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Rated 4 out of 5 by 830 reviewers.
Rated 5 out of 5 by Great Staycation! Staff were all very helpful. The all-ages pool was very fun for our children and especially the kiddie pool for our toddler. She loved exploring the pool w/o being held. My husband & I want to definitely check out the infinity pool next time! The room was great! Shower/Bath was amazing. LOVED that there was a refrigerator and coffee maker in the room. March 17, 2013
Rated 5 out of 5 by ANOTHER OUTSTANDING STAY The footprint is great, The staff exceed all expectations and display the "true Aloha spirit" spg participation is appreciated and rewarded. The best club in the entire Sheraton chain. The best GM that I have ever encountered and I stayed at spg 120 nights in 2012. My sincere appreciation to all of them for making another memorable stay for me. December 19, 2012
Rated 2 out of 5 by Not your usual SPG experience This hotel was very crowded which is expected at this time of year. The rooms and facilities were adequate. However, the staff was not friendly but just going through the motions. At check out there was no 'thank you for staying' or 'come back again'. Absolutely no Aloha spirit. We will not stay here again. December 12, 2013
Rated 5 out of 5 by best experience yet Excellent hotel - from the minute we checked in the service, friendliness and "extras" we received (such as upgrade to ocean view room, free photo etc and other perks) were unexpected and made our stay an enjoyable one. Thanks, we will definitely be staying there again next time and all our friends will too! We felt like really valued guests. January 2, 2013
Rated 5 out of 5 by Great Location Our stay as a couple was every enjoyable. The location and Pools were amazing. May 26, 2014
Rated 5 out of 5 by Location Location Location When I come to Oahu I always try to stay at this property. I love the infinity pool and the Rum Fire room. All the staff I encountered were friendly and helpful. It was a very pleasant stay. Mahalo January 29, 2014
Rated 5 out of 5 by The Staff at Sheraton Waikiki The staff of the Sheraton Waikiki are fantastic!! From the lowest to the highest level each person does an amazing job. It appears that each person is empowered to and has the desire to make each guest feel special. It is always a pleasure to stay on this property! Thank you to everyone for making our stay special! November 18, 2013
Rated 5 out of 5 by Excellent We were treated as good as anywhere we have ever been. The hotel is ultra clean .The staff was very helpful. The infinity pool has a great affect. February 6, 2014
Rated 5 out of 5 by amazing! The Sheraton Waikiki never fails us...this hotel always exceeds our expectations. So convenient and comfortable for families to stay at. Mark at the front desk is phenomenal,very pleasant... and definitely a true example of exceptional customer service! Julie Loo and Laurie Kaeo... mahalo nui for the true definition of ALOHA! July 1, 2013
Rated 4 out of 5 by Sheraton Wakiki The stay was very enjoyable, my only complaint was the wifi, it was a terrible disappoinment as it was a constant struggle to obtain a connection and stay connected. I should have not been charged the daily resort surcharge of 31.00 I tried calling to report teh problem but the wait times were extensive, over twenty minutes. July 30, 2013
Rated 5 out of 5 by great hotel for families My family's second stay here and it gets better. The pool is the best for families and the pool table is an added bonus. Plus as a Starwood member we got a free goody bag and four free drinks for each of us. The hotel location is near all the shops as well. We will stay there again in 2014. October 16, 2013
Rated 3 out of 5 by Resort fee??? When I arrived at the hotel they explained that there would be a 'resort fee'. yes, you get things from this, but I had no idea it was compulsory when I made the booking. I definitely WOULD NOT say it's a good value and am disappointed that Starwood would impose a hidden fee like this to their guests. January 30, 2013
Rated 3 out of 5 by Friendly staff, great location, dated decor The positives: the location, the club level, the friendly staff The negatives: the room was dingy, and, worse, filthy. Unfortunately, we asked a manager to resolve this for us and got happy talk but no satisfactory resolution. This was surprising to me, as it's a first for me at a Starwood Hotel. November 7, 2012
Rated 5 out of 5 by Wow This hotel really knows how to take care of it's platinum members...wow! Great oceanfront suite, unbelievable view of Diamondhead with the coolest infinity pool ! Right in the middle of all the activity that goes with staying in Waikiki! I don't know why anyone would want to stay anywhere else! July 15, 2013
Rated 5 out of 5 by Wonderful Hotel! This is the second time I've stayed at the hotel with my family. Excellent location and friendly staff throughout. Shawn at the front desk was especially nice and accommodating. January 17, 2014
Rated 5 out of 5 by Another great stay As always, the stay at the Sheraton Waikaiki was great. The ameneties were a bonus. The food at the beach bar was excellent and the drinks super. January 23, 2014
Rated 4 out of 5 by 10 nights at Sheridan Waikiki Overall a great experience. As a previous hotel manager my suggestion for improvement falls in the Food & Beverage area. Specifically, Rumfire. The service during day and evening is simply terrible. Send in a few test guests during lunch or again between 5-8pm to see first hand. July 28, 2013
Rated 5 out of 5 by Great Facility, Location, & Service At every turn we were treated well, and allowed to sample various perks (e.g. lounge level). The staff is always courteous. The room was spacious, but really could have used a little more furniture (maybe a couch or extra chair). December 14, 2013
