Rated 5 out of 5 by DTravelMan Great Stay at Sheraton Pentagon City
The Sheraton Pentagon City has one perk no one else in Washington has; Ranjit is the best Guest Services person I have ever had the pleasure of meeting. This stay was the best because of Ranjit.
July 9, 2014
Rated 5 out of 5 by Michael6 Nice Hotel
There is a very nice pool on the 16th floor with a great view of the nations capital - U.S.A.
July 16, 2014
Rated 3 out of 5 by Vega149 Awesome view of downtown DC
Overall, hotel was nice. Lobby area was beautiful, staff was friendly and more than willing to accomodate needs. Room was ok, but carpet and beds need replacement. Shuttle drivers were not friendly - one suggested I put my kids on my lap to make room for other guests. Kids were disappointed pool area under construction and closed. Breakfast was expensive, parking was expensive. Be sure to as for view of DC when checking in, beautiful at night!
August 17, 2012
Rated 5 out of 5 by Irv72 Great Hospitality
The help staff with our reception and banquet were outstanding. They (staff) worked well at getting our needs met.
July 14, 2014
Rated 5 out of 5 by Philaworks Excellent Location with Amazing Staff
Very attentive and hotel staff; hotel was very busy during my stay but the facilities were well-maintained.
July 14, 2014
Rated 2 out of 5 by NLee Untreated Front desk employees
There was another event with many high school students coming. I was trying to ask a question while I had already checked in. Yet, I had to wait in the line for a long time before the simple question could be answered. There was SPG line, but they did not use it.
June 25, 2014
Rated 4 out of 5 by MAV1 Hotel Accommodations
comroftable room with excellent air conditioning. However, the carpet was dirty and stained.
July 12, 2014
Rated 5 out of 5 by Attendee12 Pleasantly Surprised
Attended a conference, and apart from being "land locked" (no outside space to enjoy during breaks) it was an excellent experience. Best banquet food I've ever had at a conference. Quality and selection was great! Sleeping rooms were comfortable and staff was friendly.
June 23, 2014
Rated 4 out of 5 by mar27 Where's the Coffee
Hotel is very nice, but fairly isolated. You'd have to drive to find anything to eat. As such, the hotel's one restaurant is the only option for dining. It is difficult to get a simple cup of coffee during the middle of the day. Around 3:30 p.m. I was looking to get a cup of coffee and there was no one at the restaurant or bar. Finally someone came out after several minutes to help us.
May 6, 2014
Rated 3 out of 5 by Lebron23 Hotel room had a outstanding view of DC.
The atmosphere inside main lobby was very appealing and comfortable. Front desk and housekeeping personnel were excellent.
July 8, 2014
Rated 4 out of 5 by Julie805 Business
The location of this hotel was not bad, because there was a complementary shuttle service to the nearest subway station.
The food in the bar & restaurant was good and not expansive.
Room service food was less than our expectation. There should be something else than just one piece of toasted bread and fruit juice for "continental breakfast."
The people in the hotel was nice and kind.
May 6, 2014
Rated 1 out of 5 by Louie898 Poor service, old musty room
It started with check-in where the front desk appeared overwhelmed and unfamiliar with even the basics. Same issues when I went to check out. room was musty had sour odor, bath area was way too small. Food choices were extremely limited.
June 23, 2014
Rated 3 out of 5 by SPGTravelerinDC This hotel is great for Pentagon access
I live in Washington, but needed a place to stay while contractors were working in my apartment. This hotel was close to the Pentagon and Downtown, and the staff is friendly and responsive. Breakfast is delightful, and the views are spectacular. It is not the newest hotel, but it is definitely well-maintained.
June 5, 2014
Rated 5 out of 5 by Patsy2 It's a great place to stay.
The bed was comfortable. And it's quite. Staff is very courteous. Overall I will come back again if I'm in the DC area.
July 5, 2014
Rated 5 out of 5 by JEVa Great Staff
Enjoyed my stay but have to say the staff is what really topped off my opinion. From the shuttle drivers, to front desk, to housekeeping and restaurant staff, everyone was extremely friendly and very helpful.
While the facility is very nice, it would only be slightly above average without the staff. They perform their tasks well but stay extra kind and thoughtful while doing so. My thanks to all of them.
October 11, 2012
Rated 4 out of 5 by SirC Tucked Away
I would recommend this facility for the overall efforts of staff members and partnering services to ensure a pleasant experience for their client - the guest. Although challenging to reach due to construction in Arlington adjacent the expressways, it proved worth the challenges to stay at this location.
