Rated 5 out of 5 by Roadhog Great People
Extraordinary people at this location. They have scoured the planet to find individuals of intelligence and natural hospitality who have been well trained to elevate a set of principles into everyday practice. These principles seem to include the guest's convenience and their own personal warmth.
Stars include John, Goshia, and short young fellow with dark hair and a slight european accent, eager to make small problems go away.
(I must score the room-comfort poorly because of a malfunctioning climate control, that the overnight staff 's good intentions and efforts could not fix. I am sure this is anomalous. But it happened.)
March 21, 2013
Rated 5 out of 5 by Poor2012 Manager reception
The manager had a happy hour that wsa really nice.
March 21, 2013
Rated 5 out of 5 by Bill Great hotel, Staff excellent, perfect location
The staff was excellent on all levels. Special thanks to Bert at the club level lounge, great service and good communication.
March 16, 2013
Rated 3 out of 5 by capt2900 ok hotel
This is a nice hotel - but the rooms are looking aged, the bathroom door in my room was all chipped up-the paint was peeling. You had to flush the commode 3 times to get to flush completely. My door wouldn't shut unless you slammed it, and the hook for the bathroom door to hang your bathroom was broken off.
NEED TO ADD CONTINENTIAL BREAKFAST!!
March 11, 2013
Rated 3 out of 5 by Soccer2013 Not what I expected
Pros- The location was excellent . Close to everything.
Cons- I felt very isolated in the Lodge rooms.So much so.I couldnt just walk to the lobby area to ask for assistance. We were given two bath towels for 4 people. Shower went from warm to cold to very hot during our showers causing my 9yo to yell for help. There was no elevator in the lodge area. We had to make four trips to carry everything. We asked for an upgrade at check-in. We were told we WERE in the best room. It was not a pleasant experience. I did not bother to complain at check-out. I just wanted to get outta there. Such a great location...wish my family had a better experience.
March 11, 2013
Rated 5 out of 5 by Stork Great stay at hotel
Everyone at the hotel from front desk and concierge lounge, were very friendly and helpful. The hotel atmosphere is very friendly and conducive to business as well as socializing. Breakfast was only meal I had there and was more than adequate.
Will stay at this hotel again if doing business in the aea.
March 6, 2013
Rated 5 out of 5 by Patti52 Shining stars in the hotel industry!
My daughter was having surgery at Howard County Hospital that lasted hours longer than it was scheduled. Coming from Hagerstown Md it was to late after surgery to drive home. I talked with the security guard at the hospital about sleeping arrangements.They didn't have overnight sleeping for her husband and myself! But he did tell me about a Sheraton minutes from the hospital. I myself worked for the Sheraton in Hagerstown for 10 years so I new I wanted to stay there! It was 11:00 pm and I had been up since 6:00 am that morning.Your staff was great from the front desk to the restaurant as well as housekeeping! Thank you for a wonderful stay!!
March 3, 2013
Rated 5 out of 5 by Craig25 Excelant staff equals excellant Hotel
So many great people at this hotel!! Customer service was great. I would like to reconize three areas that stood out. The pm bartendar, the gentleman who ran the pm concierge lounge and the room service staff.
February 25, 2013
Rated 2 out of 5 by rehabman Motel in hotel
Two very different establishments under one management. Towers fine, "country rooms " Post ww2 Motel competition . Desk uninformed, 82 room walk with stairs and open building connectors. No help for luggage. Great location for columbia office . Breakfast buffet high quality.Will not stay again unless absolutely no other option, PS I travel 200 nights a year for last 34 years.
February 24, 2013
Rated 5 out of 5 by elynn Great Staff
The hotel staff here is amazing. It is so good to see the sames faces each time I stay at this property.
February 23, 2013
Rated 5 out of 5 by Sandyl Staff
Service was exceptional, however I must point out that the entire front office staff was exttremely friendly and courteous. Every team member whom I came in contact with was exceptional.
Thank You - you have a superb team.
February 23, 2013
Rated 5 out of 5 by Brownie5 Exceptional service
I enjoyed a wonderful 3 night stay beacuse of the high level of warm and sincere service. These guys get it from top to bottom, coupled with an immaculate hotel.
February 23, 2013
Rated 2 out of 5 by ss0324 not so great
Though my reservation was two weeks in advance and clearly stated king bed and I am a platinum member I received no upgrade and no king bed. Room service was 15 percent higher than other spg hotels I have stayed at.
February 22, 2013
Rated 5 out of 5 by TravelingLecturer Wonderful catering/banquet service!
I taught a seminar in one of the meeting rooms and the staff could not have been more helpful! The meeting room was excellent as well.
Starting with Blake who dropped everything when we asked questions and got us our answers asap. Then there was Julie who also went the extra mile and Alberto - the manager who arranged a last minute luncheon buffet to help our folks out. He was gracious and helpful and and the buffet was outstanding
February 19, 2013
Rated 5 out of 5 by Fabulousand40 Nice Time
I appreciate this hotel being quiet. Had a long day...
February 16, 2013
Rated 5 out of 5 by Princess1 Awesome
Always a pleasure staying here. Rooms are clean and spacious front desk staff is always friendly, patient and accommodating. I look forward to staying with you in the near future.
