Rated 2 out of 5 by Oallain8 Missed many amenities that most SPG hotels have
No valet parking; you have to park your car in a shady garage (one that didn't take responsibility for anything that happened to your car).
November 12, 2013
Rated 5 out of 5 by Revvie My overnight stay
Although there for Diocesan convention and stayed only one night, the hotel met our needs. We will stay there next year for the convention!
October 25, 2013
Rated 4 out of 5 by Tianyi Great service!
I was there at a company conference and the staff was incredibly accommodating and friendly! A great SPG experience.
February 14, 2014
Rated 4 out of 5 by Slouch Nice Stay
Always a nice stay. Rooms are comfortable and clean though becoming outdated. Parking can be a challenge if you stay during a function.
August 31, 2012
Rated 5 out of 5 by gandkids staff
all the staff tried very hard to make our stay and anniversary dinner most enjoyable.
They were kind, friendly and eager to please.
September 2, 2013
Rated 2 out of 5 by Chharles Why I wont stay at Sheraton Hotels
When I checked in to the Sheraton Crescent Hotel on January 16th 2014,
the front desk clerk asked if I wanted to participate in the “Make a Green Choice” program, and I declined. During my entire stay, I did not hang the “Make A Green Choice” card on my door. However, I called and requested house keeping services. They acknowledged my request but never sent anyone to clean my room.
On Friday January 17th 2014, I called Room Service at 05:15 AM to order Breakfast.
The Sheraton Customer Service Rep very rudely stated “LISTEN TO ME, WE DON’T TAKE ROOM SERVICE ORDERS BEFORE 6:00 AM” and abruptly hung up.
What was most appalling was that your guests were provided with and expected to use paper and plastic cups. I felt that it was pretty tacky on the part of Sheraton to provide these items in a room where the rates exceed $200.00 per day.
After all is said and done, I realize that I should have make reservations with Marriot where you really are treated as a guest and not a pariah. Incidentally this is not the first time that I stayed at Sheraton. I stayed with you this time last year and was satisfied with the services provided. However what a difference a year makes.
January 21, 2014
Rated 5 out of 5 by Champ99 Hotel is easy to get around in.
This is the third time we have stayed here. They bent over backwards doing anything they could for us. Thanks.
January 20, 2014
Rated 5 out of 5 by dajr44 Great overall stay
Your hotel and resturant staff were exceptional always friendly and ready to help great breakfast at an even greater price
August 13, 2012
Rated 3 out of 5 by azlooking This hotel could use some more bar help
no bar tender at 2:30 PM when he did arive was rude and no table service. Also could use a facility map in room
September 26, 2012
Rated 2 out of 5 by DBA1 This Hotel needs to be remodeled
Between to '80's decor to the horrible food in the restaurant everything at this hotel needs an overhaul
January 27, 2013
Rated 2 out of 5 by jms72 Old & Tired Property
Even though room was just OK, hotel needs a major face lift to be at par with other Starwood properties.
March 2, 2013
Rated 5 out of 5 by Ronald21 Restaurant
Restaurant service and food was excellent. Everyone was friendly and the food was excellent.
December 6, 2013
Rated 4 out of 5 by Patty5021 I prefer to stay at this hotel.
The location makes it easy for me to get to the various meeting sites.
February 17, 2014
Rated 4 out of 5 by traveler711 Great staff
Staff was over the top in customer service and friendliness. Renovations to the room great.
October 5, 2013
Rated 3 out of 5 by HG523 Great staff
Staff was very helpful at the front desk. hotel met my needs for a quick one-night stay.
October 15, 2012
Rated 5 out of 5 by Sue1953 Great Staff
Every staff member I came in contact with was incredibly pleasant and helpful. Kudos!
September 26, 2013
Rated 3 out of 5 by Paul5968 Disappointing
I have come to expect great things from a stay at a Sheraton Hotel. However, this time my experience was extremely mediocre and therefore, disappointing. It started with our finding dirty wet clothes in one of the drawers as we began unpacking our clothes. We also noticed that there was no small refrigerator or microwave as we have had in so many other hotel/motel rooms that we have frequented. Also alarming was the fact that Wi-Fi was not complementary as it is in most other hotel/motel chains.
Some of these conditions were rectified, but, not to the standard that you would expect from a Sheraton. An employee showed up at the door with a new key, but did not offer to move our luggage for us. He should have arrived with a luggage cart, at least, to assist us. After all, having someone's dirty laundry discovered in one's room is a MAJOR fopaux. When we inquired about the refrigerator, an employee brought one up, that looked so damaged that it looked and sounded like it fell off a truck, and deposited it on the floor as if we greatly inconvenienced him.
These circumstances may sound trivial in nature, however, if your hotel wishes to compete with other chains, shouldn't you be striving to put yourselves in a class above all others?
February 24, 2014
Rated 5 out of 5 by Clocker69 Oldtraveler
Enjoyed the stay except for the small and uncomfortable chair.
January 26, 2014
Rated 4 out of 5 by Jwhitelaw Much better than most Sheratons
Staff is very friendly and accommodating. The fitness center was exceptional!
May 28, 2013
Rated 4 out of 5 by Gail711 Great property
Good location. Easy to find. A lot of restaurants nearby. Staff was great.
September 13, 2012
Rated 5 out of 5 by Jackgravy Outstanding hotel, close to work
Great location next to work. Outside grounds are very nice.
October 29, 2013
Rated 5 out of 5 by Traveler77 This hotel has great staff
The hotel staff were great, as were the accommodations.
August 1, 2012
Rated 3 out of 5 Spring Training
I thought the hotel was average at best for the price.
March 22, 2012
Rated 2 out of 5 by DrStevens This hotel has friendly staff
The staff were extremely professional and courteous
September 18, 2013
Rated 4 out of 5 by Marilyn55 Public Areas
The lobby and the restaurant/lounge are beautiful!
September 9, 2012
Rated 5 out of 5 by townjcvt Love this hotel!
Every stay at this hotel is wonderful!
October 4, 2013
Rated 4 out of 5 by EEAC Great Stay
Very good service High customer focus
November 3, 2012
Rated 5 out of 5 by ljm2012 comfortable beds
great rooms, kids love the slide
July 30, 2013
Rated 4 out of 5 by Shoulder Softball
The beds were very comfy.
November 14, 2012
Rated 1 out of 5 by JustaBr Below Expectations
I was expecting a higher level of service with this hotel and facilities. Between the price for rooms and restaurants, one would expect extras! I checked into my room and it was very stagnant and warm. The a/c unit does not project much air and doesn't make the room comfortable. I ended up having to change rooms at 1am due to waking up sweating from the hotness of the room. The room they moved me to, was on the outskirts of the building and was worse than the first, but in the upper 70s in the room and same a/c situation. I ended up not getting any sleep and having to work all day. I did approach the front desk, and they said they would have a better room for me when I returned and I requested a fan as well. They did accomidate me and put me in a center room, they also had the fan in there. They did give me a comped night and some restaurant credit. When you walk in this hotel it looks like its going to be really nice, but then you go to the rooms and its super dated. I suggest going to a lower level "newly" built hotel for a much better bang for your buck. I went into the ice room and there was a cup with liquid in it molding. I decided not to mention it as I had already been such a problem child. Just seems like this hotel is run down and not getting the funding to properly upkeep the hotel. I appreciate the efforts the staff did make to accommodate me, but why are your rooms so hot in the desert in the first place?
August 3, 2013