Rated 2 out of 5 by Brew5 Needs updating
Hotel is clean however the furniture is in some serious need of attention. Couches and chairs have frayed upholstery, carpets are worn and the whole hotel has a musty odor. Not what I would have expected from a Sheraton.
July 30, 2012
Rated 3 out of 5 by pkm1 This hotel was very nice
Everything was nice except:
Sheets were too stiff. Like sleeping on sandpaper.
Put out my green sign and didn't get my $5 off coupon to spend at the hotel. Was reminded of it later after I checked out by my daughter.
October 30, 2012
Rated 3 out of 5 by Coach20 Overall good
Overall the stay was good. The only problems was with the restroom. The sink did not drain correctly and the toilet was very slow to flush. Also the bathtub was dirty. Looked like it has not been cleaned for awhile.
September 24, 2012
Rated 4 out of 5 by JanandDan Good Place
I stayed here for a business event, and it was great for that -- very nice facilities, very attentive staff, great food, especially for large groups.
It looked like families were having a good time also.
February 22, 2014
Rated 2 out of 5 by notgood The Hotel is not up to SPG Statndards
I was very dissapointed. No staff seemed present. There was no parking or valet present at any time I was at the hotel. Staff on check in was not very friendly and told me I was not entitled to an upgrade!
March 11, 2013
Rated 4 out of 5 by Trusty Stylish and functional
Clean, spacious, and friendly are watchwords for this hotel.
July 11, 2014
Rated 4 out of 5 by jackson8888 Megan is the best
We were greeted when we arrived by megan. we were welcomed back she was so professional and personable we felt instantily at home. wiith employees like megan this hotel will be successful as will megan.
December 14, 2012
Rated 5 out of 5 by BaylorFan Really comfortable rooms
Beautiful hotel on inside. Rooms appear to have been upgraded recently for appearance and comfort. Best convenience was multiple outlets on nightstands and desk for plugging in all our electronics.
January 3, 2014
Rated 5 out of 5 by JDAV55 Great Hotel
My son and I stayed for 3 nights and 4 days along with several of his baseball teammates. The staff was fantastic and very nice throughout the hotel. Great amenities for the kids and adults.
March 17, 2014
Rated 4 out of 5 by CAPTPCD Good Nights Rest
Most important criteria was a quiet room and comfortable bed, which surpass expectations. Pool, and gym were excellent, better than most hotels on this trip. Access to the club lounge was a luxury.
August 12, 2013
Rated 4 out of 5 by Sister5 Great for business meetings
We visited a relative and found the hotel to be convenient and meeting our needs. In addition, the staff was very helpful. I complement the hotel for having a relationship with the nearby hospital.
July 22, 2012
Rated 5 out of 5 by townjcvt Great Hotel!
I stay here often because of the convenient location and the terrific staff! And now that they are renovating all the rooms I'll have yet another reason to enjoy my stays at the Sheraton Crescent.
August 19, 2013
Rated 1 out of 5 by thisplaceishorrible Horrible Experience
I was at the hotel with a group Seminar. We checked in on Friday afternoon. Upon check in the front desk billed my card for the room charge after I told them we were with a group. We went out to the pool around 3:00 and there was only one other family there. The bar/food was not open. We sat under a gazebo. When the bar/food opened we were told we had to leave because we had not paid for day use of the gazebo. REALLY...there was no one there and it was 4:00. The attendant working there was Matthew and he was very rude! He also instructed the other family with a very small child there they had to move. I asked if we could stay because there was literally no one else at the pool and it was already 4:00. I was told NO. We then just moved our chairs in front of the cabana we were sitting at. After a while about 5 other people came to the pool area. At that time we were told again we had to move our chairs because the pool area was "filling up". Honestly, there were at that time maybe 10 people including our party, I have pictures to prove it. I was very upset and as Matthew walked away he commented to another guest that he didn't know what my problem was. Do not talk about guests to other guests. Very unprofessional. To top it off Matthew also told us that he wasn't happy that the family that was there earlier with the small child was sitting under the gazebo eating subway. Well.....the food/bar was not open. Again, this was a small toddler! We ordered drinks that were the worst we have had and cost 10.00 each. We had to throw them out they were so bad. This person should not be in the service industry! I had a guest with me who is a General Contractor and in the process of remodeling some areas of Metro Center. He was considering housing out of town associates at this location. However, after this experience there is no way! Do not recommend this place for anything! To top it off my room charge is still incorrect and I am having to call and find out what is going on.