February 16, 2013
Rated 2 out of 5 by Verified Reviewer Stink Bugs Gone Wild
My first room I was assigned was like being on the television program called "What would you do?". In order to get to the room you have to go up a staircase with all of your luggage, because there are no elevators to the second floor. The room number 260 something had a disturbing smell once you entered the room. Upon entering the room you immediately see the window to the outside of the property and as you look above the window it appears as though the ceiling is about to cave in - (it look like some severe water damage). This room is in severe need of service and should never be available for accommodation as a Sheraton room offer. I immediately called Guest Services to complain and was told there wasn't another room on the property that had a king size bed and would I settle for a double beds. At this point, I just wanted to be out of the room, even if I had to sleep on a cot in the main entrance. After being transferred to another room which had an elevator and is catered to the SPG - Sheraton Preferred Guest floor I noticed a major difference in the appearance of the room and the smell of the room. The room on the third floor (room 337), did not have the king size bed I wanted because I am a tall person and like a large bed, but I made due with the smaller double beds. The room was much better in appearance and smell than the room I was originally provided. After getting settled, the service of the staff made my stay more enjoyable. There was one more issue I discovered during my stay and even in the room I was transferred to, I noticed an insect invader called the brown marmorated "stink bug". Now this explains the smell I noticed in room 260 something, and now I discovered not one, not two, but three stink bugs in my new room. The Sheraton Columbia Town Center needs a major fumigation and I for one will not stay there again until they fix this problem. If I saw at least three in my room there has to be an infestation of these bugs all over in every part of the hotel. The thought of it makes me chill when you actually see these bugs and think they could be anywhere in the hotel. When I lay down I would like to think a "stink bug" is not under the covers with me or crawling over to lay down with me! I will find other accommodations in Columbia MD on my next visit.
February 15, 2013
Rated 5 out of 5 by Brooklyn2013 Friendly place to stay
Spent one day in Columbia. The hotel staff was very friendly. Room was very clean.
February 14, 2013
Rated 4 out of 5 by David Excellent front desk employees
The people at the front desk are the best.
February 11, 2013
Rated 3 out of 5 by ykny Corporate Rate
I stayed with a corporate rate but i was told that the breakfast was not free... I was very curious because i always ate when i stayed at the hotel.. I asked a front man when i checked out and i was told it was free. Please make staff's understanding consistent.
January 25, 2013
Rated 3 out of 5 by MisterX Decent hotel
I've stayed at the hotel 3 times now and it's a decent hotel. Unfortunately my last time I had a room that had connecting doors on both sides. As a result there was a lot of noise disturbance. I actually had to sleep with ear plugs because the people next to me were skyping deep into the night.
However, when you have a room that doesn't have connecting doors, you barely hear anything and it's a great way to relax.
January 23, 2013
Rated 5 out of 5 by Thomas25 Personal Staff & Great Customer Service
The hotel staff was wonderful & made sure I was well taken care upon my arrival. My room service was excellent & came on time as stated
January 3, 2013
Rated 5 out of 5 by Lean27 Extreme Service
Exemplary customer service from hotel staff.
December 30, 2012
Rated 5 out of 5 by MssyLou Great staff; great room; great location
Front desk staff was outstanding; Melissa went out of her way to make the hotel feel like home. Room was great - wonderful view of the lake and the peaceful setting. Room service staff and food was outstanding. Excellent visit - would recommend the Sheraton in Columbia, MD to all those coming to the area.
December 29, 2012
Rated 5 out of 5 by Muffin2012 This hotel has a great location.
We have stayed at the Columbia Sheraton for the last 12 years at Christmas and several other times as well. We are satisfied customers.
December 28, 2012
Rated 5 out of 5 by Audrey22 A clean and friendly hotel
My stay was perfect. The staff was very helpful and friendly. My room was attractive, crispy clean, and had all the amenities. The food was ample and tasty. Thank you for such a pleasant stay. I plan to return again.
December 27, 2012
Rated 4 out of 5 by Harris The Good and the very minor Not so Good.
On Sunday, Dec. 23, 2012, I noticed a live ladybug on the rug, along with some other stains. I also noticed a blood stain on the lower edge of the inside comforter that did not come from us. I have a Public Health degree, so this is not acceptable. The bathroom was small compared to such a large room, room 407. Otherwise, it was a very nice room at the end with a curved windo and a very nice view. very nice staff
December 24, 2012
Rated 5 out of 5 by Renthal Columbia's quiet secret
Wonderful hotel with spacious rooms, great views and friendly staff. Close mall gave choices for food and shopping and quick access to freeway for nearby exploring.
December 22, 2012
Rated 3 out of 5 by inspire99 Columbia Maryland T own Center
okay stay. I am a SPG member, but still could not get early check in, or requested late check out. The toilet didn't flush properly, and the beds to be updated. The room was very clean, and the attendants were kind, considerate, and helpful. They definitely have not done the remodeling yet, even though your website advertises such.
December 18, 2012
Rated 3 out of 5 by Joe34 Billing issue
There is a problem with billing me for 1 nights stay when the room had been payed in advance . The stay was pleasant just need to be reimbursed for one night , I called yesterday and talked to accounting to look into it and have not heard back and it's been 24 hrs .
December 18, 2012