Rated 5 out of 5 by Elevators I have stayed in probably stayed in 750 to 2000 hotels and never have I seen elevators not ring to noticing you when it's stops on your floor after pressing button. This has 10 elevators. You push down button and 1 stops but dosn't ring. If your not looking all around you miss it May 20, 2013
Rated 4 out of 5 by Clean, Convenient, Classy Had a one night stay while working in Honolulu and brought my hanai niece along with me - at age 9 she loves hotel stays for the pools and other extravagances! We checked in after work, around 4:45 pm and headed straight to the pool. Sadly, the waterfall slide closes down at 5 pm - so we missed the main reason we selected this hotel. I'd sure like to see that stay open longer hours. We did receive an oceanview upgrade, and that was spectacular. The hotel has had several renovations in recent years, and the grounds are fully staffed with a choice of shops and eating. It's also very convenient to safely walking in Waikiki in the evening. Staff were friendly all around. March 31, 2014
Rated 2 out of 5 by This hotel lacks falls short of expectations Lacks Aloha spirit. Not at 4/5 star standard. Needs renovating/upgrading. Annoying sellers in lobby. January 26, 2014
Rated 1 out of 5 by Noisy This hotel is noisy. Clubs, screaming yelling. Walls doors and ceilings are paper thin. May 25, 2014
Rated 3 out of 5 by Great location The hotel is in a great location and our room had the best views ever. You could see the turtles swimming below and all the ships, boats and surfers only a short distance away. We were also able to see the entertainment in the bars below and listed to the lovely music. July 20, 2013
Rated 5 out of 5 by A Wonderful stay at Sheraton Waikiki As an SPG gold member, I was upgraded from a city view to an Oceanfront King room with Club Lounge access, a very nice gift to celebrate our 26th anniversary! Other than the continental breakfast daily in the 30th floor Club Lounge with sweeping view of the city, the ocean & Diamond Head, we were selected to be the guest of the day and were greeted with leis, a catamaran sail for 2, free sparking wine and a complimentary beautiful portrait taken at the hotel studio. The hotel manager even sent us 2 free breakfast buffets at the oceanfront Kai Market as an Aloha amenity. The daily $25 resort fee includes complimentary self-parking in the garage nextdoor, 60-minute long distance calls and free local calls daily plus 2 free drinks at the lovely Rum Fire Bar. The infinity pool was lovely and the main pools with a water slide were huge. Though the room was smaller compared to most hotels, I loved the perks that I received and the friendly hotel staff. Highly recommend this hotel with a reasonable price in the Waikiki area! July 31, 2013
Rated 5 out of 5 by Awesome hotel We loved it. Can't wait to go back! February 2, 2014
Rated 5 out of 5 by My finest hotel stay Welcoming and friendly representatives that attended us on our arrival including the "Lei" greeting. Excellent service from the housekeeping staff of the 29th floor especially Evelyn who gave us great suggestions to dine, shop and where to explore. She cleans thoroughly even the bird dropplings on my balcony. Clean, fresh and eco-friendly (recycling bins) rooms. There is a resort fee that was really worth it that includes wifi access, free parking, free lessons(ukulele, hula, lei-making), adult pool floats, one free alcoholic beverage per room, portable dvd player at the pool area and etc. One of the excellent benefits of being a SPG member is the access to Leahi club lounge with great panoramic view of the island from the 30th floor. The lounge offers complimentary breakfast and evening pupus with free wines and beers. Additional benefit that covers the resort fee is the professional photoshoot with a photographer that is a great souvenir photo of our trip. Ocien view have extra charge but the scene is just simply amazing. August 23, 2013
Rated 4 out of 5 by Beautiful view Our room overlooked Diamondhead and we loved the view. We have stayed in this hotel several times and were surprised to see that room decor had become quite shabby in appearance. Also, there was no chair in the room, only 2 chairs on the lanai. September 2, 2013
Rated 3 out of 5 by Nice hotel, room needs maintenance attention Bathtub drain backed up and door would not close completely. Toilet handle sticks results in toilet running. AC is on motion sensor so turns itself off at night when sleeping. Alarm left on . Bedcovers dirty and stained. Little seating in room. August 19, 2012
Rated 5 out of 5 by Beautiful This hotel far exceeded our expectation. The room was great,, the staff excellent and the grounds beautiful. Our view was Amazing. We had an ocean view. For my first time in Hawaii I could not have asked for a better place to stay. September 22, 2013
Rated 4 out of 5 by The balcony had great views!! The staff were great and responded promptly to requests except when i asked that the noisy air conditioner be repaired. It would intermittently make noise that woke me up. 3 calls and the A/c continued to make noise when i left. the housekeeping staff were Great and worked around my schedule to keep my room clean. The hallways and elevators are not air conditioned and were sometimes hot. The hot tub should be restricted to adults only. Every time I tried to relax, someone would bring their toddler in to splash around. I have read that hottubs are not heathy for children. The variety of food available in the hotel could have more variety. There is also no chest to unpack your bag, only shelves in the closet. Otherwise, a good stay. April 29, 2014
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