Rated 4 out of 5 by MJS1972 Thankful my check-out experience was NOT my check-in experience
I was thoroughly impressed with check-in. The lady was extremely nice and professional. She was a perfect example of what an employee should be. HOWEVER, my check-out was horrible. The young man was rude, unprofessional, and did not know the difference between a credit and a debit. He was defensive, and someone I would never hire to work for me in my business.
November 13, 2012
Rated 4 out of 5 by dw23 Overall good stay, no one picks up phone
Overall, I had a good stay and like the hotel. One area that needs attention is the ability to reach room service to place an order. They never pick up. Ever. At any time. It normally takes 5 calls to reach them or calling the front desk to try and convince them to take an order. I have never seen it be so difficult at any hotel I have ever stayed at.
April 11, 2014
Rated 4 out of 5 by jwb1 Short stay
Was only there for the sleep. Did not have an opportunity to use any of the hotel facilities or restaurants
August 23, 2014
Rated 5 out of 5 by LDR2 Great Stay
We stayed at the Sheraton Music City on 2 different occasions over the course of a week. Both stays were delightful - the staff was quite friendly, our rooms were clean and well maintained and the location was ideal for our travels.
I would definitely recommend the hotel to anyone traveling to Nashville and intend to stay there next time we are in the area.
June 14, 2012
Rated 5 out of 5 by AmericanSmooth9999 Nashville Ballroom Challenge
Excellent ballroom facility. Indoor pool and separate outdoor was fantastic. When I checked in, I was acknowledge as SPG member. The staff was great and responsive. I will recommend more ballroom competitions to be held at this facility. Everything was clean and new. A minor deficiency was no omelet station for the breakfast buffet on the weekend.
April 21, 2014
Rated 5 out of 5 by Ctheworld Very nice breakfast buffet.
It's been years since staying at this property. I think it has improved tremendously. The service all around was great. The breakfast buffet was very nice withFresg fruits, lean meats, light croissant, and delicious grits. I think offering exchange daily room service for extra SPG points is a great idea for the guest and the environment. I will be back.
June 17, 2012
Rated 4 out of 5 by Kodagrad Location, Location, Location
Easy to get to and close to most everything. Can't be more than 20 minutes to entertainment, restaurants, downtown and airport. Older property but kept up well and professional staff at all levels.
August 7, 2014
Rated 5 out of 5 by Vickie330 Extremely pleased with the facility and staff.
After traveling for 5 days and being a guest at several different hotels during the prior days, I was delighted when I drove up to the beautiful grounds at Sheraton Music City Hotel. The grandeur of this old buidling has been enhanced with vibrant lighting and openness to make you feel relaxed and pampered from the time you arrive until you depart.
September 17, 2012
Rated 4 out of 5 by Kyfiddler Rooms are great, but food is way overpriced!
The property is nice, the rooms are very comfortable, and the food in the restaurant/bar is good, but the prices for food are way overpriced! An entree salad is over $15, and at the food concession at the convention area, a can of soda and a banana was $7.00. Really?
July 15, 2014
Rated 5 out of 5 by janeyb Highly recommend the Sheraton Music City.
This hotel is only minutes from the Grand Ole Opry and Opry Mills. My favorite feature was the private balcony overlooking the courtyard and pool. The room was very clean, updated, and the bed was comfortable. The staff were accommodating with any requests. We would absolutely stay here again.
June 30, 2014
Rated 5 out of 5 by SMCJuly2014 Week Long Conference
I was fortunate to attend a week long conference at the Sheraton Music City in Nashville this past week. The facilities were great and the customer service was excellent. I will stay at this same location during next years convention.
Thanks for a great experience.
July 14, 2014
Rated 4 out of 5 by Jak72 Beautiful hotel and setting
Beautiful hotel. Free parking was great. Rooms were very clean and staff was very friendly and helpful. The courtyard was beautiful. If wifi was free and a continental breakfast was included, I'd give it a 5.
July 31, 2014
Rated 2 out of 5 by Airdog72 Hotel was great all but the front desk
When I arrived at the airport I contacted the hotel at the phone bank, upon calling the phone rang for about 1 minute before anyone picked up, when the man did he advised that the shuttle would be at the stop in two mins. I proceeded straight down and saw the shuttle pulling off, When I called back the man advised that he couldn't wait any longer. It took me less than 1:30 mins to get to the stop.
Secondly After I had dinner I asked the man at the front desk what time breakfast was served in the restaurant (I being platinum had a free breakfast) the man advised that breakfast started at 6am and the shuttle left at 6:30 and I did not need to sign up for it. When I got down to checkout the next morning the lady advised that breakfast didn't start until 6:30 and the bell hop advised that I need to sign up for the shuttle.. All in all the Hotel was nice but some of the hotel staff needs to be retrained on how things work and when the restaurant opens.
