had to get up and ask for coffee.we witnessed the host and a staff member arguing, calling each other snitches. Need to retrain staff.
April 14, 2013
Rated 5 out of 5 by SUfan1978 Oustandng
Have been staying at the Sheraton Syracuse for 8 years. One of the most outstanding hotels in the US. Hotel is convenient, and the staff goes out of their way to make your stay perfect.
August 19, 2013
Rated 4 out of 5 by RShap The staff are very friendly and helpful
Great location for visiting Syracuse Univ. The staff are very friendly and helpful!
August 25, 2014
Rated 5 out of 5 by Biker1 Excellent visit
Very friendly to motorcycles and bikers.
September 4, 2014
Rated 5 out of 5 by JStreet2 Great Stay in a Great Location
This hotel is conveniently located right near downtown and has excellent service. I would definitely recommend this hotel and I would definitely stay here again myself.
May 17, 2014
Rated 4 out of 5 by Taylor72 Coffee,snacks
Even though you had a coffee maker in the room, I feel coffee and fruit should be available in the lobby for the hotel guests.
July 28, 2014
Rated 5 out of 5 Great staff
Dave the shuttle driver was superb! He made a huge difference in our level of enjoyment.
The front counter staff were very friendly and accommodating!
July 1, 2014
Rated 4 out of 5 by mark44 Room
Room was Very Nice & Comfortable . There were 2 concerns . The TV had sound no picture was fixed by front desk, and the Room was too Warm and the fan was loud rattling noise .
December 7, 2011
Rated 4 out of 5 by wilson3 Outstanding University hotel
Excellent hotel. Nice bed, good TV, nice desk. The only weak spot was the shower -- pressure was not adequate. Otherwise, a very nice property. Club room is very nice.
May 7, 2014
Rated 4 out of 5 by bigddawg Pretty good hotel
I stop here twice a year. Its above average
August 31, 2014
Rated 5 out of 5 by TomConference Great Conference
Great facility for a conference. Out of this world service. Have not stayed in a hotel with a staff this good as the staff in this hotel - outstanding staff and service
September 16, 2012
Rated 5 out of 5 by wdf2 utstanding Service
They contributed a free night with bfast to a Ronald McDonald House Chinese auction. We were the beneficiaries. Everyone was very friendly, even threw in free parking.
February 12, 2013
Rated 5 out of 5 by newlife Wonderful bed!
I slept better than I have in MONTHS, without any sleep aid medication as I normally need in a hotel. It was QUIET, and the bed was so puffy and wonderful!
I Ioved it!
September 3, 2013
Rated 4 out of 5 by Tom70 This hotel was very clean
Hotel is very clean,first check in person we spoke with was not real helpful,had a glass that wasn't the cleanest,but overall I would give the hotel a very high mark.
November 1, 2012
Rated 5 out of 5 by famiilyoffoodies we had a great time
staff was friendly,helpful and full of knowlege of the area to help make the best of our stay
August 9, 2014
Rated 5 out of 5 by DD33 This hotel was centrally located & great staff
Located on top of the hill on Syracuse campus. Free shuttle to the Landmark Theatre and entertainment scene. Nice restaurant and attentive staff here and front desk.
November 26, 2012