Rated 4 out of 5 by WineAdvisoryGroup Good Value Option
This is a good option for those requiring a Starwood property and are looking for value. An older hotel but well maintained and rooms have been redone. Executive level is nice... offering mid level breakfast and evening service.... espresso machine is very much welcomed. Loved that it remains open on the weekends! Platinum recognition very good.
My son loved the slide at the pool and the basketball court. The staff is very nice with a good attitude. Free parking and fast wifi a plus.
August 30, 2014
Rated 5 out of 5 by seligmanwaite Steve is an excellent bartender
I only reacted with the staff at check in and check out except for a couple of nights at the bar. Steve, your bartender is an exceptional individual. While watching and talking to him, I was pleasantly surprised to see his knowledge of drinks, his demeanor to all kinds of customers - even the less than friendly types - and takes care of everyone needs wihotu a second thought. Please give him my regards and know that you have a great member of your team with Steve.
While I'm at it, your front desk staff was more than helpful and offered directions immediately to a restraurant during my check in. Everyone person I came in contact manged to make me feel at home and at the same time an honor guest. Great job.
April 4, 2012
Rated 5 out of 5 by WhiteSoxLover1 Great Family Vacation Place
From the front desk manager's assurances on the phone before we arrived to the checkout this was a great stay for our family. We had two rooms for a White Sox Spring Training vacation. The Club Level Lounge was a nice amenity. The pool area and waterslide were well above average. The food and atmosphere in the restaurant was excellent, and the patio area was an exceptional place to sit outside and talk as well as eat. We had a 3-hour breakfast one morning with friends that was just wonderful. The quiet restful pace of the whole facility was also appreciated. We loved Phoenix and we loved the Sheraton Crescent and would definitely return.
April 2, 2012
Rated 5 out of 5 by RGG57 Repeat Experience
This was my second business trip to Phoenix in 3 months and my second stay here. That should tell you that I had a good experience the first time and had the same good experience the second time. I like the Sheraton brand and find this hotel both convenient and comfortable. Meets all my needs as a business travel plus provides a great pool for relaxation after a long day! I recommend getting a room on the Club level. It doesn't cost that much more and the amenities in the Lounge more than make up for the expense.
August 27, 2014
Rated 3 out of 5 by Lux2012 This hotel needs a face lift.
The lobby was presentable but the room was too dark and old looking it could use a more fresh look. The repairs that have been done in there are noticeable. The street/highway noise was a bit much.
August 10, 2014
Rated 5 out of 5 by Brandon17 Great service and amenities
We came to Phoenix for an event and decided to pick this hotel based on the amenities. We found the staff to be very friendly and accommodating. The water slide was a blast, and the food was delicious
April 26, 2012
Rated 5 out of 5 by Jewelssss Overall good stay
This was just a quick trip up to Phx to have some fun and for my daughter to enjoy the water-slide - she did, but some of the other guest,meaning other kids that were there using the slide were abusing the rules, and my daughter was getting in trouble for others kids doing. For example, like extending their arms to prevent them from sliding down the water-slide, and holding everyone up. Kids taking cuts in front of others. I would add this as being the parents doing, not the staff, but the staff person that was sitting there was not paying attention and did not say anything. Otherwise a great hotel, but the room was hot at night even at 69 degrees on the A/C unit.
September 12, 2012
Rated 3 out of 5 by bear21 false adverstising and needs improvement
I recently stayed here because we were moving my daughter into college. I was surprised about how reasonably priced it was and I guess you get what you pay for. I booked with Sheraton because they are a reputable name in the hotel industry and because they said they had queen beds (the other hotels in the area only stated double). However, I was very disappointed. The website claims that they have queen beds, not so. These beds are the double beds if that. When I talked to the front desk in regards to the size of the bed, they told me that they are not traditional size queen beds, but are specially made for the hotel a bit smaller!! This to me is false advertising! Also, we had to change rooms three times. They claim they are smoke free, but our first room smelled like smoke. The second room we went to we had to change because it obviously had not been cleaned well and there was a big spider/spider web on the ceiling that when they came to kill the spider, several baby spiders dispersed onto the ceiling. The third room finally was moderately satisfactory and we were tired of changing rooms! The lobby is very nice and I will say the staff is extremely friendly and accommodating. The hotel is definitely older and needs updating and if they claim to have queen size beds, then get them.
September 1, 2014