August 26, 2014
Rated 4 out of 5 by Larry Staff
Special thanks to Mike, Heather and Brett at the front desk - all very helpful as keys quit working as a result of reservation mistake
Trini and the bar tender in the restaurant very courteous
April 8, 2013
Rated 2 out of 5 by Unhappy2222 This hotel has ver poor service
This hotel lacked any quality service other than a clean room. The desk staff is very slow, the restaurant service is very lacking and all admitted by management. Why not fix what you know?
January 13, 2014
Rated 2 out of 5 by townjcvt Hoped for Better
Low water pressure in the bathroom, clock not set to accurate time and treadmill doesn't work in fitness center. How hard can it be to make sure the basics are taken care of...?
March 14, 2014
Rated 4 out of 5 by Trusty Hotel is spacious
Hotel appeared grand and elegant
July 10, 2014
Rated 1 out of 5 by eric42 The worse hotel ver
The staff was rude inconsiderate use the pass key when sign on door breakfast was awful eggs runny sausage grease will never stay here again and will and have told family and freinds
November 26, 2013
Rated 5 out of 5 by Jim777 Great accommodations, great hotel
We enjoyed our stay. Room and pool were above expectations. Only downside was your charge for internet access in the room, although computers were available in the lobby at no cost.
August 14, 2012
Rated 2 out of 5 by calebeger Horrible service / uncaring staff
Stayed here with my wife for one night on our way back from Grand Canyon/Sedona. Was expecting a restful night / pit stop but the overall experience was very unpleasant.
01. Room was spacious and well equipped; Starbucks coffee in the room.
02. Excellent complimentary breakfast
01. ESPN2 channel not working which was a huge bummer since I was really looking forward to relax while watching US Open (Tennis). Despite complaining staff was unable to fix. No apologies and no comp.
02. At night found that floor lamp did not work. Too late to complain since my wife was already asleep. Couldn't read on the couch as a result.
03. The basin in the bathroom had a _very_ strong acidic (ammonia like) smell. Couldn't tell if it was the water or the basin. But very very unpleasant. Could not even brush properly in the night / next morning (Shower was fine)
04. At checkout expressed all my concerns to the man at the reception but no apologies. Nothing at all from the staff.
Good clean hotel/property and room but overall horrible service and uncaring staff. Definitely will _not_ stay here again.
September 2, 2012
Rated 4 out of 5 by JohnGuy777 Good - could have been Great!
Excellent staff, accommodations good. Only drawback was the $9.95 per device per day wi-fi charge! Really, in this day & age? Build it into your price and waive the charge!
March 11, 2014
Rated 3 out of 5 by Lynn99 Needs upgraded air conditioning
The air conditioning does not work well in the rooms. I even had it checked by maintenance who commented on how hot the room was but assured me that it was working correctly.
July 16, 2013
Rated 4 out of 5 by klsaa Overall Stay was Great
My only complaint I would say was the inconsistent response I received regarding the Wifi being covered under room rate and SPG membership I had.
May 1, 2014
Rated 1 out of 5 by townjcvt No heat and pet stains...ugh
The heat didn't work in the room, the carpet had pet stains, the sink backed up...and no one answered the telephone when I tried to call to report these problems.
February 19, 2014
Rated 2 out of 5 by brian42 Sheraton Phoenix
The room was noisy and in need of update as the bathroom was not the /Starwoods standards . Was surprised as to the general condition of the bathroom in particular.
February 16, 2013
Rated 1 out of 5 by PhoenixSingle Locked out three times!
I was locked out of my room #616 three times. Twice in the middle of the night and once when I was even trying to check out. This place was not worth the hassle.
October 30, 2013
Rated 1 out of 5 by Rydog Extremely unsatisfied customer
Just to get straight to the point I will never stay at this Sheraton again. This establishment has drastically changed for the worse in the last two years.
April 13, 2013
Rated 5 out of 5 by Anois08 Great stay
I had a great stay at the Sheraton Crescent. Clean rooms, helpful staff, and Indigo restaurant was DELICIOUS! Will come back on my next trip to Phoenix.
January 13, 2014
Rated 3 out of 5 by seau59 location is great
I truly enjoyed my stay at Sheraton Crescent. My suggestions are: 1) have a shower near the pool area 2) fix the Jacuzzi 3) clean the big pool.
May 28, 2013
Rated 2 out of 5 by Oallain8 Missed many amenities that most SPG hotels have
No valet parking; you have to park your car in a shady garage (one that didn't take responsibility for anything that happened to your car).
November 12, 2013