October 13, 2013
Rated 4 out of 5 by Shernie Usually love it but.....
Always stay here. Bar was under recarpeting so not as enjoyable. Need many more chairs at pool. people were saving chairs and not using them. It was uncomfortable so I left pool side.
August 5, 2014
Rated 5 out of 5 by mona3 This hotel was very nice
Very friendly staff, comfortable rooms, food was great. Would recommend staying there.
August 19, 2014
Rated 5 out of 5 by AnnaJDC Wonderful experience
I was attending the National Lung Cancer Partnership Advocacy Summit from 9/13/2012 through 9/116/2012. My experience staying at the Sheraton Music City Hotel was wonderful. The staff were extremely friendly and I thoroughly enjoyed the facility. If I return to Nashville, I will definitely stay at this hotel. Keep up the great work!
September 19, 2012
Rated 3 out of 5 by DAtlantaGA Housekeeping Alarm Clock
They seriously knocked three times before 9am on the day of checkout. Why didn't they just check with the Front Desk to see if we were gone?
Lauren at check-in was amazing. She was friendly, professional, and welcoming. The rooms are OK. The balcony is nice, but it looks out over a highway.
June 17, 2014
Rated 4 out of 5 by tdirector Staff was friendly and very responsive
I made an error and didn't hang up my towel after signing up for no maid service .. the staff was very prompt in getting me another one so I made my meeting on schedule.
August 5, 2014
Rated 5 out of 5 by Debra51 Nice place
Beautiful hotel, convenient to highways to get to downtown Nashville. Beautiful room, beautiful pool area, beautiful lobby. The reception staff could have been more helpful.
August 4, 2014
Rated 3 out of 5 by Ab1mww Could do better
This hotel has a slightly jaded feeling. Whilst staff are friendly and helpful I was disappointed that the best advice I could get for hiring a car was to "take the shuttle bus to the airport and get one there".
Food: breakfast buffet was well below standard. Bar, restaurant & room service menu were the same throughout the day!
August 3, 2012
Rated 4 out of 5 by Esther14 Family Reunion
My family was there for a family reunion. The staff were very friendly and accommodating to our needs. The exercise facility was very nicely equipped and clean. Our rooms were clean and comfortable.
July 29, 2014
Rated 5 out of 5 by Jzzzz1 Everything was wonderful.
The shuttle service was wonderful. All the employees were friendly.
August 19, 2014
Rated 4 out of 5 by cindyz11 noisy room, no coffee
we changed rooms since our first one overlooked the freeway, and the windows obviously had very poor insulation. the room change went smoothly.
the coffee station only had decalf. I really need some real coffee in the am.
July 21, 2014
Rated 4 out of 5 by BeckyD Sheraton Music
I thought the hotel was very nice, the resort was very crowded and the waitress and the pool could of used some help since the resort was at full compacity.
August 5, 2014
Rated 3 out of 5 by misspriss2 lForget the upgrade
I had received an email concerning 2 upgrades for $10 and $20. I responded by email and agreeded to the $10 upgrade.
According to the email a continental breakfast would be included, only to find the next morning there was none. I was told by the staff our upgrade was the view of the pool. We were not charged the upgrade.
August 22, 2012
Rated 5 out of 5 by JimB73 Conference comfort
Wonderful, responsive staff; excellent meeting room facilities; comfortable, clean, quiet guest rooms; and everything just minutes from the airport. As a conference venue, it's close enough to downtown Nashville to allow an evening out but not so close as to distract from business.
June 11, 2014
Rated 5 out of 5 by JoAnonymous Lovely property
This is a beautiful and relaxing place to stay (as long as you have transportation).
August 14, 2014
Rated 4 out of 5 by wayne12 music city
love this hotel staff is very good met all needs quickly the only thing i was not impressed is the resturant an the service i got in it waited a long time for someone to take my order they did not refill my drink an had to ask twice for condiments i will stay in this hotel again but will not dine in their resturant
September 6, 2012
Rated 5 out of 5 by OhMiss Great night's sleep.
Gracious staff, great pillows and bed, food is always good.
Just found out there is downtown shuttle available for a nominal fee. Great idea!
August 4, 2014
Rated 3 out of 5 by Mark5933 Needed tech upgrades
There was no wireless network in the rooms, I travel with an I pad now and could not access the internet unless I was in the lobby. There used to be a small store in the lobby with is closed now.Sheraton has spent a lot of money on making most of their hotels nicer but they forgot about these item at this hotel
November 14, 2011