Rated 5 out of 5 by Manju Awesome features
Go Green services, great parking, water slide for kids was great. Starbucks in house! Wonderful holiday decorating.
December 10, 2012
Rated 5 out of 5 by easybob Repeat Customer
We are in Phoenix quite often - this is our hotel of choice
November 27, 2012
Rated 5 out of 5 by HockeyMom008 Phoenix trip with son
Hotel was great! I opted for the club package and would do so again. I traveled with my teenage son and having access beverages throughout the day along with daily breakfast and appetizers later in the day was a wonderful convenience. The location of this Sheraton was central to all locations we needed to visit while there. Nice pool area however the time where there was actual sunlight by pool was limited. The food at the restaurant was fabulous and room service was prompt.
Overall- a wonderful stay for me and my son.
November 21, 2012
Rated 4 out of 5 by Shoulder Softball
The beds were very comfy.
November 14, 2012
Rated 5 out of 5 by Vaino friendliness of staff
I want to thank the Corporation and the Sheraton Crescent for the way I am being
treated, and if I come back to Phoenix, the
Sheraton Crescent will be my choice.
Thank you for all.
November 7, 2012
Rated 4 out of 5 by EricFromCincinnati Lovely grounds
The hotel looks magnificent outside, beautiful gardens, trees, pool, fountains and athletic courts. Inside is a little dated but still very clean and well-kept. No free Wi-Fi unless you are a premium member. Location is not the worst part of Phoenix but also not the best. There are a few things to do close to the hotel, but not many.
November 6, 2012
Rated 4 out of 5 by EEAC Great Stay
Very good service High customer focus
November 3, 2012
Rated 3 out of 5 by pkm1 This hotel was very nice
Everything was nice except:
Sheets were too stiff. Like sleeping on sandpaper.
Put out my green sign and didn't get my $5 off coupon to spend at the hotel. Was reminded of it later after I checked out by my daughter.
October 30, 2012
Rated 5 out of 5 by simmons This hotel has great service.
Excellent service, food and rooms.
October 28, 2012
Rated 5 out of 5 by 13peanut Friendly helpful staff
All personal that I dealt with were polite, helpful and did their job.
October 24, 2012
Rated 5 out of 5 by FriarTuck Helpful!
I arrived without a confirmation number for the reservation I had made online for a room paid with SPG points. Desk clerk was very helpful, as was the person she called for assistance in clarifying the situation. A new reservation was made expeditiously. When I got home I could find no confirmation email for the original reservation, which may indicate that i never completed the original transaction or that it had been deleted. In any event, staff resolved the issue promptly, for which I send my thanks.
October 23, 2012
Rated 5 out of 5 by FIG75 great stay
Extremely comfortable bed and pillows.I stayed one night and wished i could've stayed longer.
October 22, 2012
Rated 4 out of 5 by megmul comfort and quiet
.We were celebrating our 25th anniversary and we were pleased with the room. It was clean and comfortable. There was only two small negatives and one was the toilet ran all the time so we had to make sure we kept the bathroom door shut. We paid extra to have the extra amenities that we didn't really use but did enjoy the cont breakfast and appetizers in the evening. We ate in the restaurant the first night, we felt rushed and it was not that great so we ate out after that.
October 20, 2012
Rated 5 out of 5 this hotel has grreat customer service
this hotel has the best front desk staff that I have ever encountered. You night front desk female, curly hair, may be african american is the most wonderful person in the world her can do attitude and the way she treats us is exceptional and I am sure we are not the only ones. And my apologies I forgot her name but not her face nor her kindness.
October 18, 2012
Rated 5 out of 5 by skis HAPPILY SURPRISED
not only was he room great but the food was most reasonable and delicious.
October 16, 2012
Rated 4 out of 5 by avisitorfromseattle Still nice, but club level not what it used to be
I've been staying in this hotel once or twice a year for about 8 years. It's clean, comfortable, and convenient to where I need to be.
They have a nice fitness center, which is great, because this isn't an area I feel comfortable running alone outside in.
