Sheraton Crescent Hotel

  • 2620 West Dunlap Avenue
  • Phoenix,
  • Arizona
  • 85021
  • United States
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See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room and check in. Minors must be accompanied by an adult.

Rated 3.8 out of 5 by 248 reviewers.
Rated 4 out of 5 by This holel has great rooms and pools We enjoyed our stay at the Sheraton Crescent very much, particularly due to the beautiful lobby, courteous staff and beautiful rooms. The kids love the pools and big slides. We stayed in a room with a delux balcony, which was delightful. Our only negative experience was the Indigo Bistro buffet breakfast, which was quite poor in quality and the Coyote Care (Starbucks) was not adequately supplied...disappointing. March 20, 2014
Rated 5 out of 5 by A Gem of a Resort a Hotel My husband and I thoroughly enjoyed our Club level stay Mar 4-8 The accommodations were very comfortable and the grounds were beautiful Pool was large and heated. Hot tub largest alive ever seen! Restaurant server end delicious food and the breakfast and evening hordourves were generous and delicious! Best of all the hotel staff were super friendly and accommodating looking forward to our next stay at The Crescent! March 9, 2014
Rated 4 out of 5 by Stylish and functional Clean, spacious, and friendly are watchwords for this hotel. July 11, 2014
Rated 5 out of 5 by we love you this hotel has treated us like family! We stayed and celebrated my daughters graduation. my granddaughter passed away we had to stay in phoenix .my daughter was in ICU for16 days. the let me stay at a discounted rate and the staff sent cards and prayers. they were very comforting at the time.FOOD IS GREAT1 ROOM FOR OUR FEB. 21 st STAY WAS WONDERFUL1THANK YOU MANAGER RYAN.AND CHELSEA POLING. April 24, 2014
Rated 3 out of 5 by Our stay was good, but Hotel gets a grade of C. We moved twice until we found a cool and room that didn't have a smell. Overall it was an average Hotel. July 7, 2014
Rated 4 out of 5 by Enjoyed the stay but.... The evening was very noisy where a young child from across the hall consistently ran from his room to another slamming doors or knocking on doors to get in. It was very disruptive. And as I left my room at 8 am for a business meeting, I found that the routine had now continued however this time, it was a young woman running between two rooms. If it were not for that experience, I would have ranked the stay higher December 8, 2013
Rated 4 out of 5 by Hotel is spacious Hotel appeared grand and elegant July 10, 2014
Rated 5 out of 5 by Stay at the Phoenix Sheraton Crescent Hotel! I stayed at the Phoenix Sheraton Crescent Hotel off I-17 (at Dunlap) for a conference (of approx 600 people). The hotel was so easy to get to from the highway and parking was no problem. I arrived at the conference expecting a nice place to stay, but the Sheraton Crescent exceeded my expectations! My room was upgraded for no extra charge if I joined the Sheraton Preferred Club (free). The accommodations and amenities were better than most places I have stayed at in the Phoenix area. The bed was VERY comfortable and everything was easily accessible. The meeting rooms were comfortable and had everything we needed. The pool was very nice and the bar next to the lobby was fun. The food (in the dining room and outside in the courtyard for lunch) was FANTASTIC and the staff was so efficient, friendly and helpful -- I would highly recommend staying at the Sheraton Crescent Hotel!! October 21, 2013
Rated 4 out of 5 by Quick Overnight Stay We checked in at 7 PM & checked out by noon the next day. We only interacted with staff upon check in & check out. Staff was friendly. We're SPG Gold Members, but we were not offered an upgraded room. In fact our room overlooked a rooftop. At check out, they didn't ask if everything was ok. If they had asked, I would've mentioned that our toilet barely flushed & wouldn't stop running most of the time (room 336). The noisy A/C was an annoyance. No matter what temp we set it at, it ran nonstop, rather than turning on & off. If we were staying longer, I definitely would've asked for a different room. On the positive side, the bed was very comfortable, & the shower was nice. The lobby was inviting, & the flavored water in the lobby was refreshing. There was some large function going on, & all of those people seemed to be having a positive experience at the hotel. I'd definitely stay here again. May 23, 2012
