Rated 5 out of 5 by Jerd21 Great hotel, great location!
This is simply the best hotel in Waikiki. This hotel is literally on Waikiki beach. Great staff, great amenities. I stay here about 5-7 times per year, and I'm never disappointed.
February 6, 2014
Rated 5 out of 5 by SwissHospitality computer glitch
My only fault with this hotel is the billing.
In the past 14 nights of stays varying in length, there is always a billing error.
They do correct it but it is a hassle to have to review the bill wait for a correction and then receive 4 emails with only 1 of the 4 the corrected billing statement.Staff is very attentive and polite and i would highly recommend this hotel if you choose to stay in Waikiki.
June 15, 2013
Rated 4 out of 5 by Dontone Club Floor Experience
The Hotel itself was ok. Nothing great. However this review is directed to the 30th floor lounge, to which we paid for. Club lounges should be, and from previous experiences at other Hotels, make you feel most welcome and the staff are to pamper you, just a little. So you feel special, just a little. Unfortunately, not at this Hotel. Apart from the reception, to which you were greeted with a warm smile, most other staff appeared evasive. As a guest of these facilities, you liked to be offered service. Not to have to go looking for it. And the breakfast offered on this floor was not that spectacular. We tried to gain access after hours but the keys failed to allow access. Why the door is locked escapes my thinking as the floor should be staffed to offer service anyway. In short, the club rooms at this Hotel were not worth the $447.00 per night paid. Std rooms may be a better option.
May 29, 2013
Rated 5 out of 5 by sharontakamiya Excellent check in process with Alision - front desk
Alison (Front Desk) was amazing, we were extremely blessed by her she accomodated our family as we did a belated birthday celebration for our daughter Ashlyn. She kindly upgraded us to an ocean view and took care of us locals (kamaainas). Please kindly extend a great big "Mahalo" and we will come again. We are SPG members and greatly appreciated the upgrade! Thank you!
December 2, 2013
Rated 3 out of 5 by Bonnie53 Great food and kind room service
The most crowded week of the year. No lounge chairs to be had anywhere - the beach chairs rent for $45. Beach towels were skimpy. Forgot our wake-up call. Couldn't see the infinity pool, because packed with chairs and people. maid service was impeccable. Food everywhere in the hotel was very good. Next time I would stay at a smaller, more adult space. This was perfect for families with small children.
December 31, 2012
Rated 5 out of 5 by newportbeach Great Club Lounge
The Club Lounge is one of the nicest and largest in any Sheraton property. The view from the Lounge is fabulous. The 4 to 8pm hors d'œuvre is really a full dinner and dessert with complimentary beer and wine. The location was in the heart of busy Waikiki Beach, with everything available to access, shopping, surfing, tours, etc. The hotel is extremely busy and crowded, so don't expect the personal attention, it's not the place to have quiet time. It is a place to have a lot fun with great pools, club, fun music, shopping and great staff. The room decor is somewhat outdated, but clean. The thing that is crazy is the elevator...the button is in the center of the lobby area on each floor (instead of on the wall) and everyone has to turn their head in circles to see which one will be stopping and then run to it, because the elevators are place around in a semi-circle. Really pretty place!
September 12, 2012
Rated 4 out of 5 by tiger65 Great hotel to spend an anniversary..!
The staff was great...house cleaning great...room very clean and comfortable...Our anniversary was great..they bought us two drinks upon arrival....took a complementary photo....gave us a free catomoran ride...and helped in planning daily adventures....infinity pool was just terrific....the only drawback was the buffet breakfast...very expensive...but all in all a wonderful place to stay....!!!
June 24, 2013
Rated 5 out of 5 by Trishalishous Excellent
We were treated as good as anywhere we have ever been. The hotel is ultra clean .The staff was very helpful. The infinity pool has a great affect.
February 6, 2014
Rated 2 out of 5 by Dance2011 Only Looks Good from the outside
room was not cleaned there was sand every where,soap on the mirror etc, we were woken up every day by cleaning staff at 7:30 am, sheets were changed only 2 times in 2 weeks, no mini bar, not enough toilettries delivered, we requested and paid extra for a room on the 23 floor with buffet b/fast we did not get it. The B/breakfast was not of high standard and if it's a buffet that would and should include your drinks as you have paid for it, this did not. As it was a package deal the higher the up you go the more you pay the more you extras you get. But they did not itemise it and they did not give us what we paid for. We even had to carry our own luggage up to our room. We were very disappointed as it did not feel like we were staying at a 4.5 star hotel. Apart from the location and the view, i have nothing good to say about this hotel and we were really regret staging at the Sheraton Waikiki.
