Rated 4 out of 5 by Michael30 Average Sheraton Location
This was an average Sheraton experience. Was here for two weeks for work. There was a random elliptical in my room (I probably should have used it lol). There was also random items stored in the hallway near my room (chairs, small refrigerators, etc). Other than that, this was just an average hotel. The outdoor patio was fantastic.
August 21, 2015
Rated 5 out of 5 by Gecko0619 Wonderful Visit for our OES Convention
We enjoyed our accommodations. A Shout Out goes to our Service Provider Griesleds; she was amazing and made us feel so comfortable and welcome. Great work and thank you for begin so good at what you do. She was in and out like a flash and was so hospitable. That made our stay a wonderful experience.
August 9, 2015
Rated 4 out of 5 by disl Comfortable
I slept very comfortably at this hotel!
June 29, 2015
Rated 5 out of 5 by azsunfun Love this Hotel & Staff!!
We attended an event at this hotel this weekend June 12-14, 2015. Everything was perfect from check-in to check-out. The room was great. It was impeccably clean and quite large. There was complimentary water, coffee and tea. The staff was great...extremely helpful & friendly. While I was at an event, my wife went to the pool on Saturday with her friend. It was very clean with lounge chairs, tables and cabanas. There was a cafe/lounge at the pool offering food and drink. The staff there were both terrific, helpful and accommodating. The restaurant food was wonderful. My wife's favorite was the Arizona Citrus Salad but there were many other delicious items that we and our friends ordered. No one was disappointed with quality, taste, or quantity. The breakfast was great with buffet or individual meal options. The restaurant staff was extremely attentive (especially Jose). They were always checking to make sure we were happy and not in need of anything. The event meal was fantastic. They served 500 people and did it beautifully. The food was hot and tasty and not dry or over-cooked. Our waitress was the best. She was very attentive and immediately brought anything that we requested. What a wonderful place to have an event. We will certainly visit this hotel again just to relax and enjoy the property and everything they offer.
June 14, 2015
Rated 5 out of 5 by MMWK Last minute hotel needs
We needed a place to stay at the last minute - our house was being painted and we needed to leave. Brett was extremely helpful and understanding and got us a delightful room on the 7th floor which included the Lounge w/ continental breakfast plus more. Exactly what we needed. Everyone was very helpful. We most definitely will stay there again.
May 31, 2015
Rated 5 out of 5 by familyofive family fun
Kids had a blast at the pool, waterside, and watching the dive in movies Friday and Saturday nights. Big amusement park/mini golf/arcade nearby. Staff was friendly and helpful. I lost an item and front desk staff went out of her way to return it.
May 25, 2015
Rated 3 out of 5 by oldscout Missing Package
On Tuesday, March 24, my wife and I checked into the Sheraton Crescent Hotel in Phoenix, Arizona. We actually had two rooms; our daughter and son in law were with us. On Monday, March 30, I took a Federal Express box (packed with clothing) that we received from the front desk back to the front desk to be shipped back to Michigan. The lady that took the box, address and information assured me it would be shipped. She was a short lady with short hair. The charges were to be added to my credit card. We never received the package. I called out to the Crescent on Thursday, April 8, to inquire about the Federal Express package and spoke to a lady, I believe her name was Cynthia. She took my telephone number and promised to return my call after trying to find the package. On April 13, I sent an email inquiring about the package. No response from Sheraton Crescent. I called again on April 18 and left a message on the manager's voicemail. No response as of today, April 29. We were treated well when we were there. Now we are not worthy of a response.
April 29, 2015
Rated 5 out of 5 by Gilmar1 Great hotel! GREAT SERVICE!
The hotel is beautiful, the room was pretty, roomy, and very comfortable. The hotel staff was extremely friendly and more than accommodating. We only had to mention anything we wanted and they immediately helped us and most of all were very friendly. It was a real pleasure staying here!
April 14, 2015