Rated 3 out of 5 by Mixed review The hotel amenities were lovely with a nice pool and hot tub, tennis courts and even racquetball courts. The exercise room was in the basement and could only be reached through a long corridor on the second floor and then descending two floors in an outer stairway. Yuck. The rooms were sparce, balconies small and dirty. Food in the hotel was outrageously expensive. The staff was very pleasant. March 2, 2013
Rated 5 out of 5 by as always To my surprise and eventual delight I was given a room on the seventh floor with its access to the club room or whatever it's called and a delicious continental breakfast. better continents than most I've experienced. At check-in clerk commented on this being by 10 Starwood stay but made no reference to giving me the 7th floor room and is significance, so i was all a surprise to me. Thanks.! October 20, 2013
Rated 3 out of 5 by Staff was very helpful Air conditioning was an antiquated system which failed to work in my first room. Contacted front desk at 3:30am since unable to sleep due to room being too warm. Someone arrived immediately and transferred me to the room next door which had a working updated a/c system- which they tested before leaving. Hotel is nice, staff is great but rooms need updating. April 18, 2014
Rated 3 out of 5 by Good / Bad More elegant than I expected. Large room, high ceilings, marble floors, 2 balconies. Location convenient but lots of traffic noise. Sink drain was seriously clogged, no washcloths in room. Had to ask twice for green choice points, nobody collected the card from the doorknob. $10/day for Internet. Supposed to have free wifi in lobby but we couldn't connect to it. Bed & pillows were comfy. March 27, 2013
Rated 4 out of 5 by Overall a Great Stay Pros: Starbucks, Nice Large Pool Area, Quick Elevators, Great Family Location for Restaurants and Putt Putt Golf, Great Room Temperature, Beautiful Old Trees and Landscaping. Large open Lobby. Cons: Difficulty in phoning front desk, Smaller Double beds , WiFi in Room charge per computer, Starbucks close 2pm, Perfume Smell in Lobby, Bellhop assistance required on leaving but not arrival. April 1, 2013
Rated 3 out of 5 by Room space The guest room is very spacious but there are air leaks at the window that allow cold air and noise to transfer. The lighting is poor as well as the desk chairs ( not desk chairs but regular chairs). There is no plugs by the nightstand to connect phone chargers. The room safe is too high, it should be at eye level. The bathroom is adequate but looks like it was build in the 70's January 14, 2013
Rated 3 out of 5 by OK Overall my stay at the Sheraton was ok. I really like the beds in the room. Very comfortable. The bathroom was decent except for the leaky faucet. I'm undecided about the restaurant. The tortillas were hard, but the breakfast yoplait was good. Overall the service was very good, but I think Sheraton could improve the quality of the food in the restaurant. Staff was very accomodating. September 5, 2012
Rated 3 out of 5 by March in the Valley My room had air that didn't work so the first night was too hot ... had totry and sleep with the arcadia door open. The second night they had the air working, but it wouldn't turn off, so about froze all night. the bed in the room was not comfortable at all either. I stay here all the time and this was hands down the worst experience ever here. And it cost me $180 for the night !!!! March 11, 2013
Rated 1 out of 5 by Hotel was below expectations 1 Shower broken, couldnt turn off or select temperature. 2 Noisy A/C - had to turn off to sleep at night 3 Stayed in club level and was told the internet fee would come off automatically. It didnt. 4 No email acceptance with the invoice for the room so I had to call to get the extra fees pulled off. 5. club level offered alcohol at n/c at other sheratons this was fee based. February 21, 2014
Rated 3 out of 5 by Decent, but Missing Business Traveler Basics Nice enough decor and cleanliness, but missing prompt attention and structure for biz traveller (i.e business kiosk is in the bar area w no wall and 20 feet away, low staffing level, no free breakfast, not even continental. Nothing like what I've experienced at all levels of the other brand I stay at. They appear focussed on wedding events and have several large conference rooms. December 9, 2013
Rated 4 out of 5 by Very Nice Hotel We stayed 4 nights in October of 2011. Our room was clean, quiet, nicely decorated, and the bed was SUPER comfortable! The staff was friendly and very willing to help in any way needed. Not the fanciest part of town, but it is easy to get to and is pretty convenient to the airport. Close to several good places to eat, also. We will stay again when we come back to Phoenix. October 14, 2012