April 17, 2012
Rated 5 out of 5 by suesue22 Best Pool on the beach.
The Sheraton Waikiki seems to be the best place to stay whether you want night life or relaxation. The infinity pool is the best pool on the beach. The staff is always right there with whatever you need but they don't hang on you waiting for your requests. If you want to go down to the beach and get in the ocean it's right there. The room was clean and the staff was attentive to your needs.
May 15, 2013
Rated 5 out of 5 by Kamaaina Sheraton Stay
Our family of 4 stayed from a Friday to Sunday (Kamaaina). It was a great experience for our children! The room had a fantastic view, the service was great and check in/out was seemless. Food from various locations on site was good. We already expected the high cost.
Pool arrangements were good for both kids and adults. Kid pool really windy, but can not help (I think it is a design issue).
February 25, 2013
Rated 2 out of 5 by Wanderlust23 Morning Construction
Most people going to Hawaii are there on vacation, and would likely be sleeping in. Not in my room, you can hear the glass breaking, truck reversing, street cutting construction occurring down 17 floors outside. This was going on every day at 5:30 AM.
Also be sure to check your hotel bills, I was charged multiple days for valet parking I didn't use. There also doesn't seem to ever be enough staff working the front desk, because the line I had to wait in to get it changed was insane.
I've stayed at many hotels in the area, and plan to consider the competitors over this Sheraton Waikiki.
April 7, 2014
Rated 5 out of 5 by DavidandJon MarriedandVeryHappy
Thank you for making this one of our most enjoyable trips to Honolulu. On Dec 2nd my husband and I got married in the Leahi Club Lounge! We appreciate all the friendly staff especially the Leahi Club lounge staff member Jessica. She was always happy and very accommodating. Dec 2nd and this trip will always be in our hearts! We will be back. THANK YOU!!
December 5, 2013
Rated 3 out of 5 by Pickle Great location. Service needs improvement
Pros: Great location. Easy access to beach/pool and convenient. Everyone in Hawaii is friendly
Cons: Our phone and room internet wasn't working. We went to front desk and they said they would send an engineer to look at the issues and fix them. Went back to room that night and issues still not fixed and voicemail light was on. Obviously, we couldn't check vmail cause the phone doesn't work!
Vmail prob from housekeeping. Left it alone. Maybe needed another day to fix it. Nothing happened. Eventually, we had to get the internet fixed ourselves. During the last night, we had to complain about the phone again because apparently, my sister left me an urgent voicemail days ago. During the stay we also couldn't ask for morning calls cause the phone doesn't work. I also got misinformed about some information. Fitness Center not up to par. Food ok.
I would stay here again but service needs improvement.
May 3, 2013
Rated 5 out of 5 by MauiM Location Location Location
When I come to Oahu I always try to stay at this property. I love the infinity pool and the Rum Fire room. All the staff I encountered were friendly and helpful. It was a very pleasant stay.
January 29, 2014
Rated 5 out of 5 by LisaJ70 Best choice in Waikiki
The Sheraton is my favorite place to stay in Waikiki when visiting on business. The staff is accommodating, rooms are comfortable and beds are amazing. Not to mention, the location can't be beat. The hotel has everything that a business (or leisure) traveler might need.
May 5, 2014
Rated 5 out of 5 by Marcia The Hotel Staff is superb!
I am a frequent visitor to Hawaii and usually stay in Starwood properties. Of all the Oahu choices, this hotel is by far the best in making their Platinum members feel welcome. From the valet team, to the front desk, to the the Ast. Manager, to the nice welcome card from the hotel manager, and the housekeeping staff--they truly care about their guests. Can't wait to return!
April 21, 2013
Rated 5 out of 5 by Mahina808 FABULOUS HOTEL!!
AWESOME HOTEL and STAFF! Derrick at Guest Services took excellent care of me and my family. He was really quick and thorough at giving me information of all the goodies that was given to us upon check in. The hotel itself is BEAUTIFUL, LOVED our room and the ocean front view :) Mahalo Nui Sheraton Waikiki for a PLEASANT Stay! WIll come again soon..