I've always stayed in the club level accomodations because, for an extra $20/day, they've always had a decent breakfast and afternoon appetizer service. The past two times I've visited- the club level has deteriorated to the point where it's not longer worth the extra $$ or hassle to badge onto the floor/into the club room.
I usually am not a fan of restaurants in hotels, but the crescent has a better-than-ok restaurant and I have no problem grabbing a meal there. Room service was speedy and friendly on this visit.
October 15, 2012
Rated 3 out of 5 by HG523 Great staff
Staff was very helpful at the front desk. hotel met my needs for a quick one-night stay.
October 15, 2012
Rated 4 out of 5 by ozziesgirl1982 Very Nice Hotel
We stayed 4 nights in October of 2011. Our room was clean, quiet, nicely decorated, and the bed was SUPER comfortable! The staff was friendly and very willing to help in any way needed. Not the fanciest part of town, but it is easy to get to and is pretty convenient to the airport. Close to several good places to eat, also. We will stay again when we come back to Phoenix.
October 14, 2012
Rated 5 out of 5 by Shrl Enjoyed the stay immensely
We were pleased to find that all our requests were met, early checking, close to the elevator and tournament area.
October 13, 2012
Rated 3 out of 5 by Debcolorado Needs some updating
The hotel room was clean and neat, but needs some updating all around. The pool area was terrible. The cushions on the chairs were disgusting. We had to cover the whole chair with towels in order to sit down. The spa was dirty and the whole area looked abandoned. The slide was fun.
October 11, 2012
Rated 5 out of 5 by Andy972 Positioned well to downtown
The hotel was positioned well to get on the expressway and get downtown within 25-30 minutes, especially with the HOV lane. Great accommodations and coffee shop for a quick get-a-way with a bite to eat.
October 6, 2012
Rated 3 out of 5 by azlooking This hotel could use some more bar help
no bar tender at 2:30 PM when he did arive was rude and no table service. Also could use a facility map in room
September 26, 2012
Rated 5 out of 5 by mickeym excellent visit
we will definately be staying at this location again
September 25, 2012
Rated 3 out of 5 by Coach20 Overall good
Overall the stay was good. The only problems was with the restroom. The sink did not drain correctly and the toilet was very slow to flush. Also the bathtub was dirty. Looked like it has not been cleaned for awhile.
September 24, 2012
Rated 4 out of 5 by Joe2 Much Improved
Use this hotel frequently and it has markedly improved. The staff has always been excellent- friendly, courteous and competent, but the linens and bath products have been upgraded and the food from Room Service has improved by quantum measures.
September 19, 2012
Rated 4 out of 5 by Gail711 Great property
Good location. Easy to find. A lot of restaurants nearby. Staff was great.
September 13, 2012
Rated 5 out of 5 by Jewelssss Overall good stay
This was just a quick trip up to Phx to have some fun and for my daughter to enjoy the water-slide - she did, but some of the other guest,meaning other kids that were there using the slide were abusing the rules, and my daughter was getting in trouble for others kids doing. For example, like extending their arms to prevent them from sliding down the water-slide, and holding everyone up. Kids taking cuts in front of others. I would add this as being the parents doing, not the staff, but the staff person that was sitting there was not paying attention and did not say anything. Otherwise a great hotel, but the room was hot at night even at 69 degrees on the A/C unit.
September 12, 2012
Rated 4 out of 5 by Marilyn55 Public Areas
The lobby and the restaurant/lounge are beautiful!
September 9, 2012
Rated 3 out of 5 by gordita OK
Overall my stay at the Sheraton was ok. I really like the beds in the room. Very comfortable. The bathroom was decent except for the leaky faucet. I'm undecided about the restaurant. The tortillas were hard, but the breakfast yoplait was good. Overall the service was very good, but I think Sheraton could improve the quality of the food in the restaurant. Staff was very accomodating.
September 5, 2012
Rated 5 out of 5 by mamastud Lots of activites
This hotel has a water slide, volleyball, basket ball, and tennis. It is a fun place for a family get-a-way. It has a nice big pool and a very friendly staff too. The water slide was not opened very much and the pool was a little too warm, but otherwise great.
September 4, 2012