Rated 2 out of 5 by Loki911 Your standard Sheraton ruined by its staff
Been staying here for weeks and unfortunately will keep doing so because its convenience trumps the negatives for me. Some if the staff are great, but when you have a front desk manager that has no concept of guest service, the experience is ruined.
October 14, 2012
Rated 5 out of 5 by Kimberly1122 Great Club!
It seems like more and more Sheraton's are going to very skimpy Club Lounges, especially over the weekends.
This Sheraton has a great club, even on the weekend, with quality food items, really enjoy this hotel.
Staff professional and very nice.
April 30, 2013
Rated 5 out of 5 by vsvib This hotel is great and near to city town
The hotel is nice, near to a great landscape. This is my second time at this hotel, and at this time I just don't recommend the room # 228 or any other at the same level because they do not have elevator access. But the hotel in general is fine.
October 8, 2012
Rated 2 out of 5 by goaliemom Rooms were seedy and dirty
There was chipped paint and the room had an odor to it. I called to the front desk asking where the fitness center was. When i went to the fitness ctr the next morning it was closed due to flooding. That was not shared with me.
January 17, 2014
Rated 5 out of 5 by NewCanaanHector Our home away from home in Columbia
The hotel has excellent service
Front desk operates like clockwork
Rooms are nice and clean
People everywhere are friendly
Breakfast buffet is terrific.
The ONLY thing that is not up to the rest of the property is the AC unit. It is noisy.
November 22, 2011
Rated 1 out of 5 by je128d Overcharged and hotel will not return phone calls
I stayed only 1 night but was charged for 2 nights. I have called the hotel multiple times, I am always transferred to a voice mail from someone in accounting who never calls me back. Very poor customer service, would never stay here again.
October 29, 2012
Rated 5 out of 5 by Jamee72 Home away from home
The staff and service really make a difference! I am sure there are those that stay more than I but when I walk in I am often greeted by my first name?! They remember you and I think that makes for a big difference!
January 31, 2014
Rated 5 out of 5 by york2000 sheraton
We were travelling during Christmas day. No other restaurants in the vicinity were open. It was good they had breakfast available for the tower guests. Place was very clean and luxurious. Staff were accomodating.
February 2, 2014
Rated 5 out of 5 by JCoz Friendly Staff
My flight did not arrive until late and the staff was incredibly friendly and helpful upon my arrival. They also secured a taxi to my destination with only 15 minutes notice! Very clean and inviting rooms. Best sleep I've had on the road!
September 10, 2012
Rated 3 out of 5 by SPGLifetime1 Rooms need some TLC
This hotel met most my expecations. However, when when the curtains don't open or when the toilet paper dispenser falls off the wall. It tells me this room needs TLC.
Btw-the staff did note the issue, and apologize for the situation.
June 13, 2013
Rated 3 out of 5 by Anex43 Disappointing
Room was generally ok with some exceptions. You need to be 6'+ to get to the safe. No non slip surface in tub.
The bar "ran out of" two of the house wines by the glass. They didn't have brandy glasses.
Overall just not up to par.
September 30, 2013
Rated 4 out of 5 by kjohnPT Another great experience
I often use this hotel throughout the year for business and for family. Joe and his staff provide a consistent level of outstanding service. There is no other hotel In Columbia I would have my friends or family stay.
December 30, 2013
Rated 5 out of 5 by tls1958 Comfortable Sleeping
Sheraton's rooms exceeded our expectations. Rooms were so clean you couldn't find a dust bunny! Sheets were soft as was the comforter. Lots of light when you needed it and great room darkening shades. All the comforts of home.
April 15, 2013
Rated 2 out of 5 by jaycee Needs refurbishing
The carpets are threadbare; the place needs an overhaul. It's also has an odd layout; I had to carry my suitcase up some stairs to get to the level of my room. Staff is wonderful from the front desk to the breakfast servers.
October 29, 2012
Rated 5 out of 5 by Sandyl Staff
Service was exceptional, however I must point out that the entire front office staff was exttremely friendly and courteous. Every team member whom I came in contact with was exceptional.
Thank You - you have a superb team.
February 23, 2013
Rated 4 out of 5 by DB55 Nice, large rooms
Was very happy with the room. Large and comfortable. Only issues were noise from the hallway late at nights and the fact that there was no way to run the fan continuously. I would very much recommend this room in the tower.
April 1, 2013
Rated 5 out of 5 by Audrey22 A clean and friendly hotel
My stay was perfect. The staff was very helpful and friendly. My room was attractive, crispy clean, and had all the amenities. The food was ample and tasty. Thank you for such a pleasant stay. I plan to return again.
December 27, 2012
Rated 2 out of 5 by ss0324 not so great
Though my reservation was two weeks in advance and clearly stated king bed and I am a platinum member I received no upgrade and no king bed. Room service was 15 percent higher than other spg hotels I have stayed at.
