Rated 3,9 out of 5 by 677
Rated 5 out of 5 by motivator Best place at Waikiki beach
We checked out different places at Waikiki, but the SW is the best we have ever visited. Unfortunataly it is almost impossible to clear any Platinum Suite upgrade vouchers in March/April and August.
Fantastic lounge on 30th floor with politeful staff.
21. August 2013
Rated 4 out of 5 by motivator a lot of trouble this time....
I got a very attractive room rate last year via spg.com.
Arrived at HNL and checked in at Platinum counter with a pretty unexperienced agent.
Next morning I realized (due to a message from cc bank) that Sheraton Waikiki ask for the authorization of an amount three times more the confirmed room rate.The next three days of my stay I had the pleasure with different front desk managers (e.g. Douglas.B)and they all promised to me to solve the problem. But even at check out I had to fight to get the confirmed room rate.(I collected the wrong invoices)
Seriously considering for an alternate hotel next time we travel to HNL.
My previous stays here were excellent and I really have no idea what's going wrong these days, but probably the certainty of a fully booked house all the year ...
12. April 2013
Rated 5 out of 5 by BetsyPG1 Fabulous staff and service, amazing to Platinum guests!
This is my favorite Starwood property because of the stellar staff, amazing service and how well I'm treated as a Platinum member.
The Club Lounge is incredible, and the management and staff there is superb. They go above and beyond every day.
I love being able to give an "award" to my favorite staff member, and I think the management is doing things right by recognizing and rewarding excellent service. I wish all Starwood properties did that!
I pay more to stay at this property because it's worth it.
22. Februar 2014
Rated 5 out of 5 by SydneyNick Great Location
Best location and pool in Waikiki.
Have stayed many times and will stay again.
The staff are warm and friendly and always go that extra mile for guests.
20. Februar 2014
Rated 5 out of 5 by Phil36 This Hotel is in a great location.
Wonderful place to stay. Services are excellent, staff is friendly and very helpful.
18. Februar 2014
Rated 5 out of 5 by KrisandScott This is a great Sheraton!
The location of this Hotel is excellent. As a platnium, I used the Suite coupon to upgrade and the Suite was awesome! It was a getaway for my wife and I but we had to go get the kids in the morning so that we could all enjoy the room.
Only negative was the check-in agent in the Preferred desk, she was very inexperienced and they need to place a more experienced people there.
18. Februar 2014
Rated 5 out of 5 by SKA1543 It was great
It was perfect time in hawaii with sheraton.
I got promotion from starwood. thank you
13. Februar 2014
Rated 5 out of 5 by AndrewBoorman Wedding
Our experience working with the staff at the Waikiki Sheraton was delightful and stress free. When planning our wedding, Mr. Ritter walked us through the process and introduced us to Mary, Sheraton own marriage officer, to help guide us through the paper work and to Elaine Eckart in the Event Management Office, who planned and coordinated with the catering staff to give us the most memorable occasion shared with our friends.
Mahalo to Sheraton and their staff.
12. Februar 2014