Rated 3 out of 5 by jburron Nickel and dime
I have stayed here many times. It is my go to hotel in Montreal but sometimes I wonder...
There was a problem with the elevators and it was tedious to get up and down so I had a couple of items I thought I'd leave with the concierge. I said the reason I was there is the elevators are slow and he said there is a charge of $6 to leave something. I thought it odd as I was still in my room do another night and for a company like Sheraton to do this after offering free internet and computers downstairs it was more strange.
Maybe try another spot in future.
November 28, 2013
Rated 1 out of 5 by henjim43 night"s sleep
After a long day of driving we chose Sheraton and upgraded to club floor based on our prior excellent experience .
We were awakened at 415am by screaming and shouting in the hallway outside our room. i phoned the front desk and within 15 minutes it was quiet. getting back to sleep was a problem.
When checking out there was no apology or regrets expressed and we were sent on our way.another issue was we casually ordered a glass of wine on the club floor and were charged $20 for a glass of Kim Crawford Savvy B. My error, should have checked wine list.
July 18, 2013
Rated 3 out of 5 by daniel757 All Club Room experiences should be the same
All club room and lounge access privileges and amenities throughout the Sheraton system should offer guests the same quality experience. This is not the case in Montreal compared to Frankfurt where I stayed in March 2014. Frankfurt was much superior to Montreal in every way.
April 28, 2014
Rated 5 out of 5 by Burlont Travel with Grandchildren
With 3 grandchildren in tow, and only Grandpa to look after them, this was the perfect place to stay. Very friendly staff, always a smile and a hello, would engage in conversation if you initiated. Concierge (all of them) were particularly helpful in suggesting restaurants including making reservations, offering places to see, discounts available through the hotel, and great directions and travel suggestions. Pool was a saviour and the folks there were always helpful.
All in all, a great experience for all of us and wouldn't hesitate to return.
August 10, 2013
Rated 5 out of 5 by Max10 great location
This is the second time we have stayed at this hotel. It's location is within walking distance to most things downtown. Rooms are a good size with comfortable beds. Shopping, restaurants, nightlife are just a few blocks away.
April 28, 2014
Rated 1 out of 5 by MrPol Poor customer service
My wife and I stayed at this hotel for 2 nights over last weekend. With the weather really bad and our 6 hour drive back to Toronto not looking so safe, we decided to stay another night. I called down to the Front Desk manager to confirm the booking. I was told that the rate for the night, but if I book it on line, then recheck in, I could get the rate for about $40 less. I argued for 10min that this was not good customer service and it just plain didnt make any sense. It fell on deaf ears.
My wife and I ended up checking out and staying at another hotel for the final night. Upon check out, the staff asked me how my stay was, so I told her.... response: oh, Im sorry to hear that. Hope you enjoy the rest of your day.
Will not be staying there again.
January 22, 2013
Rated 5 out of 5 by CSTB Innovative Green Approach
In addition to the outstanding service, I loved the idea to choose no room service.
May 2, 2014
Rated 5 out of 5 by Jomama44 Excellent Room - soooooo comfortable
Clean and comfortable rooms. The space is well decorated. The beds and pillows were especially comfy. Thank you!
April 29, 2014
Rated 3 out of 5 by SamuelZ A bit too crowd, location is great
This is the most busy Sheraton I ever visit, so many people check in when I arrive. And aircondition in room is too loud. Overall I would rate it average, somewhat better than fourpoints, good for business travel, close to CBD.
April 21, 2014
Rated 4 out of 5 by Ottawa2003 Excellent Location
Given the size of the hotel ( hotel was full due to a national dance competition) , service at reception was fast and responsive to my requirements. The Montreal location was very central for tourism.
April 22, 2014
Rated 4 out of 5 by CNMapleSyrupYum Good hotel overall, but slooooow Internet access
Le Centre Sheraton was the "host" hotel for a recent conference I attended. Upon check-in, I requested the feather bedding be removed due to allergies. I arrived at my room moments later, only to find someone was already replacing the bedding on both beds! One area for improvement -- increase bandwidth for Internet connectivity, especially since access was "free" to conference attendees staying on property. It seemed almost everyone was checking their emails during the morning hours prior to the convention start time!
May 30, 2013
Rated 3 out of 5 by xuefeng too old
The location is good. But it is too old.
April 27, 2014
Rated 4 out of 5 by BadCheckin Horrible check in experience
I love this hotel and have stayed here often for both work and pleasure. This is the first time I've had a bad experience. An issue at check in was very poorly handled with the check in manager being arrogant and rude. It cast a negative light on weekend. Very disappointing.
April 14, 2014
Rated 5 out of 5 by Rickey0012 Great hotel with a great location
Great hotel with a great location
April 24, 2014
Rated 5 out of 5 by FFcash1234 Montreal trip
I got to visit your hotel on your worst day. The hotel pool flooded and took out the elevators. I had to walk up 24 flights to my room, but hey I liked the exercise. I got to say your staff were excellent in resolving the problem and hundreds either walked or waiting a long time for the service elevators. Overall, the entire hotel met my needs. Across the street to my meetings. Down teh road from the Eaton centre, close to Old Montreal, and about 20 minutes from the airport pending on traffic.
December 2, 2013
Rated 4 out of 5 by jlh88888888 housekeeping was a great help
Have spent many times at Sheraton. this time the housekeeping staff stood out. I left something in my room and housekeeping was able to pick it up for me and I was able to retrieve my item. Housekeeping made this stay better than all the other times I have stayed at the Sheraton
April 7, 2014
Rated 5 out of 5 by alexblatnoi As described, would recommend.
Convenient parking. Clean room, pool, gym. I would recommend.