November 13, 2013
Rated 3 out of 5 by threebirds Needs upgrade
The view is incredible. The staff is so nice. The rooms are in desperate need of upgrading. The lobby looks great but I spend time in my room and its so old and kinda gross. Sorry to say. The lanai was dirty with no privacy. The carpet looked clean but overall the room needs improvement. I would not choose to stay at this hotel again unless its fixed up. The pool did not have enough chairs. So packed. No relaxing and stressful. Happy to go home.
April 28, 2014
Rated 5 out of 5 by mikensue 1st Time in Hawaii
The staff at the Sheraton Waikiki was professional, friendly and helpful. They went out of their way to provide any and all assistance we needed. The hotel lobby, shops, restaurants and pools were clean, comfortable and inviting. The room itself was great with a spectacular view of Waikiki Beach and Diamond Head. A great first experience in Hawaii.
October 15, 2013
Rated 2 out of 5 by Aloha64 Not your usual SPG experience
This hotel was very crowded which is expected at this time of year. The rooms and facilities were adequate. However, the staff was not friendly but just going through the motions. At check out there was no 'thank you for staying' or 'come back again'. Absolutely no Aloha spirit. We will not stay here again.
December 12, 2013
Rated 3 out of 5 by DC59 Not good enough
Not the 5 star experience I expected, more like 3.5 stars with a 6 star price tag. Club floor experience is ordinary.
May 7, 2014
Rated 3 out of 5 by Rimshot111 Watch out for all the fees
I am an SPG Gold member and was not please with the extra charges that were added to the bill. Especially the 'Resort Charge' of $25.00 per day. The agent told me about the taxes but not the fee. Almost $100.00 per day in taxes and fees. The hotel was attractive and the swimming/beach area was outstanding. However we probably would not stay there again
August 26, 2012
Rated 5 out of 5 by MamaOf2 Great Staycation!
Staff were all very helpful. The all-ages pool was very fun for our children and especially the kiddie pool for our toddler. She loved exploring the pool w/o being held. My husband & I want to definitely check out the infinity pool next time! The room was great! Shower/Bath was amazing. LOVED that there was a refrigerator and coffee maker in the room.
March 17, 2013
Rated 3 out of 5 by FiveAlive Disappointed
We were disappointed with our stay...it always took two calls to get what we needed. Getting a rollaway...and then getting blanket for the rollaway. The room location was extremely prone to outside noise...delivery trucks backing up all through the night. Felt the restaurants were beyond overpriced for a family with kids.
Pluses were the concierge who tracked down a lost item left in a taxi and the housekeeping crew that was very kind.
April 28, 2014
Rated 5 out of 5 by VictorJ Another great stay
As always, the stay at the Sheraton Waikaiki was great. The ameneties were a bonus. The food at the beach bar was excellent and the drinks super.
January 23, 2014
Rated 5 out of 5 by MAP2013 The Staff at Sheraton Waikiki
The staff of the Sheraton Waikiki are fantastic!!
From the lowest to the highest level each person does an amazing job. It appears that each person is empowered to and has the desire to make each guest feel special. It is always a pleasure to stay on this property!
Thank you to everyone for making our stay special!
November 18, 2013
Rated 5 out of 5 by waynen Wonderful Hotel!
This is the second time I've stayed at the hotel with my family. Excellent location and friendly staff throughout. Shawn at the front desk was especially nice and accommodating.
January 17, 2014
Rated 5 out of 5 by LATT ANOTHER OUTSTANDING STAY
The footprint is great, The staff exceed all expectations and display the "true Aloha spirit" spg participation is appreciated and rewarded. The best club in the entire Sheraton chain. The best GM that I have ever encountered and I stayed at spg 120 nights in 2012. My sincere appreciation to all of them for making another memorable stay for me.
December 19, 2012
Rated 5 out of 5 by Di2193 best experience yet
Excellent hotel - from the minute we checked in the service, friendliness and "extras" we received (such as upgrade to ocean view room, free photo etc and other perks) were unexpected and made our stay an enjoyable one. Thanks, we will definitely be staying there again next time and all our friends will too! We felt like really valued guests.
January 2, 2013