February 22, 2013
Rated 1 out of 5 by SPG59 Worst Sheraton experience ever
I stayed one night at Sheraton Columbia MD for a business trip. After I got to the room, I heard some weird noise near the window. I found a dead bug near the window and another one alive on the window appears to make the noise. Then I killed it. The bed is not very comfortable. And the bathroom is very small, which remind me some budget hotels I stayed at San Francisco. On the next day, I reserved a shuttle to a nearby business office. According to my host this service should be complimentary. After I checked out, I asked where I should wait for the shuttle. She told me that the driver was there right at the lobby. So I met the driver at the lobby and told him where I go. He sent me to my destination. After the ride, he asked me for the fare. I was surprised and told him that I thought it should be complimentary with reservation. He said he did not know that, but he can find it out later. So I paid the fare. After the trip (next day or so), I called the front desk about whether I should be charged for the fare. I was told the shuttle should be complimentary but the taxi is not. Then I asked her why I was pointed to a taxi driver if I asked for the shuttle service. She said she did not know. Then I asked to be transferred to one her supervisor. At that time, the supervisor did not answer the phone, so I left a voicemail for her to ask her to call me back. I have not yet received any reply from the supervisor.
I have stayed in Sheraton for different locations. Most of my stay were very good experiences, except for this hotel. Worst ever.
May 8, 2014
Rated 3 out of 5 by Dampness Cold and Wet
It rained and was humid out and the air conditioner did not help at all, my room was so humid that everything was damp.
The door to section B was broken.
I don't think I got any thing for being a SPG member.
June 11, 2013
Rated 5 out of 5 by Craig25 Excelant staff equals excellant Hotel
So many great people at this hotel!! Customer service was great. I would like to reconize three areas that stood out. The pm bartendar, the gentleman who ran the pm concierge lounge and the room service staff.
February 25, 2013
Rated 5 out of 5 by Sam12 The Staff was fantastic,
We really enjoy are stays at this location, and every time we are in the area, we will definitly stay at this location. Our room was so very comfortable, we did not even want to leave. Very Very Satisfactory
April 20, 2013
Rated 5 out of 5 by Junebug66 great experience
We had a wonderful visit at the Sheraton in Columbia MD. The only thing that was surprising was the cost of the Brunch. It was a little steep, but the food was wonderful!
Bathroom needs a towel rack also.
July 27, 2012
Rated 4 out of 5 by TSB8325 Nice Hotel
It is a nice hotel that seems to be kept up quite well. I would recommend for business and personal trips. I didn't see many families but I was there for a getaway, so that was great for a relaxing trip.
November 12, 2012
Rated 3 out of 5 by marston258 Pretty location, room amenties not so hot
The pool area at this hotel was very nice. Nice lounge chairs, pretty lcoation, lots of trees. There is also a lake there with a small park there which is nice. In addition, there is a mall nearby in case you need anything.
Our room was pretty clean, but lots of things in it were just off or broken. The toilet would run when we flushed it unless we took care to jiggle the handle. We had 3 of us staying in the room and only two bath towels. When we went to call more more, we found the phone was disconnected from the wall. We found the cord and plugged it in, but it still did not work. We used our cell to call for more towels, and were told they would bring some up. An hour later, we still had no towels. We called again and someone finally brought them up to us. The next morning, we went to use the coffee maker, only to discover it had not been washed since last use and there was only decaf available. In additional, the TV was very complicated to use and most movies seemed to cost $15.99 which is crazy. We did appreciate the complimentary bottled water though and the beds were comfy.
August 13, 2013
Rated 3 out of 5 by menolike Hike to your room
I've stayed at this hotel twice and each time I had to hike to my room. My most recent stay was in room 282 which I believe could be the farthest room from the check in desk. Not appealing...
December 11, 2013
Rated 2 out of 5 by CoxFamily The room smell was concerning
Room 703 had a very musty smell. Not sure if it was a dirty AC unit. Our stay was brief and we didn't mention it while we were there - didn't have time or wanted to be bothered with switching rooms.
August 19, 2013
Rated 5 out of 5 by Jugsy123 GREAT CUSTOMER SERVICE
The hotel room was very clean, csr service was amazing and very helpful with all needs, the restaurant food was great and overall the place to be in Columbia at any given time. Highly recommended.
September 4, 2012
Rated 4 out of 5 by Rebop75 Good Not Great
Convenient location, helpful staff. Good local restaraunt choices. Room clean although a slight musty smell. Could use some new towels and faster internet service. TV signal drops intermittently.
October 9, 2012
Rated 1 out of 5 by Unhappyagain Repeated disappointment
I wrote a negative survey/review after my stay with you between 9/20-9/24; I believe as a result of that survey I was given a complimentary fruit/cheese plate with my first night of this stay on 10/20. I did not want an evening snack - what I wanted was: the halls and room to be vacuumed "every" day, the mold to be removed from the bathtub tiles, the stained/shabby carpets to be replaced, and for the bathroom walls and doors of the rooms to be washed down to remove splattered stains. I expect A LOT more overall cleanliness from a Sheraton Hotel than I have experienced during the last few years at your facility. The staff are nice, the housekeeping staff is doing well what they are instructed to do (i.e. clean beds, towels, etc.) and the restaurant has much improved but IF I had a choice I would never stay at your location again. The housekeeping manager needs to be much more discriminating in his demands for appearance and cleanliness, and the hotel needs to invest in gym equipment (new or repairs) and replacement carpets. Note that ALL of my business associates complain about your facilities.
October 29, 2013