April 20, 2014
Rated 5 out of 5 by Moha Very good stay
Enjoyed my stay, even though it was short
April 20, 2014
Rated 1 out of 5 by JayBond First time in Montreal
The Le Centre leaves a lot to be desired. For a "4-star' hotel, you would expect a little more of a welcome at least. The first interaction came with grumpy staff at the check-in desk - what kind of welcome is"I have your details on file and two rooms for you. Thanks for staying. Er hang on, I have a few questions. Your rooms are ready sir, thanks for staying"? What happened to would you like adjoining rooms, away from elevators etc?
Parking at the hotel is a joke. Cars were parked blocking two bays, some cars have even been there for years given the amount of dust on them yet no one does anything about it, only put up the "full" board early evening.
The bed sheets in one of our rooms had stains all over them, the desk chair in the other room had a giant white stain (don't want to even think where that came from), no fridge, no dressing gowns, no replenishment of shampoo, kettles in need of de-scaling and to top it off...I could have got all this at a major competitor a stones throw away for $20 less per room!!! So much for being loyal to SPG. I wouldn't recommend this hotel if you have kids staying with you; not the most hygienic of options.
The only plus is that the Concierge desk ( and even then, only one of the folks manning it) seemed happy to talk to people and provide useful information.
April 21, 2014
Rated 4 out of 5 by rig123 Good Hotel
The hotel was in a central location. It was close to shopping and the train stations. We loved the lobby bar as well. The concierge was helpful giving us directions and some tips.
One recommendation I have, try not to stay on a corner unit. We were in **06 and the wind whistling was so loud against those windows that we were woken up at 5am! Not the hotel's fault, just a tip.
Comfortable, clean rooms. Friendly, efficient staff.
February 17, 2014
Rated 5 out of 5 by Rick90 First Class Service Sheraton Montreal
Always the best service of any hotel at the Sheraton Centre in Montreal. The staff is always friendly, the accommodations great and they really go out of their way to make me comfortable. Their staff go the extra mile. Love staying there. Richard
April 4, 2014
Rated 4 out of 5 by Angie2 training with Roche Diagnostics
The Sheridan is a lovely facillity. The food for breakfast was delicious and well displayed. Consierge was awesome and arranged tickets for the hockey game for us. Upon check out though I had to make business calls to Roche and wanted that included in my bill to Roche. The attendant at the desk had already applied this to my bill and credit card and told me he had no authorization for this transaction. No other efforts to resolve this situation were applied. How unfortunate!
April 12, 2013
Rated 4 out of 5 by SafetyPat Nice hotel, but left a bitter finish...
Check-in process was quick & painless. The room is well decorated and proper. Bathroom was not too cramped; lighting is moderate... it could be brighter. Did not have a chance to use the pool/gym, but heard positive feedback from colleagues. At $15/day this Wifi fee is outrageous (free since I was there for a conference); speeds were good though. Getting charged $3/bag to store my luggage after check-out... outrageous! Overall, a nice hotel, but the extras can get to you...
April 15, 2013
Rated 2 out of 5 by Helene21 Raining inside the elevators
Unfortunately this was not the best stay due to the fact that when we checked in around 1745 it was actually raining in the elevators. As soon as the doors opened, rain was poring down the top of the door and actually kind of ruined the hair I had just fixed up...notwithstanding the rain on my leather jacket. I had to blow dry my hair when I got to my room so was a bit late for my business dinner. Then when we came back from dinner around 2130-2200 we had to line up for the service elevator for quite some time. In the morning I asked if complimentary coffee was served anywhere and was told I could go to the coffee bar to purchase some. I found out after by colleagues that I could have gone to the 37th floor...There was no apologies at any time for the inconvenience the water issues caused which kind of surprised me.
December 1, 2013
Rated 5 out of 5 by PMWL Wonderful Hotel
Great hotel with a wonderful view from our room window. It has a nice Pool, a great fitness room & massages if desired. I went to see some NHL Hockey games, The Stadium The Bell Centre was max two minutes away. The room service was great & the employees were great, very helpful, giving great assistance to their Patrons. Thank You
March 18, 2014
Rated 5 out of 5 by Trylon2000 Excellent hotel in Montreal
Centrally located in the heart of Montreal, the hotel offers great comfort for business and personal travel.
April 10, 2014
Rated 4 out of 5 by djn99 Turning a Negative into a Positive!
When I arrived in my room I noticed some small black specks on the bed cover. When I investigated more closely, I noticed hair on the bed cover as well. I returned to the front desk and advised Anna. She was very customer focused and went out of her way to apologize and offered me a room upgrade and 2 complimentary drinks at the bar. This was totally unexpected, but most appreciated. Thanks Anna and Sheraton team, great work!
January 30, 2014
Rated 5 out of 5 by Karen1016 Great Place
This hotel is in a great location. Close to airport, shopping and sights. The staff was very helpful. Loved the staff in the club lounge. They were so very friendly and full of info. We were there for 3 days and they made an effort to talk to us about our time there and what we had done or were going to do. They were fantastic!!
Very family friendly and had no problem guarenteeing us an adjoinning room.
February 17, 2014
Rated 4 out of 5 really enjoy the gym
Lots of fitness machines and space
April 12, 2014
Rated 2 out of 5 by Neveragain Wrongroom
Booked for a king size room
Arrived at 1am and was very tired
When I arrived in my room it was small and had a queen size bed
Called the front desk and was eventually told they found me a king size bed
I said it was too late and I was too tired so I was offered to take $20 off my room
Even being tired I did not get a good nights rest.
I have always stayed at the Sheraton and I think I am over 14 stays now.
After this stay I don't plan on ever staying again
February 2, 2013