June 2, 2014
Rated 2 out of 5 by psj1949 dirtee carpet
Room 612...carpet is dirty and stained in many places...upon checkout I mentioned same to staff, my observation was not even acknowledged...scratched & outdated furnishings may not sell @ the garage sale
June 23, 2014
Rated 4 out of 5 by Phrixus First Visit
Lobby area is amazing.
Beds were incredibly comfortable and got the best sleep I've had on travel in a long time! Shower was strong and hot - just what I like!
Room not as clean as expected - carpet stains and faint musty odor.
Internet access requires ethernet cable, so have to work at desk - can't sit in chair or bed. Also had to pay for 1MB access - slower than my hotspot.
September 15, 2012
Rated 3 out of 5 by DebaryJohn Comfortable & Very Clean
The only reason I can't rate the hotel higher was because we had a family with 3 children next to us. I don't know where the parents were because the children were running up and down the hall and slamming their door for over two hours. I tried to call the front desk but could not get through despite numerous attempts. I went and asked the children to quiet down -- that worked for all of 5 minutes.
September 25, 2012
Rated 5 out of 5 by Allie Great hotel for a DC vacation
We had a wonderful time for the 3 nights we stayrd at this hotel. We were greeted by very polite and helpful staff. It was our first visit to the DC area and found this hotel to be comfortable and convenient to downtown DC, the monuments and Arlington cemetery. Our room was spacious and clean with great views of Washington monument. We had delicious appetizers and drinks at the lounge. Thank you.
August 14, 2012
Rated 4 out of 5 by Joyce101 Our overnight stay
Our overnight stay was very good. Check in was quick and efficient. Our room was clean. The parking garage is the only thing which needs improvement. The garage is absolutely filthy, garbage was everywhere on the ground and we could smell urine. Felt that it does not match with the rest of the Sheraton name. This parking also was not included with my stay so we paid extra for this--disappointing.
July 26, 2012
Rated 5 out of 5 by Amy41 Everything was perfect!
The bed and pillows were so comfortable, staff was awesome and the bathroom was clean and spacious. I have not one bad thing to say!
June 28, 2014
Rated 3 out of 5 by SavvyTraveler1 Very Friendly Employees but Tired Facility
Perfect choice for my one-night visit due to its location and price, and the staff couldn't have been nicer. But if you care about quality conditions, choose another hotel. Example: my 11th floor "view" room had dirt-streaked filthy carpeting, a smoke detector hanging out of its wall socket by its wires, and old water stains on its ceiling. This hotel is tired and shabby and needs refreshing.
December 15, 2011
Rated 3 out of 5 by Runnerrn Overall, good experience.
The room was very clean and the staff was wonderful. The only problem that we had was that a truck hit a power line across the street and all the power to the hotel went out, leaving us with no lights or air conditioning for hours. We know that this is something that was out of the control of the hotel but were supprised that the hotel was not on generator power for such emergencies.
August 12, 2012
Rated 4 out of 5 by monk01 Great facilities and staff
Rooms and meeting facilities are excellent. Staff were invariable courteous and helpful. I'd like to single out front desk person Elli in particular. She went above and beyond in searching for the information I needed about transportation and local businesses. The shuttle service is excellent. My only criticism is the location, which is isolated, though the shuttle helps immensely.
December 17, 2012
Rated 4 out of 5 by Diane Staff very friendly and helpful!
Everyone we dealt with was very helpful and friendly. My only complaint is that the indoor pool was much too cold to use. The room itself was freezing, and the pool water wasn't much better. We were there about a half hour or less, and 3 groups of people came and went since it was too cold. Other than that, it was a great hotel. Also, the shuttle to the Metro was very convenient.
February 19, 2013
Rated 4 out of 5 by GeoffB100 Great Views
Great views at night from the "city view" room. Good condition for the most part. Limited on the restaurant food options but really pleasant staff
June 23, 2014
Rated 4 out of 5 by Sisters4 Our DC sisters weekend
Your employees were very polite & professional. The food in your restaurant was great. I think the rug in the room ( 1205 ) should be replaced soon, The only thing negative in that room beside the rug was the view . Your Hotel over all was lovely but I would not want that room again, Thank You
May 21, 2014
Rated 2 out of 5 by Michael0745 Needs improvement in many areas
Room was not clean as it should be. Wallpaper peeling....Restaurant unsatisfactory....Club lounge tables not clean....Restaurant tables not clean.
June 21, 2014
Rated 4 out of 5 by jenna91 Great staff
Great staff and very well maintained hotel. Unfortunately for us when we were visiting everything was under renovation. Unable to use the pool, bar was temporary in a different location and we never found it. Would defiantly stay at the hotel again, but would confirm that the amenities you’re most interested in having are indeed available, and not under construction.
August 29, 2012