Rated 5 out of 5 by Quality Experience Overall this was a great stay. The staff was incredible, friendly and very helpful. The fish tacos are to die for (especially out at the pool). The only down points were the facilitates need a bit of an update. Otherwise fantastic place to hang out for the weekend. May 27, 2014
Rated 2 out of 5 by Needs an overhaul This hotel needs to step up to the 21st century. There are no convenient outlets in the room to charge phone, computer etc. There wasn't even enough for their own devices. Also the coffee shop didn't open until 7am. With over 100 guests from FOX Sports usually leaving between 5:30-6:30 each day, there was no where in the hotel to but a cup of coffee. March 5, 2013
Rated 5 out of 5 by Was treated like Royalty! We were arriving there for a conference, and from the moment we checked in we were recoginized as a SPG member. We were upgraded to the Concierge floor, and our room was great! The Staff from the front lobby, to the dinning (lunch poolside), to the coffee shop; everyone was professional and very friendly. April 22, 2014
Rated 4 out of 5 by Stephen the bartender is terrific Stephen, of Hungarian descent, was a wonderful and attentive bartender. He was always elegant and professional in deportment, excellent in mixing cocktails, efficient and unobtrusive with service. And when we pressed him to say a few words about his past, he was astonishingly modest about his extraordinary journey from the Old Country to the US. November 18, 2013
Rated 3 out of 5 by Nice Property But..... The property has great amenities and a lovely layout but the rooms really need to be upgraded. Paint chips and etc. just not very attractive. Lamp shades need to be replaced, porch chairs need new cushions and porch should be power washed. All cosmetic things but absolutely should be done. April 28, 2014
Rated 5 out of 5 by This hotel was closer to our relatives in Phoenix. I was upgraded to the club lounge, however, at check-in there was plumbing problem with the room. I was on the 5th floor with access to the Club Lounge. The Club Lounge was convenient for my morning continental breakfast with cereal. The service overall was excellent. My husband used the restaurant for breakfast, and he enjoyed his meals. December 9, 2013
Rated 2 out of 5 by Did not enjoy stay I had a very mixed experience over the weekend. My room was very comfortable and clean, the bed was great. However, being in Phoenix, I found it strange that there was no mini frig in the room. We were with a youth soccer team there and we had no way to keep things cold. If we wanted a frig, it was extra. Really? I have never been in a hotel where there was no frig. The other issue I had was the complimentary breakfast. First, as we checked in, it was not included, but the front desk person did us a "favor" and did give us vouchers. For the price of the room, it should have been included. Then during the breakfast times, there was a huge line because we were to be seated. Never had that before. Many tables were not cleared to move people in and out, we ended up clearing tables ourselves. Dirty dishes were piled everywhere, the food buffet was a mess. Granted, a lot of soccer teams were there, but then please adjust for that. I would not stay here again. February 11, 2014
Rated 3 out of 5 by Not the Usual Sheraton Standards This hotel does not seem to maintain the same level of standards as most Sheraton hotels. I and a colleague of mine both left messages at the front desk for the general manager to contact us to discuss specific concerns...however, neither of us ever received any follow-up. A disappointing reflection on the Starwood brand. March 9, 2014
Rated 5 out of 5 by Staycation We had a very nice time staying at the Crescent for our Staycation this year. The pool & spa were very large. The twisty pool slide was lots of fun for us & our son. The shrimp tacos & burgers at the Indigo Bistro were so good & the Eggs Benedict was great also! All the staff was so accommodating, we would definitely stay there again. September 2, 2013
Rated 1 out of 5 by Horrible This hotel smells old, mildewed, and hollow. It looks as though all the low class staff is also & or has family members as guests which makes it that much more unattractive. $5 happy hour only consisted of three items one of which was what looked like a frozen bread pizza? Never coming back....My 12 year old didn't even want to stay. July 31, 2012
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