Rated 5 out of 5 by traveltime2020 Great location, mostly great rooms
Stayed here a couple of times for business over the last 3 years. Sometimes as Gold, most times as Platinum.
The friendliness of the staff is very good. The location of the hotel is great. most sites are in walking distance. Taxis can be preordered thru the concierge.
Room quality is mostly good. I had two experiences where outside the room a large ventilation system (a few floors lower) was generating a noise that made it impossible for em to sleep. In those two cases I found it extremely difficult to get a quiet room, at one point had to escalate to the manager on duty, and ended up being put ont he club floor (finally quiet). Bed quality is very good. Interesting lighting concept in the bathroom. If you are lucky you et a room looking out to the castle (which is also the most quiet direction from my experience).
21. März 2013
Rated 3 out of 5 by Flavius Nothing fancy, but best location in city
We booked 2 nights in the Sheraton Grand Hotel & Spa Edinburgh Hotel. It was our honeymoon. The first impression was good. After 2 days, we were really disappointed. In our opinion, the hotel services (we mean the whole package: room, room service, breakfast, restaurants and pool) were ordinary – nothing special. It was not a hotel of the first rate. In our experience, some bed and breakfast accommodations offered better services. Top of the Sheraton Grand Hotel & Spa Edinburgh is only the location in the city.
25. Juli 2012
Rated 3 out of 5 by Flavius Best location in the city, but nothing fancy
We booked 2 nights in the Sheraton Grand Hotel & Spa Edinburgh Hotel. It was our honeymoon. The first impression was good. After 2 days, we were really disappointed. In our opinion, the hotel services (we mean the whole package: room, room service, breakfast, restaurants and pool) were ordinary – nothing fancy. It was not a hotel of the first rate. In our experience, some bed and breakfast accommodations offered better services. Top of the Sheraton Grand Hotel & Spa Edinburgh is only the location in the city.
24. Juli 2012
Rated 5 out of 5 by Katy65 Spa experience
I took my daughter to stay at the Sheraton and use the spa to celebrate her 16th birthday. We stayed on the club floor and enjoyed all the facilities. The spa was out of this world and luckily for us the sun was out while we were in the hydro pool. And the spa wasn't busy so we were really able to relax and enjoy every aspect. A wonderful experience. We're thinking of making it an annual event.
17. April 2014
Rated 5 out of 5 by Jon666 Excellent staff
The highlight for me is the quality of staff service in the hotel and One Spa. Managed to injure myself in the Spa (entirely my own fault) the staff were very attentive, Gemma even ringing me afterwards to check I was ok. Look forward to staying here again
14. April 2014
Rated 5 out of 5 by sijomil Room Cost
I am very dissapointed to find out that i could of booked the Castle View Room cheaper on the day when we checked online! the rate was £185 and i was charged £215! i thought are SPG was supposed to recieve the best rates!
very dissapointing and we will not be returning unless thhis is corrected.
7. April 2014
Rated 5 out of 5 by Raffster Ticks all the boxes
I have travelled the world enough to know when a hotel gets it right and the Sheraton Grand ticks all the boxes.
I would return here and recommend this hotel to any traveller in a heart beat!
Staff are first class, the welcome great, the rooms extremely comfortable , and take my tip and ensure you have a castle view room which is out of this world.
The club lounge is also first class and the staff obliging to a point they belong in Michellin star restaurants.
Starwood should bottle the recipe and have all their properties work to the benchmark of this great hotel and even better team running it.
31. März 2014
Rated 5 out of 5 by Kaneo Relaxing Overnight Stay
We thorougly enjoyed our stay at the Sheraton. From check in to check out we were treated extremely well. The staff were extremely attentive and accommodating. The only disappointment was we were not offered at check-in the option to have access to the Club area and spa offer. This may have been because we had breakfast included in our deal. We still would have added it to our stay though if offered it. We did also hear music being played in the early hours of the morning which did disturb my husband sleep. These are only tiny issues, otherwise, everything was wonderful and we made use of the pool. We ate at the hotel which had excellent service and breakfast was wonderful.
31. März 2014